Conversation & Dialogue: Both More & Less than Method for Social Design Peter Jones Greg Judelman
<ul><li>Social design,  Human-Human Interaction </li></ul><ul><li>Conversation  Discovering  </li></ul><ul><li>Dialogue Un...
<ul><li>In a design situation, we are oriented toward problem-solving. Each of these activities can be a mode of  sensemak...
“ A motivated, continuous effort to understand connections (which can be among people, places, and events) in order to ant...
Individual “the situation” My concerns Relationship Our concerns Collaboration Shared situation Collective Supra-situation...
What is Conversation? How do we design for it? ? From Dubberly and Pangaro (2009)
<ul><li>What is Conversation? </li></ul><ul><li>Open a channel, common ground </li></ul><ul><li>Commit to engage. </li></u...
Conversations for (examples) From Dubberly and Pangaro (2009)
These distinctions of Conversation help > From Dubberly and Pangaro (2009)
Another view of Design for Conversation > Conversations for  Possibility How  might we reenergize our downtown and bring e...
Conversations for Action > From Winograd and Flores(1986) <ul><li>Generative or Performative </li></ul><ul><li>Speech Acts...
What is  dialogue ?  What design situations does dialogue inform? Is dialogue just a collective conversation? Buber  Dialo...
Do Conversations  scale  to dialogue?  Social design requires eliciting, understanding, &  negotiating differing values, p...
Finding common ground  Social design organizes multiple stakeholder perspectives in a complex situation by  relational str...
Scaling   to dialogue?  Management of Divergence (possibility) & Convergence (action) ? How  might we reenergize our downt...
What is  dialogue ?  Form Open Guided Structured Intent Generative Democratic Strategic Outcome Appreciative Formative Dec...
2. Hosting  Discovery Café  Create tables of 4 – Pads & markers, elicit Questions for 1 and 2 Question 1:  What questions ...
<ul><li>3. Structured Dialogue </li></ul><ul><li>Defining a problem from the Triggering Question </li></ul><ul><li>Review ...
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Design with Dialogue: Conversation & Dialogue

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Presents a model of the meaning and intent of conversation as expressed and received. Distinguishes the purposes and practices of conversation and dialogue as intentional communication.

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Design with Dialogue: Conversation & Dialogue

  1. 1. Conversation & Dialogue: Both More & Less than Method for Social Design Peter Jones Greg Judelman
  2. 2. <ul><li>Social design, Human-Human Interaction </li></ul><ul><li>Conversation Discovering </li></ul><ul><li>Dialogue Understanding </li></ul><ul><li>Deliberation Acting </li></ul><ul><li>Participation: </li></ul><ul><li>Have a conversation , following rules of the game </li></ul><ul><li>Create dialogue about topic of concern </li></ul><ul><li>Experience deliberation toward action </li></ul>
  3. 3. <ul><li>In a design situation, we are oriented toward problem-solving. Each of these activities can be a mode of sensemaking . </li></ul><ul><li>Conversation Discovering </li></ul><ul><li>Dialogic design Understanding </li></ul><ul><li>Deliberation Acting </li></ul>
  4. 4. “ A motivated, continuous effort to understand connections (which can be among people, places, and events) in order to anticipate their trajectories and act effectively&quot; Klein, G., Moon, B. and Hoffman, R.F. (2006a). Making sense of sensemaking I: alternative perspectives. IEEE Intelligent Systems, 21(4), 70-73.
  5. 5. Individual “the situation” My concerns Relationship Our concerns Collaboration Shared situation Collective Supra-situation Sensemaking a Matter of Scale ?
  6. 6. What is Conversation? How do we design for it? ? From Dubberly and Pangaro (2009)
  7. 7. <ul><li>What is Conversation? </li></ul><ul><li>Open a channel, common ground </li></ul><ul><li>Commit to engage. </li></ul><ul><li>Construct meaning. </li></ul><ul><li>Evolve. We change & update models. </li></ul><ul><li>Converge on agreement. </li></ul><ul><li>Act or transact. </li></ul>From Dubberly and Pangaro (2009)
  8. 8. Conversations for (examples) From Dubberly and Pangaro (2009)
  9. 9. These distinctions of Conversation help > From Dubberly and Pangaro (2009)
  10. 10. Another view of Design for Conversation > Conversations for Possibility How might we reenergize our downtown and bring employers back to the city? Good question! Where do we start? Conversations for Action I invite you to join me in preparing an offer to the city. I’m in. What should we do next? Social design starts with a conversation for possibility.
  11. 11. Conversations for Action > From Winograd and Flores(1986) <ul><li>Generative or Performative </li></ul><ul><li>Speech Acts </li></ul><ul><li>Expressives </li></ul><ul><li>Assertives </li></ul><ul><li>Directives </li></ul><ul><li>Commissives </li></ul><ul><li>Declarations </li></ul><ul><li>Illocutionary point & force </li></ul><ul><li>The speaker is committed to the outcome </li></ul>Directive Commissive Declaration Social design is enacted by conversations for action.
  12. 12. What is dialogue ? What design situations does dialogue inform? Is dialogue just a collective conversation? Buber Dialogic encounter as I-Thou Gadamer As fusion of horizons Bohm About the process of reflection itself & the willingness to change our thoughts & selves
  13. 13. Do Conversations scale to dialogue? Social design requires eliciting, understanding, & negotiating differing values, perspectives, goals Conversations for Possibility How might we reenergize our downtown and bring employers back to the city? Good question! Where do we start? Conversational Dialogic ? How might we reenergize our downtown and bring employers back to the city? Recent grad Retiree Business owner City planner Political officers Land developers Families
  14. 14. Finding common ground Social design organizes multiple stakeholder perspectives in a complex situation by relational structuring of commitment. Conversations for Action I invite you to join me in preparing an offer to the city. I’m in. What should we do next? Conversational Dialogic What actions can we take that will make the most difference? ? How do we organize our projects so this happens? What steps can we take as individuals and groups?
  15. 15. Scaling to dialogue? Management of Divergence (possibility) & Convergence (action) ? How might we reenergize our downtown and bring employers back to the city? Recent grad Retiree Business owner City planner Political officers Land developers Families ? How do we organize our projects so this happens? What steps can we take as individuals and groups? What actions can we take that will make the most difference? Divergence Generating possibilities Convergence Narrowing the field for selecting actions
  16. 16. What is dialogue ? Form Open Guided Structured Intent Generative Democratic Strategic Outcome Appreciative Formative Decisive Art of Hosting Structured Dialogue Common ground Collaborative Sensemaking
  17. 17. 2. Hosting Discovery Café Create tables of 4 – Pads & markers, elicit Questions for 1 and 2 Question 1: What questions represent our personal concerns? 2: What questions do we truly share in common? Q1 is your authentic concern. Q2 discovers common ground. Select 1 question you can agree represents the table’s concerns.
  18. 18. <ul><li>3. Structured Dialogue </li></ul><ul><li>Defining a problem from the Triggering Question </li></ul><ul><li>Review all selected questions and find those similar to yours. </li></ul><ul><li>Similar enough to join them in a group. </li></ul><ul><li>1: Agree on a single question that frames your joint concerns. </li></ul><ul><li>2: Write 2-3 responses (write big), one response per Post-it </li></ul><ul><li>3: Cluster responses by similarity & clarify with your group. </li></ul><ul><li>4: Select one response per cluster and make a new chart </li></ul><ul><li>Using that item, ask “How might we” accomplish that.” </li></ul>

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