DESIGN PRINCIPLES OF WIKIS AND THEIR IMPACT ON KNOWLEDGE EXCHANGE PROCESSES

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DESIGN PRINCIPLES OF WIKIS AND THEIR IMPACT ON KNOWLEDGE EXCHANGE PROCESSES

From Analyzing Wiki-based Networks to Improve Knowledge Processes in Organizations by Claudia Müller, Benedikt Meuthrath, Anne Baumgraß Slides by Paolo Massa

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DESIGN PRINCIPLES OF WIKIS AND THEIR IMPACT ON KNOWLEDGE EXCHANGE PROCESSES

  1. 1. DESIGN PRINCIPLES OF WIKIS AND THEIR IMPACT ON KNOWLEDGE EXCHANGE PROCESSES From Analyzing Wiki­based Networks to Improve Knowledge Processes in Organizations by Claudia Müller, Benedikt Meuthrath, Anne Baumgraß Slides by Paolo Massa   
  2. 2. DESIGN PRINCIPLES OPEN INCREMENTAL ORGANIC SIMPLE UNIVERSAL PRECISE OBSERVABLE CONVERGENT TRUST   
  3. 3. DESIGN PRINCIPLE ● Description ● Impact on knowledge  management   
  4. 4. OPEN ● Each user can see and change  all content. ● Each employee is competent;  knowledge is freely available  and shareable.   
  5. 5. INCREMENTAL ● Each user can see and change  all content.Content (article) is  linked to article which does  not exist yet. ● Knowledge gaps are visible;  efficient development of   knowledge.  
  6. 6. ORGANIC ● Development of structure and  content is evolutionary. ● Knowledge and its context is  dynamic; developments  depend on existing  requirements.   
  7. 7. SIMPLE ● Minor number of syntactical  rules. ● Low barriers of usages during  knowledge documentation.   
  8. 8. UNIVERSAL ● Creating, changing, and  structuring of content follows  the same principles. ● No definition of knowledge  management roles necessary.   
  9. 9. PRECISE ● Pages should be named clearly  to avoid conflicting names. ● The context of knowledge is  considered.   
  10. 10. OBSERVABLE ● The content development is  retraceable by each user. ● The origination and  development of knowledge  can be analyzed.   
  11. 11. CONVERGENT ● Avoid duplications by linking  existing content. ● Redundant knowledge is  mergeable.   
  12. 12. TRUST ● Trust as central principle. ● The success is dependent on a  company’s culture.   

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