Marketers have dramatically expanded their use of social media marketing from an average of one platform per company in 2006 to eight in 2009. Businesses are increasingly becoming comfortable with the idea of having multiple engagement points with different categories of customers in appropriate social media venues.
The growth of engagement marketing has actually increased the value of e-mail, particularly with consumer-facing companies. E-mail has become the force that binds together distributed and often disaggregated social activities and the integration point for customer information. Social media platforms also present an opportunity to drive e-mail subscriptions through multi-platform promotion.
This presentation briefly describes the significant changes that multi-platform social media is driving in the marketing landscape and outlines some emerging best practices for combining new platforms with existing e-mail promotion.
Engagement Loop</li></li></ul><li>Let’s Define Our Terms<br />Social Media is a set of online tools that your constituents use to communicate with groups of friends or people with similar interests. They include:<br /><ul><li>Blogs
Social bookmarking</li></li></ul><li>Social Synergy<br />
Generational Differences<br />How US Female Internet Users Share Information About Products They Like<br />Source: EMarketer<br />
Because It Works<br />75% of daily social media users say e-mail is the best way to communicate them, compared to 65% of all e-mail users<br />49% of Twitter users say they made an online purchase because of e-mail, compared to 33% of all e-mail users<br />--Nielsen Co<br />“Newsletters will be a big part of our strategy for 2010”<br />--Scott Monty, Ford Motor Co.<br />Center for Media Research<br />
Social Marketing Goes Multi-Platform<br />Platform Adoption by Year<br />Paul Gillin Communications Research<br />55 respondents<br />
Positive ROI Perception<br />What has been the business impact of your company's use of multiple social media platforms? <br />Paul Gillin Communications Research<br />
Integration Is a Top Priority<br />37% of marketers already use e-mail to promote social networks and another 31% are planning to (Econsultancy and Adestra).<br />55% of retailers who use Twitter link to their Twitter account in their e-mail campaigns (Email Data Source and Goodmail).<br />Business executives say integrating the two channels is the fourth-most-important e-mail marketing initiative for 2010, (StrongMail) <br />Source: EMarketer<br />
What is Social CRM?<br />“Traditional CRM grew out of this need to store, track, and report on critical information about customers and prospects.<br />Social CRM is growing out of a completely different need -- the need to attract the attention of those using the Internet to find answers to business challenges they are trying to overcome.“<br />--Brent Leary in Inc. magazine<br />
Go Where the People Are<br />32 million members<br />44 million members<br />400 million members<br />1 billion daily views<br />1 million daily visitors<br />6 million daily visitors<br />1.5 million daily visitors<br />10 million members<br />50 million members<br />
Humanize Interactions<br />Trust Equation: People Relate Differently to Humans Than They Do To Brands<br />(So Let Your People Go)<br />
Use Social Media To…<br /><ul><li>Test Messages
Gather Feedback</li></li></ul><li>Customer & Competitive Intelligence<br />TweetMeme<br />TwitScoop<br />Google Trends<br />Social Tools Can Help You Choose Topics for Your Communications<br />Most E-mailed<br />
Generate Content<br />“Rubbermaid saw a 5% incremental increase in conversion for review readers, compared to those who do not read reviews. In addition, review readers are 62% more likely to continue to engage.”<br />--BazaarVoice Case Study<br />
Contest entries</li></li></ul><li>Thank you!<br />Paul Gillin<br />508-656-0734<br />firstname.lastname@example.org<br />www.gillin.com<br />Twitter: pgillin<br />Subscribe to my free weekly newsletter at gillin.com<br />Available on Amazon or at NewInfluencers.com <br />Available on Amazon or at SSMMbook.com<br />Coming January, 2011: Social Marketing to the Business Customer<br />By Paul Gillin & Eric Schwartzman<br />