Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Ae business communication fg

229 views

Published on

Published in: Business
  • Be the first to comment

  • Be the first to like this

Ae business communication fg

  1. 1. FACILITATOR’S GUIDE ForAptech Centre Use O nly
  2. 2. Business Communication © Aptech Training Ltd. FZE All rights reserved. No part of this book may be reproduced or copied in any form or by any means – graphic, electronic or mechanical, including photocopying, recording, taping or storing in information retrieval system or sent or transferred without the prior written permission of copyright owner Aptech Training Ltd. FZE. All trademarks acknowledged. APTECH TRAINING LIMITED FZE RAK Free Trade Zone, Po Box 10559, Ras Al Khaimah, UAE. Contact E-mail: ov-support@onlinevarsity.com Edition 1 - 2015 ForAptech Centre Use O nly
  3. 3. Business Communication Table of Contents © Aptech Training Ltd. FZE III Table of Contents SR. NO. UNIT PAGE 1 Introduction to Business English and Critical Thinking 1 2 A Typical Day at Work 14 3 Negotiating 34 4 Work Culture 44 5 Success 58 6 Emailing 70 7 Management Styles 83 8 Telephoning - 1 98 9 Team Dynamics 109 10 Advertising 120 11 Marketing 132 12 Raising Capital 148 13 Meetings 157 14 Brand Stretching 167 15 Presenting - a Product 178 16 Supply Chain Management 190 17 Report Writing 202 18 Fiscal Health and Sales 211 19 Public Relations 224 20 Telephoning - 2 240 21 Step by Step 252 22 Are You Culturally Sensitive 263 23 Conferences and Trade Fairs 275 24 Small Talk 284 25 Industrial Action 295 26 Work Life Balance 305 27 Is Your CV Getting Noticed 317 28 The Interview Process 326 29 Career Development 335 30 Review 347 ForAptech Centre Use O nly
  4. 4. Business Communication Important Notes © Aptech Training Ltd. FZE IV IMPORTANT NOTES - I A. Refer to the Presenter’s Manual (PM) before delivering the course. B. Read the Learner’s Guide (LG) carefully before delivering any Unit. C. Refer to the Facilitator’s Guide (FG) before delivering any Unit. D. The PowerPoint Presentations (PPT) are teaching aids and should be used as anchors to deliver all the learning objectives/content from the Units. E. All the conversations will be conducted in the Language Lab session. F. Encourage the learners to read the units in the Learner’s Guide before they attend the classes. G. Promote collaborative learning. H. Facilitator’s Guide contain indicative approach to deliver the Units to the learners. However, as a trainer/teacher/facilitator, you are free to change the approach and give context sensitive/localised examples to the learners for effective learning. I. Please ensure that all the learning objectives are delivered to the learners so that they are able to solve the exercises in the Learner’s Guide and the Workbook. J. The PowerPoint slides too are indicative and you are free to edit/add/delete slides to facilitate effective learning. K. Feel free to share your feedback and teaching/training experience with the Aptech Academics Team. This will help us to address queries quickly and develop better courses in future. ForAptech Centre Use O nly
  5. 5. Business Communication Important Notes © Aptech Training Ltd. FZE V IMPORTANT NOTES - II A. The PowerPoint slides are best viewed in Microsoft PowerPoint 2013. B. All the sections in the Learner’s Guide with the tag ‘Conversations’ will be conducted in the language lab session. If there are exercises/activities based on these conversations, they too need to be conducted in the classroom. Therefore it becomes important that you go through the Units in the Learner’s Guide before delivering them. C. The Additional Material at the end of the Learner’s Guide contain the Audio Scripts as needed in Units and the Answer Key to Exercises in the Learner’s Guide. D. All the slides may not have ‘Guidelines’ below them. Wherever, the ‘Guidelines’ are elementary or repetitive, those slides do not have notes below them. E. The sample slides shown in Figures A, B, C, D and E will definitely not have ‘Guidelines’ as they appear in all presentations and the ‘Guidelines’ are common. ForAptech Centre Use O nly
  6. 6. Business Communication Important Notes © Aptech Training Ltd. FZE VI Figure A: Unit Name Guidelines: Welcome the students to the course and brief them about what they should expect out of it. Figure B: Previous Unit Recap Guidelines: Recap the previous lesson. Ask questions to check what students remember from the previous session. ForAptech Centre Use O nly
  7. 7. Business Communication Important Notes © Aptech Training Ltd. FZE VII Figure C: Unit Learning Objectives Guidelines: List the learning objectives of this session. Figure D: Unit Summary Guidelines: Summarise the learning outcomes of the session. Clarify any doubts the students have about the session. Ask questions to check students’ understanding of the unit. ForAptech Centre Use O nly
  8. 8. Business Communication Important Notes © Aptech Training Ltd. FZE VIII Figure E: Thank You Slide Guidelines: End the presentation by thanking the students for their active participation. Solve doubts and queries if any. ForAptech Centre Use O nly
  9. 9. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 1 Introduction to Business English and Critical Thinking Welcome the participants to the course and the first unit, which is an Introduction to Business English and Critical Thinking. Elicit the meaning of ‘critical thinking’ but don’t go into too much detail yet. At the end of this lesson you will be able to: • Prioritise the personal goals for studying on this course • Understand some collocations related to work, job, career and success • Use a mind map to record vocabulary • Understand how critical thinking will be used in the course • Be able to use some vocabulary related to critical thinking 2© Aptech Training Ltd. FZE Learning Objectives Speaking Skills 3© Aptech Training Ltd. FZE What is Business English? With your partner discuss: • What you think Business English is? • What topics do you expect to study in this course? • What do you need this course to teach you? Now together finish this sentence: Business English is ___________________________________________ __________________________________________________________ Compare your answer with others in the class. 1.1 What is Business English? Get students to vote on the best sentence completions. Correct answers which define business English as like business studies. Business English includes both language (grammar and vocabulary) and language skills (reading, writing, listening, speaking) as well as business skills (meetings, presentations, writing reports). Topics are of interest to working people and those doing business rather than to students. ForAptech Centre Use O nly
  10. 10. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 2 Speaking Skills 4© Aptech Training Ltd. FZE Exercise Discuss with a different partner: • What is your motivation to do this course? • What do you intend to do on completion of this course? • How will you use the knowledge you have gained? • What do you need this course to teach you? 1.1.1 Exercise This exercise will help the students get to know the other class members by working with different partners. Students to work with different partner and discuss the questions listed on the slide. This could be followed up with an overview of what the course WILL teach them and what it won’t do. 5© Aptech Training Ltd. FZE Exercise Work individually to list the course content in order of importance. giving presentations describing figures and graphs telephoning skills speaking in meetings new vocabulary grammar writing a variety of emails writing letters listening to presentations writing memos speaking at social events reading and understanding texts cultural studies 1. ____________________ 2. ____________________ 3. ____________________ 4. ____________________ 5. ____________________ 6. ____________________ 7. ____________________ 8. ____________________ 9. ____________________ 10. ____________________ 11. ____________________ 12. ____________________ 13. ____________________ 1.1.2 Exercise Ask the students to work individually to list the content items in order of importance. Then ask them to check their answers with the other students. They don’t need to agree but it is a chance to practise explaining their views. ForAptech Centre Use O nly
  11. 11. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 3 Reading Skills 6© Aptech Training Ltd. FZE Reading Read the article on ‘How is Business English different from General English?’ 1.2.1 How is Business English different from General English? Ask the students to read the article on ‘How is Business English different from General English?’. Point out that we always ‘read with a purpose’ and in the course the purpose will be various exercises and activities related to the text. They will never ‘just read’ on the course. The purpose will define the reading style- e.g. skimming, scanning, intensive reading. Reading Skills 7© Aptech Training Ltd. FZE Exercise Match the beginning of the sentence with the ending on the right. 1. My work place a. of success. I have just been promoted again. 2. The world of business b. is very friendly. Everyone gets on well. 3. I work hard c. like working with others. 4. At work I work closely with d. every day and often do overtime. 5. I will embark on a career e. of his career. There is no position higher. 6. I am climbing the ladder f. where I will earn a lot of money. 7. The Prime Minister has reached the peak g. the HR team. We talk every day. 8. Team-players h. is often very competitive. 1.2.2 Exercise Ask the students to complete this exercise alone and then check with a partner. Answers on the next slide. Try to take opportunities to recycle language e.g. through games or mini quizzes when you have a spare five minutes, to give students a chance to consolidate their learning. ForAptech Centre Use O nly
  12. 12. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 4 Reading Skills 8© Aptech Training Ltd. FZE Exercise Answers 1. My work place b. is very friendly. Everyone gets on well. 2. The world of business h. is often very competitive. 3. I work hard d. every day and often do overtime. 4. At work I work closely with g. the HR team. We talk every day. 5. I will embark on a career f. where I will earn a lot of money. 6. I am climbing the ladder a. of success. I have just been promoted again. 7. The Prime Minister has reached the peak e. of his career. There is no position higher. 8. Team-players c. like working with others. Ensure students make a note of these collocations and expressions. Speaking Skills 9© Aptech Training Ltd. FZE Vocabulary • Vocabulary is key to improve your English. • Business English has a lot of specific vocabulary you need to start learning. For example, – We can say embark on a career as a scientist, or embark on a career in science. – We can climb a career ladder but we can also climb the ladder of success. 1.2.2 Exercise This is a good opportunity to point out that students should be keeping a vocabulary notebook, either on a device or in a traditional notebook. Discuss the advantages and disadvantages of both. Tell students that this should be organised by topic not alphabetically because of the way the brain stores information. ForAptech Centre Use O nly
  13. 13. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 5 Speaking Skills 10© Aptech Training Ltd. FZE Vocabulary • Collocations are words that ‘go’ together in English. • Use them well to sound natural. • Record collocations to help you remember them. Compare the following. Before the meeting, let’s get a quick bite to eat. Before the meeting, let’s get a fast bite to eat. I hate burgers, chips and pizza – I hate all fast food. I hate burgers, chips and pizza – I hate all quick food. 1.2.2 Exercise Collocations are very important – make sure students are aware of this. Words should not be recorded/learnt in isolation but in the groups they are usually learnt in. They will learn both general and business collocations in this course. Point out that although words may be synonyms, they cannot be collocated in the same way (draw attentions to the examples on the slide). Writing Skills 11© Aptech Training Ltd. FZE Exercise Use the words in bold from exercise 1.2.2 to complete the following text. You may need to change the form of the word or phrase. I always wanted to work in the _______________________. At university I took an MBA and _______________________ for two years. Straight after, I started at my new _______________________, ITC Finance. Finally I felt I was _______________________. I _______________________ my new colleagues and always made sure I was a _______________________. I was soon _______________________ and I hope to _______________________ in a few years. After that I will retire! 1.2.3 Exercise Students to complete the sentences either individually or in pairs. Answers on the next slide. ForAptech Centre Use O nly
  14. 14. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 6 Writing Skills 12© Aptech Training Ltd. FZE Exercise Answers I always wanted to work in the _______________________. At university I took an MBA and _______________________ for two years. Straight after, I started at my new _______________________, ITC Finance. Finally I felt I was _______________________. I _______________________ my new colleagues and always made sure I was a _______________________. I was soon _______________________ and I hope to _______________________ in a few years. After that I will retire! world of business worked hard work place embarking on a career worked closely with team-player climbing the ladder reach my peak Writing Skills 13© Aptech Training Ltd. FZE Mind Maps Look at the mind maps and decide where the following expressions collocate with the words in the centre. 1.3 Mind Maps Ask the students to work with their partner to complete the mind map. Students to add as many new words as possible to the mind map. You can set further mind maps as homework or extension. It is vital that the teacher encourages the use of mind maps throughout the course. Writing Skills 14© Aptech Training Ltd. FZE Mind Maps Look at the mind maps and decide where the following expressions collocate with the words in the centre. Adjective a high-powered job a permanent ______ a promising ________ a part time _______ a brilliant ________ a glittering career a long ________ a short ________ Verb To ruin someone’s _________ To take on __________ To take on a new ________ Noun A _______path A work place A _____description A success story Idioms All in a days _______ Things will ______ out. What is the price of _______? A recipe for _________. Make the most of a bad ________. Don’t give up the day ___! 1.3 Mind Maps Ask students to work with their partner to complete the mind map. Tell them to add as many new words as possible to the mind map. ForAptech Centre Use O nly
  15. 15. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 7 15© Aptech Training Ltd. FZE Critical Thinking Critical thinking is an important part of any course you take. But what is critical thinking? 1.4 Critical Thinking Students will raise ideas about what they think critical thinking is and is not. Don’t let them look at the list on the next slide yet. Don’t do feedback until after they have done the activity on the next slide. 16© Aptech Training Ltd. FZE Exercise Put the list of statements into one of the categories. Critical thinking is… Critical thinking is not…. a. Combining different ideas, styles, or systems into a single idea or system (synthesising) b. Memorising facts and figures c. Comparing and contrasting different views d. Believing everything you read e. Reaching conclusions based on evidence f. Deciding whether evidence is strong or weak g. Applying theory to practical matters h. Using anecdotal evidence as a basis for conclusions i. Being rational and open-minded j. Being reflective and monitoring own thought processes k. Taking a practical approach to problem-solving l. Thinking according to my cultural background m. Thinking independently but rationally 1.4.1 Exercise Ask students to put the list of statements into one of the categories. Before they start, check the meaning of words they might be unfamiliar with (anecdotal, rational, reflective). This should be done in pairs because it is challenging and students might wish to clarify concepts with each other. Monitor closely and be available to answer questions. Answers on the next two slides. ForAptech Centre Use O nly
  16. 16. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 8 17© Aptech Training Ltd. FZE Exercise Answers Critical thinking is… a. Combining different ideas, styles, or systems into a single idea or system (synthesising) c. Comparing and contrasting different views e. Reaching conclusions based on evidence f. Deciding whether evidence is strong or weak g. Applying theory to practical matters i. Being rational and open-minded j. Being reflective and monitoring own thought processes k. Taking a practical approach to problem-solving m. Thinking independently but rationally Answers continued on the next slide. 18© Aptech Training Ltd. FZE Exercise Answers Critical thinking is not… b. Memorising facts and figures d. Believing everything you read h. Using anecdotal evidence as a basis for conclusions l. Thinking according to my cultural background 19© Aptech Training Ltd. FZE Critical Thinking Vocabulary Choose from the words in the box to complete the gaps. You may need to change the form of the word. 1. It is possible to ___________________ between two different forms of the disease. 2. It is important to ___________________the data in the light of current theories. 3. This rise ___________________sharply with the decrease in other countries. 4. This study ___________________the effectiveness of the new teaching methods. 5. We ___________________the results of this study with those from the 2003 study. 6. Historical events are usually ___________________from the perspective of a particular country. analyse compare contrast distinguish evaluate interpret 1.4.2 Critical Thinking Vocabulary Point out that these are useful words when discussing topics in a critical way. Students to work individually to complete the gaps. Give an example of what is meant by changing the form (added ‘s’ or ‘ed’, for example) Answers on the next slide. As an extension, students could note the ‘word families’ of these words, e.g. evaluate, evaluation, evaluative. ForAptech Centre Use O nly
  17. 17. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 9 20© Aptech Training Ltd. FZE Critical Thinking Vocabulary Answers 1. It is possible to ___________________ between two different forms of the disease. 2. It is important to ___________________ the data in the light of current theories. 3. This rise ___________________ sharply with the decrease in other countries. 4. This study ___________________ the effectiveness of the new teaching methods. 5. We ___________________ the results of this study with those from the 2003 study. 6. Historical events are usually ___________________ from the perspective of a particular country. analyse compare contrast distinguish evaluate interpret distinguish interpret contrasts evaluates compare analysed 21© Aptech Training Ltd. FZE Expressing Opinion Expressing opinion is an important aspect of critical thinking. From the list find expressions which: I suggest that… For me… It is clear that… It is obvious that… I believe X to be… I would like to propose that…. In my view… a. Introduce your argument b. Express a personal opinion c. Express your opinion in more impersonal and objective language It seems reasonable to suggest that… It can be seen that… I would like to put forward that… It is reasonable to conclude that… I would like to suggest that… In my opinion… It can be noted that… 1.4.3 Expressing Opinion Students to put the expressions in the correct column. Elicit an example from each column before starting. Answers on the next slide. 22© Aptech Training Ltd. FZE Expressing Opinion Answers a. Introduce your argument b. Express a personal opinion c. Express your opinion in more impersonal and objective language For me… In my view… I would like to put forward that… In my opinion… I suggest that… I believe X to be… I would like to propose that…. I would like to suggest that… It is clear that… It is obvious that… It seems reasonable to suggest that… It can be seen that… It is reasonable to conclude that… It can be noted that… Elicit any more examples students can come up with. Ask why you might want to use more impersonal and objective language. It can seem to suggest stronger evidence than a personal opinion or you might want to imply that it is not your own opinion, or not just your opinion. ForAptech Centre Use O nly
  18. 18. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 10 23© Aptech Training Ltd. FZE Critical Thinking in the Course • Be open to others’ opinions and don’t be shy in sharing yours. • Work with different people and talk to everyone in the class. • Do not limit your English to the class: read, speak and listen outside the class too. • Try to reflect on your learning and set goals. 1.4.4 Critical Thinking in the Course Ask the students to focus on the tips given in the LG for improving critical thinking in the course. Some are listed on the slide. Encourage a discussion on this and elicit practical ideas, such as ways of practising outside the class. 24© Aptech Training Ltd. FZE Critical Thinking in the Course Example: I will be able to use all past and present tenses accurately by the end of the course. I will have read two books related to my field of study or work by September. Specific Timebound Attainable/realistic 1.4.4 Critical Thinking in the Course Show these examples of goals, students might set themselves for the course. Get them to come up with other goals and help them to make them SMART. For example, if they say they will learn 20 words a day, tell them that this is unrealistic - 10 per week would be smarter. ForAptech Centre Use O nly
  19. 19. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 11 25© Aptech Training Ltd. FZE Critical Thinking in the Course Record your goals here. Make sure they are SMART (Specific, Measurable, Attainable, Realistic and Timebound) ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ Remember to keep these goals stored someone safe and measure your progress every few weeks. 1.4.4 Critical Thinking in the Course Ask the students to write their goals here. Get them to show a partner and have him/her check that they are SMART. 26© Aptech Training Ltd. FZE Test Your Knowledge 1. Choose the correct option. Statement Option 1 Option 2 1 A recipe for ____________ success work 2 Climbing the ____________of success tree ladder 3 Don’t give up the day ____________ job work 4 He had a _____________career shining glittering 5 She had reached the ________of her career peak top TEST Answers on the next slide. 27© Aptech Training Ltd. FZE Test Your Knowledge 1. Answers Statement Option 1 Option 2 1 A recipe for ____________ success work 2 Climbing the ____________of success tree ladder 3 Don’t give up the day ____________ job work 4 He had a _____________career shining glittering 5 She had reached the ________of her career peak top ForAptech Centre Use O nly
  20. 20. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 12 28© Aptech Training Ltd. FZE Test Your Knowledge world of a career high-powered success the price of business embark on closely with work job 2. Match the columns. TEST Answers on the next slide. 29© Aptech Training Ltd. FZE Test Your Knowledge 2. Answers world of business high-powered job the price of success embark on a career work closely with TEST Answers BEFORE putting up the next slide, ask students what they have learnt in today’s lesson to see what they can remember. 30© Aptech Training Ltd. FZE In a Nutshell… In this lesson you learnt to: • Prioritise the personal goals for studying on this course • Understand some collocations related to work, job, career and success • Use a mind map to record vocabulary • Understand how critical thinking will be used in the course • Be able to use some vocabulary related to critical thinking ForAptech Centre Use O nly
  21. 21. Business Communication Introduction to Business English and Critical Thinking ©Aptech Training Ltd. FZE 13 31 Thank You © Aptech Training Ltd. FZE Clear up any doubts and answer any queries. ForAptech Centre Use O nly
  22. 22. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 14 Recap 1© Aptech Training Ltd. FZE Recap In the previous lesson you learnt to: • Prioritise the personal goals for studying on this course • Understand some collocations related to work, job, career and success • Use a mind map to record vocabulary • Understand how critical thinking will be used in the course • Be able to use some vocabulary related to critical thinking Ask students to recall what they learnt in the previous session. This should not be a ‘catch all’ summary, but an opportunity for students to share what particularly stuck out for them. It could be just an item of vocabulary or a study tip such as starting a vocabulary book. Do this BEFORE putting up the slide. ATypical Day at Work 3© Aptech Training Ltd. FZE Learning Objectives At the end of this lesson you will be able to: • Speak about his/her working day • Name the key roles in a company • Skim read to identify the main ideas of a text and identify the style of a text • Identify the time phrases relevant to present simple and present continuous tenses • Write a text about his/her working day in a conversational style ForAptech Centre Use O nly
  23. 23. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 15 Speaking Skills 4© Aptech Training Ltd. FZE Introducing Yourself and Your Job Spend a few minutes preparing to tell your group about your job. Include the following points. • Your job title • Your main responsibilities • The other members of your team • What you enjoy most about your job • Any aspects of the job you don’t enjoy 2.1 Introducing Yourself and Your Job Give students time to prepare a short talk on their job, following the bullet points (if they wish to). Tell them to make a few key word notes to help them. Speaking Skills 5© Aptech Training Ltd. FZE Introducing Yourself and Your Job • Get into groups of three or four. • Take it in turns to listen to each other and make notes. • After everyone has spoken, take 5 minutes to write at least 2 follow-up questions for each person, for example, Who is the most senior person in your team? Do you have team meetings every day? Name/position/notes Follow-up questions 2.1 Introducing yourself and your job Students deliver the talk they have prepared for and group members make notes as they listen. Give students time to write some follow-up questions and then time for them to ask their follow-up questions. Tell students to make sure nobody asks a follow-up question which has already been answered in the original presentation. ForAptech Centre Use O nly
  24. 24. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 16 6© Aptech Training Ltd. FZE Present Simple and Present Continuous In the above activity you probably used the Present Simple to talk about what you usually do at work, for example, • I always start work at 8.30 AM. • We have a team meeting twice a week. • My boss outlines our work assignments for the week on Monday mornings. 2.1.1 Using Present Simple and Present Continuous to Talk About Your Work Get students to think about their speech and write down the present tense sentences in the space provided in the Learner’s Guide (LG). They compare with a partner and check they have used the tenses correctly. 7© Aptech Training Ltd. FZE Present Simple and Present Continuous You might also have used the Present Continuous to talk about temporary situations in your job, for example, • I’m working on a special project at the moment. • We are currently discussing changes to the organisational structure. • We are recruiting new staff during this period. 2.1.1 Using Present Simple and Present Continuous to Talk About Your Work Monitor carefully and correct/explain errors. ForAptech Centre Use O nly
  25. 25. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 17 8© Aptech Training Ltd. FZE Exercise Look back at the example sentences in 2.1.1. What time phrases have been used with the two tenses? Present Simple Present Continuous 2.1.2 Exercise Explain that certain time phrases are associated with certain tenses. For example, if you use ‘at the moment’ it is likely to be used with the present continuous. ‘Ago’ is used with simple past. Students extract the time phrases from the exercises and put them into the table. Answers on the next slide. 9© Aptech Training Ltd. FZE Exercise Answers Present Simple Present Continuous At 8.30am Twice a week On Monday mornings Every day Regularly Usually At the moment Currently During this period Now These days This month 2.1.2 Exercise Elicit any more examples they can think of. Present simple time phrases that contain the idea of regularity, while present continuous time phrases include the idea that it is temporary. ForAptech Centre Use O nly
  26. 26. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 18 10© Aptech Training Ltd. FZE Exercise Tick the present continuous sentences that sound wrong. a. I am knowing your brother. b. Paola is running fast. c. The children are enjoying the party. d. I am having a headache. e. Joan is preferring potatoes to meat. f. My parents are wanting to go to America. g. India are winning the match. h. I am seeing a boat in the distance. 2.1.3 Exercise Some verbs are not usually used in the continuous aspect because they do not typically have a temporary meaning, for example, I believe in freedom of speech. We do not usually change our beliefs from day to day! Ensure students understand this concept. Students complete this exercise individually and compare with a partner. Answers on the next slide. 11© Aptech Training Ltd. FZE Exercise Answers a. I am knowing your brother. b. Paola is running fast. c. The children are enjoying the party. d. I am having a headache. e. Joan is preferring potatoes to meat. f. My parents are wanting to go to America. g. India are winning the match. h. I am seeing a boat in the distance. 2.1.3 Exercise Get students to consider and explain why the ticked sentences are wrong. ForAptech Centre Use O nly
  27. 27. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 19 12© Aptech Training Ltd. FZE Exercise Non-Continuous Meanings feel = 'have an opinion' - He feels he should get a second chance. see = 'understand' - I see what you mean. think = 'have an opinion' - I think we should leave immediately. appear = 'look like' - That appears to be stale. look = 'seem' - It looks impossible! taste = 'have a taste' - That tastes yummy! 2.1.4 Exercise Give students some time to compare the two meanings of the verbs. You may need to give them some more examples and explain the concept of continuous and non-continuous meanings. Exercise continued on the next slide. 13© Aptech Training Ltd. FZE Exercise Continuous Meanings feel = 'feel physically' - I'm feeling awful this afternoon. see = 'visit' - She's seeing a doctor this morning. think = 'use the brain' - He's thinking hard about the problem. appear = 'be on stage / perform' - Jack Daniels is performing at the Paramount tonight. look = 'stare at' - I'm looking at that strange man. taste = 'use the mouth' - The cook is tasting the sauce! 2.1.4 Exercise Give students some time to compare the two meanings of the verbs. You may need to give them some more examples and explain the concept of continuous and non-continuous meanings. ForAptech Centre Use O nly
  28. 28. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 20 14© Aptech Training Ltd. FZE Exercise Now decide which of these sentences are correct. Put a tick  or Cross . 1. That is tasting bitter. 2. I'm looking at your photo now. 3. I am seeing what you mean. 4. He is feeling he needs to change his class. 5. It looks easy! 6. She's seeing her parents at the weekend. 2.1.4 Exercise Get students to refer back to the example sentences in the previous slide as well as their ‘gut feelings’ in reaction to the sentence. Explain that students need to use a combination of grammatical rules and ‘acquisition’ or learning through exposure to the language. They will both reach the right answers. Questions 7-12 continued on the next slide. 15© Aptech Training Ltd. FZE Exercise Now decide which of these sentences are correct. Put a tick  or Cross . 7. I'm feeling better today. 8. He thinks hard about his decision. 9. The students are performing a play for Christmas. 10. The children are tasting the cakes. 11. I am thinking we should buy a new car. 12. That sentence is appearing to be wrong. 2.1.4 Exercise Answers on the next slide. ForAptech Centre Use O nly
  29. 29. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 21 16© Aptech Training Ltd. FZE Exercise Answers 1. That is tasting bitter.  2. I'm looking at your photo now.  3. I am seeing what you mean.  4. He is feeling he needs to change his class.  5. It looks easy!  6. She's seeing her parents at the weekend.  2.1.4 Exercise Answers continued on the next slide. 17© Aptech Training Ltd. FZE Exercise Answers 7. I'm feeling better today.  8. He thinks hard about his decision.  9. The students are performing a play for Christmas.  10. The children are tasting the cakes.  11. I am thinking we should buy a new car.  12. That sentence is appearing to be wrong.  ForAptech Centre Use O nly
  30. 30. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 22 Speaking Skills 18© Aptech Training Ltd. FZE Talking About Roles Within a Company Match the definitions to the roles in the box. Administrative officer Production Manager Designer Human Resource Manager Managing Director/Chief Executive Officer Marketing Manager Chief Financial Officer Supervisor IT Manager Maintenance Engineer 2.2 Talking About Roles Within a Company Before they look at the definitions, students explain to a partner what they understand by these job titles. They then work individually to match them to the definitions. Check with a partner before whole-class check. Match the definitions to the roles in the box. 19© Aptech Training Ltd. FZE Talking About Roles Within a Company 1. This is a creative role. The person thinks of ideas for new products. 2. This person is responsible for the attraction, selection, training, assessment, and rewarding of employees. 3. This person is probably a qualified accountant who has overall responsibility for managing the company’s money. 4. He or she is in charge of market research, advertising, sales and promotions. 5. He or she is responsible for the continuous running of equipment and machinery. 2.2 Talking About Roles Within a Company Questions continued on the next slide. ForAptech Centre Use O nly
  31. 31. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 23 Match the definitions to the roles in the box. 20© Aptech Training Ltd. FZE Talking About Roles Within a Company 6. This person has a wide range of responsibilities which could include finance, record keeping, managing events, managing staff, organising systems and procedures, and so on. 7. This person monitors the work of workers such as labourers or factory operatives. 8. He or she is the most senior person in the company and takes overall responsibility for all aspects of the organisation’s work. 9. The person who deals with the planning, forecasting, or marketing of a product or products at all stages of the product lifecycle. 10. This person is in charge of the computer systems used by the company. 2.2 Talking About Roles Within a Company Answers on the next slide. Answers 21© Aptech Training Ltd. FZE Talking About Roles Within a Company 1. This is a creative role. The person thinks of ideas for new products. Designer 2. This person is responsible for the attraction, selection, training, assessment, and rewarding of employees. Human Resource Manager 3. This person is probably a qualified accountant who has overall responsibility for managing the company’s money. Chief Financial Officer 4. He or she is in charge of market research, advertising, sales and promotions. Marketing Manager 5. He or she is responsible for the continuous running of equipment and machinery. Maintenance Engineer 2.2 Talking About Roles Within a Company Answers continued on the next slide. ForAptech Centre Use O nly
  32. 32. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 24 Answers 22© Aptech Training Ltd. FZE Talking About Roles Within a Company 6. This person has a wide range of responsibilities which could include finance, record keeping, managing events, managing staff, organising systems and procedures, and so on. Administrative Officer 7. This person monitors the work of workers such as labourers or factory operatives. Supervisor 8. He or she is the most senior person in the company and takes overall responsibility for all aspects of the organisation’s work. CEO/Managing Director 9. The person who deals with the planning, forecasting, or marketing of a product or products at all stages of the product lifecycle. Production Manager 10. This person is in charge of the computer systems used by the company. IT Manager Clarify any doubts. Writing Skills 23© Aptech Training Ltd. FZE Exercise Choose two more jobs in your company and describe what the job holders do. Job title Description of the role 2.2.1 Exercise Students to complete this exercise with a partner. ForAptech Centre Use O nly
  33. 33. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 25 Reading Skills 24© Aptech Training Ltd. FZE Skim Reading • Read this article about one of the employees of Middlesex University, London, Jo Wolff. • After you’ve finished, cover the text and see if you can answer the question that follows. 2.3 Skim Reading Elicit what students know or can work out from the information they have (photo, place of work). For example, she is probably English. It looks as if she likes her work. She may be a lecturer or she may be an administrator. Point out that it is good practise to use photos, headings and context to predict the content of a text. Reading Skills 25© Aptech Training Ltd. FZE Skim Reading Question 1. Is Jo a busy person? ________________________________________ 2. What evidence do you have for your answer? ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ 2.3 Skim Reading Point out that skim reading is a way of getting the general idea of a text. It is different to scanning (or reading for specific information) and reading in detail. Give students a time limit of one minute to ensure they adopt the right style of reading and don’t spend too much time going into detail. DO NOT go over the time limit. They will work out that Jo is a busy person in that time! Answers on the next slide. ForAptech Centre Use O nly
  34. 34. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 26 Reading Skills 26© Aptech Training Ltd. FZE Skim Reading Answers 1. Is Jo a busy person? ________________________________________ 2. What evidence do you have for your answer? ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ Yes, Jo is busy She lists lots of tasks… There’s always something to catch up on. Some very long days Our busiest time from June to October Work starts all over again Writing Skills 27© Aptech Training Ltd. FZE Understanding Style What is the style of this article? (Circle the correct answer) Formal / chatty Which of these expressions demonstrate a less formal style? (Tick  them) 1. For my sins 2. Customer-focused application experience 3. Process all the decisions 4. Midday stroll 5. A year-round process 6. All hands on deck 2.4 Understanding Style Students may think that informal = spoken and formal = written. This is an example of less formal written style. Questions continued on the next slide. ForAptech Centre Use O nly
  35. 35. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 27 Writing Skills 28© Aptech Training Ltd. FZE Understanding Style Which of these expressions demonstrate a less formal style? (Tick  them) 7. Secured a place 8. Interviews and follow-ups 9. Ferrying them 10. Bath and bedtime battle 11. Once they’re down 12. Trashy television 2.4 Understanding Style Answers on the next slide. Writing Skills 29© Aptech Training Ltd. FZE Understanding Style Answers Formal / chatty Answers 1. For my sins 2. Customer-focused application experience 3. Process all the decisions 4. Midday stroll 5. A year-round process 6. All hands on deck    2.4 Understanding Style Students may think that informal = spoken and formal = written. This is an example of less formal written style. Answers continued on the next slide. ForAptech Centre Use O nly
  36. 36. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 28 Writing Skills 30© Aptech Training Ltd. FZE Understanding Style Answers 7. Secured a place 8. Interviews and follow-ups 9. Ferrying them 10. Bath and bedtime battle 11. Once they’re down 12. Trashy television     2.4 Understanding Style Some of them may need explaining. You could elicit more formal options for saying the same thing, example, stroll-walk. 31© Aptech Training Ltd. FZE Collocation Look at the phrases in italics in the text 2.3. Find a collocation that means… 1. Select one thing instead of something else ________________________________ 2. Meetings between children ___________________________ 3. Something you need to find out about ___________________________ 4. Decide by when some work has to be completed ___________________________ 5. The things we like best at the moment ___________________________ 6. Our customers do not need an appointment ___________________________ 2.5 Collocation Remind students how important collocation is and point out that a relatively short text like this has a large number of them. Questions continued on the next slide. ForAptech Centre Use O nly
  37. 37. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 29 32© Aptech Training Ltd. FZE Collocation Look at the phrases in italics in the text 2.3. Find a collocation that means… 7. To change where we sit every day ___________________________ 8. We are doing it at the moment ___________________________ 9. Everyone needs to help ___________________________ 10. The needs of our clients come first ___________________________ 11. Will be happening soon ___________________________ 12. Been offered the chance to study ___________________________ 2.5 Collocation Answers on the next slide. 33© Aptech Training Ltd. FZE Collocation Answers 1. Select one thing instead of something else ________________________________ 2. Meetings between children ___________________________ 3. Something you need to find out about ___________________________ 4. Decide by when some work has to be completed ___________________________ 5. The things we like best at the moment ___________________________ 6. Our customers do not need an appointment ___________________________ Choose Middlesex over our competitors Play dates Something to catch up on Setting deadlines Current favourites Drop-in service 2.5 Collocation Answers continued on the next slide. ForAptech Centre Use O nly
  38. 38. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 30 34© Aptech Training Ltd. FZE Collocation Answers 7. To change where we sit every day ___________________________ 8. We are doing it at the moment ___________________________ 9. Everyone needs to help ___________________________ 10. The needs of our clients come first ___________________________ 11. Will be happening soon ___________________________ 12. Been offered the chance to study ___________________________ Hot desk In the process of All hands on deck Customer-focused Fast approaching Been offered the chance to study Writing Skills 35© Aptech Training Ltd. FZE Writing • Create a similar article to Jo’s based on a normal working day. • Include a balance of work activities and personal aspects, such as your journey into work, your meals and how you spend the evening. • Use headings to divide up the ‘day’ into logical sections, such as the journey to work, morning, lunchtime, afternoon and evening. • Your article should be enjoyable for a colleague to read. • Use some conversational language and humour if possible. 2.6 Writing This could be done for homework as it will take them a while to write. You could give them some time in class to talk about how they are going to organise their work. Make sure you give a reasonable deadline for them to complete the writing and give detailed feedback on the style, content and accuracy of their writing. ForAptech Centre Use O nly
  39. 39. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 31 36© Aptech Training Ltd. FZE Class Activity • Discuss your roles at work, using simple present and present continuous tenses. • If you are not yet employed, discuss general activities in a workplace. • You may include the following time phrases: – every month – once a week – once a year – always – usually – this month – at the moment 2.7.1 Class Activity As this discussion has a grammatical focus, get the other members of the group (listeners) to listen for grammatical errors, note them down and point them out at the end of the talk. 37© Aptech Training Ltd. FZE Test Your Knowledge 1. Right or wrong? I’m reading a good book at the moment. Today I play tennis. Once a week they are watching a movie. Polly frequently buys new clothes. Cyril is being silly. TEST Answers on the next slide. ForAptech Centre Use O nly
  40. 40. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 32 38© Aptech Training Ltd. FZE Test Your Knowledge 1. Answers I’m reading a good book at the moment. Correct Today I play tennis. Wrong - ‘Today I’m playing’ or ‘I play every day’ Once a week they are watching a movie. Wrong - ‘They watch a movie once a week’ Polly frequently buys new clothes. Correct Cyril is being silly. Correct 39© Aptech Training Ltd. FZE Test Your Knowledge 2. Match the following. To unwind An acting or music interview A campus No appointment necessary An audition To relax A drop in To share working spaces To hot desk University grounds and buildings TEST Answers on the next slide. ForAptech Centre Use O nly
  41. 41. Business Communication A Typical Day at Work ©Aptech Training Ltd. FZE 33 40© Aptech Training Ltd. FZE Test Your Knowledge 2. Answers To unwind To relax A campus University grounds and buildings An audition An acting or music interview A drop in No appointment necessary To hot desk To share working spaces 41© Aptech Training Ltd. FZE In a Nutshell… In this lesson you learnt to: • Speak about his/her working day • Name the key roles in a company • Skim read to identify the main ideas of a text, and identify the style of a text • Identify the time phrases relevant to present simple and present continuous tenses • Write a text about his/her working day in a conversational style 42 Thank You © Aptech Training Ltd. FZE ForAptech Centre Use O nly
  42. 42. Business Communication Negotiating ©Aptech Training Ltd. FZE 34 Recap 1© Aptech Training Ltd. FZE Recap In the previous lesson you learnt to: • Speak about his/her working day • Name the key roles in a company • Skim read to identify the main ideas of a text, and identify the style of a text • Identify the time phrases relevant to present simple and present continuous tenses • Write a text about his/her working day in a conversational style Rather than just going through the objectives, elicit some of the key vocabulary or test students orally on some of the words and collocations learnt or elicit some examples of the tenses practised in unit 2. Ask them to recall a few points from the reading and listening texts and say what they found useful about the last session. Negotiating Ask students what they understand by ‘Negotiating’. What sort of things do they negotiate in their jobs or even outside work? Why do they think this is an important topic in Business English? At the end of this lesson you will be able to: • Use negotiating expressions to take part in the negotiation of a class contract • Take part in a group presentation • Use appropriate body language for a presentation and negotiation 3© Aptech Training Ltd. FZE Learning Objectives Introduce the objectives and clarify where necessary. Ask whether they have had a class contract before or given a group presentation. Get a few of them to share their experiences. Elicit what is meant by ‘body language’ and how they think it might relate to presentations and negotiations. ForAptech Centre Use O nly
  43. 43. Business Communication Negotiating ©Aptech Training Ltd. FZE 35 4© Aptech Training Ltd. FZE What is Negotiating? “Negotiating is trying to reach an agreement by discussing something in a formal way, especially in a business or political situation”. In small groups try to think of five important things you need to do to make a successful negotiation. 1. ______________________________ 2. ______________________________ 3. ______________________________ 4. ______________________________ 5. ______________________________ 3.1 What is Negotiating? Students to come up with their understanding about the term negotiation. With the help of the Learner’s Guide (LG) define the term negotiation. In small groups make a list of five things needed to make a negotiation successful. Then give students the opportunity to share these with the rest of the class and comment on which ideas they think are the most useful. Reading Skills 5© Aptech Training Ltd. FZE Checking Predictions Now look at the following suggestions. Are they the same or different to yours? Share any additional ideas you have with the rest of the class. • Negotiation Tips – Prepare – Setting a time limit is a good idea – Let the other party speak first – Respect and listen to what your opponent has to say – Acknowledge what the other party says – Body language is important 3.1.1 Reading/Checking Predictions Discuss negotiation tips with the help of LG. Students to check if their points match any of these. Share new ideas with the rest of the class. Add new points to the list if any. ForAptech Centre Use O nly
  44. 44. Business Communication Negotiating ©Aptech Training Ltd. FZE 36 6© Aptech Training Ltd. FZE Vocabulary • What do these words from the text mean? Work with a partner to define them in your own words. Then check with a dictionary. 1. Persuasive _____________________________________________________________ 2. Overestimated _____________________________________________________________ 3. Intimidate _____________________________________________________________ 4. Paraphrasing _____________________________________________________________ 5. Conveying _____________________________________________________________ 3.1.2 Vocabulary Students to write the meaning of these words. Point out that they should refer to a good dictionary (online or in book form) but always make use of the context to be sure of the exact meaning. Answers on the next slide. 7© Aptech Training Ltd. FZE Vocabulary Answers 1. Persuasive _____________________________________________________________ 2. Overestimated _____________________________________________________________ 3. Intimidate _____________________________________________________________ _____________________________________________________________ 4. Paraphrasing _____________________________________________________________ _____________________________________________________________ 5. Conveying _____________________________________________________________ Good at making people agree to do or believe what you want them to. make a mistake by guessing an amount, number that is too high to deliberately make someone feel frightened, especially so that they will do what you want to express what someone else has said or written using different words, especially to make it shorter or clearer to communicate ideas or feelings indirectly Speaking Skills 8© Aptech Training Ltd. FZE Discussion 1. What can happen if you are not well prepared and do not set a time limit for your negotiation? 2. Why do you think the writer advises you to let the other side speak first? Is this always good advice? 3. In what ways is it to your advantage to remain calm? 4. Why do you think paraphrasing the other side’s points is important? 3.1.3 Discussion Students discuss the questions given on the slide. Mix up the groups as much as possible to get a diverse range of ideas. Students can use ideas from the text or their own to answer these questions. Monitor carefully and pick out a few important ideas for whole class discussion. ForAptech Centre Use O nly
  45. 45. Business Communication Negotiating ©Aptech Training Ltd. FZE 37 Listening Skills Listen to the student representatives, Tal, Michel and Paolo and their teacher Lisa, discussing the negotiation of a classroom contract for their new English course. 9© Aptech Training Ltd. FZE Listening 3.2 Listening Students listen to the audio. The audio is an example of negotiation. Students to focus on how do the student representatives and the teacher negotiate and come to a conclusion. Allow students to listen several times if necessary. Give time between listenings for students to discuss/check their answers. Listening Skills Underline in the text the expressions that showed: 1. Understanding or agreement 2. Clarification 3. Objection 4. Solution 5. Personal point of view 10© Aptech Training Ltd. FZE Exercise 3.2.1 Exercise Give an example so that students are clear about what they have to do. Answers on the next slide. ForAptech Centre Use O nly
  46. 46. Business Communication Negotiating ©Aptech Training Ltd. FZE 38 Listening Skills Answers 1. Understanding or agreement - You have a good point there, I agree with Lisa, I understand where you’re coming from… 2. Clarification - So what you’re saying is…, In other words… 3. Objection - I don’t see a problem with that, I’m afraid that doesn’t work for me… 4. Solution - Well, I suggest that, that’s a fair suggestion… 5. Personal point of view - That’s fine by me, well, I don’t have a problem with that… 11© Aptech Training Ltd. FZE Exercise Listening Skills Listen and repeat the expressions that are useful for negotiating. Note the intonation of each of the phrases. Even when disagreeing you should sound polite. 12© Aptech Training Ltd. FZE Expressions 3.2.2 Expressions Students first listen and then repeat expressions that are useful for negotiating. Refer to LG for more expressions. Pay particular attention on the intonation of each of the phrases. Students should sound polite even if they disagree to certain things. 13© Aptech Training Ltd. FZE Body Language 3.3 Body Language Elicit from students some body language and what it means. Are we always aware of our body language and the message it might be giving to others? ForAptech Centre Use O nly
  47. 47. Business Communication Negotiating ©Aptech Training Ltd. FZE 39 14© Aptech Training Ltd. FZE Exercise • Match the following body language to the possible meanings.  Lying  Not interested  Not telling the whole truth  Agreeing  Willing to compromise  Frustrated  In disbelief  Disagreeing with a point  Trying to intimidate  Showing anger  Nervousness  Lack of confidence  Submission Touching the face/fidgeting Nodding Continuous Eye Contact Shaking the head/turning away Avoiding Eye Contact 3.3.1 Exercise Students to match the body language to their meanings. Answers on the next slide. 15© Aptech Training Ltd. FZE Exercise • Answers  Lying  Not interested  Not telling the whole truth  Agreeing  Willing to compromise  Frustrated  In disbelief  Disagreeing with a point  Trying to intimidate  Showing anger Touching the face/fidgeting Nodding Continuous Eye Contact Shaking the head/turning away Avoiding Eye Contact  Nervousness  Lack of confidence  Submission ForAptech Centre Use O nly
  48. 48. Business Communication Negotiating ©Aptech Training Ltd. FZE 40 16© Aptech Training Ltd. FZE Activity • Classroom Contract Responsibility Come to class on time Respect Listen to others when they speak Right to Learn Be prepared to work with a partner Readiness Having the right pens, paper and materials 3.3.2 Activity Elicit situations in which you might have a contract (job, buying a house, business partnership and so on). Elicit the advantages of having a ‘Classroom Contract’ (Everyone will be aware of what is expected of them and what they can expect from others, students have a say in how the class operates and so on). Give examples of items that might go in a classroom contract. Elicit a few other examples before putting students into groups to do the activity. Speaking Skills 17© Aptech Training Ltd. FZE Opinion • Work in your group and discuss a contract that you think is right and fair for all the students in your class to follow. • You may, if you wish include a contract for your teacher. Examples of this include: – He/she should correct our workbooks and written work within 3 days. – He/she should be willing to answer all our questions. • Use some of the language from 3.2.2 above when sharing your ideas. • As you discuss, add as many more rules to the diagram in 3.3.2. 3.3.3 Opinion Encourage students to use the language of negotiation. You can do this before the activity starts and also while they are working. ForAptech Centre Use O nly
  49. 49. Business Communication Negotiating ©Aptech Training Ltd. FZE 41 Speaking Skills 18© Aptech Training Ltd. FZE Presentation • In your small groups present your contract to the class. • You will have one minute each of speaking time, so decide who will say what. • As you listen to the other students, note down any ideas that are different from yours, both those you like and those you don’t. 3.3.4 Presentation Get a student to monitor timing so that all students have a chance to speak and no-one speaks for too long. Speaking Skills 19© Aptech Training Ltd. FZE Reaching Agreement • Appoint a chairperson, whose role is to allow everyone a chance to speak and not to let anyone dominate. • You will need to negotiate with the whole class to agree the contract. • Once you have agreed all the points, agree on where the contract will be displayed (on the wall, on a class blog…) and who will be responsible for this. 3.3.5 Reaching Agreement Students move from groups into an agreement with the whole class. Get them into the habit of allowing a chairperson (not the teacher) to run the discussion and agree that they will all listen to him/her. Get volunteers to work on displaying the contract on a poster or blog, the more colourful the better! As a contract, it should be signed by all students and the teacher. ForAptech Centre Use O nly
  50. 50. Business Communication Negotiating ©Aptech Training Ltd. FZE 42 20© Aptech Training Ltd. FZE Test Your Knowledge 1. Match the expressions that are useful for negotiation. Language Expression 1 Offer solutions a. The way I look at it... 2 Objection on a point or offer b. You have a strong point there. 3 Show personal point of view c. So what you're saying is that you...? 4 Show understanding/agreement on a point d. I'm prepared to compromise, but... 5 Asking for clarification e. We could try… TEST Answers on the next slide. 21© Aptech Training Ltd. FZE Test Your Knowledge Language Expression 1 Offer solutions e. We could try… 2 Objection on a point or offer d. I'm prepared to compromise, but... 3 Show personal point of view a. The way I look at it... 4 Show understanding/agreement on a point b. You have a strong point there. 5 Asking for clarification c. So what you're saying is that you...? 1. Answers 22© Aptech Training Ltd. FZE Test Your Knowledge Statements 1 Even when disagreeing you should sound polite. 2 Convey negative body language during negotiating. 3 Setting a time limit is a bad idea while negotiating. 4 Body language is essential when negotiating. 5 Be calm and pleasant even if the other party is displaying frustration or anger. 2. Identify the correct statements. TEST Answers on the next slide. ForAptech Centre Use O nly
  51. 51. Business Communication Negotiating ©Aptech Training Ltd. FZE 43 23© Aptech Training Ltd. FZE Test Your Knowledge Statements 1 Even when disagreeing you should sound polite. 2 Convey negative body language during negotiating. 3 Setting a time limit is a bad idea while negotiating. 4 Body language is very essential when negotiating. 5 Be calm and pleasant even if the other party is displaying frustration or anger. 2. Answers BEFORE putting up the next slide, ask students what they have learnt in today’s lesson to see what they can remember. 24© Aptech Training Ltd. FZE In a Nutshell… In this lesson you learnt to: • Use negotiating expressions to take part in the negotiation of a class contract • Take part in a group presentation • Use appropriate body language for a presentation and negotiation Give students the chance to comment on the lesson and share what they found interesting, confusing or new. 25 Thank You © Aptech Training Ltd. FZE ForAptech Centre Use O nly
  52. 52. Business Communication Work Culture ©Aptech Training Ltd. FZE 44 Recap 1© Aptech Training Ltd. FZE Recap In the previous lesson you learnt to: • Use negotiating expressions to take part in the negotiation of a class contract • Take part in a group presentation • Use appropriate body language for a presentation and negotiation Work Culture At the end of this lesson you will be able to: • Define corporate culture in detail • Describe the work culture of your workplace • Identify and use defining relative clauses 3© Aptech Training Ltd. FZE Learning Objectives Introduce today’s objectives. Elicit students existing ideas about corporate culture, if any. Ask them what kind of things constitute ‘culture’ of a workplace (e.g. dress code, forms of address). Ask if any students know what a relative clause is. Point out that there are two types (defining and non defining) and both will be covered in the course. As the name suggests, ‘defining’ relative clauses are often used in definitions. For example, ‘a floppy disc is a storage device that people used back in the 90’s’ ForAptech Centre Use O nly
  53. 53. Business Communication Work Culture ©Aptech Training Ltd. FZE 45 4© Aptech Training Ltd. FZE Defining Corporate Culture Corporate culture refers to the shared values, attitudes, standards and beliefs that characterise members of an organisation and define its nature. 4.1 Defining Corporate Culture Show this definition and elicit examples of values, attitudes, standards and beliefs which an organisation might have. 5© Aptech Training Ltd. FZE Exercise The following sentences could describe a company’s culture: 1. We don’t have a dress code. 2. Each new member of staff has a mentor. 3. We are expected to do things by the book. 4. Our directors have a clear vision. 5. Employees are quite competitive with each other. 6. We have an entrepreneurial culture. 7. Job sharing is permitted at all levels. 8. Even senior managers are willing to get their hands dirty. 4.1.1 Exercise These examples may have been mentioned by students in the previous discussion. Some of these expressions might need explaination. The next slide is a matching activity on the words, which could be used to check their understanding if you have explained them. ForAptech Centre Use O nly
  54. 54. Business Communication Work Culture ©Aptech Training Ltd. FZE 46 6© Aptech Training Ltd. FZE Exercise Match the words and expressions to the definitions. Words/Expressions Definition 1. dress code a. a person who gives you help and support 2. mentor b. according to the rules 3. by the book c. wanting very much to win or be more successful than other people 4. vision d. involving risk taking 5. competitive e. to divide the duties and the pay of one job between two people who work at different times during the day or week 6. entrepreneurial f. involved in all parts of a job even the less pleasant parts 7. job sharing g. a set of rules about what you can wear 8. get their hands dirty h. a view of how the company will be in the future 4.1.1 Exercise Students work on this exercise individually. Answers on the next slide. 7© Aptech Training Ltd. FZE Exercise Answers Words/Expressions Definition 1. dress code g. a set of rules about what you can wear 2. mentor a. a person who gives you help and support 3. by the book b. according to the rules 4. vision h. a view of how the company will be in the future 5. competitive c. wanting very much to win or be more successful than other people 6. entrepreneurial d. involving risk taking 7. job sharing e. to divide the duties and the pay of one job between two people who work at different times during the day or week 8. get their hands dirty f. involved in all parts of a job even the less pleasant parts Speaking Skills 8© Aptech Training Ltd. FZE Exercise • Which of the statements 1 to 8 of 4.1.1 are true for your company or a company you know well? • Discuss with your group. 4.1.2 Exercise Get students to think of the statements in terms of their own experiences. A nice extension activity is to think of the opposites of some of the statements, e.g. ‘Doing things by the book’- the opposite could be ‘being flexible’ Get students to do the quiz about their preferred working style before putting up the next slide as the next slide shows the analysis of the quiz. ForAptech Centre Use O nly
  55. 55. Business Communication Work Culture ©Aptech Training Ltd. FZE 47 9© Aptech Training Ltd. FZE KnowYour Company • Rate the statements on aspects of corporate culture as follows: • The scale is 1 to 3 where 1 = Disagree; 2 = Neutral; 3 = Agree Points Your Opinion 20 - 30 • You prefer to work in a more flexible work atmosphere. • You believe in interacting directly with the person concerned. 15 - 20 • You accept the organisation style as it is. • You go with the tide and never voice your opinion about the work culture. < 15 • You would rather want to be in a company that follows traditional workstyle. • You feel more secured when all activities in the office are done in a formal manner. 4.2 Know Your Company Ask students to read the sentences given in their LG about aspects of corporate culture. Then rate these sentences on the scale of 1 to 3. After rating they add up the points and check their result. Students share their result in the group and check how accurate their questionnaire is. 10© Aptech Training Ltd. FZE Defining Relative Clauses Look at these sentences: 1. Google is a company that values creativity. 2. I have a manager who likes giving orders. 3. I’m looking for a job which pays well. The part of the sentence in italics is a defining relative clause. This provides more information about the noun in bold. The underlined word is the relative pronoun. 4.3 Defining Relative Clauses Read out the first part of the sentences: ‘Google is a company’. ‘I have a manager’. Do they give a complete idea? No. We need to define what kind of company or what kind of manager. We can do that with a defining relative clause (read out the whole sentence). This is one way of giving extra information about a noun. You can also use an adjective example, a well-paid job. ForAptech Centre Use O nly
  56. 56. Business Communication Work Culture ©Aptech Training Ltd. FZE 48 11© Aptech Training Ltd. FZE Defining Relative Clauses • In a defining relative clause the relative clause DEFINES the noun. It tells us what the company, manager or job is like. • The relative pronoun that can replace who or which in the sentences. Which can replace that in the first sentence i.e. ‘Google is a company that values creativity’. • A defining relative clause has no commas. 4.3 Defining Relative Clauses Support this explanation with more examples. Elicit from students. Ensure their examples are defining rather than non-defining relative clauses. 12© Aptech Training Ltd. FZE Defining Relative Clauses A relative clause can be used for a noun which is not already clearly defined, such as chair, boy, picture or dog. We need more information to determine which chair, boy, picture or dog we are talking about. • That is the chair (which) my parents gave me. (Not the one I bought myself) • We know the boy that won the race. (Not the boy that lost) • She uploaded the picture (which) she took at the beach. (Not the one she took in the café) • The dog that bit me was black and white. (Not brown) If a noun is fully defined already, including it’s named, you will use the other type of relative clause (non-defining), which will be discussed later. 4.3 Defining Relative Clauses Point out that nouns such as the chair, the boy or the picture don’t give very much information and would need to be defined further in order to be identified. We could use a series of adjectives (the old, brown armchair) or we could use a defining relative clause. As a practise exercise, give students some nouns to define, for example, the book, the woman, the house. Give them a chance to compare their sentences. ForAptech Centre Use O nly
  57. 57. Business Communication Work Culture ©Aptech Training Ltd. FZE 49 Writing Skills 13© Aptech Training Ltd. FZE Exercise Do you think these nouns or noun phrases will be followed by a defining relative clause? Tick () or cross () them. • The computer • Daniel Martin • The blond curly-haired Swedish boy • Coca cola • The tree • The maple tree in my back garden 4.3.1 Exercise The students should hopefully understand the concept and be able to understand that some of these are already ‘defined’ sufficiently whilst others are not. Answers on the next slide. Writing Skills 14© Aptech Training Ltd. FZE Exercise Answers • The computer • Daniel Martin • The blond curly-haired Swedish boy • Coca cola • The tree • The maple tree in my back garden       4.3.1 Exercise Point out that Daniel Martin and Coca cola are names and therefore fully defined while the other two which don’t need defining have sufficient detail in them. ForAptech Centre Use O nly
  58. 58. Business Communication Work Culture ©Aptech Training Ltd. FZE 50 15© Aptech Training Ltd. FZE Relative Pronoun In these two sentences the relative pronoun can be omitted (left out). The noun that the relative clause provides gives more information about the OBJECT not the subject of the sentence. That is the chair (which) my parents gave me. She uploaded the picture (which) she took at the beach. object subject object subject 4.3.2 Relative Pronoun Students can try to come up with similar sentences in which pronoun can be left out. 16© Aptech Training Ltd. FZE Relative Pronoun In the other two examples, the relative pronoun is necessary because the noun it defines is the SUBJECT of the sentence. We know the boy that won the race. The dog that bit me was black and white. subject subject 4.3.2 Relative Pronoun Get students to come up with examples of this kind of sentence. 17© Aptech Training Ltd. FZE Relative Pronoun Decide whether the relative pronoun is necessary or optional in these sentences. Cross it out if it is optional. a. This is the most boring place that I’ve ever been to. b. There’s a bus that goes from in front of my house to the hospital. c. Saul said it’s the best job that he’s ever had. d. Was it you who started singing at 3 AM? e. What’s the worst thing that could happen? f. My Maths teacher is the person who I admire most in the world. Note: When that is used as a relative pronoun it is pronounced /ðət/ 4.3.2 Relative Pronoun Encourage students to apply the grammatical rules they have learnt to decide on the answers. Model and get students to practise the correct pronunciation of ‘that’. Answers on the next slide. ForAptech Centre Use O nly
  59. 59. Business Communication Work Culture ©Aptech Training Ltd. FZE 51 18© Aptech Training Ltd. FZE Relative Pronoun Answers a. This is the most boring place I’ve ever been to. b. There’s a bus that goes from in front of my house to the hospital. c. Saul said it’s the best job he’s ever had. d. Was it you who started singing at 3 AM? e. What’s the worst thing that could happen? f. My Maths teacher is the person I admire most in the world. Note: When that is used as a relative pronoun it is pronounced /ðət/ 19© Aptech Training Ltd. FZE Exercise Complete these sentences using defining relative clauses. 1. I work for the sort of company that… _______________________________________________________________________ 2. Mine is the sort of job that… _______________________________________________________________________ 3. My boss is the sort of person who… _______________________________________________________________________ 4. I have an office which… _______________________________________________________________________ 4.3.3 Exercise Ask students whether ‘I work for the sort of company that…’ makes sense. Explain that it needs defining a bit more. Elicit possible ways of completing the sentence. Encourage students to share their ideas about the sort of company they work for/would like to work for. Ask students to complete the other 3 sentences and share their ideas. Monitor and check that their sentences are correct. ForAptech Centre Use O nly
  60. 60. Business Communication Work Culture ©Aptech Training Ltd. FZE 52 Listening Skills Listen to four people talking about the culture of their workplace. • Lauren • Luke • Hilary • Samira 20© Aptech Training Ltd. FZE Listening Exercise 4.4 Listening Exercise Students to listen to Lauren, Luke, Hilary and Samira as they talk about the culture of their workplace. While listening, the next slide should be up so that students can pay attention to the vocabulary they need to match. 21© Aptech Training Ltd. FZE Working Out NewVocabulary From Context Look at the words and phrases and match them to their meanings. Words/Phrases Meaning 1. Male-dominated a. do or say something unkind without the person knowing 2. Isolated b. someone who listens and understands when you talk about your problems 3. Colourful c. alone, with no one to support you 4. Intense d. (in this context) high energy, pressurised and not relaxed 5. Competitive e. in a friendly and peaceful way 6. Boasting f. including people from many different cultures or races 4.4.1 Working Out the Meaning of New Vocabulary From Context Give students time after listening to match the words and meanings. Table continued on the next slide. ForAptech Centre Use O nly
  61. 61. Business Communication Work Culture ©Aptech Training Ltd. FZE 53 22© Aptech Training Ltd. FZE Working Out NewVocabulary From Context Look at the words and phrases and match them to their meanings. Words/Phrases Meaning 7. Behind their back g. controlled mainly by men or consisting mainly of men 8. Close-knit h. to proudly tell other people about what you have done or can do or about something you own, especially in order to make them admire you 9. A shoulder to cry on i. consisting of people who do a lot of activities together and look after one another 10. Diverse j. (in this context) rude 11. Harmoniously k. to have just enough of something such as money or knowledge so that you can do what you need to do 12. Get by l. always trying to be more successful than other people 4.4.1 Working Out the Meaning of New Vocabulary From Context Answers on the next slide. 23© Aptech Training Ltd. FZE Working Out NewVocabulary From Context Answers Words/Phrases Meaning 1. Male-dominated g. controlled mainly by men or consisting mainly of men 2. Isolated c. Alone, with no one to support you 3. Colourful j. (in this context) rude 4. Intense d. (in this context) high energy, pressurised and not relaxed 5. Competitive l. Always trying to be more successful than other people 6. Boasting h. to proudly tell other people about what you have done or can do or about something you own, especially in order to make them admire you 4.4.1 Working Out the Meaning of New Vocabulary From Context Answers continued on the next slide. ForAptech Centre Use O nly
  62. 62. Business Communication Work Culture ©Aptech Training Ltd. FZE 54 24© Aptech Training Ltd. FZE Working Out NewVocabulary From Context Answers Words/Phrases Meaning 7. Behind their back a. Do or say something unkind without the person knowing 8. Close-knit i. consisting of people who do a lot of activities together and look after one another 9. A shoulder to cry on b. Someone who listens and understands when you talk about your problems 10. Diverse f. including people from many different cultures or races 11. Harmoniously e. In a friendly and peaceful way 12. Get by k. to have just enough of something such as money or knowledge so that you can do what you need to do 25© Aptech Training Ltd. FZE Exercise Who…? 1. Works with lots of different types of people _________________________ 2. Works with sympathetic people _________________________ 3. Doesn’t always enjoy being with their co-workers _________________________ 4. Works in an office where people like to show their skills _________________________ 5. Is not very motivated by money _________________________ 6. Doesn’t seem to like their work environment very much _________________________ 7. Says their work environment is welcoming _________________________ 8. Seems to have a good work-life balance _________________________ 9. Doesn’t have much privacy at work _________________________ 10. Would probably like to discuss different topics at work _________________________ 4.4.2 Exercise Allow students to listen again to get the answers to these questions. Answers on the next slide. 26© Aptech Training Ltd. FZE Exercise Answers 1. Works with lots of different types of people _________________________ 2. Works with sympathetic people _________________________ 3. Doesn’t always enjoy being with their co-workers _________________________ 4. Works in an office where people like to show their skills _________________________ 5. Is not very motivated by money _________________________ 6. Doesn’t seem to like their work environment very much _________________________ 7. Says their work environment is welcoming _________________________ 8. Seems to have a good work-life balance _________________________ 9. Doesn’t have much privacy at work _________________________ 10. Would probably like to discuss different topics at work _________________________ Samira Hilary Lauren Luke Hilary and/or Samira Luke Hilary Samira Luke Lauren ForAptech Centre Use O nly
  63. 63. Business Communication Work Culture ©Aptech Training Ltd. FZE 55 27© Aptech Training Ltd. FZE Talking About the Culture of YourWorkplace • In groups talk about your workplace in a similar way to the speakers you listened to. • Think about – Dress code – Forms of address – Whether offices are tidy, cluttered, personalised and so on – Closeness or distance in relationships – Having lunch together or meeting up outside work – Having social events, trips and so on – Whether training or professional development is compulsory, neglected or encouraged – Whether the structure is flat or hierarchical 4.5 Talking About the Culture of Your Workplace Think carefully about the grouping of students for this discussion. Mix quieter and more talkative students and, if possible, students with different types of job. This is both a mini presentation and a discussion. Students should be encouraged to listen carefully to each other because they will need to identify similarities and differences. If time, get each group to share a few similarities and differences between the workplaces of their members. Instructions continued on the next slide. 28© Aptech Training Ltd. FZE Talking About the Culture of YourWorkplace • After everyone has spoken for about 2 minutes, discuss the similarities and differences between your companies. • Now write a paragraph based on your talk about the work culture of your company. 4.5 Talking About the Culture of Your Workplace Get them to do the writing at home if time is short. ForAptech Centre Use O nly
  64. 64. Business Communication Work Culture ©Aptech Training Ltd. FZE 56 29© Aptech Training Ltd. FZE Test Your Knowledge 1. Are these correct or not? If not, correct them. Sentences 1 Keith is the man supervises the factory staff. 2 Pepsi is a drink which is similar to Coca cola. 3 Yoghurt is a food that is recommended by nutritionists. 4 The man who sold me my car. 5 Samuel Beckett who wrote Endgame is my favourite writer. TEST Answers on the next slide. 30© Aptech Training Ltd. FZE Test Your Knowledge 1. Answers Sentences 1 Keith is the man who supervises the factory staff. 2 Pepsi is a drink which is similar to Coca cola.- Correct 3 Yoghurt is a food that is recommended by nutritionists. -Correct 4 The man who sold me my car works for IBM (Example) 5 Samuel Beckett, who wrote Endgame, is my favourite writer. (Add commas - not a defining relative clause) 31© Aptech Training Ltd. FZE Test Your Knowledge 2. Write down the meanings of theses words/phrases. Words/phrases 1 Behind somebody’s back 2 Diverse 3 Close-knit 4 Harmoniously 5 Intense TEST Answers on the next slide. ForAptech Centre Use O nly
  65. 65. Business Communication Work Culture ©Aptech Training Ltd. FZE 57 Words/phrases 1 Do or say something unkind without the person knowing. 2 Including people from many different cultures or races. 3 Consisting of people who do a lot of activities together and look after one another. 4 In a friendly and peaceful way. 5 High energy, pressurised and not relaxed. 32© Aptech Training Ltd. FZE Test Your Knowledge 2. Answers BEFORE putting up the next slide, ask students what they have learnt in today’s lesson to see what they can remember. 33© Aptech Training Ltd. FZE In a Nutshell… In this lesson you learnt to: • Define corporate culture in detail • Describe the work culture of your workplace • Identify and use defining relative clauses 34 Thank You © Aptech Training Ltd. FZE ForAptech Centre Use O nly
  66. 66. Business Communication Success ©Aptech Training Ltd. FZE 58 Recap 1© Aptech Training Ltd. FZE Recap In the previous lesson you learnt to: • Define corporate culture in detail • Describe the work culture of your workplace • Identify and use defining relative clauses Elicit what students remember from the last lesson and a few examples of defining relative clauses and vocabulary learnt. Success Do a quick word association exercise as a warmer. What do students FIRST think of when they hear the word ‘success’? If they have more time to think about it, what kind of ideas do they associate with it? At the end of this lesson you will be able to: • Talk about personal qualities • Identify collocations in a text • Pitch an idea for a start up 3© Aptech Training Ltd. FZE Learning Objectives Give some examples of personal qualities and elicit more from students. Review the meaning of collocation and elicit examples. Elicit meaning of ‘Pitch an idea for a start up’. ForAptech Centre Use O nly
  67. 67. Business Communication Success ©Aptech Training Ltd. FZE 59 Speaking Skills 4© Aptech Training Ltd. FZE Class Discussion Think of a successful person. • What makes people successful? • Why do you think they are successful? • How do we measure success? 5.1 Class Discussion Ask students to work in groups and discuss the questions given on the slide. Share ideas about well known successful people with the group. Speaking Skills 5© Aptech Training Ltd. FZE Class Discussion How do we measure success? Add three more to the following and then choose the five you agree with most. Being on TV Doing your job well Owning a mansion Being respected by others Being renowned in your own field Personal feelings of satisfaction Being in blockbusters Exotic holidays Travelling first class Designer clothes Fast cars Being written about in the media _______________________ ________________________ _______________________ 5.1 Class Discussion Ask students to work in groups. Mix up groups so that students are working with different classmates. ForAptech Centre Use O nly
  68. 68. Business Communication Success ©Aptech Training Ltd. FZE 60 6© Aptech Training Ltd. FZE Exercise With your partner think of one word (NOT success!) that links all the following people: Richard Branson Narayana Murthy Mark Zuckerberg Steve Jobs Larry Page and Sergey Brin Jeff Bezos Bill Gates Kiran Mazumdar-Shaw Word: _____________________ 5.1.1 Exercise You could do a quick reminder of the language of suggestion: What about …? Could it be…? I think it might be… Answer on the next slide. Answers Richard Branson Narayana Murthy Mark Zuckerberg Steve Jobs Larry Page and Sergey Brin Jeff Bezos Bill Gates Kiran Mazumdar-Shaw Word: _____________________ 7© Aptech Training Ltd. FZE Exercise entrepreneur 8© Aptech Training Ltd. FZE Exercise Richard Branson _____________ Narayana Murthy _____________ Mark Zuckerberg _____________ Steve Jobs _____________ Larry Page and Sergey Brin _____________ Jeff Bezos _____________ Bill Gates _____________ Kiran Mazumdar-Shaw _____________ Do you know which companies these people are connected with? 5.1.1 Exercise Students work in pairs or groups. You could make it a competition between groups to see who gets the most right. Answers on the next slide. ForAptech Centre Use O nly
  69. 69. Business Communication Success ©Aptech Training Ltd. FZE 61 9© Aptech Training Ltd. FZE Exercise Answers Richard Branson _____________ Narayana Murthy _____________ Mark Zuckerberg _____________ Steve Jobs _____________ Larry Page and Sergey Brin _____________ Jeff Bezos _____________ Bill Gates _____________ Kiran Mazumdar-Shaw _____________ Do you know which companies these people are connected with? Virgin Facebook Google Microsoft Infosys Apple Amazon Biocon Groups share how many correct answers they got. 10© Aptech Training Ltd. FZE Exercise Richard Branson Narayana Murthy Mark Zuckerberg Steve Jobs Larry Page and Sergey Brin Jeff Bezos Bill Gates Kiran Mazumdar-Shaw • With your partner discuss which person is the odd one out? Why? • Now compare your ideas with others in the class. • Do you all agree? 5.1.1 Exercise Students discuss in groups who might be the odd one out and compare their ideas with others in the class. This exercise is to encourage the students to think, analyse and form opinions. Answers: There is no right or wrong answer here. There are various ones that could be chosen – Mark Zuckerberg as Facebook is neither a product nor a service in the traditional sense – it’s social media. Kiran Mazumdar-Shaw (Biocon) – a woman, Larry Page and Sergey Brin (Google) they are a partnership and so on. ForAptech Centre Use O nly
  70. 70. Business Communication Success ©Aptech Training Ltd. FZE 62 11© Aptech Training Ltd. FZE Word Formations What qualities do all these kind of people possess? List as many nouns as you can think of. Two have been given as examples. Example: Decisiveness Inspiration ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ 5.1.2 Word Formations Students work in pairs to list nouns. Give a time limit. They can use dictionaries if they wish. Answers on the next slide. 12© Aptech Training Ltd. FZE Word Formations Answers Example: Decisiveness Inspiration ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ Drive, Intuition, Determination, Initiative, The killer instinct, Dedication, Motivation, Energy, Decisiveness, Self belief, Courage, Hard worker, Commitment, Faith, Guts, Dynamism, Ambition, Creativeness, Passion There are many examples some of which are listed on the slide. The ones in bold are necessary for the following exercise so must be elicited or taught. Accept other valid answers. ForAptech Centre Use O nly
  71. 71. Business Communication Success ©Aptech Training Ltd. FZE 63 13© Aptech Training Ltd. FZE Language Focus Complete the following sentences about entrepreneurs using the adjectives of some of the nouns from 5.1.2. To be an entrepreneur you need to be (a) _____________ (courage) and (b) _____________ (commitment). But primarily you need to be (c) ______________ (passion) about something; if you love what you are doing then you can make it work. Of course you need to be (d) _______________ (hard worker), but if you take the initiative, use your intuition and have faith in your (e) _____________ (creativeness), you can achieve your dreams. Be (f) _____________ (ambition), go and get what you believe can be yours, be (g) ____________ (dedication) and you too could be famous for the next new thing. 5.1.3 Language Focus Students complete the exercise by filling the gaps with the adjective form of some of the nouns used in 5.1.2. Answers on the next slide. 14© Aptech Training Ltd. FZE Language Focus Answers To be an entrepreneur you need to be (a) _____________ (courage) and (b) _____________ (commitment). But primarily you need to be (c) _____________ (passion) about something; if you love what you are doing then you can make it work. Of course you need to be (d) _____________ (hard worker), but if you take the initiative, use your intuition and have faith in your (e) _____________ (creativeness), you can achieve your dreams. Be (f) _____________ (ambition), go and get what you believe can be yours, be (g) _____________ (dedication) and you too could be famous for the next new thing. courageous committed passionate hard working creativity ambitious dedicated Reading Skills 15© Aptech Training Ltd. FZE Reading Before reading about entrepreneurs answer the following with your partner: • How old do you think the average entrepreneur is? ________________ • Do you think they are married or single? ________________ • Do you think they are well educated or left school early? ________________ • Do you think a recession encourages entrepreneurship? ________________ • What do you think is the main motivation for an entrepreneur? ________________ 5.2 Reading This is a prediction exercise. Point out that it is always a good idea to start thinking about the topic of a reading passage before you start reading. It doesn’t matter if their predictions turn out to be right or wrong. ForAptech Centre Use O nly
  72. 72. Business Communication Success ©Aptech Training Ltd. FZE 64 Reading Skills 16© Aptech Training Ltd. FZE What Makes Great Entrepreneurs? Reading the article on entrepreneurs. Now look back at 5.2 and see if your ideas agree with the text. Are there any you want to now change? 5.2.1 What Makes Great Entrepreneurs? Students read the article and check their predictions. Reading Skills 17© Aptech Training Ltd. FZE Exercise Find evidence in the text to support or refute the following statements: 1. Entrepreneurs have a common personality trait. 2. The majority of entrepreneurs are educated with Masters Degrees or higher. 3. Entrepreneurs are motivated by money. 4. Entrepreneurs don’t like working for others. 5. Families often have many members who start their own business. 6. Entrepreneurs are likely to take repeated risks. 5.2.2 Exercise Ideally students would be able to underline or highlight the relevant parts of the text. Refer to the answers given at the back of the book in the Answer Key section. Speaking Skills 18© Aptech Training Ltd. FZE Discussion • What information surprises you the most and alters your mental model of what entrepreneurs are like? • These days many companies try to encourage an entrepreneurial spirit within their organisations. They talk about an entrepreneur, or enterprising manager. • Do you think we can have entrepreneurism when working in an organisation? Can a manager be an entrepreneur? 5.2.3 Discussion Try to encourage a discussion of ways in which managers or other employees could apply an entrepreneurial spirit to their workplaces. ForAptech Centre Use O nly
  73. 73. Business Communication Success ©Aptech Training Ltd. FZE 65 See the collocations for the following words. Then re-examine the text to find the collocations used there. For example: 19© Aptech Training Ltd. FZE Grammar - Collocations company perform business degreerich/poor Verbs: Launch a …. Found a … Work at a … Nouns: …founders …employees …director ….culture 5.3 Grammar – Collocations Students to look at the example of the collocations. Students to then identify other collocation in the text and underline them. 20© Aptech Training Ltd. FZE Exercise Put the following advice on how to be an entrepreneur into the right order. If you want to make it to the top ……….. • age is 40. But what do you really need to launch • a project on your own. Well and guts, faith and a really good • then you will have to be a risk • idea. Good luck • a degree will help, as will living a little the average • founders will say they are calculated risks. So what is needed to be a successful • entrepreneur? Well, education is important so earning • taker. Although when asked, most company 5.3.1 Exercise Students use their understanding of collocation and put the sentences in the right order. Answers on the next slide. ForAptech Centre Use O nly
  74. 74. Business Communication Success ©Aptech Training Ltd. FZE 66 21© Aptech Training Ltd. FZE Exercise Answers If you want to make it to the top then you will have to be a risk taker. Although when asked, most company founders will say they are calculated risks. So what is needed to be a successful entrepreneur? Well, education is important so earning a degree will help, as will living a little the average age is 40. But what do you really need to launch a project on your own. Well and guts, faith and a really good idea. 22© Aptech Training Ltd. FZE Grooming Tomorrow’s Entrepreneurs Read the article on ‘Tomorrow’s Entrepreneurs’. 5.4 Grooming Tomorrow’s Entrepreneurs Ask the students to read the article and understand it. Encourage them to ask doubts if they have any. Based on the article students have to answer the questions. 23© Aptech Training Ltd. FZE Exercise Find words in the text that mean the following: 1. A word that has become very popular, especially a word relating to a particular activity or subject ________________ 2. To choose ________________ 3. The use of an experienced person to teach a less experienced person about their job or a particular subject ________________ 4. To manage (cope with) ________________ 5. Strongly influencing the development of someone's character and beliefs ________________ 6. To make certain that something happens or is done ________________ 7. To describe someone or something using words or pictures ________________ 8. A way of thinking about things ________________ 5.4.1 Exercise Give students time to find the words in the text. Answers on the next slide. ForAptech Centre Use O nly
  75. 75. Business Communication Success ©Aptech Training Ltd. FZE 67 24© Aptech Training Ltd. FZE Exercise Find words in the text that mean the following: 1. A word that has become very popular, especially a word relating to a particular activity or subject ________________ 2. To choose ________________ 3. The use of an experienced person to teach a less experienced person about their job or a particular subject ________________ 4. To manage (cope with) ________________ 5. Strongly influencing the development of someone's character and beliefs ________________ 6. To make certain that something happens or is done ________________ 7. To describe someone or something using words or pictures ________________ 8. A way of thinking about things ________________ a buzzword to opt for mentoring to handle formative to ensure to depict a mindset 25© Aptech Training Ltd. FZE Prepare a Pitch Class Activity • Prepare a pitch with ‘your’ idea for a start up to Tata First Dot. • Classmates will be audience as Tata representatives to score your pitch. • The prize for the pitch that scores the highest is sponsorship for the start up. With your team consider: • Why your idea will appeal to people? • Who is backing it? • Why it will be popular? 5.4.2 Prepare a Pitch Class Activity Inform students this is a class activity which will be performed in small groups. Students have to pitch their ideas for the start up to Tata First Dot. While the groups present the idea the others will act like audience and give them scores. The score card is given in the LG. The cards for this activity is given in the Materials and Transcripts section. ForAptech Centre Use O nly
  76. 76. Business Communication Success ©Aptech Training Ltd. FZE 68 26© Aptech Training Ltd. FZE Test Your Knowledge 1. Make adjectives from these nouns. Noun Adjective 1 dedication 2 commitment 3 passion 4 ambition 5 courage TEST Answers on the next slide. 27© Aptech Training Ltd. FZE Test Your Knowledge 1. Answers Noun Adjective 1 dedication dedicated 2 commitment committed 3 passion passionate 4 ambition ambitious 5 courage courageous 28© Aptech Training Ltd. FZE Test Your Knowledge Verb Person noun 1 To found 2 To employ 3 To direct 4 To respond 5 To take risks 2. Find the ‘person noun’ for these verbs. TEST Answers on the next slide. ForAptech Centre Use O nly

×