The MustHavePowerPoint For BetterListening! <br />
Chapter 1<br />
Decide<br />To<br />Listen<br />E<br />S<br />C<br />U<br />C<br />H<br />A<br />R<br />
Create the proper atmosphere <br />
Focus <br />On<br />The <br />Speaker<br />
Show that you’re paying attention.<br />
Chapter 2<br />Interpreting<br />in·ter·pret [in túrprət]<br /><ul><li> To explain or tell the meaning of : present in und...
Determine <br />the<br />speaker’s meaning.<br />
Confirm that you understand the meaning.<br />
Show that you understand the meaning. <br />
Chapter3<br />Evaluating<br />
Gather + More = Information <br />
Decide whether the information is GENUINE.<br />
Evaluate <br />the <br />Information<br />
Communicate<br />Your<br />evaluation<br />
Chapter 4<br />Responding<br />
Learn what the speaker expects.<br />
Consider your own time and energy<br />
What<br />Decide<br />Do<br />To<br />
Chapter 5<br />
Pay Close Attention<br />Bob:  “ I hate math. It hurts my brains with all the endless formulas and numbers.”<br />Sam: “ I...
Chapter 6<br />Fogging<br />
Pay Even More<br />Close Attention<br />Guest: “This hotel is the worst hotel I’ve ever been to!”<br />Front Desk “O? Tell...
Chapter 7<br />Paraphrasing<br />
Erica V. Mr. Haywire <br />Erica:  “I’m terribly sorry for being unable to hand in the paper you’ve requested sir, but you...
Chapter 8<br />Summarizing and Self-Disclosure Statements <br />
For Example…<br />Bill: “So what I think you should focus on is lesser words and pictures then on the color palette. I lik...
Self-Disclosure tells the speaker you can empathize with their situation<br />John:  “This presentation is driving me craz...
Clarifying Questions <br />Ask questions if you don’t understand a statement or if you need the speaker to be more clearer...
A misunderstanding…<br />Mr. Boss: “Jenna I need that paper on my desk soon.”<br />Jenna: “Sure sir.”<br />2days Later <br...
Open-ended Questions<br />Ms. Gomez:  “Did you like the new actor for the play?”<br />Jessica: “ Yes, I did.”<br />Ms. Gom...
Specific Questions<br />- Seek additional information for any unclear statements. <br />
Bart:  “Hey the boss is throwing a little get together for the employees Saturday evening at the Miraldo Hotel in honor of...
Neutral Words<br />Neutral words are often utilized to encourage the speaker to continue talking.<br />Common Neutral word...
Sam: “I found a way to advertize our hotel in a whole new way. I can guarantee you that it’ll will bring forth a lot of su...
Thank You For Watching<br />
Listening Pptx Mandy
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Listening Pptx Mandy

  1. 1. The MustHavePowerPoint For BetterListening! <br />
  2. 2. Chapter 1<br />
  3. 3. Decide<br />To<br />Listen<br />E<br />S<br />C<br />U<br />C<br />H<br />A<br />R<br />
  4. 4. Create the proper atmosphere <br />
  5. 5. Focus <br />On<br />The <br />Speaker<br />
  6. 6. Show that you’re paying attention.<br />
  7. 7. Chapter 2<br />Interpreting<br />in·ter·pret [in túrprət]<br /><ul><li> To explain or tell the meaning of : present in understandable terms</li></li></ul><li>J<br />U<br />D<br />G<br />I<br />N<br />G<br />Resist<br />
  8. 8. Determine <br />the<br />speaker’s meaning.<br />
  9. 9. Confirm that you understand the meaning.<br />
  10. 10. Show that you understand the meaning. <br />
  11. 11. Chapter3<br />Evaluating<br />
  12. 12. Gather + More = Information <br />
  13. 13. Decide whether the information is GENUINE.<br />
  14. 14. Evaluate <br />the <br />Information<br />
  15. 15. Communicate<br />Your<br />evaluation<br />
  16. 16. Chapter 4<br />Responding<br />
  17. 17. Learn what the speaker expects.<br />
  18. 18. Consider your own time and energy<br />
  19. 19. What<br />Decide<br />Do<br />To<br />
  20. 20. Chapter 5<br />
  21. 21. Pay Close Attention<br />Bob: “ I hate math. It hurts my brains with all the endless formulas and numbers.”<br />Sam: “ I see that you hate math and that it hurts your brain with all the endless formulas and numbers.”<br />Bob: “ Math is an evil subject!”<br />Sam: “ Yes, math is an evil subject.”<br />Bob: “ I get nightmares from math…”<br />Sam: “ I see you get nightmares from math.”<br />
  22. 22. Chapter 6<br />Fogging<br />
  23. 23. Pay Even More<br />Close Attention<br />Guest: “This hotel is the worst hotel I’ve ever been to!”<br />Front Desk “O? Tell me more.”<br />Guest: “My room was dirty when I first opened the door, I had dirty sheets on my bed, and the people next door are too noisy. Not to mention I’ve been waiting on this line for the past hour !”<br />Front Desk “Really. How interesting.”<br />Guest: “ You’re going to hear from my lawyer!”<br />Front Desk “Uh huh, what else?”<br />
  24. 24. Chapter 7<br />Paraphrasing<br />
  25. 25. Erica V. Mr. Haywire <br />Erica: “I’m terribly sorry for being unable to hand in the paper you’ve requested sir, but you see I’ve had such a catastrophic weekend. First I had to plan my sister’s wedding which was very time consuming and I just got caught up. Along with that my water has been off since Friday. Not to mention when I called I received horrendous customer service. It wasn’t fixed until Sunday evening. So I do apologize.<br />Mr. Haywire: I understand that you were busy the entire weekend due to planning your sister’s wedding and your water problem. Please try to hand it in as soon as possible. <br />
  26. 26. Chapter 8<br />Summarizing and Self-Disclosure Statements <br />
  27. 27. For Example…<br />Bill: “So what I think you should focus on is lesser words and pictures then on the color palette. I likes things simple as it gets but with meaning.”<br />John: “ If I hear you correctly, you want less but it should tell a lot? ”<br />Bill: “Yes”<br />Summarizing emphasizes on what the speaker says <br />
  28. 28. Self-Disclosure tells the speaker you can empathize with their situation<br />John: “This presentation is driving me crazy. I&apos;m so nervous and I don’t want to make a fool out of myself in front of the whole committee… ”<br />Bill: “I understand, I remember what a nervous –wreck I was when I had to create a presentation and actually presenting it. I had all these images in my head about the frowns on the committees face. Don’t stress it too much, you’ll do great!”<br />
  29. 29. Clarifying Questions <br />Ask questions if you don’t understand a statement or if you need the speaker to be more clearer about what they mean.<br />
  30. 30. A misunderstanding…<br />Mr. Boss: “Jenna I need that paper on my desk soon.”<br />Jenna: “Sure sir.”<br />2days Later <br />Jenna: “ Here you go sir, the paper your requested. ”<br />Mr. Boss: “I don’t need it anymore, Carlos gave me his paper.”<br />Jenna: “ But Sir, I worked all night on it.”<br />Mr. Boss: “I would’ve appreciated it if you handed it to me, the same day I asked for it. .”<br />Jenna: “Excuse me sir, but you weren’t as clear when you said ’ soon’’….”<br />Mr. Boss: “I’m sorry, I guess it was my fault. <br />
  31. 31. Open-ended Questions<br />Ms. Gomez: “Did you like the new actor for the play?”<br />Jessica: “ Yes, I did.”<br />Ms. Gomez:“What did you like about Mr. Barton?”<br />Jessica:: “ Well, he speaks with eloquence and the way he portrays the character of Jack makes you feel lively. He’s a wonderful actor.”<br />Ms. Gomez:“How would you rate Mr. Barton from a scale of 1-10?”<br />Jessica:: “ He deserves a 10.”<br />
  32. 32. Specific Questions<br />- Seek additional information for any unclear statements. <br />
  33. 33. Bart: “Hey the boss is throwing a little get together for the employees Saturday evening at the Miraldo Hotel in honor of our success in launching the number one magazine. Will you be able to attend? ”<br />Rachel: “I would, what part of the hotel will it be kept?”<br />Bart: “In the Banquet hall on the second floor.”<br />Rachel: “O, ok and what time?”<br />Bart: “The party starts at 7:30. There will be lots of food and wine.”<br />Rachel: “What is the dress code?”<br />Bart: “Professional but elegant. Black and/or white attire only.”<br />
  34. 34. Neutral Words<br />Neutral words are often utilized to encourage the speaker to continue talking.<br />Common Neutral words include:<br />“That sounds interesting.”<br />“Wow, Tell me more.”<br />“I understand.”<br />“Well lets see what we can get out of it.”<br />
  35. 35. Sam: “I found a way to advertize our hotel in a whole new way. I can guarantee you that it’ll will bring forth a lot of success.”<br />John: “ Really? Tell me more. ”<br />Sam : “I think we should offer a complimentary stay free of charge to the first 50 customers who can rock out the best holiday suit.”<br />John :“ That sounds really interesting. May I ask what kind of holiday suits can they wear? ”<br />Sam: “Nothing inappropriate, but they can choose from Santa, a reindeer, elves, Ms. Claus, a Christmas tree, candy cane, anything they want.”<br />John:“ Wonderful, I love it!”<br />Sam: “I know you would, and even better the customers can explore the hotel and its fine elegance.”<br />
  36. 36. Thank You For Watching<br />

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