Black box cisco business plan


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How can Black Box assist you with your Cisco needs? This high level walk through explains how Black Box works closely with Cisco to achieve the best results for all.

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  • Need to be careful with this BP has very specific processes, reporting.Position as a discipline.
  • I think this is a key slide. Emphasize that we do not always know where we begin and what services are needed. Again it is about the discipline.
  • We need to do a little probing here.Can Siemens Sell Smartnet? How can we position them to earn margin?Will our systems and process drive cost out of the model? Can we site examples of managing the complexity of Smartnet?
  • How might we plug our tools into BP/Siemens Process.Could they make it their own?
  • Focus as an illustration only remember we have many people engaged as on-site personnel performing some of these functions. Our goal would be to optimize human and system resources.
  • Black box cisco business plan

    1. 1. Integrated Communications— Delivered Innovative solutions & advanced technologies for today’s complex communications challenges. Voice Communications | Data Infrastructure | Technology Products
    2. 2. Black Box Company Highlights Our Expertise • Serving the entire network life cycle from consulting, planning and design through implementation, support and management. By the Numbers • 200 offices and 175,000+ clients around the globe • 4,200+ team members • 2,500+ technicians • 5,000,000+ ports under maintenance • Servicing over 85% of the Fortune 100 Strength • Public company (NASDAQ: BBOX) since 1994 • $1.1 billion in annual revenue — 59% Voice Communications Services — 23% Data Infrastructure Services — 18% Technology Product Solutions • Positive cash flow for 33 consecutive years • Double digit EBITDA • Independent provider of major communications and infrastructure technologies. • Technicians cover the U.S. and Canada pervasively. • Financially stable and strong. Black Box Headquarters Pittsburgh, PA
    3. 3. True Communications System Integration Voice and Collaboration Managed Services Wireless Digital Signage Intelligent Infrastructure Management Security Structured Cabling Staff Augmentation » Complete life cycle services. » Technology-independent portfolio of solutions. » Global footprint with deep technical resources.
    4. 4. Black Box: Recent Industry Recognition  Positioned in Gartner’s Magic Quadrant for Communications Outsourcing and Professional Services (COPS) in North America.  Recipient of Cisco’s Customer Satisfaction Excellence Gold Star for Delivering Outstanding Customer Service to Clients in the United States.  Recognized by CRN Magazine as a Top 100 IT Integrator in 2011 VAR 500 for Tenth Year in a Row, ranking 17th.  Named One of InformationWeek’s 500 Most Innovative Users of Business Technology
    5. 5. Black Box can design and deploy a Cisco solution to enable your business. ROBUST CERTIFICATIONS BROAD EXPERTISE Global Certifications • U.S. - Gold Partner • Japan – Premier Certified Partner Express Foundation Partner • UK – Select Certified Partner, Small Business Specialized • Australia, Canada – Registered Partner Specializations • Advanced Borderless Network Architecture • Advanced Collaboration Architecture • Advanced Data Center Architecture • Master UC Specialization • Cloud and Managed Services Master • IronPort Gold Certified • Cisco Powered Managed Business Communications • Smart Care Registered Partner • WebEx Partner • ATP - Cisco TelePresence Video Master • ATP - Identity Services Engine • 6 CCIEs • 164 CCNP/DP/VP • 163 CCDA/NAs • 32 CSEs • 400+ Exam Certifications STRATEGIC POINTS OF INTEREST Participation in: • Executive and Regional VAR Councils • Partner Operations Advisory Board • Service Partner Advisory Board • US/Canada Technical Leadership Conference Customer Satisfaction Excellence for 8 Consecutive Periods VALUABLE SERVICES • ConvergenceCareSM • • • • Network Assessments Sophisticated Network Monitoring Innovative Managed Services Including Staff Augmentation Global Procurement Company Confidential
    6. 6. Part of an Elite Group of Cisco Partners Gold Certified with all 3 = 12 # of Partners with Master Tele-presence Video = 20 # of Partners with Master UC = 51 # of Master Managed Services Channel Partners =57 # of Cisco Partners in the US = 8,000
    7. 7. Customer-Focused Tools that Deliver Continuous Value Exchange Zone, SMARTnet Manager, and iPro
    8. 8. The Exchange Zone Define Plan Design Stage 2 Test Deploy Support  The Black Box Exchange Zone (EZ) allows for high quality engineering and project management expertise to deploy successful deliverables throughout the project life cycle.  The process organizes the many inputs and outputs necessary to successfully deploy new technologies.  In conjunction with best practices from the Project Management Institute (PMI), the EZ is a culmination of years of industry experience proven to deliver high quality projects to our clients. Company Confidentia Pete Accetturol
    9. 9. Exchange Zone Life Cycle Model Define Plan Design Stage Test 3 Deploy Support Risk & Change Management Risk & Change Management Risk & Change Management Prepare training materials Create Test Matrix Execute Go Live Plan Inventory & test hardware Approve Test Plan System Monitoring Provide Day 1 support Configure hardware Execute Test Plan Incident Management Perform final project audit Software Implementation Problem Management Problem Management Provide final project deliverables Account Planning Identify project team Risk & Change Management Understand business requirements Conduct internal kickoff meeting Conduct client kickoff meeting Develop technology strategy Identify project risks Conduct design session workshops Conduct product & technology demo Develop project plan & project timeline Validate design & sign off on design Create high level design Procure hardware Develop Implementation & Operations Plans Ship all hardware & software Conduct Administrator & End User Training Configuration Management Client review Change Management Develop Training Plans Rack & stack hardware at client site Test Acceptance Execute closing process Transition to ConvergenceCare Plan Design Stage Test Deploy Support Define Initiating Planning Executing/Monitoring & Controlling Conduct close out meeting Closing Company Confidential Pete Accetturo
    10. 10. Black Box SMARTnet Services Why Black Box? • • • • • • • Best Practices Resources and Personalized Care Welcome Packets Continual Management of your contract Pro-active Renewal Process Web Based Tools – iPro & iMan (SMARTnet Manager) Creative Renewal & Financing Options Company Confidential Pete Accetturo
    11. 11. SMARTnet Automation Tool SMARTnet Value-Add • Assures that the correct SMARTnet is ordered – automated controls • All SMARTnet ordered is tagged to certain contracts – no run-away contracts and site IDs • To-The-Day Co-termination of coverage – assures coverage with out the waste of coverage during non-production. Average amount saved due to the process is 6% • Tracks Cisco assets, their locations, contract #’s, contract end dates in one view • Automates and simplifies adds, moves and changes to assets and contract information Company Confidential Pete Accetturo
    12. 12. Customer Experience Automation Tool: iPro Black Box has developed a .NET web-based tool to procure, maintain, and track Cisco Asset Inventory and related maintenance contracts. Company Confidential Pete Accetturo
    13. 13. Black Box ConvergenceCare SM A Black Box Network Services Solution
    14. 14. Black Box ConvergenceCare SM Build-your-own solution bundle that includes Cisco maintenance + customized Black Box services to help you get the most out of your technology investments. 14 Company Confidential Pete Accetturo
    15. 15. Black Box ConvergenceCare Platinum SM  Includes SMARTnet and Remote NOC Support • Bundled with ―Select Your Own‖ Black Box Services  Bundled Services Can Include: • Onsite Dispatch of Local Resources • Network Performance Management • Real-Time Monitoring with Quarterly Audits • Valuable Reporting SMARTnet + Remote NOC +/- Onsite Dispatch +/- Real-Time Monitoring w/Quarterly Audits = ConvergenceCare Platinum 15 Company Confidential Pete Accetturo
    16. 16. Service Level Agreements You Can Count On    Time to Acknowledge – Time for an engineer to start working on a reported problem. Time to Callback – Time for an engineer to complete the initial diagnosis and contact the customer. Time to Resolve – Time it takes to resolve the customer issue. Time to Acknowledge Time to Callback Time to Resolve 0.5 1 4 1 2 8 Medium Priority 24 24 48 Low Priority 48 48 96 SLAs System Down High All times in hours. 16 Company Confidential Pete Accetturo
    17. 17. Real-Time Monitoring: Cisco Unified Communication Monitoring  Real-time monitoring of Cisco Unified Communications solutions: • Provides real-time alarm event detection for: - Application monitoring support for:  Unified Communications Manager  Unity  Voice Gateways - Solution provides server level monitoring for other UC servers: • • • SMARTnet + Provides additional tools for troubleshooting. Standard reporting via customer web portal. Remote connectivity required. Remote NOC +/- Onsite Dispatch (Optional) Quarterly Audits +/- +/- Real-Time Monitoring w/Quarterly Audits = Black Box ConvergenceCareSM 17 Company Confidential Pete Accetturo
    18. 18. For more information contact: Pete Accetturo