Slide Objective: Explain our vision and inspire a conversation.Our “North Star”: Redefining what it means to be connected at work.With Skype and Lync, this vision starts to become a reality.Starting with an engaged user base of hundreds of millions across the world of Skype and Lync users, Microsoft will eliminate silos, break down barriers, and enable anyone to share experiences with anyone else, whether in closing a business deal or in celebrating a birthday. This ultimately makes everyone more connected and empowered to do more things together when they’re apart.
Slide Objective: Explain howSkype connectivity gives Lync customers the best of both. It is an integral part of realizing the vision depicted on the prior slide.Skype is Built for Consumers First: Simple, Self-Serve, Useful, and FunThe magic of Skype is in its simplicity and self-service nature.It isavailable on virtually all devices for individuals to downloadand,within minutes,be making high-definition video calls. It enables affordable calling to landlines and mobiles around the world, and it boasts a large and active online support community in the form of user-generated content. With an active community of hundreds of millions of users, Skype is both useful and fun. It is tightly integrated with Facebook. At Skype.com you will find a host of Skype accessories – headsets, webcams, phones and more. From there, you can also check out Skype’s extensive list of apps – from arcade games to fax software. That said, there are some things to be aware of as a business customer. That simplicity and self-service means that it cannot be managed like a business application. Moreover, services like Microsoft Premier Support and Microsoft Consulting Services are not available for Skype. Likewise, there are no volume licensing or similar purchase and distribution mechanisms. Skype purchases are all pre-paid via credit card or wire transfer. Only standard web-based click-through contracts are available, and, while Skype Manager is a useful portal for centralizing some cross-accountmanagement, it is designed for less than 20 users.To meet the full range of businesses’ needs, an alternative is needed.Microsoft offers another real-time communication software product, specifically designed for businesses: LyncBusinesses deploying real time communications tools are looking for solutions that deliver flexibility (e.g., in the cloud, on-prem, hybrid), enable Information Workers to be more productive, and provide IT with control and management capabilities to support their individual requirements. Lync provides all of this and more.Microsoft Lync is an enterprise-ready unified communications platform.Lync empowers IT administration flexibility and control via Active Directory and archiving and compliance tools, it is an extensible platform with application programming interfaces based on industry-standard technology, and interoperates with other systems and devices.Lync offers the resiliency, scalability, and critical features necessary to enhance or replace traditional PBX systems.Lync enables professional online meetings scaling to hundreds of participants. Lync supports everyday productivity with deep integration with Microsoft Office, Exchange, and SharePoint.Lync has the option of running as a hosted service or as an on-premises deployment and has many options for customized support, including Microsoft Services Premier Support and a large and growing partner community.We’ve continued to see tremendous growth with Lync, Skype accelerates the path that Lync is on. With Skype now part of the Microsoft family, new possibilities open up for extending unified communications scenarios to hundreds of millions of people, making rich experiences universal for business communications. Connect Lync with Skype and get the best of bothConnect and collaborate with suppliers, customers, and partners using Lync’s controls, manageability, and enterprise-grade features.We will continue to invest in Lync to deliver the controls, manageability, and other enterprise-grade features our customers needThere are already 280 million active connected Skype users in virtually every country on the planet. When they want to use the best video and voice communications in the world, they “Skype.” Skype’s growth trajectory will continue as Microsoft delivers even more features that people love on whatever device they use. Moreover, future Microsoft products will be even better with Skype. Over time, we’ll enhance the voice and video chat capabilities of Windows Phones, Windows PCs and Office as well as Xbox and Kinect. This builds upon all of Skype’s past success and will continue to serve the market with the best consumer communications experience.In parallel, we will continue to deliver what businesses need to stay productive, competitive, and connected. For our customers, Lync is a secure investment enabling them to enter the future of enterprise communications.
Slide Objective: Explain the first available feature set connecting Lync and Skype and the path that we’re on.It’s a journey that begins nowIntegrating Skype across the Microsoft portfolio is an ambitious effort and a long-term investment. Ultimately, Skype will become an essential ingredient across the Microsoft portfolio of products and will positively impact the character and the bottom line of every division in the company. With Lync, our first step is enabling one-on-one federated audio calling and instant messaging between Lync and Skype users. This combination of the best of both products will enable Lync customers to connect and collaborate without constraints with suppliers, customers, and partners, relying on the reach of Skype and richness of Lync. Contact adding/removalPresence sharingInstant Messaging Voice callingHow will your business change when everyone is a click away?We will go beyond these capabilities and unlock the full value of Lync and Skype together, with video as our next priority and building from there.Bringing Skype into the Microsoft family strengthens the Lync value proposition for businesses of all sizes, and Microsoft remains as committed as ever to enterprise Unified Communications. Key scenarios include:Business-to-Business: supply chain coordination, temporary business arrangements (contractors and virtual teams that span organizationalboundaries,quick setup in M&A or joint venture scenarios, recruiting, training,“always on” connections to regular business partnersBusiness-to-Consumer: customer contact centers, click-to-call from public web sites, customer engagement (esp. for consultative business models like financial planning, coaching), business development / sales of services (allows scaling to more contacts and across distances)Employee-to-Community:mobile and traveling workforce, community outreach
Slide Objective: Encourage deployment of Lync by noting that Skype connectivity does not require any special Lync licensing.Enabling presence and communication for the modern office begins with Lync.Integral part of a modern officeSingle experience across devicesAccelerating communicationsPeople at the center of the experienceEvery Lync license, whether the Standard Client Access License (“CAL”) or Lync Online (Plan 1, 2, or 3), includes the capability to connect with Skype.Since many customers already have Lync licenses as part of their Enterprise Agreements, the benefits of Skype connectivity can be the tipping point to start them on their way.
Slide Objective: Establish core problem and assert Microsoft’s unique position to solve it.Consumerization of IT is real and everywhereAs technology plays an increasingly important role in people’s personal lives, it is having a profound effect on their expectations for and use of technology in their work lives. People have access to powerful and affordable PCs and laptops, they are using mobile devices more and more, they expect “always on” connectivity, and they’re connecting with each other in new ways using social networks. Ultimately, they have more choice, more options, and more flexibility in the technology they use every day, and as that technology spills over into their professional lives, the line between personal and professional is blurring. People want to be able to choose what technology they use at work, and they increasingly want to use that same technology in all aspects of their lives, not just at work. In fact, according to a study by Unisys (conducted by IDC), a full 95 percent of information workers use at least one self-purchased device at work. The study also found that information workers “report using an average of four consumer devices and multiple third-party applications, such as social networking sites, in the course of their day.” Somewhat worryingly, the Unisys-IDC study further revealed a discrepancy between what technology employees report using at work and what their employers believe they are using: for example, “69 percent of [information workers] say they can access non-work-related websites, while only 44 percent of their employers report this to be the case.”For IT, it’s about striking a balance between user expectations and enterprise requirements. Consumer technology without a doubt poses some risks to the business—such as to security, privacy, and compliance. However, there are also many benefits to the consumerization of IT trend that businesses can capitalize on with the right approach. People love their consumer technology because it makes it easier for them to connect with each other, access and share information, and collaborate. Those same benefits are there for the taking for businesses. To achieve the right balance—to minimize the risks and maximize the benefits—in some cases could mean embracing certain consumer technologies into the workplace and in others it could mean providing enterprise alternatives that will keep both users and regulators happy.Some more proof points:Definition of workplace is changingMobile workforceBoundaries between professional and personal blurring; “work hours” not clearly definedWorkplace = everywhereDevices everywhereMoreover, inexpensive ubiquitous, portable computing with touch screensMore natural ways to interact with technology, including multitouch, voice, vision, and gestures.Light, portable, flexible, and cheap displays wherever they might be useful. Expectation that the cloud can tie it all together, and that all devices connect to it.hub for orchestrating the flow of information and technology across our livesa widening ecosystem of computers in which virtually any type of product can be connected to the InternetEveryday engagement with social networking as a way that we create and maintain connections.Microsoft will help you navigate this and is the only company with such a complete approach to communicationsHowever, we shouldn’t just look at this and see dark storm clouds. At Microsoft, we believe that the choice for IT doesn’t come down to either holding back the surge or simply succumbing to it. Instead, it’s about directing the energy correctly and letting individuals use the tools that they find provide the greatest value. For IT, it’s about providing ways to manage it all. Anchored in Lync and Skype, Microsoft is enabling this.Skype usage continues to grow, and we will foster that as we create new experiences that can reach nearly anyone. At the same time, we will continue to invest in enterprise communications solutions. We recognize that there are a diversity of needs across our customers, and we will create tools to match them. This is not about forcing Lync customers to adopt Skype or Skype users to adopt Lync. It’s about allowing everyone to communicate using the tools that best meet their needs. With communications, we see the need to create specialized tools and applications while connecting them all in the right ways. Microsoft can complete this vision more than any other company on the planet.Enabling end users to work naturally and productively-while-Maintaining enterprise IT requirements “We’ll deliver what our consumer and business customers really want – the ability to have one-to-one discussions or group meetings using a broad spectrum of devices. We’ll deliver these capabilities in ways that let people chat via instant message, voice or video and ensure they can move between them easily and naturally. Our collective ability to bring these capabilities to market is how we’ll measure success long-term.” [from Steve Ballmer’s email to Microsoft employees upon the closing of Microsoft’s acquisition by Skype]
Messenger migration news on Skype Big Blog (posted 6 November 2012): http://blogs.skype.com/en/2012/11/skypewlm.html
Slide Objective: Familiarize audience with both the free and paid features offered by SkypeSkype helps you get together whenever you’re apart. Stay in touch at home, at work or on the go – Skype’s available on your computer, mobile, tablet, TV and even from your home phone. Catch up when you have a spare moment, want to get a quick response or find out what happened last night. IM that’s easy and that everyone can use.You can’t put a price on a face to face chat with a loved one. So, we didn’t. You can chat with friends on Skype for free, or call their phones worldwide at low rates.The number that reaches you – wherever you areAn Online Number (also called “Skype In” number) is a number anyone can call you on from their mobile or landline - and you answer on Skype, no matter where you are. And with every Online Number you also get voicemail included.Skype WiFi: usingyour Skype Credit as payment.No more fumbling with credit cards or cumbersome sign up processes when you’re on the move – you can simply use your Skype Credit to get online. You only pay per minute for what you use. There's no need to buy an internet day-pass if all you need is a few minutes of accessGroup Video is also a paid featureShare, celebrate and collaborate from anywhere in the world. There's so much you can do together over group video.Transition: Skype is really about a huge connected community…
Slide Objective: Describe for the audience what makes Skype so unique: a huge and growing connected communitySkype’s mission is “To be the global communications provider that billions of people depend on everyday for sharing experiences” as set by Skype President Tony Bates.For hundreds of millions of customers around the world, Skype has brought down barriers for communication. Skype bridges people across multiple platforms, barriers of cost, device, distance, language, ability or location. Our technology is innovative, dependable, easy to use and affordable; so that families, friends, businesses, society can do things together in wonderful ways never before possible. This is what drives Skype.Skype has 280 million average monthly connected users (as of October 2012) At peak times approximately 40m concurrent users are logged in to SkypeSkype users generate 300 billion voice and video minutes annually, of which roughly 50% were videoAccording to Telecom market research firm Telegeography, in 2011 Skype-to-Skype calls comprised nearly 25% of total international calling minutes which includes PSTN and Skype to Skype calls.There are key attributes that distinguish Skype in the marketplace:UniversalAvailable on everything: phones, computers, TV, the webUsable by everyone; 800M+ people have downloaded SkypeAccessible everywhereSimple to useUsefulDiverse: even better functionality and utility, new ways to communicateEveryday habits: becoming essential in everyday communication occasions, not just once in a whileEveryone together: building on shared experiences, synchronous, shared experiencesWonderful Offerings that help users have experiences worth sharing Inspiring magical experiences Something people share with the people that matter most to themDemands little or nothing to participate, offerings are always free or low-costSkype is defined by its users and their experience of our products. Skype is for “doing things together whenever you’re apart.” Together with Microsoft this becomes even more achievable and enhances the experience we can bring to all of our users globally.
Lync tech deck skype connectivity
Making rich communications universal for businessSimplified managementthrough a single platformKnowing that enterprise policiesand standards are maintainedVideo and application sharingavailable in every interactionOn any device with richcommunication capabilitiesNot a number;Presence-driven availability
Connect and collaborate with suppliers, customers,and partners using Lync’s controls, manageability,and enterprise-grade featuresEnterprise UC PlatformUsed everywhere280mconnected users
280mconnectedusers~50%of all Skype-to-Skype minutes include video25%of international calling minutes(combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes300bnminutes of video and voice minutes40mconcurrentusersTO BE THE GLOBALCOMMUNICATIONS PROVIDERTHAT BILLIONS OF PEOPLEDEPEND ON EVERY DAYFOR SHARING EXPERIENCES.