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  • Jo’s manual Questionnaire Request for volunteers
  • Availability of content still an issue, although we have found that Overdrive’s switching to MobiPocket improves range of content; PC-based services like e-brary tend to be rather esoteric for public library users; very interested in specialist collections like Safari We went into the project pretty much believing the research insofar as the technology/collections not being suitable to leisure reading; responses from users, especially mobile, housebound, visually-impaired have proved us wrong. The major drawback not necessarily the technology, although something bigger than a PDA might be preferred, but lack of suitable content Our users offered us many reasons why the collections might be suitable for various people
  • Major concern over the ability/priority applied by Corporate IT partners in implementing services requiring complex functionality software (e-books, chat reference). Process of procurement, purchasing, and implementation at the very least bureaucratic, adding quite a bit of time on to the whole process; at the most obstructive Size of PDA a problem, especially the screen (why we would like to experiment with Notepads etc at risk of cutting down on portability); stylus and buttons too small; battery life a big drawback. Still, there are workarounds for the stylus (American Arthritic Foundation), the battery life; and the lightweight and portability of the PDA was considered a plus, especially if reading a long/big book This arose with the day care centre people: because there would be a tendency to borrow self-help type books, the PDAs ensured privacy of reader, especially in a public environment
  • PPT

    1. 1. If Androids Dream of Electric Sheep, Do Public Librarians Dream of Electronic Books: E-books in Essex Martin Palmer, Strategic Manager: Transformation & Resources, Essex County Council Linda Berube Co-East, Regional Manager
    2. 2. E-Books and Essex: presentation overview <ul><li>Regional context </li></ul><ul><li>Project summary </li></ul><ul><li>Procurement and implementation </li></ul><ul><li>Sample searches </li></ul><ul><li>Preliminary findings and recommendations </li></ul><ul><li>Inspiration for the future… </li></ul>
    3. 3. The East of England Context: The Co-east Partnership <ul><li>Consortium including all library authorities in the East of England: Norfolk, Suffolk, Essex, Cambridgeshire, Peterborough; Hertfordshire, Thurrock, Bedfordshire, Luton, Southend-on-Sea </li></ul><ul><li>Resource discovery and sharing using Z39.50 and ISO/ILL protocols </li></ul><ul><li>Joint e-procurement </li></ul><ul><li>New partners, from other library sectors, through Co-East Plus </li></ul><ul><li>Managing of national and regional services - Ask A Librarian, Familia, transport </li></ul><ul><li>Fostering partnerships through regional and national working groups: MLAC; EEMLAC; JISC; CONARLS; Combined Regions; CILIP etc </li></ul><ul><li>Supplier partnerships: FDI; Dynix; DS/CrossNet; BiblioMondo; GEAC; ebrary; Overdrive </li></ul><ul><li>Projects: Co-East Plus (completed); Learn East (an EQUAL project); Essex e-books; EEMLAC’s Source-East; Ask Cymru; Virtual Reference Toolkit trial </li></ul>
    4. 4. E-books in Essex: who and how… <ul><li>Recipient of first round of LASER grants April 2003 </li></ul><ul><li>Project partners: Essex Libraries (Martin Palmer); Loughborough University (James Dearnley); Co-East (Linda Berube) </li></ul><ul><li>Essex Project team: Saffron Walden; Loughton </li></ul><ul><li>Supplier partners: Overdrive; ebrary; HP </li></ul><ul><li>User Advisory Group: PLR; JISC; CBC; UKOLN; Richmond; Blackburn </li></ul><ul><li>Project website: http://www.lboro.ac.uk/departments/dis/disresearch/e-booksinpublib/index.html </li></ul><ul><li>Progress reports: http://www.bl.uk/concord/laser-reports.html </li></ul>
    5. 5. E-books in Essex <ul><li>Feasibility/proof-of-concept/live service delivery </li></ul><ul><li>E-books accessible via PC or mobile technology… </li></ul><ul><li>E-book formats: Palm, Adobe 6, MobiPocket… </li></ul><ul><li>Distributed to special user groups: mobile library users; housebound; day care centres; etc </li></ul>
    6. 6. E-valuation… <ul><li>Evaluation Methodology: </li></ul><ul><li>Evaluating collection usage during the nine month period </li></ul><ul><li>Evaluating user perceptions of the ebook collections(PC-based) and mobile technology </li></ul><ul><li>Evaluating professional perceptions of the e-book collections. </li></ul>
    7. 7. Some tasks we set ourselves <ul><li>Orientation for staff </li></ul><ul><li>Regular meetings with library staff </li></ul><ul><li>Recruiting volunteers </li></ul><ul><li>Training guides </li></ul><ul><li>Paper and online questionnaires </li></ul><ul><li>User and staff evaluation </li></ul><ul><li>Publicity programme </li></ul><ul><li>Progress reports http://www.bl.uk/concord/laser-reports.html </li></ul>
    8. 8. Some questions we had at the start of the project… <ul><li>What demand was there? </li></ul><ul><ul><li>None that we were aware of… </li></ul></ul><ul><li>What content was there? </li></ul><ul><ul><li>Fiction? Non-fiction? </li></ul></ul><ul><ul><li>Anything for the general reader? </li></ul></ul><ul><ul><li>Anything for children? </li></ul></ul>
    9. 9. Some more questions… <ul><li>What was the best format? </li></ul><ul><ul><li>Don’t know, but there were lots to choose from… </li></ul></ul><ul><li>What kind of hardware? </li></ul><ul><ul><li>Dedicated e-book readers… </li></ul></ul><ul><ul><li>PCs </li></ul></ul><ul><ul><li>PDAs </li></ul></ul>
    10. 10. And even more questions… <ul><li>What kind of supply model? </li></ul><ul><ul><li>Traditional – </li></ul></ul><ul><ul><ul><li>Select individual titles? </li></ul></ul></ul><ul><ul><ul><ul><li>One copy lent to one person at a time </li></ul></ul></ul></ul><ul><ul><li>Newer - </li></ul></ul><ul><ul><ul><li>Buy collection(s)? </li></ul></ul></ul><ul><ul><ul><ul><li>Simultaneous multiple access: entire collection always available </li></ul></ul></ul></ul>
    11. 11. And… <ul><li>Who were the suppliers? </li></ul><ul><ul><li>Net Library </li></ul></ul><ul><ul><li>Ebrary </li></ul></ul><ul><ul><li>Safari </li></ul></ul><ul><ul><li>Gale </li></ul></ul><ul><ul><li>Overdrive….. </li></ul></ul>
    12. 12. Some answers… <ul><li>Were provided by the project itself </li></ul><ul><ul><li>Target audiences to include </li></ul></ul><ul><ul><ul><li>Housebound people </li></ul></ul></ul><ul><ul><ul><li>Mobile library users </li></ul></ul></ul><ul><ul><ul><li>Visually impaired people </li></ul></ul></ul><ul><ul><li>So: </li></ul></ul><ul><ul><li>Hardware had to include </li></ul></ul><ul><ul><ul><li>Handheld device </li></ul></ul></ul>
    13. 13. Handheld device… <ul><li>Dedicated ebook reader? </li></ul><ul><ul><li>No longer available… </li></ul></ul><ul><ul><li>No longer desirable! </li></ul></ul><ul><li>So - PDAs – but what type? </li></ul><ul><ul><ul><li>Palm </li></ul></ul></ul><ul><ul><ul><li>Pocket PC/Compaq Ipaq </li></ul></ul></ul><ul><ul><ul><li>Sony Zire </li></ul></ul></ul><ul><ul><ul><ul><ul><li>etc etc </li></ul></ul></ul></ul></ul><ul><ul><li>Chose Ipaq 1910 – </li></ul></ul><ul><ul><ul><ul><li>Screen size/price… </li></ul></ul></ul></ul>
    14. 14. Content for PDAs <ul><li>Formats – Palm Reader, Adobe Acrobat, Microsoft Reader… etc </li></ul><ul><li>Supplier – </li></ul><ul><ul><li>Overdrive, in Cleveland Ohio </li></ul></ul><ul><ul><li>Wide range of titles in Palm and Adobe </li></ul></ul>
    15. 15. Ebooks and PDAs <ul><li>Bought 250 titles, accessible via website </li></ul><ul><li>Also accessible via library catalogue record… </li></ul><ul><li>Mainly Fiction in Palm, Non-fiction in Adobe- initially… </li></ul><ul><li>Traditional model – 21day loan </li></ul><ul><ul><li>(but no fines…) </li></ul></ul>
    16. 16. E-Books and PCs <ul><li>Ebrary – </li></ul><ul><ul><li>Accessible via People’s Network PCs, and remotely from home… </li></ul></ul>
    17. 17. E-books and PCs <ul><li>Buy whole collection(s) </li></ul><ul><ul><ul><li>Public Library “General Interest” </li></ul></ul></ul><ul><ul><ul><li>2500 + titles – mainly nonfictio </li></ul></ul></ul>
    18. 26. There have been 52 separate book titles downloaded in the period 010104 – 210404. The desriptor above of 4 titles represents the ‘titles’ of the categories above I.e the month headings.
    19. 29. The users speak (the good) <ul><li>&quot; The ebook site is wonderful: It's what the Internet was invented for...&quot;   recommending it to all my friends, and a neighbour -  who is blind - has just started to use ebooks as a result </li></ul><ul><li>I enjoyed the experience, and I feel with time I could get more used to the experience </li></ul><ul><li>Useful to take on holiday or even private study when a paper book is less easy to cope with. </li></ul><ul><li>I think they might be useful for people who travel a lot or have problems holding a book </li></ul><ul><li>Ease of transport. I seem to spend a lot of time waiting in hospitals or travelling </li></ul><ul><li>Can be used anywhere; takes up a small space in bags etc if travelling </li></ul>
    20. 30. The users speak (the bad) <ul><li>A fairly long learning curve to concentrate on small page size. However, after this period I found it easy </li></ul><ul><li>Printed paper books are visually better (palm being closest software to book), but iPAQ is good enough in the light of added portability </li></ul><ul><li>It seems to be for quick, casual reading only. It is difficult to &quot;lose yourself in a book&quot; I was very aware of my surroundings, and the people near me. </li></ul><ul><li>It is a completely difference concept. Would appeal more to young people, though might help elderly who cannot hold a large book (probably too small though). </li></ul>
    21. 31. The users speak (the ugly) <ul><li>I read quickly and was irritated by the flicker of moving the small pages on. Not easy to check back when I want to. I found it very irritating </li></ul><ul><li>The iPAQ is a much less enjoyable reading experience. The 'page-size' is too small. The iPAQ imposes it's pressure on the experience in a way that the paper book does not </li></ul><ul><li>Feel-look-texture-look of a library. Books more personal - just more technology, not as interesting as a book can be - older appreciate a book. Think it puts you off reading. Long term eyesight effects? Would turn us off reading. Not clear how we buy. How we get books - costs? </li></ul><ul><li>Cost and browser use. End of libraries such as Loughton and Debden </li></ul>
    22. 32. And the very polite… <ul><li>It was very good to try it out but I feel it is just not for me. I lost the story and could not get it back, and it needed charging halfway through. But thank you I will stick to paperbacks </li></ul>
    23. 33. What we now know <ul><li>Demand clearly exists </li></ul><ul><li>Content increasing daily – now over 1 million copyrighted e-books </li></ul><ul><li>Technology growing and improving </li></ul>
    24. 34. What we liked <ul><li>Portability, via PDAs (or tablets…) </li></ul><ul><li>Change font size, so every title can be large print </li></ul><ul><li>Access, 24/7 remotely </li></ul><ul><li>“ Read Aloud” in some formats </li></ul><ul><li>Search whole text </li></ul><ul><li>“ Added extras”, like DVDs… </li></ul>
    25. 35. Our concerns <ul><li>Collections: </li></ul><ul><li>Availability of Content </li></ul><ul><li>Fiction vs Non-fiction </li></ul><ul><li>Fewer (one?) formats </li></ul><ul><li>“ Not every print book makes a good e-book…eg cookery…” </li></ul><ul><li>Wider range of pricing/supply models? </li></ul>
    26. 36. More concerns… <ul><li>Technology (implementation and use of mobile technology): </li></ul><ul><li>Corporate/Local authority IT partners </li></ul><ul><li>Collections software functionality </li></ul><ul><li>PDA functionality </li></ul><ul><li>Privacy </li></ul><ul><li>Managing users fears/expectations </li></ul>
    27. 37. If you want to try this at home… <ul><li>Guidelines from Final Report: </li></ul><ul><li>Product Selection </li></ul><ul><li>Product Negotiation </li></ul><ul><li>Technical Implementation </li></ul><ul><li>Collection Development </li></ul><ul><li>Staff Training/Champions </li></ul><ul><li>Promotion </li></ul><ul><li>Evaluation </li></ul>
    28. 38. And still we rise: Co-East Information Commons <ul><li>Equity of Access </li></ul><ul><li>Region-wide, potential for cross-regional collaboration </li></ul><ul><li>Virtual e-procurement </li></ul><ul><li>E-interlending </li></ul><ul><li>Adding suppliers : Safari, netLibrary etc </li></ul><ul><li>Selection of mobile technology: PDAs, notebooks, laptops, smart phones </li></ul>
    29. 39. E-books in Essex <ul><li>Service now being offered countywide </li></ul><ul><li>New titles being added regularly </li></ul><ul><li>Being integrated into new LMS as part of standard service </li></ul>
    30. 43. Assumptions challenged… <ul><li>“Everything we thought we knew about who’d use e-books was wrong…” </li></ul><ul><li>Patricia Lowry, Cleveland (Ohio) Public Library </li></ul>
    31. 44. The future… <ul><li>“ The e-book market is set to explode… </li></ul><ul><li>… What better institutions to evangelize new reading than libraries…” </li></ul><ul><li>Steve Potash (President of the Open Ebook Forum– and CEO of Overdrive…) </li></ul>
    32. 45. Questions and Information contacts <ul><li>Martin Palmer [email_address] </li></ul><ul><li>The Essex Team: Elaine Adams, Janice Waugh, Jill Palmer, Lee Shelsher </li></ul><ul><li>Linda Berube linda . berube @cambridgeshire.gov.uk </li></ul><ul><li>Joanne John [email_address] </li></ul><ul><li>James Dearnley [email_address] </li></ul><ul><li>Anne Morris [email_address] </li></ul><ul><li>Cliff McNight [email_address] </li></ul><ul><li>Suppliers: </li></ul><ul><li>Overdrive http://www.overdrive.com/ </li></ul><ul><li>Ebrary http://www.ebrary.com/index.jsp (UK representative: Coutts) </li></ul><ul><li>Hewlett Packard: http://welcome.hp.com/country/uk/en/welcome.html </li></ul>