Conducting Successful Certification Review Programs


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10 Easy Steps for Developing and Conducting a Successful CPP, PSP or PCI Certification Review Program. Created by Philip Farina

Conducting Successful Certification Review Programs

  1. 1. ASIS International Developing and Conducting a Successful CPP, PSP or PCI Review Program by Philip Farina, CPP, CLSD Subject Matter Expert – Hospitality, Entertainment and Tourism Security Council ARVP of Palm Beaches, Fort Lauderdale, Miami and SW Florida Chapters
  2. 2. IT’S EASY <ul><li>T his presentation will give YOU, the Chapters </li></ul><ul><li>and Regions, the tools and information </li></ul><ul><li>necessary for developing and conducting a </li></ul><ul><li>successful Certified Protection Professional </li></ul><ul><li>(CPP), Physical Security Professional (PSP) or </li></ul><ul><li>Professional Certified Investigator (PCI) </li></ul><ul><li>Review or Study Program in your area . </li></ul>
  3. 3. Why Certification? Pt. 1 <ul><li>T he simple answer is that to remain as competitive as possible </li></ul><ul><li>today, you must be certified. The bar has been raised in the </li></ul><ul><li>security profession and employers, contractors, governments, and </li></ul><ul><li>even clients are now taking additional steps to ensure that they </li></ul><ul><li>are hiring or working with the most skilled and knowledgeable </li></ul><ul><li>individuals in the business. </li></ul><ul><li>H ave you conducted any job searches, lately? It’s easy to see </li></ul><ul><li>how many professional and management-level positions with </li></ul><ul><li>security/loss prevention and risk responsibilities are now requiring </li></ul><ul><li>Potential employees to either already maintain or be eligible for </li></ul><ul><li>CPP, PSP or PCI certification within 6 months of being hired. </li></ul>
  4. 4. Why Certification? Pt. 2 <ul><li>I f the career plans of your chapter members include future security </li></ul><ul><li>management positions, the only way to stay on top of the game will be </li></ul><ul><li>to acquire a credible certification. Training within areas specific to your </li></ul><ul><li>career is one of the best things you can do for yourself if you are </li></ul><ul><li>planning to remain in that field for the rest of your life. </li></ul><ul><li>C ontinuing education and certification can not only give your chapter </li></ul><ul><li>members a stronger competitive edge in the workplace but it also </li></ul><ul><li>enables them to retain a more secure position realizing a better salary </li></ul><ul><li>and benefits. Of course, the more training and education that they can </li></ul><ul><li>obtain within their field, the more likely they are to becoming recognized </li></ul><ul><li>as an authority. This fact can be very attractive to those who look for </li></ul><ul><li>notoriety from their employers or those who wish to work for themselves </li></ul><ul><li>in the future. </li></ul><ul><li>T here is no better time than the present to assist your chapter members </li></ul><ul><li>in obtaining their first professional security certification or obtain a </li></ul><ul><li>second one. </li></ul>
  5. 5. WHERE TO BEGIN? 10 Simple Steps <ul><li>Selection of Certification Program </li></ul><ul><li>Logistics </li></ul><ul><li>Costs and Sponsorship </li></ul><ul><li>Review and Study Materials </li></ul><ul><li>Set the Date </li></ul><ul><li>Marketing </li></ul><ul><li>Obtaining Students </li></ul><ul><li>Instructors </li></ul><ul><li>The Presentation </li></ul><ul><li>Feedback </li></ul>
  6. 6. Step 1 Selection of a Certification Program <ul><li>F irst, you will need to think about what type </li></ul><ul><li>of certification program to conduct. Many </li></ul><ul><li>chapters elect to hold one review or study </li></ul><ul><li>program per year. Yet some chapters hold </li></ul><ul><li>multiple events annually. So what will it be? </li></ul><ul><li>CPP, PSP or PCI? </li></ul>
  7. 7. Certified Protection Professional <ul><li>F or years the world has recognized a need for competent professionals </li></ul><ul><li>who can effectively manage complex security issues that threaten </li></ul><ul><li>people and the assets of corporations, governments, and public and </li></ul><ul><li>private institutions. As the emphasis on protecting people, property, </li></ul><ul><li>And information increases, it has strengthened the demand for </li></ul><ul><li>professional managers. To meet these needs, the ASIS International </li></ul><ul><li>administers the Certified Protection Professional program. </li></ul><ul><li>N early 10,000 professionals have earned the designation of CPP®. This </li></ul><ul><li>group of professionals has demonstrated its competency in the areas of </li></ul><ul><li>security solutions and best-business practices through an intensive </li></ul><ul><li>qualification and testing program. As a result, these men and women </li></ul><ul><li>have been awarded the coveted designation of CPP®, and are </li></ul><ul><li>recognized as proven leaders in their profession. </li></ul><ul><li>T hat being said, the CPP Certification may be the easiest choice for </li></ul><ul><li>your chapter review/study program. </li></ul>
  8. 8. Physical Security Professional <ul><li>T oday's employers want highly-trained professionals who have solid, </li></ul><ul><li>hands-on experience with both current and emerging security </li></ul><ul><li>technologies and solutions. This means that there are multiple areas in </li></ul><ul><li>which physical security specialists must be knowledgeable. </li></ul><ul><li>T he physical security certification will separate those who have this </li></ul><ul><li>technical background from those who do not, giving them that </li></ul><ul><li>professional edge. The physical security examination is targeted to </li></ul><ul><li>security professionals whose primary responsibility is to conduct threat </li></ul><ul><li>surveys; design integrated security systems that include equipment, </li></ul><ul><li>procedures, and people; or install, operate, and maintain those </li></ul><ul><li>systems. </li></ul><ul><li>T he PSP certification is quickly coming up the ranks and the number of </li></ul><ul><li>chapter members wishing to gain this valuable designation is steadily </li></ul><ul><li>increasing. </li></ul>
  9. 9. Professional Certified Investigator <ul><li>E mployers, whether in private business or in public law enforcement, </li></ul><ul><li>demand finely-honed investigative skills and more thorough case </li></ul><ul><li>management. </li></ul><ul><li>T he new investigations certification will help employers identify those </li></ul><ul><li>professionals who have the specific, in-depth competency and </li></ul><ul><li>knowledge required not only to get the job done - but to get it done </li></ul><ul><li>right. </li></ul><ul><li>M any corporate, government and law enforcement investigators are </li></ul><ul><li>now being required to obtain this certification. </li></ul>
  10. 10. What type of review or study program will be most beneficial to your chapter? <ul><li>Discuss the various options with chapter leadership </li></ul><ul><li>Poll the chapter members through email, survey tools, such as or at monthly meetings </li></ul><ul><li>Speak to other chapters who have had success with their programs or may be interested in participating with yours </li></ul>
  11. 11. Step 2 Logistics Pt. 1 <ul><li>N ow that you have selected a certification review or study </li></ul><ul><li>program to conduct, it’s time to start thinking about the logistics </li></ul><ul><li>side. </li></ul><ul><li>W hat should the duration of the program be? How will it be </li></ul><ul><li>structured? Programs can be set over a full weekend, every </li></ul><ul><li>Saturday or evening hours during the work week. You can get </li></ul><ul><li>creative here. The latter, evening hours during the work week, </li></ul><ul><li>has shown the most promise. </li></ul><ul><li>M any chapters elect to conduct their programs prior to the </li></ul><ul><li>Annual ASIS International Convention. This enables candidates </li></ul><ul><li>the opportunity to take the examination at the event while the </li></ul><ul><li>study information is still fresh. </li></ul>
  12. 12. Step 2 Logistics Pt. 2 <ul><li>W here should the program be held? First, look within your </li></ul><ul><li>own chapter. Your leadership team and the chapter members </li></ul><ul><li>may already have a suitable space available within their </li></ul><ul><li>organizations. Take into consideration the maximum number </li></ul><ul><li>of students that you expect to attend in order to plan the best </li></ul><ul><li>training space. </li></ul><ul><li>Y ou can also look to universities, community centers, </li></ul><ul><li>chambers of commerce and corporate facilities who may </li></ul><ul><li>provide the space for little or no-cost. Also consider the </li></ul><ul><li>matter of convenience. A site that is convenient to the </li></ul><ul><li>students will prove to have a larger turn out. </li></ul>
  13. 13. Step 2 Logistics Pt. 3 <ul><li>W ho, what type and how many instructors will you require? </li></ul><ul><li>This will depend upon the structure of your program. For small </li></ul><ul><li>classes (2-3 students), you can be efficient with just one to </li></ul><ul><li>two instructors. Additional instructors can prove to be of more </li></ul><ul><li>value and diversity, both for small and large groups. </li></ul><ul><li>W hat type of presentation and review materials will you use? </li></ul><ul><li>Again, consider the maximum number of students that you </li></ul><ul><li>expect to attend. Powerpoint presentations coupled with video </li></ul><ul><li>can get the learning points across in a much better fashion </li></ul><ul><li>than simply just a lecture format. </li></ul>
  14. 14. Step 2 Logistics Pt. 3 <ul><li>W hat will be the costs to conduct your review or study </li></ul><ul><li>program? These can range from the very small scale to over </li></ul><ul><li>$1,000.00 depending upon your program. </li></ul><ul><li>C an you charge a tuition fee to offset your expenses? Yes. </li></ul>
  15. 15. Step 3 Costs and Sponsorship Pt. 1 <ul><li>W hen thinking about your costs in developing and conducting a </li></ul><ul><li>successful certification review/study program, consider not only </li></ul><ul><li>The actual expenses but also the time element. </li></ul><ul><li>F actor in the costs for the training space, if any, student </li></ul><ul><li>materials, pens, notepads, A/V equipment, etc. What about </li></ul><ul><li>refreshments, coffee, water, soda, snacks? These items can help </li></ul><ul><li>to make your program that much more successful. A small </li></ul><ul><li>amount of research can go a long way to keeping your overall </li></ul><ul><li>expenses, very low. </li></ul>
  16. 16. Step 3 Costs and Sponsorship Pt. 2 <ul><li>C onsidering that tuition at an ASIS International review or prep </li></ul><ul><li>program can be cost-prohibitive to some chapter members plus </li></ul><ul><li>the added expenses associated with traveling to those events; </li></ul><ul><li>it’s not unreasonable to charge a tuition fee. These fees can </li></ul><ul><li>also be another source of revenue for the chapter. </li></ul><ul><li>W hat can you charge? It’s important to provide value to the </li></ul><ul><li>students. How you package your program can go a long way </li></ul><ul><li>towards it’s success. For example, charging a tuition fee of </li></ul><ul><li>$100.00 per student for a program that is one evening per </li></ul><ul><li>week, five weeks in duration, includes student manuals/learning </li></ul><ul><li>materials and refreshments is not over the top. You may wish </li></ul><ul><li>to charge more or less. </li></ul>
  17. 17. Step 3 Costs and Sponsorship Pt. 2 <ul><li>S ponsorship can be an added benefit to your program. </li></ul><ul><li>Individuals and organizations both within and outside your </li></ul><ul><li>chapter membership can donate the training space, A/V </li></ul><ul><li>equipment, food and refreshments or funds toward your </li></ul><ul><li>expenses. </li></ul><ul><li>J ust make sure to give these entities the proper recognition </li></ul><ul><li>during the program, in your chapter newsletters, press </li></ul><ul><li>releases and other mediums. A formal “Certificate of </li></ul><ul><li>Appreciation” is also a nice touch. </li></ul><ul><li>T here are some chapters who absorb the costs into their </li></ul><ul><li>accounts and therefore offer the programs free-of-charge. </li></ul>
  18. 18. Step 4 Review and Study Materials Pt. 1 <ul><li>T he materials that are covered in the presentation as well as the </li></ul><ul><li>study guides are crucial to the learning process for the students. </li></ul><ul><li>Powerpoint Presentations and materials for Review programs are </li></ul><ul><li>available for download on some chapter websites. </li></ul><ul><li>O f course, you may ask other chapters who are conducting the </li></ul><ul><li>same program, if you can use their materials. Your Region </li></ul><ul><li>Leadership Team will also be able to point you to sources for this </li></ul><ul><li>information. Lastly, you might need to create the presentation </li></ul><ul><li>yourself. </li></ul>
  19. 19. Step 4 Review and Study Materials Pt. 1 <ul><li>S tudent materials can be copies of the actual Powerpoint </li></ul><ul><li>presentation. Consider purchasing flash drives for each </li></ul><ul><li>student and providing a tablet for note taking. </li></ul><ul><li>U tilizing flash drives can keep your costs lower. Build this into </li></ul><ul><li>your overall expenses. This allows you to have the </li></ul><ul><li>presentation, videos, practice tests and supporting documents </li></ul><ul><li>all in one convenient place for the students and it provides </li></ul><ul><li>additional “VALUE” to your program. </li></ul>
  20. 20. Step 4 Review and Study Materials Pt. 2 <ul><li>T he CPP, PSP and PCI Study Guides offered by ASIS International </li></ul><ul><li>can range in price from $104.00 for members and $204.00 for </li></ul><ul><li>non-members. However, your chapter can purchase these guides </li></ul><ul><li>for your program at a cost of only $30.00 each. For Details, </li></ul><ul><li>Contact: </li></ul><ul><li>Matthew W. Mantione </li></ul><ul><li>Manager, Region & Chapter Relations </li></ul><ul><li>ASIS International </li></ul><ul><li>1625 Prince Street </li></ul><ul><li>Alexandria, VA 22314-2818 USA </li></ul><ul><li>+1.703.518.1443 | +1.703.519.6298 (f) </li></ul><ul><li>+1.703.519.6200 main </li></ul><ul><li> </li></ul><ul><li>Email: [email_address] </li></ul>
  21. 21. Step 5 Set the Date <ul><li>W hen considering a date and schedule in which to conduct </li></ul><ul><li>your review/study program, if possible, avoid any major </li></ul><ul><li>holidays. Many families take vacation in June when their </li></ul><ul><li>children are off for the summer so keep this in mind. Likewise, </li></ul><ul><li>try to avoid the ASIS International Annual Seminar & Exhibits </li></ul><ul><li>and other large events that your chapter may be involved in. </li></ul><ul><li>W hile there are many dates throughout the year that your </li></ul><ul><li>program may be scheduled, July and August work well as </li></ul><ul><li>they are close enough to the ASIS International Annual </li></ul><ul><li>Seminar that graduates from your program can take their </li></ul><ul><li>examination at the event while the information is still fresh. </li></ul>
  22. 22. Step 6 Marketing <ul><li>M arketing your review or study program can be accomplished </li></ul><ul><li>in a number of ways. The better job you do in marketing and </li></ul><ul><li>showing value in the program, the greater your turnout. </li></ul><ul><li>At monthly chapter meetings </li></ul><ul><li>Through your chapter email roster </li></ul><ul><li>Contained within your monthly newsletter </li></ul><ul><li>On your chapter website and region website </li></ul><ul><li>At conferences and training events </li></ul><ul><li>Press Releases, local newspapers and social media </li></ul>
  23. 23. Step 6 Marketing <ul><li>D on’t forget to open your doors to other chapters and their </li></ul><ul><li>members for participation. Some students may be willing to </li></ul><ul><li>travel great distances for the opportunity to attend. Lastly, </li></ul><ul><li>don’t forget to invite other security professionals who are not </li></ul><ul><li>in the chapter. You can charge a higher tuition fee for these </li></ul><ul><li>students. It is beneficial to show these individuals the </li></ul><ul><li>benefits of membership in ASIS International. </li></ul>
  24. 24. Step 7 Obtaining Students <ul><li>E nsure that you have a strong enrollment process, ready to </li></ul><ul><li>go. Start marketing your review or study program as early as </li></ul><ul><li>possible and set a cut-off date for registration. If you plan to </li></ul><ul><li>charge a tuition fee for participation in the program, you may </li></ul><ul><li>want to set two separate prices. One for chapter members in </li></ul><ul><li>good standing and one price for non-ASIS International </li></ul><ul><li>members. </li></ul><ul><li>S ome chapters require that other fees be paid up-to-date such </li></ul><ul><li>as chapter membership fees, missed luncheons, etc. Use your </li></ul><ul><li>best judgment with what works for your chapter. </li></ul>
  25. 25. Step 7 Obtaining Students <ul><li>O nce someone expresses interest or enrolls in the program, </li></ul><ul><li>COMMUNICATION IS KEY . Frequently keep in touch and </li></ul><ul><li>follow-up with these individuals to ensure that they have the </li></ul><ul><li>best information available. Don’t be surprised if students </li></ul><ul><li>enroll that are already CPP, PSP or PCI certified. They may </li></ul><ul><li>want to brush up on their skills or need the credits for re- </li></ul><ul><li>certification. </li></ul><ul><li>E nrollment or registration forms are easy to create and should </li></ul><ul><li>be required for ALL attendees. Start collecting tuitions as soon </li></ul><ul><li>as a student enrolls. This will aid in the student’s commitment </li></ul><ul><li>to attending and completing the program. </li></ul>
  26. 26. Step 8 Instructors <ul><li>Y our selection of instructors is a critical piece in the success of </li></ul><ul><li>the review or study program. Ask for volunteers from your </li></ul><ul><li>chapter membership to act as instructors for your program. A </li></ul><ul><li>few tips on how to choose the right instructors for your venue: </li></ul><ul><li>Instructors should already be CPP, PSP, or PCI certified. You can use a CPP instructor in a PSP program and vice versa. </li></ul><ul><li>Instructors should be enthusiastic about adult education. </li></ul><ul><li>Previous teaching or training experience is helpful however don’t negate those potential instructors that have little experience in this area. They may surprise you. </li></ul>
  27. 27. Step 8 Instructors <ul><li>It’s always a good idea that the instructor be qualified in the areas they are covering. It allows their professional experience to be brought into the class which adds to the quality. </li></ul><ul><li>Ensure that all instructors are agreeable to the schedule and materials. </li></ul>
  28. 28. Step 9 The Presentation <ul><li>T he presentation, itself, can be the easiest part of this process. A </li></ul><ul><li>successful review or study program can be modeled and utilized </li></ul><ul><li>year after year. Create a checklist to assist you. </li></ul><ul><li>Ensure that all instructors are on time. </li></ul><ul><li>All student materials are ready and available. </li></ul><ul><li>The training space is clean and organized. </li></ul><ul><li>All A/V equipment is working properly. </li></ul><ul><li>Sign-in sheets are provided at the beginning of each class. </li></ul><ul><li>Give time for breaks as appropriate and needed. </li></ul><ul><li>Create an atmosphere of open dialogue and communication. </li></ul>
  29. 29. Step 9 The Presentation <ul><li>Allow for networking and problem-solving scenarios. </li></ul><ul><li>Graduates should all be provided with a “Certificate of Completion”. </li></ul><ul><li>Instructors should be provided with a “Certificate of Appreciation”. </li></ul><ul><li>Instructors should also be provided a formal letter from the Chapter Chairman annotating the instructor’s participation and time spent on this program, for re-certification purposes. </li></ul><ul><li>Take a photo of the class and insert it into the chapter website, newsletter and other promotional mediums. </li></ul>
  30. 30. Step 10 Feedback <ul><li>O btaining proper feedback is very important in the training </li></ul><ul><li>process. It allows us, as administrators, the opportunity to </li></ul><ul><li>learn a great deal. This can be very beneficial for the success </li></ul><ul><li>of future review or study programs within the chapter. It also </li></ul><ul><li>empowers the students to share their opinion and take </li></ul><ul><li>ownership in the process. Prepare a feedback or evaluation </li></ul><ul><li>form and provide it to the students at the completion of the </li></ul><ul><li>program. Here are some tips: </li></ul><ul><li>What did you like best/least about this program? </li></ul><ul><li>What was the most/least important learning area? </li></ul><ul><li>Like/Dislike materials, training space, refreshments? </li></ul><ul><li>Comments about instructors </li></ul><ul><li>How can we improve this program? </li></ul>
  31. 31. Conclusion <ul><li>T hat’s ten easy steps you can take to develop and conduct a </li></ul><ul><li>successful CPP, PSP or PCI review or study program. Remember </li></ul><ul><li>that it’s always a good idea to follow-up with your graduates to </li></ul><ul><li>see how they did on their examination. This information can then </li></ul><ul><li>be shared and celebrated with the chapter and region. </li></ul><ul><li>I f they have not taken the examination, how you can assist them </li></ul><ul><li>in reaching their certification goals. </li></ul><ul><li>S till need assistance? Reach Out to your Region or Corporate </li></ul><ul><li>leadership or other chapters for answers. </li></ul>