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  1. 1. Good™ for Enterprise Android Handhold User’s Guide Version 1.3
  2. 2. Contents 1 Getting Started 1 System Overview 1 About Good Messaging Applications 2 2 Setting Up Good Messaging 4 Installing Good Messaging for the First Time 4 3 Using Good Messaging 6 Email 6 Viewing an attachment 11 Creating Email Messages 13 Responding to an Event Request 14 Contacts 15 Viewing Contacts 16 Finding Contacts 17 Handling Contacts 18 Adding a Contact 19 Calendar 21 Viewing Events 21 Adding New Appointments 23 Editing and Deleting Meetings 25 Notifications 25 Android Handheld Synchronization 26 4 Preferences and Maintenance 28 Connection Status 29 User’s Guide ii
  3. 3. Email Delivery 29 Notifications 30 Email Previews 31 Calendar Settings 31 Managing Your Password 32 Widgets 34 Signature 35 Handheld Status 36 Copyright, trademark and patent information. 37 User’s Guide iii
  4. 4. 1 Getting Started Welcome to Good Mobile Messaging, the behind-the-firewall, wireless corporate email and data access system from Good Technology. Good Messaging provides your Android handheld handheld with a wirelessly synchronized, encrypted connection to your company servers, so you can instantly access up-to-date corporate email, calendar, and contacts from behind the firewall, when away from your desk. System Overview Your Android handheld works in conjunction with your email server and Good Mobile Messaging Server software on your corporate network. When you start up Good Messaging, your Android handheld connects wirelessly with your corporate network using the high-speed wireless network service supported by your Android handheld. Good Messaging Service synchronizes your Android handheld with your email, calendar, and contacts, just as those applications synchronize your desktop computer and laptop with your email server. In this way, your company and Android handheld folders present the same information to you. (Public folders and personal folders stored on your PC hard disk or laptop are not synchronized.) Your Android Handheld User Guide describes your Android handheld before it has been set up for use with Good Messaging software. In most cases, the guide remains accurate after the Android handheld has been set up. However, where your Android handheld guide describes Email, User’s Guide 1
  5. 5. About Good Messaging Applications Calendar, and Contact applications, use this guide instead for your corporate account. About Good Messaging Applications Good Messaging applications are wirelessly synchronized with your email server account. The data that gets synchronized includes: • Email messages Both message status and basic folder contents are synchronized. For example: - Messages marked read on your Android handheld are marked read on the email server and in your Inbox. - New messages sent to your email server Inbox are also automatically sent to your Android handheld. - Messages you delete from the Inbox on your Android handheld are also deleted from your company Inbox. For more information on email synchronization, see “Editing and Deleting Meetings” on page 25. • Contacts All personal company contacts are added to your Android handheld and kept synchronized. Personal contacts are those stored in the Contacts folder or Address Book in your account (the ones that you see when you click the Contacts folder in your company account). • Calendar Both calendar events and event requests are synchronized. You can create events, and accept or decline event requests from your Android handheld. You do not need a physical connection to your computer to synchronize. Synchronization happens whenever the Android handheld radio is on, you are running Good Messaging, and you are in coverage, as shown by the signal-strength indicator for data service on your Android handheld. User’s Guide 2
  6. 6. About Good Messaging Applications Note: You can choose to work offline but still continue to read and compose messages; to do so, tap “Work offline” on the Settings > Connected screen. An active wireless network connection or access to a WiFi network (if it is supported by your Android handheld) is required for synchronization to work when you are running Good Mobile Messaging. User’s Guide 3
  7. 7. 2 Setting Up Good Messaging Once your account is activated by your IT administrator, you will receive a welcoming message from Good that gets you started setting up Good Messaging. You won’t need to return your Android handheld to the administrator for setup or connect it to a computer. Installing Good Messaging for the First Time To set up your Android handheld with Good Messaging: 1. Your IT administrator will send you a message with your email address, a PIN (and expiration date, if applicable), and a URL address. 2. Make sure your Android handheld is fully charged and your wireless connection is active. See the documentation that came with your Android handheld for details. 3. Use the Android handheld browser to navigate to the URL address provided in the email sent by your IT administrator. You will be redirected to the Good for Enterprise application in Android Market. Click the link to initiate the download and automatic installation of the Good application. When installation is complete, launch the application. 4. Enter your login information. This includes: • Email address. • PIN. • Select Next. User’s Guide 4
  8. 8. Installing Good Messaging for the First Time A series of download, install, and connection screens appears. The status indicators at the top of the screen change to track setup progress. 5. If your administrator has enabled a policy requiring a password on Good Messaging, you’ll be prompted to set it now. When services are connected, Good Messaging automatically synchronizes your handheld with information in your enterprise email account. This includes email messages, contacts, calendar appointments, and so on. (For more information, see “Android Handheld Synchronization” on page 26.) Note: If you see any errors during startup or if your connection appears to fail, contact your IT administrator. Congratulations! You are ready to use Good Messaging applications on your handheld. User’s Guide 5
  9. 9. 3 Using Good Messaging After your Android handheld is set up, company email messages, contacts, and activity will be synchronized with it. You can use the handheld to manage your email and contacts, and view your calendar, in the same way that you would in your company account. Email Starting up Good displays your email Inbox. Email status icons Tap an icon to display calendar, contacts, or preferences. User’s Guide 6
  10. 10. Email Email status New, unread message Opened message (no icon) Replied-to message Event request Forwarded message High importance Attachement Tap an email to display its contents. Previous and next messages Phone numbers are hyperlinked; tap to place a call. Reply, Reply All, or Forward Menu of Compose actions message Move to different folder Discard message Your Good setup on the handheld includes your company folders. You can use these folders for managing email messages. Messages are User’s Guide 7
  11. 11. Email synchronized between your company account and your handheld for these folders. While in the email list, tap here to display list of folders Tap to display subfolders Tap a folder in the list to open it. Your handheld will contain any email folders that you have added to your company account. (You can create and rearrange folders using your company account, but not using your handheld.) If you create sub-folders under Drafts, Contacts, Calendars, or Outbox, these User’s Guide 8
  12. 12. Email folders will not appear on your handheld. You must enable synchronization of email for each desired personal folder using Preferences; for instructions, refer to “Email Delivery” on page 29. If you don’t enable synchronization for a folder, you’ll need to maintain it manually. Only email folders that are stored on your email server are included on your Android handheld. Personal email folders (*.pst) stored on your computer’s hard disk are not included. (You can access both types of folders with your company account.) To move a message from one folder to another, tap and hold on the message, and tap Move in the menu that is displayed; or tap the folder icon at the bottom of the opened message. A list of folders is displayed. Tap a folder and the message is moved to that folder. To change the order in which your email is sorted or to filter the messages to be displayed, pull down on the email list. Tap Sort and Filter. A screen of sorting and filtering choices is displayed. User’s Guide 9
  13. 13. Email Select the desired sorting order. Scroll down to choose a filtering option: To search the names and/or subjects in your email list, pull down the email list and tap on the Search field. Enter a search name or word and tap the From, Subject, or Both button. All matches will be displayed. To respond to a message, open it and tap the response icon at the bottom. You can reply, reply to all, or forward the message. When you reply to a message, you cannot delete or edit the original email User’s Guide 10
  14. 14. Email text. However, you can copy the text to a new message, then edit it. When you have finished your response, tap Send. To handle multiple messages, tap the Edit icon in the email list. Tap the checkboxes next to the messages to be affected, and tap the menu checkmark at the bottom of the screen. Menu choices include Delete, Mark as Read, Mark as Unread, Move, Flag for Follow-up, Flag Complete, Clear Flag. Viewing an attachment Tap the attachment icon within a message to display a list of attachments. User’s Guide 11
  15. 15. Email List of attachments in the message. An unlimited number of attachments are allowed. Tap Open to display a Download button. Tap Download to download and display it. You can tap as many attachments as you want, for simultaneous download. Attachments that can be viewed depend upon which applications you have installed on your phone. You can download any type of attachment, as long as the attachment’s extension is not blocked by your IT administrator's security policy settings. However, in order to open the file after downloading, you’ll need the correct third-party application installed on your phone. There are a number of free and paid applications available on Android Market for opening .doc, .ppt, .xls, and .pdf files. You can download one of these applications. Also note that .mp3 and .wav files are supported by the native Music application on the phone. HTML images are treated as message content, not images. To save delivery time, attachments are transferred to your Android handheld in separate sections. You can do other work in Good Messaging while the attachment(s) are being delivered. Exiting from Good Messaging before a download is complete will not cancel the operation. User’s Guide 12
  16. 16. Email Creating Email Messages To create an email message, tap the Compose icon . A blank (or draft) message appears. As you enter characters in the To and CC fields, a list of matching previous recipients and contacts appears. At the bottom of the list, when displayed, a message indicates that your corporate directory is being searched for further names. List of matching previous recipients and contacts You can enter an email address directly or select a previous recipient or contact from the list. The To: field is limited to 32 recipients. For more on contacts, refer to “Contacts” on page 15. User’s Guide 13
  17. 17. Email Enter a message. When writing a long message, it’s a good idea to save your work occasionally. The message is saved in the Drafts folder. If you need to leave the message before you are ready to send it, you can select it later in your Drafts folder to open it and continue writing it. Tap the menu button to set importance: Normal, Low, or High. Save this message in the Drafts folder Send this Discard this message message When you have finished composing the email message, tap Send. Messages you send are temporarily stored in the Outbox folder on your handheld. When the message is sent, a copy is stored in the Sent Items folder on your handheld and in your company account. Responding to an Event Request Event requests sent from other users appear in your Inbox with an icon. You can use your handheld to respond to event requests. From your Inbox, tap the message to open the event request. A description of the event appears. User’s Guide 14
  18. 18. Contacts Display Day View with this meeting included. Respond menu Accept, decline, or tentatively accept the request using the Respond menu. After you choose a response, a comments screen appears. Add comments if desired. Then select Send to send your response. In the example screen above, the proposed six-hour meeting overlaps five existing meetings for the invitee. After you send your response, the event request is automatically deleted from your Inbox and moved to the Deleted Items folder. Event requests that you accept are automatically added to your calendar. (See also “Adding New Appointments” on page 23.) Contacts When Good Messaging is installed on your handheld, your company contacts are synchronized with the handheld’s contacts store. (Your User’s Guide 15
  19. 19. Contacts administrator can specify which elements of data in a contact are kept synchronized.) Thereafter, the contacts displayed within Good on the handheld will be kept up-to-date with your company contacts. In addition, any changes made to your company contacts will be reflected in your contacts store (but not vice versa). The Good contacts will contain your personal contacts but not company history or shared contacts. Contacts can be used to make phone calls with your phone and send email and text messages. Good Messaging must be running for Contacts to be available to other applications. Viewing Contacts To view contacts from within Good Messaging, tap the Contacts icon in the Tab bar. A list of all of your contacts appears. Tap to scroll letter-by-letter in Tap a a long list. This contact appears when to view its you scroll details rapidly. Tap a contact to display details about it. User’s Guide 16
  20. 20. Contacts Tap to call Tap to send a text message Tap to send an email Tap to open Google maps Finding Contacts When searching a long list, use rapid brush movements with your fingertip to accelerate scrolling in either direction. Touch the screen to stop the scrolling. If you scroll rapidly down a long list of contacts, a tab appears at the side of the screen. Tap and drag to navigate through the list letter-by-letter. You can find contacts based on the first few characters of a first name or last name. This feature is useful for working with long lists of contacts. You can search your personal contacts or the GAL.To find a contact, display the contacts list, tap the menu button, and tap Search or Search Corporate Directory. User’s Guide 17
  21. 21. Contacts Type in a search string and tap the magnifying glass. Matches will be displayed. For example, if you enter smi in the search field, only contacts with that string in them are displayed. If the characters you enter do not match any contacts, no names are displayed. Note: You cannot search the GAL while working offline. Handling Contacts To edit or delete a contact, press and hold on it in the contacts list. A menu is displayed. Tap to view contact details Tap to edit the contact. Tap to delete the contact. If you choose to delete the contact, you’ll be prompted to confirm. You can also delete the contact from its detailed view, by pressing the menu button and then tapping Delete. User’s Guide 18
  22. 22. Contacts If you choose to edit the contact , an edit screen is displayed. You can also reach this screen from the contact’s detailed view, as with the delete operation, by pressing the menu button and then tapping Edit. Tap a button or field to edit Use plus and minus buttons to add and delete fields Enter or change information in the fields as desired. When you have finished making changes, choose Save from the menu. You’ll be prompted to save or discard your changes if you attempt to close the window without saving. Adding a Contact To add a new contact to the address book, tap the Add button when in the Contacts list. User’s Guide 19
  23. 23. Contacts Tap to create a new contact. A New Contact screen is displayed. Tap a field or button to edit it. Tap Save when done. Use plus and minus buttons to add and delete fields At a minimum, you must enter any one of the following items for a contact: first name, middle name, last name, company, or email address. The remaining fields are optional. You can enter up to three email addresses for a contact. You can also include a contact’s title, company address, home address, and notes about the contact. The Android handheld will accept contact phone numbers for the following categories: Work, Mobile, Home, Pager, and Fax. The other User’s Guide 20
  24. 24. Calendar company categories are not synchronized with the Android handheld. Use the plus and minus buttons to add and delete fields. If you include the country code and/or area code as part of a contact’s phone number, Good Messaging automatically includes this code (as required) when you dial the contact. When you have finished entering contact information, tap Save. The new contact you added appears in the list of contacts and will be synchronized with contacts in your company account. Calendar Good Messaging’s Calendar feature keeps your handheld synchronized with your company calendar. You can use your phone to monitor your company meetings and appointments. When your handheld is set up, all of your calendar events from the past week and all future events are added to it. With this application you can: • View existing events by day or month • Add new appointments Viewing Events You can start the Calendar application in Day or Month View. A list of the day’s events is displayed in Day View. In Month View, days with events are shaded. The month’s events are displayed in a scrollable list at the bottom of the screen (an “agenda” view). User’s Guide 21
  25. 25. Calendar Day View Previous day Next day Tap an item to expand it. Tap an event to view details about it. Month View Previous month Add new event. Week number Meeting (when turned on indicators. in Preferences) Scrollable list of events User’s Guide 22
  26. 26. Calendar Adding New Appointments To add a new appointment, in the Day or Month view tap the New Event icon Use the screen displayed to add an appointment to your calendar. Use this screen to define your event. Tap a field to search for and add participants and location, set start and end Invitees can times and dates, be “required” and add notes. or “optional.” User’s Guide 23
  27. 27. Calendar Enter participant names at the cursor. Backspace over a name to delete it. As with email messages, as you enter characters in a field, a list of matching previous recipients and contacts appears. At the bottom of the list, when displayed, a message indicates that your corporate directory is being searched for further names. After you’ve specified the meeting participants, their schedules are checked to see if they are available. Participants are checked for schedule conflicts. Event requests and your responses to event requests (for example, acceptances) are stored in the Sent Items folder of your company account but not in the Sent Items folder on your Android handheld unless your IT administrator has enabled this feature. User’s Guide 24
  28. 28. Notifications Editing and Deleting Meetings To delete a meeting, tap to open it and click the Delete button at the bottom of the screen. To edit a meeting that you’ve created, tap the meeting, tap the Edit button, and make the required changes on the editing screen displayed. For recurring events you created in your company account, you can edit a specific occurrence or the subject, location, notes, or attendees for the series of events. You cannot use the phone to change the dates, times, or other rules for a series. When you have finished changing the event, tap Save. The changes are sent to any attendees you invited. Attendees deleted from an event are not notified. Notifications The notification bar alerts you to the arrival of new email and reminds you of upcoming events, when reminders have been set. Event reminders New mail has arrived Good Messaging is offline. Provide password to start. When you open Good Messaging, the new-mail icon is cleared from the notifications bar. Pull down the bar and tap the icon to display a list of the new messages. Tap a message to open it. (If there is only one new message, tapping the icon will open it automatically.) Pulling down the bar and tapping the event reminder opens the Reminders window, with snooze and dismiss options at its bottom. User’s Guide 25
  29. 29. Android Handheld Synchronization Tap a meeting to display its deetails. If Good Messaging attempts to restart after stopping and a password is required, a lock icon appears in the notification bar. Pull down the bar and tap the icon to display a screen where you can enter the password and allow Good Messaging to start. The icon will appear, for example, when you turn on the handheld’s power. To enable or disable audible notifications, refer to “Notifications” on page 30. Android Handheld Synchronization The following are exceptions to synchronization between your company account and the Android handheld: • Your company-account contacts are synchronized to local device contacts, but local device contacts are not synchronized to the corporate account. • Items removed from the Android handheld via aging to free up space are not deleted from your company account. • Items in the company and Android handheld Sent Items folders are not synchronized. • Items sent to the Drafts folder are not sent from your company account to Android handheld and vice versa. User’s Guide 26
  30. 30. Android Handheld Synchronization • Items originally filtered into an unsynchronized email server folder are synchronized if moved or copied to a synchronized folder, subject to the rules in the following item. • If you exceed your email mailbox storage limit, your Android handheld will display the following message: “You are over your host email storage quota. The Android handheld cannot send or receive email until you free up mail storage from your desktop computer.” The Android handheld will pause for 15 minutes before trying again to synchronize with your company accounts. Clear some mail from your mailbox using your company account or request a higher quota from your IT administrator. Good Messaging will retry every 15 minutes until you are no longer over quota. User’s Guide 27
  31. 31. 4 Preferences and Maintenance This chapter describes how to maintain Good Messaging on your Android handheld. Topics described in this chapter include: • Changing your connection status • Choosing which email folders to sync • Email notification settings • Email previews • Managing Calendar settings • Managing your password lock • Changing your signature • Checking Good Messaging status User’s Guide 28
  32. 32. Connection Status Connection Status You can force your handheld to send any pending emails in your outbox and receive any available new mail by tapping Send/Receive now on the Settings > Connected screen. Once the operation is complete, the handheld returns to continuous synchronization. You can cause your handheld to stop sending and receiving email continuously by tapping Work offline. As long as the handheld is offline, no email is sent or received. Tap to terminate synching. Email Delivery Your company Inbox, Sent, and Drafts folders are synchronized automatically with Good Messaging on your handheld. You can choose which other of your company folders are to be synched. Note that if you have your company account set up to filter mail into folders, you’ll need to enable syncing with those folders on your handheld too, for the filtered messages to show up. User’s Guide 29
  33. 33. Notifications To enable syncing for a folder, tap the Preferences icon in the Good toolbar, then tap Preferences in the list that is displayed, and tap Email Delivery. Inbox, Sent Items, and Deleted Items Green check folders are signifies that synched by the folder is default. Drafts synced. folder is never synched. Tap to enable syncing for the folder or subfolder. Subfolder syncing independent is of parent folder syncing Notifications Your handheld can notify you of waiting Good Messaging email and calendar requests in the same way that it handles other notifications. Configure Good notification settings from Settings by tapping Preferences and then Notifications. User’s Guide 30
  34. 34. Email Previews Turn audible notifications on/off Email Previews To display the first two lines of each message as part of the email list, tap the Preview option in the Preferences list. A green check signifies that the preview option is enabled. Calendar Settings Choose the Calendar option in the Preferences list to: • Turn on week numbers • Specify the first day of the week (Sunday or Monday) User’s Guide 31
  35. 35. Managing Your Password • Specify the first week of the year Week numbers turned on. Your choices for first week of the year: • Starts on first January • First 4-day week • First full week Managing Your Password The system administrator may require that you enter a password to run Good Messaging. The administrator sets policies that govern the format and function of this lock password. You also have the option of setting such a password yourself, even if administrative polices do not require it. If the password you enter does not conform to the administrative policies that are set for your handheld, an error message appears and you are prompted to re-enter the password. User’s Guide 32
  36. 36. Managing Your Password Your administrator can set a policy that removes Good Messaging and all its data from the handheld if you enter an incorrect password a specified number of times in a row. You can use Settings > Preferences > Password Lock to enable a password, change it, and specify the idle time that will lock the Good Messaging screen. Your administrator can lock you out Your after too many administrator incorrect may set a passwords. policy to enable this lock. If your administrator changes a password policy for your handheld, you’ll be informed the next time that you are required to enter or change the password, or if you try to change the password yourself. At that time you’ll be required to make any changes to your password that may be required by the new policy settings. User’s Guide 33
  37. 37. Widgets Widgets There are two Good widgets available, for email and calendar. These lock in the same way as the Good Messaging application itself. To add a Good widget, press and hold on an empty area of the Android handheld’s homescreen. Tap Widgets in the menu that appears, and then select a Good application from the list that is displayed. User’s Guide 34
  38. 38. Signature Signature From Preferences, choose Signature to edit your email signature. Tap to change how your signature is used. Tap to edit your signature. You can choose to apply your signature to all email messages that you forward, reply to, or compose, or just to those that you compose. User’s Guide 35
  39. 39. Handheld Status Tap to choose. Edit signature as desired. Handheld Status Choose Preferences > Status to display information about Good Messaging on your handheld. User’s Guide 36
  40. 40. Copyright, trademark and patent information. iPhone User’s Guide (Last revised: 04/01/10) Documentation complies with client software version 1.3 ©Good Technology, Inc. 2001-2009. All rights reserved. Good, Good Technology, the Good logo, Good Mobile Messaging, Good Mobile Intranet, Good Mobile Defense, Good Mobile Application Services, GoodAccess, GoodInfo, GoodLink, and Powered by Good are trademarks of Good Tech- nology, Inc. VeriSign(R) is a registered trademark of VeriSign, Inc. All other trademarks and service marks contained herein are the property of their respective owners. For example, Microsoft, Win- dows, Windows NT, Exchange and Outlook are trademarks of Microsoft Corporation. RIM, Research in Motion, RIM 950, RIM 957, and BlackBerry are registered trademarks or trademarks of Research in Motion Limited. Mobitex is a trademark of the Swedish Telecommunications Adminis- tration that may be registered in some jurisdictions. Datalight is a registered trademark of Datalight, Inc. FlashFX(tm) is a trademark of Datalight, Inc. Cingular, Cingular Wireless, the Cingu- lar Icon, Xpress Mail, and Xpress Mail with Good Messaging are trademarks of Cingular Wireless, LLC. All rights reserved. Some or all of the following notices may apply to portions of the software or documentation pro- vided by Good Technology, Inc.: Outside In®Wireless Export © 2001 Stellent Chicago, Inc. All rights reserved. Copyright 1993-2001 Datalight, Inc., All Rights Reserved. U.S. Patent Office 5,860,082. Code written by John Halleck is used with his permission. This distribution contains exe- cutables of the Netscape ® Security Service (NSS) and Netscape Portable Runtime (NSPR). You may obtain the source code for these files from, which source files are subject to the Mozilla Public License 1.1. Part of the software embedded in this product is eCos - Embedded Configurable Operating System, a trademark of Red Hat. Portions created by Red Hat are Copy- right (C) 1998, 1999, 2000 Red Hat, Inc. All Rights Reserved. THE SOFT- WARE IN THIS PRODUCT WAS IN PART PROVIDED BY RED HAT AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY RED HAT. IN NO EVENT SHALL RED HAT BE LIABLE FOR ANY DIRECT, INDIRECT, INCI- DENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLI- GENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. You may obtain a copy of the source code of the eCos Original Code from You may obtain a copy of source code of Good Technology, Inc.'s Modifications that have been publicly released in Execut- able form by sending an email to The source code of the eCos Original Code and Good Technology, Inc.'s Modifications are subject to the Red Hat eCos Public License Version 1.1 (copy available at Some or all of the following notices may also apply to portions of the software or documentation provided by Good Technology, Inc.: ScriptEase(tm) Javascript/ECMAScript interpreter developed by Nombas, Inc. All Rights Reserved. This product includes software developed by the Apache Software Foundation ( Copyright (c) 2000-2003, The Apache Software Foundation and/or Yves Piguet. All rights reserved. Neither the name of Yves Piguet nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License. You may obtain a copy of the License at Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. Copyright (c)1999-2001 Dan Adler, 315 E72 St. NY, NY, 10021 USA. (email: All rights reserved. The Jetty Package is Copyright Mort Bay Consulting Pty. Ltd. (Australia) and others. Individual files in this package may contain additional copyright notices. The javax.servlet packages are copyright Sun Microsystems Inc. Copyright (c) 1990-2003 Sleepycat Software. All rights reserved. You may obtain a copy of the source code for the DB software from http:// You may obtain a copy of source code of Good Technology, Inc.’s Modifications that have been publicly released in Executable form by sending an email to Copyright ©1996-1999 Corporation for National Research Initiatives; All Rights Reserved. Copyright (c) 1995-2000 by the Hypersonic SQL Group. All rights reserved. Copyright (c) User’s Guide 37
  41. 41. 2001-2002, The HSQL Development Group. All rights reserved. Copyright 2002 (C) Nathaniel G. Auvil. All Rights Reserved. Copyright (c) 1998-2000 World Wide Web Consortium (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. Copyright (c) 2001 MX4J. All rights reserved. Copyright 1994-2005 Sun Microsystems, Inc. All Rights Reserved. Copyright 1999,2000 Boris Fomitchev Copyright 1994 Hewlett-Packard Company Copyright 1996, 97 Silicon Graphics Computer Systems, Inc. Copyright 1997 Moscow Center for SPARC Technology. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Good Technology, Inc. may have patents or pending patent applications, trademarks, copyrights or other intellectual property rights covering this subject matter. The software and documentation do not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Good Technology, Inc. The software and documentation may be covered by one or more patents as set forth at http:// which have been licensed by Research in Motion, Ltd. (“RIM”) to Good. RIM is not affiliated with, nor does RIM endorse the operability of, the products or services described herein. Such patent license should not be construed as exhausting RIM's rights to royalties or damages or other compensation or relief or the grant of any express or implied license: (a) in relation to customer's use of third party products (except to the extent that use of third party email applications arises as a direct result of the customer using Good's products or services or the customer uses a third party wireless personal digital assistant or network carrier services in conjunction with Good's products or services); or (b) where customer or the supplier of the wireless personal digital assistant or wireless network services asserts any intellectual property rights against RIM notwithstanding the terms of clause (a) above, and RIM has exercised its right to suspend all or a portion of the licenses granted to Good. Software from the Unicode project, in its modified form, is being used in the product. The license terms are as follows. Copyright © 1991-2008 Unicode, Inc. All rights reserved. Distributed under the Terms of Use in Permission is hereby granted, free of charge, to any person obtaining a copy of the Unicode data files and any associated documentation (the "Data Files") or Unicode software and any associated documentation (the "Software") to deal in the Data Files or Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Data Files or Software, and to permit persons to whom the Data Files or Software are furnished to do so, provided that (a) the above copyright notice(s) and this permission notice appear with all copies of the Data Files or Software, (b) both the above copyright notice(s) and this permission notice appear in associated documentation, and (c) there is clear notice in each modified Data File or in the Software as well as in the documentation associated with the Data File(s) or Software that the data or software has been modified. Disclaimer No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Good Technology, Inc. Information in this document is subject to change without notice. This publication could include technical inaccuracies or typographical errors. Good Technology may make improvements or changes in the products or the programs described in this publication at any time. Good Technology, Inc. 101 Redwood Shores Parkway, Suite 400 Redwood City, CA 94065 Be Good. Be Safe. Please do not use while driving or engaged in any other activity that User’s Guide 38
  42. 42. requires your full attention. User’s Guide 39