Crmtransforms2016

Paul Greenberg
Paul GreenbergFounder, Managing Principal, The 56 Group, LLC , customer-facing strategies, programs, thought leadership
••
Presented by Paul Greenberg
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
Crmtransforms2016
1 of 28

Crmtransforms2016

••
Technology

CRM is morphing, transforming from overall customer engagement to an operational business core capability

Paul Greenberg
Paul GreenbergFounder, Managing Principal, The 56 Group, LLC , customer-facing strategies, programs, thought leadership

Recommended

Customer Facing Technology Market Perspective 2016-2017 by
Customer Facing Technology Market Perspective 2016-2017Customer Facing Technology Market Perspective 2016-2017
Customer Facing Technology Market Perspective 2016-2017Paul Greenberg
985 views•22 slides
A Company Like Me by
A Company Like Me A Company Like Me
A Company Like MePaul Greenberg
303 views•52 slides
Keeping Customers Engaged Today and Tomorrow: The Communications Revolution by
Keeping Customers Engaged Today and Tomorrow: The Communications RevolutionKeeping Customers Engaged Today and Tomorrow: The Communications Revolution
Keeping Customers Engaged Today and Tomorrow: The Communications RevolutionPaul Greenberg
286 views•39 slides
Enterprise 2.0 & Social CRM: Together At Last by
Enterprise 2.0 & Social CRM: Together At LastEnterprise 2.0 & Social CRM: Together At Last
Enterprise 2.0 & Social CRM: Together At LastPaul Greenberg
3.9K views•52 slides
A Case Study In Social CRM Without Technology: The Green Bay Packers by
A Case Study In Social CRM Without Technology: The Green Bay PackersA Case Study In Social CRM Without Technology: The Green Bay Packers
A Case Study In Social CRM Without Technology: The Green Bay PackersPaul Greenberg
2.5K views•8 slides
Era of The Social Customer 2010. by
Era of The Social Customer 2010.Era of The Social Customer 2010.
Era of The Social Customer 2010.Paul Greenberg
3.2K views•48 slides

More Related Content

Recently uploaded

Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ... by
Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ...Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ...
Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ...ShapeBlue
146 views•15 slides
Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O... by
Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O...Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O...
Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O...ShapeBlue
88 views•13 slides
What’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlue by
What’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlueWhat’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlue
What’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlueShapeBlue
222 views•23 slides
"Surviving highload with Node.js", Andrii Shumada by
"Surviving highload with Node.js", Andrii Shumada "Surviving highload with Node.js", Andrii Shumada
"Surviving highload with Node.js", Andrii Shumada Fwdays
53 views•29 slides
The Power of Heat Decarbonisation Plans in the Built Environment by
The Power of Heat Decarbonisation Plans in the Built EnvironmentThe Power of Heat Decarbonisation Plans in the Built Environment
The Power of Heat Decarbonisation Plans in the Built EnvironmentIES VE
69 views•20 slides
TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f... by
TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f...TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f...
TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f...TrustArc
160 views•29 slides

Recently uploaded(20)

Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ... by ShapeBlue
Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ...Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ...
Backroll, News and Demo - Pierre Charton, Matthias Dhellin, Ousmane Diarra - ...
ShapeBlue•146 views
Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O... by ShapeBlue
Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O...Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O...
Declarative Kubernetes Cluster Deployment with Cloudstack and Cluster API - O...
ShapeBlue•88 views
What’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlue by ShapeBlue
What’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlueWhat’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlue
What’s New in CloudStack 4.19 - Abhishek Kumar - ShapeBlue
ShapeBlue•222 views
"Surviving highload with Node.js", Andrii Shumada by Fwdays
"Surviving highload with Node.js", Andrii Shumada "Surviving highload with Node.js", Andrii Shumada
"Surviving highload with Node.js", Andrii Shumada
Fwdays•53 views
The Power of Heat Decarbonisation Plans in the Built Environment by IES VE
The Power of Heat Decarbonisation Plans in the Built EnvironmentThe Power of Heat Decarbonisation Plans in the Built Environment
The Power of Heat Decarbonisation Plans in the Built Environment
IES VE•69 views
TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f... by TrustArc
TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f...TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f...
TrustArc Webinar - Managing Online Tracking Technology Vendors_ A Checklist f...
TrustArc•160 views
Automating a World-Class Technology Conference; Behind the Scenes of CiscoLive by Network Automation Forum
Automating a World-Class Technology Conference; Behind the Scenes of CiscoLiveAutomating a World-Class Technology Conference; Behind the Scenes of CiscoLive
Automating a World-Class Technology Conference; Behind the Scenes of CiscoLive
Network Automation Forum•50 views
Igniting Next Level Productivity with AI-Infused Data Integration Workflows by Safe Software
Igniting Next Level Productivity with AI-Infused Data Integration Workflows Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Safe Software•385 views
How to Re-use Old Hardware with CloudStack. Saving Money and the Environment ... by ShapeBlue
How to Re-use Old Hardware with CloudStack. Saving Money and the Environment ...How to Re-use Old Hardware with CloudStack. Saving Money and the Environment ...
How to Re-use Old Hardware with CloudStack. Saving Money and the Environment ...
ShapeBlue•123 views
Developments to CloudStack’s SDN ecosystem: Integration with VMWare NSX 4 - P... by ShapeBlue
Developments to CloudStack’s SDN ecosystem: Integration with VMWare NSX 4 - P...Developments to CloudStack’s SDN ecosystem: Integration with VMWare NSX 4 - P...
Developments to CloudStack’s SDN ecosystem: Integration with VMWare NSX 4 - P...
ShapeBlue•154 views
Zero to Cloud Hero: Crafting a Private Cloud from Scratch with XCP-ng, Xen Or... by ShapeBlue
Zero to Cloud Hero: Crafting a Private Cloud from Scratch with XCP-ng, Xen Or...Zero to Cloud Hero: Crafting a Private Cloud from Scratch with XCP-ng, Xen Or...
Zero to Cloud Hero: Crafting a Private Cloud from Scratch with XCP-ng, Xen Or...
ShapeBlue•158 views
DRBD Deep Dive - Philipp Reisner - LINBIT by ShapeBlue
DRBD Deep Dive - Philipp Reisner - LINBITDRBD Deep Dive - Philipp Reisner - LINBIT
DRBD Deep Dive - Philipp Reisner - LINBIT
ShapeBlue•140 views
Import Export Virtual Machine for KVM Hypervisor - Ayush Pandey - University ... by ShapeBlue
Import Export Virtual Machine for KVM Hypervisor - Ayush Pandey - University ...Import Export Virtual Machine for KVM Hypervisor - Ayush Pandey - University ...
Import Export Virtual Machine for KVM Hypervisor - Ayush Pandey - University ...
ShapeBlue•79 views
Keynote Talk: Open Source is Not Dead - Charles Schulz - Vates by ShapeBlue
Keynote Talk: Open Source is Not Dead - Charles Schulz - VatesKeynote Talk: Open Source is Not Dead - Charles Schulz - Vates
Keynote Talk: Open Source is Not Dead - Charles Schulz - Vates
ShapeBlue•210 views
Digital Personal Data Protection (DPDP) Practical Approach For CISOs by Priyanka Aash
Digital Personal Data Protection (DPDP) Practical Approach For CISOsDigital Personal Data Protection (DPDP) Practical Approach For CISOs
Digital Personal Data Protection (DPDP) Practical Approach For CISOs
Priyanka Aash•153 views
Network Source of Truth and Infrastructure as Code revisited by Network Automation Forum
Network Source of Truth and Infrastructure as Code revisitedNetwork Source of Truth and Infrastructure as Code revisited
Network Source of Truth and Infrastructure as Code revisited
Network Automation Forum•52 views
iSAQB Software Architecture Gathering 2023: How Process Orchestration Increas... by Bernd Ruecker
iSAQB Software Architecture Gathering 2023: How Process Orchestration Increas...iSAQB Software Architecture Gathering 2023: How Process Orchestration Increas...
iSAQB Software Architecture Gathering 2023: How Process Orchestration Increas...
Bernd Ruecker•50 views
KVM Security Groups Under the Hood - Wido den Hollander - Your.Online by ShapeBlue
KVM Security Groups Under the Hood - Wido den Hollander - Your.OnlineKVM Security Groups Under the Hood - Wido den Hollander - Your.Online
KVM Security Groups Under the Hood - Wido den Hollander - Your.Online
ShapeBlue•181 views
State of the Union - Rohit Yadav - Apache CloudStack by ShapeBlue
State of the Union - Rohit Yadav - Apache CloudStackState of the Union - Rohit Yadav - Apache CloudStack
State of the Union - Rohit Yadav - Apache CloudStack
ShapeBlue•253 views
Transitioning from VMware vCloud to Apache CloudStack: A Path to Profitabilit... by ShapeBlue
Transitioning from VMware vCloud to Apache CloudStack: A Path to Profitabilit...Transitioning from VMware vCloud to Apache CloudStack: A Path to Profitabilit...
Transitioning from VMware vCloud to Apache CloudStack: A Path to Profitabilit...
ShapeBlue•117 views

Featured

ChatGPT and the Future of Work - Clark Boyd by
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
27.1K views•69 slides
Getting into the tech field. what next by
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
6.4K views•22 slides
Google's Just Not That Into You: Understanding Core Updates & Search Intent by
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
6.8K views•99 slides
How to have difficult conversations by
How to have difficult conversations How to have difficult conversations
How to have difficult conversations Rajiv Jayarajah, MAppComm, ACC
5.5K views•19 slides
Introduction to Data Science by
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data ScienceChristy Abraham Joy
82.5K views•51 slides
Time Management & Productivity - Best Practices by
Time Management & Productivity - Best PracticesTime Management & Productivity - Best Practices
Time Management & Productivity - Best PracticesVit Horky
169.8K views•42 slides

Featured(20)

ChatGPT and the Future of Work - Clark Boyd by Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
Clark Boyd•27.1K views
Getting into the tech field. what next by Tessa Mero
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
Tessa Mero•6.4K views
Google's Just Not That Into You: Understanding Core Updates & Search Intent by Lily Ray
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Lily Ray•6.8K views
How to have difficult conversations by Rajiv Jayarajah, MAppComm, ACC
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
Rajiv Jayarajah, MAppComm, ACC•5.5K views
Introduction to Data Science by Christy Abraham Joy
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
Christy Abraham Joy•82.5K views
Time Management & Productivity - Best Practices by Vit Horky
Time Management & Productivity - Best PracticesTime Management & Productivity - Best Practices
Time Management & Productivity - Best Practices
Vit Horky•169.8K views
The six step guide to practical project management by MindGenius
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
MindGenius•36.7K views
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright... by RachelPearson36
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
RachelPearson36•12.7K views
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present... by Applitools
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Applitools•55.5K views
12 Ways to Increase Your Influence at Work by GetSmarter
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
GetSmarter•401.7K views
ChatGPT webinar slides by Alireza Esmikhani
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
Alireza Esmikhani•30.4K views
More than Just Lines on a Map: Best Practices for U.S Bike Routes by Project for Public Spaces & National Center for Biking and Walking
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Project for Public Spaces & National Center for Biking and Walking•6.9K views
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G... by DevGAMM Conference
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
DevGAMM Conference•3.6K views
Barbie - Brand Strategy Presentation by Erica Santiago
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
Erica Santiago•25.1K views
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well by Saba Software
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Saba Software•25.3K views
Introduction to C Programming Language by Simplilearn
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
Simplilearn•8.4K views
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr... by Palo Alto Software
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
Palo Alto Software•88.4K views
9 Tips for a Work-free Vacation by Weekdone.com
9 Tips for a Work-free Vacation9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation
Weekdone.com•7.2K views
I Rock Therefore I Am. 20 Legendary Quotes from Prince by Empowered Presentations
I Rock Therefore I Am. 20 Legendary Quotes from PrinceI Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from Prince
Empowered Presentations•142.9K views
How to Map Your Future by SlideShop.com
How to Map Your FutureHow to Map Your Future
How to Map Your Future
SlideShop.com•275.1K views

Crmtransforms2016