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Quality Management Koenen And Kunz


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powerpoint used at copie meeting presented by Norbert Kunz and stephanie Koenen in 5 and 6 March 2009 in Cologne outlines quality management community of practice

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Quality Management Koenen And Kunz

  1. 1. Community of Practice for Inclusive Entrepreneurship II Baseline Study on Quality Management – first findings COPIE 2 Partner Meeting, March 5-6, 2009, Cologne
  2. 2. Content <ul><li>Background Copie II and planned Work Group Quality management </li></ul><ul><li>Baseline starting point: previous EU projects on QM in business start-up support </li></ul><ul><li>Baseline starting point: existing QM / accreditation schemes in Member States </li></ul><ul><li>Proposal for Work Plan </li></ul>
  3. 3. COPIE 2: Basic facts <ul><li>EU Partnership Network with 10 public authorities from seven different EU countries </li></ul><ul><li>Goal: improvement of regional start up support conditions by identifying and transferring good practices from across Europe; providing recommendations for action for participating regions </li></ul><ul><li>Work groups in 4 thematic fields: </li></ul><ul><ul><li>Promoting entrepreneurial spirit </li></ul></ul><ul><ul><li>Quality management </li></ul></ul><ul><ul><li>Coaching and Mentoring </li></ul></ul><ul><ul><li>Finance </li></ul></ul>
  4. 4. COPIE 2: WG Quality management <ul><li>Goals </li></ul><ul><li>Provision of high-quality start-up support services for all – when starting the business, in terms of access to finance and to stabilise and/or grow the businesses </li></ul><ul><li>This includes in particular the accreditation of business advisors and the provision of tailor-made options for further training and qualification in start-up support advice. </li></ul><ul><li>Transfer of good practice to participating regions </li></ul>
  5. 5. COPIE 2: WG Quality management <ul><li>Tasks: </li></ul><ul><li>Analysis of existing training and certification/accreditation schemes for start-up advisors and organizations; identification of good practice approaches </li></ul><ul><li>Needs assessment: Analysis of demand for advise and support </li></ul><ul><li>Design of training profiles for start-up advisors </li></ul><ul><li>Development and introduction of modular training courses for start-up advisors / development of training materials </li></ul><ul><li>Design and dissemination of practical guides on implementation of quality management procedures (Sample target agreements, contracts, documentation and evaluation systems) </li></ul>
  6. 6. WG QM: Baseline starting points – previous EU Projects <ul><li>LEONARDO: ECON-IT 2007 - 2008 (1/2) </li></ul><ul><li>Partner : GB, EBN (Belgium), </li></ul><ul><li>Spain, Hungary, Ireland, Poland </li></ul><ul><li>Goal : Determination of training needs of business advisors, mainly regarding the provision of advice for growth-oriented small businesses / development of a training package </li></ul><ul><li>Results of the market studies: </li></ul><ul><ul><li>Specification of the job profile is generally required </li></ul></ul><ul><ul><li>Training need mainly revolves around social skills (client-relationship) </li></ul></ul><ul><ul><li>A blended learning approach is recommended (Web and presence) </li></ul></ul><ul><ul><li>On the EU-level, there is existing no formal training or accreditation program for start-up advisors yet </li></ul></ul>
  7. 7. <ul><li>LEONARDO: ECON-IT 2007 - 2008 (2/2) </li></ul><ul><ul><li>Product: </li></ul></ul><ul><ul><ul><li>Transnational competence framework </li></ul></ul></ul><ul><ul><ul><li>Online-Training-Tool (6 modules) </li></ul></ul></ul><ul><ul><ul><ul><li>Source of finance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Client relationship management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Interpersonal communications </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Strategic planning </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Business planning </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Innovation management </li></ul></ul></ul></ul><ul><ul><ul><li>Self-assessment, Provision of information, interactive forum </li></ul></ul></ul>WG QM: Baseline starting points – previous EU Projects
  8. 8. <ul><li>INTERREG: DEBATE, 2005 – 2007 </li></ul><ul><li>Partner : Finland, Estonia, Greece, Hungary, </li></ul><ul><li>Italy, Latvia, Sweden </li></ul><ul><li>Goal : Improvement of the quality of business support services as one instrument of regional development </li></ul><ul><li>Results : </li></ul><ul><ul><li>Reports on the situation of business advisors in partner countries (evaluation of statistics) </li></ul></ul><ul><ul><li>Description of markets (private/ public) </li></ul></ul><ul><ul><li>Educational background and age of business advisors (interviews) </li></ul></ul><ul><ul><li>There is generally a strong interest in further training for business advisors and some form of accreditation is welcomed. </li></ul></ul>WG QM: Baseline starting points – previous EU Projects
  9. 9. <ul><li>EQUAL: ON TARGET transnational network 2005 - 2007 </li></ul><ul><li>Partner : Scotland, Spain, Germany </li></ul><ul><li>Goal : Definition of requirements for start-up advisors, development of baseline for a transnational accreditation system </li></ul><ul><li>Results : </li></ul><ul><ul><li>Development of a set of competencies „Standards for business advisors and informers“ </li></ul></ul><ul><ul><li>Evaluation of the set of competencies through interviews with people interested in starting a business, young businesses, advisors and business informers in the participating regions </li></ul></ul><ul><li>Product : </li></ul><ul><ul><li>Final report on work results (available on CD-ROM or download) </li></ul></ul>WG QM: Baseline starting points – previous EU Projects
  10. 10. <ul><li>LEONARDO: Upskilling Business Advisors in Europe (UBA) 2008 - 2010 </li></ul><ul><li>Partner : UK, Spain, Portugal, Germany, Czech Republik </li></ul><ul><li>Goal : Improvement of advisor skills; provision of adequate training tools </li></ul><ul><li>Approach : Evaluation of SEFDI advisor manual “How to be a brilliant community-based business advisor”, application, testing and transfer to other regions </li></ul><ul><li>More information: </li></ul>WG QM: Baseline starting points – previous EU Projects
  11. 11. WG QM: baseline starting points – existing QM schemes <ul><li>sfedi (UK) </li></ul><ul><li>Organisation: sfedi Ltd. (acknowledged UK accreditation body) </li></ul><ul><li>since1996 </li></ul><ul><li>Definition of standards for start-up advisors, for business starters and small company owners </li></ul><ul><li>Improvement of framework conditions for SME </li></ul><ul><li>Services: </li></ul><ul><ul><li>Development of standards </li></ul></ul><ul><ul><li>Provision of tools and information for business support services, business starters and small business owners </li></ul></ul><ul><ul><li>Accreditation of „sfedi centers of excellence“ </li></ul></ul><ul><ul><li>Accreditation of products, programs and services for business starters and SME </li></ul></ul>
  12. 12. <ul><li>Prowess Flagship Quality Award (UK) </li></ul><ul><li>Organisation: Prowess Ltd. </li></ul><ul><li>Initiative to improve the start-up framework conditions for women / awarded as good practice </li></ul><ul><li>Formal requirement to get accreditation is Prowess membership </li></ul><ul><li>Offers: </li></ul><ul><ul><li>Provision of a quality mark for </li></ul></ul><ul><ul><ul><li>Start-up support services </li></ul></ul></ul><ul><ul><ul><li>Services for established businesses </li></ul></ul></ul><ul><ul><ul><li>Networking for businesswomen </li></ul></ul></ul><ul><ul><li>„ Commitment to Flagship-Status“ can be obtained as first step towards accreditation </li></ul></ul><ul><ul><li>Accreditation process: self-assessment, check of personal documentation, auditing on the spot </li></ul></ul>WG QM: baseline starting points – existing QM schemes
  13. 13. <ul><li>Accreditation system for start-up advisors (DE) </li></ul><ul><li>Organisation: National Association of Start-Up Support Initiatives (VDG) e.V., since 2006 </li></ul><ul><li>Quality assurance for (public sponsored) advise services for business starters and SMEs </li></ul><ul><li>Services: </li></ul><ul><ul><li>Provision of information </li></ul></ul><ul><ul><li>Creation of transparency of self-assessment criteria </li></ul></ul><ul><ul><li>Accreditation of start-up advisors (assessment of personal documentation) </li></ul></ul><ul><ul><ul><li>2 years of professional experience, educational and case study references </li></ul></ul></ul><ul><ul><ul><li>Assessment of standards (guidelines, processes, tools) </li></ul></ul></ul><ul><ul><ul><li>Signing of code of conduct </li></ul></ul></ul>WG QM: baseline starting points – existing QM schemes
  14. 14. <ul><li>Premier Adviser (Scotland, UK) </li></ul><ul><ul><li>Organisation: Scottish Enterprise </li></ul></ul><ul><ul><li>Training programme for start-up advisers and service for continuous professional development of individual competencies incl. </li></ul></ul><ul><ul><ul><li>Business-related skills </li></ul></ul></ul><ul><ul><ul><li>tools </li></ul></ul></ul><ul><ul><ul><li>Provision of advisory services </li></ul></ul></ul><ul><ul><li>Online-tool for self-assessment </li></ul></ul><ul><ul><li>Provision of support workshops and coachings </li></ul></ul><ul><ul><li>Networking of advisors </li></ul></ul>WG QM: baseline starting points – existing QM schemes
  15. 15. <ul><li>European Pre-Norm CEN/TS 99001 </li></ul><ul><li>Determination of basic elements for Business Support Services of adequate quality </li></ul><ul><ul><li>Services of this kind are to be tailored to the specific expectations of the respective companies. </li></ul></ul><ul><ul><li>It focuses less on form or content of the service but on the actual process of service deliverance. </li></ul></ul><ul><li>As of the end of 2008, the norm is existing: The requirements which have been defined by the CEN are tested within the next two years in order to be transferred into an acknowledged norm. </li></ul>WG QM: baseline starting points – existing QM schemes
  16. 16. <ul><li>Decision and determination of work group participants (regions) </li></ul><ul><li>2. Standard description of participating regions </li></ul><ul><li>in terms of: </li></ul><ul><ul><li>Relevant actors in the field of start-up support </li></ul></ul><ul><ul><li>Existing support programs for business starters </li></ul></ul><ul><ul><li>Specific support schemes for different target groups </li></ul></ul><ul><ul><li>Existing quality assurance approaches </li></ul></ul>WG QM: Work plan proposal (1. step)
  17. 17. <ul><li>3. Systematic, standard description of existing quality management models </li></ul><ul><li>Criteria: </li></ul><ul><ul><li>Organisation </li></ul></ul><ul><ul><li>Background/ regional context </li></ul></ul><ul><ul><li>Target group </li></ul></ul><ul><ul><li>Type of offer </li></ul></ul><ul><ul><li>Requirements </li></ul></ul><ul><ul><li>Process/ course </li></ul></ul><ul><ul><li>Costs </li></ul></ul>WG QM: Work plan proposal (1. step)
  18. 18. <ul><li>3. Analysis of schemes and background regarding: </li></ul><ul><ul><ul><li>Training or accreditation? </li></ul></ul></ul><ul><ul><ul><li>Offer targeted at organisations or individuals? </li></ul></ul></ul><ul><ul><ul><li>Is there an acknowledged job profile „start-up advisor“? </li></ul></ul></ul><ul><ul><ul><li>Are there any public support programmes for start-up promotion? </li></ul></ul></ul><ul><ul><ul><li>Are there any public sponsored support measures for business starters? </li></ul></ul></ul><ul><ul><ul><li>Are there any additional or exclusively private support agencies? </li></ul></ul></ul><ul><ul><ul><li>Are existing quality marks formally acknowledged (by whom)? </li></ul></ul></ul><ul><ul><ul><li>4. Identification of favourable and impeding development factors </li></ul></ul></ul>WG QM: Work plan proposal (1. step)
  19. 19. Thank you very much for your attention! Stephanie Koenen iq consult gmbh Muskauer Straße 24 10997 Berlin [email_address]