981 Chap13 Biz Human Resources (Final)

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981 Chap13 Biz Human Resources (Final)

  1. 1. Lecture 13 Human Resource Management: Acquiring and Building Employees’ Skills and Capabilities
  2. 2. GE’s HRM system
  3. 3. <ul><li>Describe five components of a human resource system and its interaction for a competitive advantage. </li></ul><ul><li>Appreciate issues in the recruiting process for qualified people and the selection process. </li></ul>
  4. 4. <ul><li>Explain training and development activities help to build abilities, skills and knowledge of company employees. </li></ul><ul><li>Understand the process of appraising employee’s performance is a major factor influencing the way they wish to contribute to achieving a company’s goals and objectives. </li></ul>
  5. 5. <ul><li>Explain why linking pay to performance in a fair and equitable manner is an important source of employee motivation and commitment to a company. </li></ul><ul><li>Appreciate the importance of good labor relations and the importance of collective bargaining in aligning the goals of employees and companies. </li></ul>
  6. 6. Five Components for HRM System
  7. 7. Labor Relations -Performance Appraisal
  8. 8. Four Steps for HR Selection Process
  9. 11. Types of Standardized Tests
  10. 12. Training Needs Analysis
  11. 14. Methods For Training and Development
  12. 15. Who Appraises Performance?
  13. 18. <ul><li>A New perspective in HRM </li></ul><ul><li>Not yet adopted by the vast majority of management </li></ul><ul><li>The individual is the most important resource in the organization </li></ul><ul><li>As any other resource, they are an asset, not only limited in supply but also increase in value over time </li></ul>
  14. 19. <ul><li>A New Perspective in HRM </li></ul><ul><li>In addition people make the “just noticeable difference ” between any two similar companies </li></ul><ul><li>Wal-Mart’s management used superior customer service as their competitive advantage and were able to overtake K-Mart ! </li></ul>

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