Hemphill Consulting, Inc.  911 OnDemandSupport TM
911 OnDemandSupport  <ul><li>911 OnDemandSupport   TM   is available to all HCI clients and provides direct access to HCI ...
911 OnDemandSupport
911 OnDemandSupport  Process Overview <ul><li>The client logs into the  Hemphill (HCI) website and completes a service tic...
Service Ticket Creation <ul><li>The client goes to the  Hemphill (HCI) website , clicks the “Client Support” tab and compl...
Service Ticket Creation An on-screen acknowledgement is immediately displayed confirming the service request was received....
Find out why Hemphill Consulting is the leading SAP Time Management & Payroll consultancy in the country. Patrick Hemphill...
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SAP Remote Support Service

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911OnDemand Support

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SAP Remote Support Service

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  2. 2. Hemphill Consulting, Inc. 911 OnDemandSupport TM
  3. 3. 911 OnDemandSupport <ul><li>911 OnDemandSupport TM is available to all HCI clients and provides direct access to HCI resources for quick resolution of support challenges. </li></ul><ul><li>911 OnDemandSupport TM offers a broad range of solutions from responding to basic “how to” questions, to system troubleshooting, to diagnosing complete program failures. The service can be customized to address the specific challenges of our clients. </li></ul><ul><li>911 OnDemandSupport TM Solution Center is located at the company’s headquarters in Irving, TX. The facility offers a state-of-the-art environment for providing clients with rapid, comprehensive answers for their SAP HCM support issues. ticket will be marked closed. </li></ul>
  4. 4. 911 OnDemandSupport
  5. 5. 911 OnDemandSupport Process Overview <ul><li>The client logs into the Hemphill (HCI) website and completes a service ticket requesting support. </li></ul><ul><li>An on-screen acknowledgement is immediately displayed confirming the service request was received. </li></ul><ul><li>The client will receive an email upon completion of the support request. </li></ul><ul><li>The client has 72 hours to notify HCI if there are any issues or concerns with the completed work. If there are none, the service ticket will be marked closed. </li></ul><ul><li>We are committed to providing best in class SAP support. Clients always have access to the 911 OnDemandSupport hotline to immediately connect with the Hemphill management team if they experience any difficulties with the service. </li></ul>
  6. 6. Service Ticket Creation <ul><li>The client goes to the Hemphill (HCI) website , clicks the “Client Support” tab and completes a service ticket. </li></ul>
  7. 7. Service Ticket Creation An on-screen acknowledgement is immediately displayed confirming the service request was received. The client will receive an email upon completion of the support request.
  8. 8. Find out why Hemphill Consulting is the leading SAP Time Management & Payroll consultancy in the country. Patrick Hemphill CEO & President o: 800.875.8734 x101 c: 214.293.4367 e: patrick@hemphillconsulting.net Elana Carter VP Finance o: 800.875.8734 x103 c: 214.354.0975 e: [email_address] It's about time... Hemphill Consulting, SAP Time Management Experts www.hemphillconsulting.net

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