August 17–18, 2009
    Washington, DC

 Proven Strategies
for Applying Lean,
     Six Sigma and
Other Performance
Day One
                                 Monday, August 17, 2009

Process and Performance Improvement for Healthcare

Day One, Continued
Monday, August 17, 2009

                                                        Process and Performanc...
Day One, Continued
                         Monday, August 17, 2009

Process and Performance Improvement for Healthcare

Day Two
Tuesday, August 18, 2009

                                                         Process and Performance Improve...
Day Two, Continued
                         Tuesday, August 11, 2009

Process and Performance Improvement for Healthcare

Wednesday, August 12, 2008

                                                         Process and Performance Impr...
Logistics & Registration

Process and Performance Improvement for Healthcare

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  1. 1. August 17–18, 2009 Washington, DC Proven Strategies for Applying Lean, Six Sigma and Other Performance Methodologies to Enhance Quality You Will Learn to: Enhance Healthcare Efficiently and Improve Quality of Care through Process and Performance Management Best Practices Examine and Implement Lean Six Sigma Strategic Methodologies and Tools to Improve Processes and Performance Develop and Deploy Balanced Scorecard to Align Performance Measures and Metric to Strategic Objectives Featuring Two Comprehensive Working Groups: Utilize Design for Lean Six Sigma (DFLSS) to Overcome Process and Performance Obstacles Improve Healthcare Performance through Effective and Innovative Project Management Methodologies In Association with:
  2. 2. Day One Monday, August 17, 2009 Process and Performance Improvement for Healthcare “I took a lot 8:30 Conference Registration and Continental Breakfast of information 9:00 away from this Keynote Address Create a Culture of Service Excellence in Healthcare through Continuous Process conference and Quality Improvements Service excellence is something all healthcare organizations aim for. With the current economic conditions, healthcare organizations are under high internal and external and will put it pressures to streamline processes, eliminate waste and increase performance. Through comprehensive information, attendees will leave this keynote session with a better to use.” understanding of the impact process improvement initiatives and how to successfully incorporate process and quality improvement programs as part of a sustainability approach to performance improvement. Tarrah Calendar, VA Puget Sound Health Care System 10:00 Refreshment Break Who Should Attend: C Suite, VPs, Directors, and Managers of: Performance Improvement Clinical Performance IT/IS Patient Care and Safety Six Sigma Organizational Development Quality and Operational Management Case Management Page 2
  3. 3. Day One, Continued Monday, August 17, 2009 Process and Performance Improvement for Healthcare “Presenters 10:15 Use the Right Tool: Examine Lean Six Sigma Tools to Find Solutions and Achieve Operational Excellence had great For healthcare organizations to maintain and consistently improve their performance, it is critical that the people doing the work have the skills and tools to apply their knowledge to ideas & shared the improvement process. Skilled front line personnel are positioned to have direct impact on the way in which the daily work is accomplished and to contribute to improvement improvement initiatives for operational excellence. Review Lean Tools: Cell Design and One-Piece Flow, Just-In-Time (JIT) Manufacturing, tactics.” Value Stream Management, Total Productive Maintenance (TPM), Kaizen, 5S, Poka-Yoke (Mistake-Proofing), and more… Examine Six Sigma Tools: Affinity Diagram, Cause & Effect / Ishikawa / Fishbone, Charters, Regina Stafford, Creativity / Out of the Box Thinking, Design Of Experiment, Flow Chart / Flow Charting, Bon Secours SIPOC Diagram, Process Map / Process Mapping and more… Community Hospital 12:00 Lunch Break Top Five Reasons to Attend: 1. Streamline your processes for enhanced effectiveness and efficiency 2. Utilize innovation to improve processes and performance 3. Integrate a process and performance improvement culture into your healthcare facility 4. Drive innovation and performance excellence to improve quality of care 5. Sustain improvements with Lean Six Sigma methodologies Page 3
  4. 4. Day One, Continued Monday, August 17, 2009 Process and Performance Improvement for Healthcare 1:00 Streamline Working Group: Utilize Design for Lean Six Sigma (DFLSS) to Overcome Process and Performance Obstacles your processes DFLSS is used to design or re-design products or services from the ground up. By following a detailed DFLSS methodology you can achieve high quality levels for new products for enhanced and services. Determine the needs of your customer and business to drive improved strategic effectiveness decision making Implement a DFSS framework with Voice of the Customer tools and simulation methods to and efficiency increase products/services for your business Overcome barriers to implementation and engage project leaders to ensure enhanced results 3:00 Refreshment Break 3:15 Case Study: Run a Kaizen Event to Rapid Improvement Healthcare organizations are always looking to improve their bottom line and increase cus- tomer/patient satisfaction while reducing costs and increasing quality. This can be a daunting task. The Lean methodology of Kaizen can achieve improvement performance results rapidly by focusing eliminating waste. Execute a Kaizen event to generate improved results quickly Advocate the value of Lean methodology through Kaizen and engage team members Learn how Kaizen supports Lean tools such as value stream mapping 4:30 Day One Adjourns Page 4
  5. 5. Day Two Tuesday, August 18, 2009 Process and Performance Improvement for Healthcare 8:30 Utilize Continental Breakfast innovation 9:00 Keynote Address to improve Examine the Health Information Technology (HIT) Stimulus and Its Implications for Clinical Care processes and The American Recovery and Reinvestment Act of 2009 (ARRA) touches almost every aspect of the U.S. economy and healthcare is no exception. In fact, the ARRA is historic healthcare legislation that prevents dramatic state cuts in Medicaid, expands funding for preventive performance healthcare services and research, and more... However, its most profound effect will result from its unprecedented $19 billion program to promote the adoption and use of health information technology (HIT) and especially electronic health records (EHRs). In this keynote address, you will: Understand the ARRA and track the distribution of healthcare funds Examine critical implications of stimulus money on HIT Learn requirements and guidance to effectively manage new funds 10:00 Refreshment Break 10:15 Develop a Balanced Scorecard to Drive Organizational Performance and Enhance Quality Balanced scorecards for performance monitoring integrate critical information about key performance indicators (KPIs) form a range of disparate systems and facilitate communication in a way that provides a clear line of site into how day-to-day operations are linked to overall strategic objectives. This session will describe comparisons of clinical, operational and finan- cial performance. After this session, you will be able to : Discover how electronic performance monitoring can be integrated into an overall performance management system Identify the critical factors that maximize the impact of electronic score-carding Understand the process of deploying a Balanced Scorecard 12:00 Lunch Break Page 5
  6. 6. Day Two, Continued Tuesday, August 11, 2009 Process and Performance Improvement for Healthcare 1:00 Integrate a Collect and Analyze Performance Data to Improve Healthcare Quality Healthcare data is critical for administrators to measure and monitor organizational performance. process and The ability to successfully collect, analyze and leverage data allows healthcare organization to assess performance and make adjustments for enhanced performance and productivity. performance Collect and report quality measurements for organizational and departmental performance Gather information to provide next steps to obtain operational excellence improvement Use data and effective analysis to support process and performance improvements culture 2:00 into your Refreshment Break healthcare 2:15 Working Group: Improve Healthcare Performance through Effective and facility Innovative Project Management Methodologies An organization’s success is dependent on the strength and focus of its projects. When com- panies lose valuable time and resources reworking projects, missing deadlines and shifting focus, organizational merit folds in on itself, turning possible triumphs into eventual failures. Understand the value of learning best practices in project management to improve performance Improve project performance and align strategic initiatives through innovations in project management methodologies Define project success criteria to increase business value Discuss case studies of successful organizations that have turned to project management and six sigma to improve results 4:00 Conference Adjourns Sponsorship Opportunities: As a conference and training provider, The American Strategic Management Institute is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solution providers. The Institute offers four different pre-designed sponsorship packages: Event Co-Sponsor, Session Sponsor, Luncheon Sponsor, Exhibit Booth Sponsor For more information on sponsorships or to get started, contact Jessica Ward at 703-894-0920 x 215 or Page 6
  7. 7. Workshop Wednesday, August 12, 2008 Process and Performance Improvement for Healthcare One of the more popular vehicles for accessing the Institute’s educational offerings is the Sustain delivery of on-site trainings and management facilitations. Bringing a training or facilita- tion in-house gives you the opportunity to customize a program that addresses your exact improvements challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for a small group or for an organizational-wide initiative, the advanced learning methods employed by the American Strategic Management with Lean Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization. Six Sigma Customization methodologies We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many training providers will offer you some variation of their standard training, the American Strategic Management Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identifica- tion of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using inter- active exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the American Strate- gic Management Institute also has the ability to accommodate organizational-wide training initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to groups of up to 300 participants per day. Areas of Expertise On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: Strategic Planning Performance Measurement Project Management Lean Six Sigma Workforce Management Budgeting and Forecasting Contracting Performance Reporting Program Evaluation Administrative Management Change Management Balanced Scorecard For more information about in-house training options available to you, please contact Jennifer Mueller at 703-894-0481 x 217 or email her at Page 7
  8. 8. Logistics & Registration Process and Performance Improvement for Healthcare Registration Form Venue and Hotel Process and Performance Improvement for Healthcare will be held at the Performance Institute’s To Register, call 703-894-0920, Fax this Form to: 703-894-0482 or Visit Training Center in Arlington, VA, just one block east of the Courthouse stop on the Orange Line of the DC Metro. A public parking garage is located inside Yes! Register me for Process and Performance Improvement for Healthcare of the building for $10/day. Continental breakfast, Please call me. I am interested in a special Group Discount for my team refreshments and lunch will be provided for delegates on each day. Delegate Information Conference Address: The Performance Institute Training Center Name Title 1515 N. Courthouse Rd. Suite 600 Arlington, VA 22201 Organization Dept. 703-894-0920 A limited number of rooms have been reserved Address at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $165.00 until July 16, 2009. Please call the hotel directly and reference code City State Zip “Healthcare Process Improvement” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Telephone Fax Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for Email your convenience. Arlington Rosslyn Courtyard by Marriott Payment Information 1533 Clarendon Blvd. Check Purchase Order / Training Form Credit Card Arlington, VA 22209 Phone: 703-528-2222 Credit Card Number Expiration Date Hotel and travel costs are not included in the conference tuition. Name on Card Verification no. Billing Zip Please make checks payable to: The Performance Institute Priority Code: H158-ONCAT Tuition The tuition rate for attending the Process and Performance Improvement for Healthcare is Cancellation Policy For live events: ASMI will provide a full refund less $399 administration dissatisfied with your learning experience and wish to request a credit as follows: fee for cancellations four weeks before the event. If cancellation or refund, please submit it in writing no later than 10 business days occurs within two weeks prior to conference start date, no refund will after the end of the training to: ASMI: Quality Assurance, 1515 N. be issued. Registrants who fail to attend and do not cancel prior to Courthouse Road, Suite 600, Arlington, VA 22201 Early Bird Regular Rate the event will be charged the entire registration fee. Note: As speakers are confirmed six months before the event, some Conference $999 $1199 All the cancellation requests need to be made online. Your speaker changes or topic changes may occur in the program. ASMI confirmation email contains links to modify or cancel registrations. is not responsible for speaker changes, but will work to ensure a * For the Early Bird Rate, register by July 1, 2009 Please note that the cancellation is not final until you receive a written comparable speaker is located to participate in the program. confirmation. If for any reason ASMI decides to cancel this conference, ASMI Payment must be secured prior to the conference. If payment is not accepts no responsibility for covering airfare, hotel or other costs received by the conference start date, a method of payment must incurred by registrants, including delegates, sponsors and guests. Group Discounts be presented at the time of registration in order to guarantee your participation at the event. Discounts For more information on group discounts for • All ‘Early Bird’ Discounts must require payment at time of registration Process and Performance Improvement for Quality Assurance and before the cut-off date in order to receive any discount. ASMI strives to provide you with the most productive and effective • Any discounts offered whether by ASMI (including team discounts) Healthcare please contact Blake Humble at educational experience possible. If after completing the course you must also require payment at the time of registration. 858-866-9352 or email him at feel there is some way we can improve, please write your comments • All discount offers cannot be combined with any other offer. on the evaluation form provided upon your arrival. Should you feel • Discounts cannot be applied retroactively