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Open Source Reference Desk Software at the Victorian Parliamentary Library

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Presentation given February 7 2012 at VALA2012 by Robin Gallagher and Peter Neish. Outlines the web-based reference desk software developed by the Victorian Parliamentary Library.

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Open Source Reference Desk Software at the Victorian Parliamentary Library

  1. 1. Open Source Reference Desk Software at the Victorian Parliamentary Library Robin Gallagher & Peter Neish
  2. 2. Who are our clients? <ul><li>Members of Parliament </li></ul><ul><li>Members’ staff (electorate officers, party staff, ministerial staff) </li></ul><ul><li>Parliamentary staff (especially parliamentary committees) </li></ul>
  3. 3. Existing workflow <ul><li>Email or telephone queries </li></ul><ul><li>Response emailed or printed and picked up </li></ul><ul><li>Significant or common requests entered into Reference Knowledge Base </li></ul><ul><li>Statistics recorded manually </li></ul>
  4. 4. Workflow problems <ul><li>Single reference task involved up to 6 separate actions </li></ul><ul><ul><li>Record query </li></ul></ul><ul><ul><li>Compile answer </li></ul></ul><ul><ul><li>Email client text & attachments </li></ul></ul><ul><ul><li>Copy text record & files into RKB </li></ul></ul><ul><ul><li>Record reference statistics on monthly form </li></ul></ul><ul><ul><li>Transfer statistics once a month to spreadsheet </li></ul></ul><ul><li>Difficult to know: </li></ul><ul><ul><li>what other Reference staff were working on </li></ul></ul><ul><ul><li>status of incomplete queries, if staff member absent </li></ul></ul>
  5. 5. Requirements <ul><li>Simple to use </li></ul><ul><li>Capture statistics </li></ul><ul><li>Integrate into workflow </li></ul><ul><li>Capture frequent / important queries into our Reference Knowledge Base </li></ul>
  6. 6. What we built <ul><li>Web-based tool </li></ul><ul><li>Integrates with LDAP </li></ul><ul><li>Built in JAVA </li></ul><ul><li>uses the Play! framework </li></ul><ul><ul><li>MVC </li></ul></ul><ul><ul><li>Hibernate and JPA </li></ul></ul><ul><ul><li>Groovy templating system </li></ul></ul>
  7. 16. Thanks <ul><li>Code will be available at github.com/pov </li></ul>

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