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© 2006 IBM Corporation
This presentation is intended for the education of IBM and Business Partner sales personnel. It sho...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
Corporation
2
Course Objectives
At the completion o...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
Corporation
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> * IBM System x Troubleshooting Ques...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
Corporation
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When working with problems on the Sys...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
Corporation
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> IBM System x Troubleshooting Questi...
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AC
AC/DC
POST
NOS
Start
Complete
Stop...
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Information Gathering and Analysis To...
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System State Data Gathering Data Anal...
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System State Data Gathering Data Anal...
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System State Data Gathering Data Ana...
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State 4 - System Completes POST But ...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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System State Data Gathering Data Ana...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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System State Data Gathering Data Ana...
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Gathering Information - Tip
If multi...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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Analyzing Information - Tip
Formal r...
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> IBM System x Troubleshooting Quest...
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Light Path Diagnostics
> Allows quic...
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> IBM System x Troubleshooting Quest...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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IBM Systems Management Hardware Port...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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> IBM System x Troubleshooting Quest...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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Product download page:
http://www.ib...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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Dynamic System Analysis - Portable E...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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Dynamic System Analysis - Installabl...
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> Provide problem isolation,
configu...
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> Press F2 key during POST
> By defa...
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> Preboot DSA offers several
options...
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Selecting ‘Diagnostics’ from the mai...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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Preboot DSA - Graphical Interface
Se...
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Problem Determination - Information ...
IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM
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> When solving problems – especially...
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Advanced Management Module (AMM)
Bas...
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Course Summary
Having completed this...
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Additional Resources
IBM STG SMART Z...
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End of Presentation
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Xtw01t11v0901 troubleshooting

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Xtw01t11v0901 troubleshooting

  1. 1. © 2006 IBM Corporation This presentation is intended for the education of IBM and Business Partner sales personnel. It should not be distributed to customers. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation System x Basic Troubleshooting XTW01 Topic 11
  2. 2. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 2 Course Objectives At the completion of this topic, you should be able to: > Identify basic troubleshooting questions to consider > Identify the six possible states of a system > Identify diagnostic tools that are available to gather and analyze information for each given system state
  3. 3. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 3 > * IBM System x Troubleshooting Questions * > Six System States > Data Gathering Diagnostic Tools  Light Path Diagnostic  BMC, RSA and AMM  Dynamic System Analysis (DSA) Topic 11- Course Agenda
  4. 4. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 4 When working with problems on the System x servers, consider asking the following questions: > Will the system power up? > Did it ever power up? > Is there a POST error message? > If yes, what is it? > Does the NOS load? > Are any error lights illuminated? > Is the BMC configured for remote access? > Is the RSA-II and AMM installed? > The log can be captured for analysis? Questions To Ask Troubleshooting IBM System x Servers
  5. 5. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 5 > IBM System x Troubleshooting Questions > * Six System States * > Data Gathering Diagnostic Tools  Light Path Diagnostic  BMC, RSA and AMM  Dynamic System Analysis (DSA) Topic 11 - Course Agenda
  6. 6. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 6 AC AC/DC POST NOS Start Complete Stop System state #1 – There is no AC power System state #2 - There is AC power but there is no DC output System state #3 – There is both AC and DC power but the system fails to complete POST System state #4 – There is both AC and DC power, the system completes POST but the NOS fails to start loading System state #5 – There is both AC and DC power, the system completes POST but the NOS fails to complete loading System state #6 – There is both AC and DC power, the system completes POST and the NOS completes loading but stops during operation > Identifying the Six System States IBM System x – Six States PD
  7. 7. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 7 Information Gathering and Analysis Tools Information Gathering: > Eyes and ears > HMM and PDSG > Light Path diagnostics > BMC > RSA > Boot sequence options  F1 setup, F2 diagnostics  Adapter BIOS messages > NOS start-up messages > NOS failure messages > Dynamic System Analysis > NOS event logs Information Analysis: > HMM and PDSG > Light Path diagnostics > BIOS messages  Checkpoint codes  Adapter BIOS warnings > SVCCon, SMBridge, F1 setup and F2 diagnostics  Access BMC event logs > Web browser  Access RSA event logs > RETAIN tips > IBM Support Web site > DSA
  8. 8. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 8 System State Data Gathering Data Analysis 1. There is no AC power Visual PDSG/HMM State 1 - No AC Power
  9. 9. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 9 System State Data Gathering Data Analysis 1. There is no AC power Visual PDSG/HMM 2. There is AC power but no DC output BMC RSA and AMM Light path SvcCon, SMBridge RSA and AMM event log State 2 - AC Power But No DC Output
  10. 10. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 10 System State Data Gathering Data Analysis 1. There is no AC power Visual PDSG/HMM 2. There is AC power but no DC output BMC RSA and AMM Light path SvcCon, SMBridge RSA and AMM event log 3. There is AC and DC power but the system fails to complete POST Checkpoint codes F1 and F2 Beep codes Adapter BIOS msgs (Adaptec, LSI, etc.) PDSG RETAIN tips IBM support Web site State 3 - System Fails To Complete POST
  11. 11. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 11 State 4 - System Completes POST But NOS Fails To Start Loading System State Data Gathering Data Analysis 1. There is no AC power Visual PDSG/HMM 2. There is AC power but no DC output BMC RSA and AMM Light path SvcCon, SMBridge RSA and AMM event log 3. There is AC and DC power but the system fails to complete POST Checkpoint codes F1 and F2 Beep codes Adapter BIOS msgs (Adaptec, LSI, etc.) PDSG RETAIN tips IBM support Web site 4. There is AC and DC power, the system completes POST but the NOS fails to start loading ServeRAID Manager F2 diagnostics PDSG RETAIN tips F2 diagnostics
  12. 12. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 12 System State Data Gathering Data Analysis 1. There is no AC power Visual PDSG/HMM 2. There is AC power but no DC output BMC RSA and AMM Light path SvcCon, SMBridge RSA and AMM event log 3. There is AC and DC power but the system fails to complete POST Checkpoint codes F1 and F2 Beep codes Adapter BIOS msgs (Adaptec, LSI, etc.) PDSG RETAIN tips IBM support Web site 4. There is AC and DC power, the system completes POST but the NOS fails to start loading ServeRAID Manager F2 diagnostics PDSG RETAIN tips 5. There is AC and DC power, the system completes POST but the NOS fails to complete loading NOS boot messages ‘Blue screen’ ‘Safe’ mode NOS vendor messages State 5 - NOS Fails To Complete Loading
  13. 13. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 13 System State Data Gathering Data Analysis 1. There is no AC power Visual PDSG/HMM 2. There is AC power but no DC output BMC RSA and AMM Light path SvcCon, SMBridge RSA and AMM event log 3. There is AC and DC power but the system fails to complete POST Checkpoint codes F1 and F2 Beep codes Adapter BIOS msgs (Adaptec, LSI, etc.) PDSG RETAIN tips IBM support Web site 4. There is AC and DC power, the system completes POST but the NOS fails to start loading ServeRAID Manager F2 diagnostics PDSG RETAIN tips 5. There is AC and DC power, the system completes POST but the NOS fails to complete loading NOS boot messages ‘Blue screen’ ‘Safe’ mode NOS vendor messages 6. There is AC and DC power, the system completes POST and the NOS completes loading but stops during operation DSA NOS event logs DSA State 6 - NOS Loads But Stops During Normal Operations
  14. 14. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 14 Gathering Information - Tip If multiple sources are available, look for confirmations > Two sources pointing at the same probable cause increases confidence in the information > Two sources pointing at different probable causes reduces confidence in the information  Search for a third source to clarify the information being presented
  15. 15. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 15 Analyzing Information - Tip Formal reference points are proven > RETAIN tips are based on factual evidence from previous cases histories > The PDSG is based on the collective knowledge of the system designers and senior support teams Guessing is NOT an option > If the information is unclear, seek help Experience is very valuable > Consult with team members if you are unsure of what the information is telling you > Offer guidance to less experienced co-workers
  16. 16. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 16 > IBM System x Troubleshooting Questions > Six System States > Data Gathering Diagnostic Tools  * Light Path Diagnostic *  BMC, RSA and AMM  Dynamic System Analysis (DSA) Topic 11 - Course Agenda
  17. 17. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 17 Light Path Diagnostics > Allows quick diagnosis of any type of server error  Introduced in 1998, now included in most System x, BladeCenter, and Blade Servers > Level 1 – Drop-down panel containing system status LEDs  LEDs that correspond to major server components  Includes Remind and Reset buttons > Level 2 – LED identifying suspect component  LEDs placed throughout server next to individual server components  Even without power to server, can be used for up to 12 hours Pop out Operator Information Panel Blade server Front Panel LEDs
  18. 18. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 18 > IBM System x Troubleshooting Questions > Six System States > Data Gathering Diagnostic Tools  Light Path Diagnostic  * BMC, RSA and AMM *  Dynamic System Analysis (DSA) Topic 11 - Course Agenda
  19. 19. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 19 IBM Systems Management Hardware Portfolio Mini-BMC BMC Remote Supervisor Adapter Advanced Management Module Mini Baseboard Management Controller • IPMI 1.5 compliant • Monitor voltages, temps, battery • Drive system LED’s except LightPath • Power control, system reset, and reboot • Used in value servers Baseboard Management Controller • Same features as mini-BMC plus the following: • IPMI 1.5 or 2.0 compliant, depending on system • Serial over LAN (SOL) • Drives LightPath • On all but value servers Remote Supervisor Adapter • Web interface and full SSL and other security module integrations • LDAP integration for authentication • Remote KVM support • Remote disk support • DNS, DHCP, SNMP, SLP • Standard in select servers and optional for most other servers in portfolio BladeCenter Adv Mgt Module • Web interface and full SSL and other security module integrations • LDAP integration for authentication • Remote KVM support • Remote disk support • DNS, DHCP, SNMP , SLP • USB Virtualization • With concurrent capable blade • Concurrent KVM capable • Concurrent Remote Drive capable • Concurrent Media Tray capable
  20. 20. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 20 > IBM System x Troubleshooting Questions > Six System States > Data Gathering Diagnostic Tools  Light Path Diagnostic  BMC, RSA and AMM  * Dynamic System Analysis (DSA) * Topic 11 - Course Agenda
  21. 21. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 21 Product download page: http://www.ibm.com/systems/management/dsa.html Dynamic System Analysis DSA collects and analyzes information about various aspects of a system to aid in troubleshooting Creates a merged log with all the retrieved information > Compressed XML file for IBM Support personnel > Optionally, HTML pages can be created for all users Portable Edition > Runs without altering target system > Removes any created temporary files Installable Edition > Permanent > Integrates with UpdateXpress input to rapidly identify down-level firmware and drivers Analysed components: > System configuration > Installed applications and hot fixes > Device drivers and system services > Network interfaces and settings > Performance data and details for running processes > Hardware inventory, including PCI information > Vital product data, firmware, and basic input/output system (BIOS) information > SCSI device sense data > EXA chipset uncorrectable error register information > ServeRAID configuration > Event logs for the operating system, applications, security, ServeRAID controllers, and service processors
  22. 22. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 22 Dynamic System Analysis - Portable Edition
  23. 23. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 23 Dynamic System Analysis - Installable Edition
  24. 24. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 24 > Provide problem isolation, configuration analysis, error log collection > Primary method of testing the major components > Viewed locally or uploaded to an internal FTP server > Standard for System x and BladeCenter servers New Preboot Dynamic System Analysis
  25. 25. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 25 > Press F2 key during POST > By default, it takes you to the IBM Memory Test  Select Quit to exit to DSA > Can take up to 10 minutes to load > Power on all attached devices before powering on the server Preboot DSA memory tests Preboot DSA - Access
  26. 26. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 26 > Preboot DSA offers several options in a command line menu system > IBM DSA Interactive  Several command line instructions are available Preboot DSA - Command Line
  27. 27. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 27 Selecting ‘Diagnostics’ from the main menu will load the diagnostic tests page Preboot DSA - Graphical Diagnostics
  28. 28. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 28 Preboot DSA - Graphical Interface Select System Information GUI to enter the Graphical User Menu
  29. 29. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 29 Problem Determination - Information Gathering > Machine type and model > Microprocessor or hard disk upgrades > Failure symptom  Do diagnostics fail?  What, when, where, single, or multiple systems?  Is the failure repeatable?  Has this configuration ever worked?  If it has been working, what changes were made prior to it failing?  Is this the original reported failure? > Diagnostics version — type and version level > Hardware configuration  Print (print screen) configuration currently in use  BIOS level > Operating system software — type and version level
  30. 30. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 30 > When solving problems – especially ones that involve a component replacement, ensure the following: > Apply code updates to ensure that all code across all boards is matched for levels and will provide a working system > Run the embedded diagnostics program to test the new component > Run a “quick test” on the entire system > Clear the BMC event log in readiness for any subsequent events > The embedded diagnostics programs are the primary method of testing the major components of the server following parts replacement > Event logs are limited in capacity  Once a problem has been resolved, clear the logs so that useful information can be captured, should another fault occur When Solving Problems
  31. 31. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 31 Advanced Management Module (AMM) Baseboard Management Controller (BMC) Common Information Model (CIM) Dynamic System Analysis (DSA) Intelligent Platform Management Interface (IPMI) Light Path Diagnostic Multiple processing (MP) Problem Determination and Service Guide (PDSG) Remote Supervisor Adapter (RSA) II Glossary of terms
  32. 32. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 32 Course Summary Having completed this topic, you should be able to: > Identify basic troubleshooting questions to consider > Identify the six possible states of a system > Identify diagnostic tools that are available to gather and analyze information for each given system state
  33. 33. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 33 Additional Resources IBM STG SMART Zone for more education on Webinar, Web Lectures, etc..: > Internal: http://lt.be.ibm.com/smartzone/modulartechnical > BP: http://www.ibm.com/services/weblectures/dlv/partnerworld IBM System x > http://www-03.ibm.com/systems/x/ IBM BladeCenter Chassis > http://www-03.ibm.com/systems/bladecenter/ IBM BladeCenter Blade Servers > http://www-03.ibm.com/systems/bladecenter/hardware/servers/index.html IBM BladeCenter Redbooks > http://www.redbooks.ibm.com/ IBM ServerProven > http://www-03.ibm.com/servers/eserver/serverproven/compat/us/ IBM System x Support > http://www-304.ibm.com/systems/support/supportsite.wss/brandmain?brandind=5000008
  34. 34. IBM Systems & Technology Group Education & Sales Enablement © 2008 IBM Corporation 34 End of Presentation

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