Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Yamina Guidoum Urbact Final


Published on

Presentation by Yamina Guidoum of QEC ERAN at the URBACT migration CityLab event on 26 May 2009 about the use of multilingual web portals for cities and towns to help migrants to access services

Published in: Business, Economy & Finance
  • Be the first to comment

  • Be the first to like this

Yamina Guidoum Urbact Final

  1. 1. <ul><li>(1) ONLINE INTEGRATION SERVICES FOR THIRD COUNTRY NATIONALS </li></ul><ul><li>A project co-funded by the Integration Fund INTI of DG JLS </li></ul><ul><li>Implemented in: </li></ul>
  2. 2. (2) What are the online integration services? <ul><li>Portals for new comers and long-term residents </li></ul><ul><li>Support & provide information mainly in the areas of: </li></ul><ul><ul><ul><li>Education (children and adults) </li></ul></ul></ul><ul><ul><ul><li>Health (how to access & mental health/psychological support) </li></ul></ul></ul><ul><ul><ul><li>Housing (how to access & where to find support) </li></ul></ul></ul><ul><ul><ul><li>Economic participation (labour market integration & entrepreneurship) </li></ul></ul></ul><ul><ul><ul><li>Social & political participation in the host city (creating migrants’ associations & volunteering & participating in elections ) </li></ul></ul></ul>
  3. 3. (3) Why an online service? <ul><li>For new comers: Access to information is crucial and vital </li></ul><ul><li>Information often fragmented / not even available on websites/ websites not user-friendly </li></ul><ul><li>Super-diversity of migrants with many different mother tongues: Multilingual services not available </li></ul><ul><li>New comers Reluctant to go to public offices to ask for information </li></ul><ul><li>Bureaucracy : people sent from one office to the other to collect pieces of information </li></ul><ul><li>Information obtained through networks of same community? What if you know nobody? </li></ul>
  4. 4. (4) How were they constructed? <ul><li>Research and benchmarking : websites, guides for new comers EU, Canada, US. </li></ul><ul><li>Definition of the target users </li></ul><ul><li>Definition of most needed information for new comers </li></ul><ul><li>Definition of criteria for structuring the information in the portals </li></ul><ul><li>Customisation to city’s needs </li></ul>
  5. 5. (5) What is their added value? <ul><li>C an be used by both Immigrants & administrations / NGOs who might not have multilingual services themselves: possibility of switching from one language to another without loosing the page </li></ul><ul><li>Service providers can look for information in the host country language and then switch on to the customer’s language , making communication between service provider and immigrant customers easier </li></ul><ul><li>Reduces bureaucracy where new comers get lost between services </li></ul><ul><li>T he content is organized NOT according to the needs of service providers (eg. what a certain organisation does) BUT According to the needs of the immigrants themselves </li></ul><ul><li>Gender dimension : resources for women, child care , violence, shelters, etc. </li></ul>
  6. 6. (6) Costs, Future and Sustainability of the portals <ul><li>Costs </li></ul><ul><li>13.000 €/city = Webmaster + Content creation + Translation 5 languages+ Dissemination </li></ul><ul><li>Future & Sustainability </li></ul><ul><li>hosted by </li></ul><ul><ul><li>Municipality: as a mainstream service </li></ul></ul><ul><ul><li>Or NGO </li></ul></ul><ul><li>in charge of updating the information on a regular basis. </li></ul><ul><li>Evaluation </li></ul><ul><ul><li>Counter </li></ul></ul><ul><ul><li>Mailbox for comments </li></ul></ul><ul><ul><li>Questionnaire </li></ul></ul>
  7. 7. (7) Demonstration
  8. 10. (8) Where to find the portals? <ul><li> </li></ul><ul><li>Thank you </li></ul><ul><li>Yamina guidoum </li></ul><ul><li>Project Coordinator </li></ul><ul><li>[email_address] </li></ul>