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Welcome! (2)


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Welcome! (2)

  1. 1. Employee Meeting November 14, 2007 07/16/10 Welcome! Bien Venidos!
  2. 2. What We Will Talk About Today <ul><li>YOU are important </li></ul><ul><li>Who I am and why am I </li></ul><ul><li>here </li></ul><ul><li>What I expect from each of you and what you can expect from me. </li></ul><ul><li>How a club works and the role we play . </li></ul><ul><li>The Club Dynamic. </li></ul>07/16/10
  3. 3. What We Will Talk About Today <ul><li>The role of the Chief Operating Officer. </li></ul><ul><li>Priorities </li></ul><ul><li>What we can do to improve our future and the club’s future. </li></ul><ul><li>“ A Member Is…” – adapted from Service America </li></ul>07/16/10
  4. 4. In the beginning… <ul><li>First foodservice experience – mopping the cafeteria floor. </li></ul><ul><li>From mopping the floor to managing the money. </li></ul>07/16/10
  5. 5. Career Path 07/16/10 Waiter, Cook, Host, Cum Laude Graduate Business, Political Science Managed First Club at age 26 Food and Beverage Service Director Assistant Manager, Bar Manager Industry Leader in Technology and Marketing Experience in Team Building 22 Years Experience General Manager Druid Hills Golf Club Executive Vice President General Manager
  6. 6. Why I am here. <ul><li>A good “fit” </li></ul><ul><li>-Club needs and my experience </li></ul><ul><li>Food and Beverage </li></ul><ul><li>Membership Recruitment </li></ul><ul><li>Experience with Boards and Committees </li></ul><ul><li>Technology </li></ul><ul><li>-Good club, in a good climate with a great membership </li></ul>07/16/10
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  13. 13. YOU are important! <ul><li>You know Druid Hills Country Club. </li></ul><ul><li>You are part of a team. We must work together to be successful. </li></ul><ul><li>I have worked in many areas of the club. I understand your job. </li></ul><ul><li>Mutual respect. </li></ul><ul><li>Friendly, competent and honest. </li></ul>07/16/10
  14. 14. Friendly, Competent and Honest <ul><li>Friendly </li></ul><ul><ul><li>To members </li></ul></ul><ul><ul><li>To your fellow employees </li></ul></ul><ul><li>Competent </li></ul><ul><ul><li>Know what you are doing </li></ul></ul><ul><ul><li>Want to know </li></ul></ul><ul><li>Honest </li></ul><ul><ul><li>Protecting the club assets </li></ul></ul><ul><ul><li>40 hours work for 40 hours of pay </li></ul></ul>07/16/10
  15. 15. How A Country Club Works <ul><li>Members are the owners and the customers! They pay dues to operate the club. </li></ul><ul><li>They elect leaders. The leaders select a General Manager. </li></ul><ul><li>Committees work with the Board and Management Team. </li></ul><ul><li>The General Manager selects a management team and the team selects employees. </li></ul>07/16/10
  16. 16. The Club Dynamic <ul><li>Members </li></ul><ul><li>Board and Committees </li></ul><ul><li>Management Team </li></ul><ul><li>Employees </li></ul><ul><li>Products and Services </li></ul>07/16/10
  17. 17. The Role Of The Chief Operating Officer <ul><li>“ A rising tide lifts all boats” </li></ul><ul><li>Work with the Management Team, Board and Committees. Help them do their job better. </li></ul><ul><li>Initially my priorities are set in large part by member survey and financial statement. </li></ul><ul><li>Where the money is coming from and where it is going. </li></ul><ul><li>“ The buck stops here.” Responsibility. </li></ul>07/16/10
  18. 18. What we can do. <ul><li>To improve our future and the club’s future. </li></ul><ul><li>Provide excellence in all we do. Increase member use of club. </li></ul><ul><li>Help retain and attract members. </li></ul>07/16/10
  19. 19. A Member Is… <ul><li>The most important person in the club. </li></ul><ul><li>Not dependent on us – we are dependent on them. </li></ul><ul><li>Not an interruption of our work. A member is the purpose of our work. </li></ul>07/16/10
  20. 20. A Member Is… <ul><li>The person who defines quality in all we do. </li></ul><ul><li>The person who comes to us with their wants and needs. It is our job to satisfy their wants and needs. </li></ul><ul><li>The key to our success. Member satisfaction means employee satisfaction. </li></ul>07/16/10