Chat anywhere Feedback responses 72% used on the website 28% used it in the online learning system Other suggestions… MySpace
It is difficult to juggle Meebo with phone and in-person requests Not knowing the true identity of someone can be off putting – are they sincere in their use of the service?
Users say… Feedback responses 70% think it is good or excellent 7% say it is OK 23% think it is poor
<ul><ul><li>thanks for answering my questions this chatting tool is really a good idea! Greetings from floor 4! </li></ul></ul>Too many bad experiences It was incredibly helpful, I was worried I couldn’t access a Journal and help was instantly available Knowledgeable and fast No response, nothing happened The service was impeccable! Excellent! Great except a bit slow to begin with I got no response, even though it said online
I think someone should be rostered on for chat away from the desk ‘ that’s how it should work” – I can remember the satisfied feeling but I can’t remember the query most of the time the Meebo questions seemed to arrive when I had other customers or were just one line answers