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Gov2.0 - What the Government should and should not do

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With so many different and conflicting opportunities and ideas, it is hard for Government to act strategically. A distilled view from one niche global consultancy with a substantial international track record in business technology, financial markets and startups.
One firm's view of the opportunity of Gov2.0 or our.gov.au our government.

Full screenflow at http://www.youtube.com/watch?v=hXW_8V05hcA

Published in: News & Politics, Travel
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Gov2.0 - What the Government should and should not do

  1. 1. GOV2.0 What The Govt Should & Should Not Do Peter J Cooper www.coopersydney.com
  2. 2. Agenda • The world is board ok? Mobstream up? Techeck: Tweet outside • Humble context are we globally? Why now? Who is included? Where • 3 to and principles Tests do • 3 not to do ...
  3. 3. Understanding Who • Online Citizens • Online Aware Bureaucrats • Citizens • All Public Servants • All Politicians • Media • Not just geeks, educated, online, aware, available or persistent
  4. 4. Understanding Where • Australia is already 8th in eGovt • Australia is already top 10 in many technology measures • We are planning an NBN for AU$43b+ to serve 22m • BUT are iswe focusing on value points? accounts, e.g. Skype selling for <US$3b serving 500m crowd sourced news sites up 300-800% • We4th in not living upand probably climbing e.g. are fund$ admin to our potential • Welanguages to dominate internet’scompetencies (!?) e.g have unrealised potential coming ‘asian age’
  5. 5. Understanding Why Now • More people active daily on skype than working Australians • More people active monthly on twitter than all Australians • More people with appstore access than 3x all Australians • More people on facebook in 9 months than 5x all Australians • More people on paypal than 15x all Australians • More people on my linkedin 3 deg-of-sep than population of Sydney
  6. 6. Key Thoughts • We are the last generations • We are the last generations in developed world to know able to understand the life without the internet whole net as it gets bigger & more complex. • We are the first generations to use it but • Most people in the world there will be many more - still have no access to the we have temporary internet. custody • The ‘coming soon/now’ • We can’t anticipate how semantic/structured web will important keeping it free explode even our most and open now will be in advanced thoughts on the future potential of the net.
  7. 7. To Do 1. Inclusively acknowledge the opportunity, loudly, clearly and for long enough that all stakeholders inside and outside Govt say ‘I get it’ This could be as important as when we first ‘got it’ about democracy or the net.
  8. 8. To Do 2. Formulate a compelling vision of a better Australia enabled by technology & by people. Openly working & mashing up together. Articulate the vision loudly, clearly and long enough so that people inside and outside the government say ‘I’d like that’ then ‘I’d use that’ and finally ‘I demand that’
  9. 9. To Do 3. Create a tagged directory that everyone inside and outside the government can list on easily. With minimal barriers. All activities for Gov2.0. From twitter hastags to nationbuilder. The CWA to Silicon Beach. The PM to the guy who looks after the signal box on the railway. Then promote it until people say ‘I found it’
  10. 10. Don’t 1. Don’t let people say ‘I wasn’t sure...’ e.g. Is it allowed? Is it my job? Put it in everyones job spec and make it part of the culture. Initial focus on public servants but same goes for citizens eventually.
  11. 11. Don’t 2. Don’t let people say ‘It’s not for me’ Don’t exclude by default. Include by default. Aim High. It might be messy. Mess makes resilience. Let people vote on every paragraph, every policy, every law, every time, all the time. Open Gov2.0 contacts list by department. Let them suggest improvements on everything. No exclusive deals. No exclusive standards. No exclusive channels. Make it law. ACCC++ Multi forums, multi vendors, multi-segments.
  12. 12. Don’t 3. Don’t let people say ‘It’s not me’ Every person must own their own identity online. Let them decide with strong guidelines how safe they want to be and how. Ease of use will drive adoption. Education will drive sophistication.
  13. 13. Closing Thoughts • We are the last generations • We are the last generations in developed world to know able to understand the life without the internet whole net as it gets bigger & more complex. • We are the first generations to use it but • Most people in the world there will be many more - still have no access to the we have temporary internet. custody • The ‘coming soon/now’ • We can’t anticipate how semantic/structured web will important keeping it free explode even our most and open now will be in advanced thoughts on the future potential of the net.
  14. 14. Thanks Peter J Cooper @pc0 www.peterjcooper.com www.coopersydney.com
  15. 15. PS...terms and a name • It is not eGovt, iGovt, • Calling it data.gov.au might Gov2.0 or anything like appeal to the technical that... audience but mainstream citizens need something • It is Government. easier • It is not the Local Internet or the State Internet or the • Why not use the Federal Internet... term ‘Our Government’ • It is the Internet • Web2.0 ... is generally our.gov.au considered cliche in the valley...
  16. 16. Tools to learn from • uservoice, getsatisfaction, • data.gov and ANDS (Aust. ideas exchange, google National Data Service) moderator, more simplified... and include all tiers of govt... • federated identity (various implementations) • crowd sourced news like nowpublic.com and • ux processes examiner.com (this stuff is for everyone) • ‘old’ chestnuts like data.gov • vote accountability/public in the USA reputations ebay, nationbuilder, technorati • ask cooper sydney for many many more

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