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  1. 1. December 3–4, 2009 | Arlington, VA Pre-Conference Workshop: Yellow Belt Certification December 1–2, 2009 Project and Process Improvement for Healthcare Learn How to Streamline Process and Improve Performance Become You Will Learn To: a Certified • Utilize Six Sigma to Reduce Healthcare Costs Identify lean tools that will improve organizational processes Lean Six Sigma • Improve Healthcare Performance with Effective Project Management Utilize the skills of your project management team to identify and execute Yellow Belt projects aligned with the health system’s mission, vision and goals • Improve Quality of Service in Healthcare through Process Improvement Learn how real-time data can be used to identify and remedy problems quickly to ensure better quality in day to day hospital functions • Improve Patient Care Discover new delivery methods that improve costs and offer easier access to information for a more patient-centered health care system 1
  2. 2. lean six sigma yellow belt certification Project and Process Improvement for Healthcare December 1, 2009 8:00 12:00 Workshop Registration and Lunch Break Continental Breakfast 1:00 9:00 Manage the Lean Six Sigma Project Welcome Remarks and Introductions Streamline Lean Six Sigma and project Introduction to Lean Six Sigma management strategies History and background of Lean Six Apply measurement tools to evaluate Sigma (LSS) projects and objectives Outcomes of LSS LSS infrastructure 2:30 Break & Refreshments The DMAIC methodology 10:30 2:45 Break & Refreshments Define 10:45 Define Problem DMAIC-Pizza Service Simulation Define improvement goal Prioritizes improvement opportunities Initiation of process mapping process (SIPOC) and countermeasures Select team Provides for a thorough analysis of Create project plan the opportunity Draft project charter Establishes a consistent approach Enhances employee development 3:30 and motivation Summary and Daily Wrap Up Implementation and 4:00 Development Strategy Day Adjourns Develop strategies and objectives for deployment Incorporate Six Sigma into organizational business strategy Identify key focus areas and change management processes who should attend: C-Suite Executives Directors and Managers of: Patient Safety Operations Process and Performance Improvement Organizational Development Case Management Community Health Centers Six Sigma 2
  3. 3. lean six sigma yellow belt certification Project and Process Improvement for Healthcare December 2, 2009 8:30 12:00 Continental Breakfast Lunch 9:00 Measure 1:00 Baseline the current process Focus on Projects Address “low-hanging fruit” Charter Confirm customer CTQs Stakeholder analysis Determine current performance baseline Communication plan Stratify data Process map Analyze Cause and effect Gather causal data FMEA Determine & validate root causes Solutions matrix Identify a solution to combat root causes WBS/schedule Control plan 10:30 Break 2:30 Break 10:45 Improve 2:45 Identify countermeasures Review/Questions Perform cost/benefit analysis 3:15 Design improved process Exam Develop scorecards 4:00 Pizza Service Simulation Two & Control Workshop Adjourns Report scoreboard data Create process control plan “Health care could, indeed, perform a Identify replication opportunities great deal better than it does today Develop future plans when a shared aim of improving health outcomes for patients is sensible and within reach” - Donald M. Berwick, MD, MPP, and Thomas W. Nolan, PhD top five reasons to attend: Engage Create Integrate Drive Implement physicians in the a measurement a process innovation and change with transformation of system that improvement performance Lean Six Sigma patient care improves culture into your excellence to methodologies decision-making healthcare facility improve quality capabilities of care 3
  4. 4. day one Project and Process Improvement for Healthcare December 3, 2009 8:30 Conference Registration and Continental Breakfast 9:00 keynote address Create a Culture of Service Excellence in HealthCare through Continuous Process and Quality Improvements Service excellence is something all healthcare organizations aim for. With the current economic conditions, healthcare organizations are under high internal and external pressures to streamline processes, eliminate waste and increase performance. During this Keynote Address you will learn to: Better understand the impact of process improvement initiatives on functions within the health system Successfully develop process and quality improvement programs to improve patient safety and quality of care Incorporate a sustainability approach to performance improvement in medical care 10:00 11:15 Break and Refreshments Build a Healthcare Measurement System that Works 10:15 Determine the needs of your patients Improve Healthcare Efficiency to Meet to drive improved strategic decision making the Increasing Demands Being Placed on Implement a DFSS framework with tools and the Industry and simulation methods to your health care system Discover strategies for comprehensively redesigning and transforming processes of Overcome barriers to implementation by care in a hospital doctors, nurses, and other medical staff Discuss the forces that compel health care systems to embark on redesign or system 12:15 transformation Lunch Break Learn tactics for translating information gathered into proposed projects for implementation “Healthcare, as with any other service operation, requires systematic innovation efforts to remain competitive, cost efficient, and up-to-date.” – NAHQ Journal, JHQ 174 4
  5. 5. day one Project and Process Improvement for Healthcare December 3, 2009 1:15 2:30 Utilize Process Improvement Methodology Develop Six Sigma Tools and Applications to Enhance the Quality of Your Services Unique to Healthcare and Reduce Costs Six Sigma applications in healthcare require an Describe the need for real-time analysis and understanding of how tools and methodologies how it can be used to improve the quality translate to the people-intensive processes of of healthcare patient care. Recognizing the uniqueness of the healthcare delivery system allows an organization Detect problems quickly and use better to identify the correct tools and applications real-time data to monitor improvement needed to achieve improvement goals. Identify common hospital statistics used to generate data for decision making Acquire information that addresses the complexities challenging health care managers 2:15 Incorporate Six Sigma methodologies Break and Refreshments to gain rapid and measurable organizational improvement Understand how Six Sigma tools and applications relate to research, innovation, “Quality and safety occupy a and quality practices in healthcare prominent place in the strategic plans of many health care 4:00 organizations.” Day One Adjourns - Nolan TW. Execution of Strategic Improvement Initiatives to Produce System-Level Results. 5
  6. 6. day two Project and Process Improvement for Healthcare December 4, 2009 8:30 Continental Breakfast 9:00 keynote address Engage Physicians in Transforming Patient Care The evolution of improvement from projects to a way of life requires the active engagement of physicians. To ensure a smooth implementation process, and continue providing excellent patient care, physicians must be on board with improvement initiatives. During this Keynote Address, you will learn to: Describe how urgency, shared vision, change sponsorship, and aligned expectations facilitate physician engagement in improvement Articulate how to address the challenge to professional identity that tends to block physician engagement Understand how the success of projects will require continuos commitment of physicians 10:00 1:15 Break and Refreshments Transform your Organization Using Project Management Methodologies 10:15 Learn How to Transform Healthcare Eliminate common mistakes that lead to Delivery with Patient Centered Innovation to schedule delays and cost overruns Ensure that end results meet defined Understand innovation as it applies healthcare project requirements to patient care Distinguish the roles ot each team member Identify emerging businesss models that and their involvement in the project make products and services in healthcare more affordable 2:15 Discover new healthcare delivery systems Break and Refreshments that improve ease-of-access to patient services and information 2:30 Develop your Project Management 11:15 Toolkit for Healthcare Improve Healthcare Performance with Hospitals around the country are being Project Management challenged to “do more with less” in Assess current practices in hospital functions an environment that demands effective to identify new project and process performance and innovation. Discover how to articulate the key project management concepts, Establish strategies that identify and utilize methodologies and tools that are applicable to new resources to improve system processes each stage in the lifecycle of a healthcare project Gain buy-in from key decision makers to all while reducing costs. encourage dedication in change initiatives Develop project management tools and applications unique to healthcare Define the detailed project management 12:15 plan using a Work Break Down Structure Lunch Break Apply risk management to planning and manageing resources 4:00 Conference Adjourns 6
  7. 7. Project and Process Improvement for Healthcare Logistics & Registration Project and Process Improvement for Healthcare is brought to you by BioWorld Venue and Hotel: and ASMI, a leading training company in project management. Project and Process Improvement for Healthcare Cancellation Policy will be held at The Performance Institute Training For live events: ASMI will provide a full refund less $399 administration fee for Center in Arlington, VA, just one block east of the cancellations four weeks before the event. If cancellation occurs within two weeks prior to conference start date, no refund will be issued. Registrants who Courthouse Metro stop on the Orange Line. A public fail to attend and do not cancel prior to the event will be charged the entire parking garage is located just inside of the building registration fee. for $10/day. For webinars: ASMI will provide a full refund less $50 administrative fee for cancellations four weeks before the event. If cancellation occurs within two The Performance Institute Training Center weeks prior to conference start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the meeting will be charged the entire 1515 N. Courthouse Rd., Suite 600 registration fee. Arlington, VA 22201 All the cancellation requests need to be made online. Your confirmation 877-992-9521 email contains links to modify or cancel registrations. Please note that the cancellation is not final until you receive a written confirmation. A limited number of rooms have been reserved at Payment must be secured prior to the conference. If payment is not received by the Arlington Rosslyn Courtyard by Marriott at the the conference start date, a method of payment must be presented at the time prevailing rate of $209.00 until November 3, 2009. of registration in order to guarantee your participation at the event. Please call the hotel directly and reference code “Healthcare” when making reservations to get the Quality Assurance ASMI strives to provide you with the most productive and effective educational discounted rate. The hotel is conveniently located experience possible. If after completing the course you feel there is some way three blocks from the Rosslyn Metro station. Please we can improve, please write your comments on the evaluation form provided ask the hotel about a complimentary shuttle that is upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 also available for your convenience. business days after the end of the training to: Arlington Rosslyn Courtyard by Marriott ASMI Corporate Headquarters: Quality Assurance 805 15th Street NW, 3rd Floor 1533 Clarendon Blvd. Washington, DC 20005 Arlington, VA 22209 Note: As speakers are confirmed six months before the event, some speaker Phone: 703-528-2222 / 1-800-321-2211 changes or topic changes may occur in the program. ASMI is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. If for any reason ASMI decides to cancel this conference, ASMI accepts no Tuition: responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. The tuition rate for attending the Project and Process Improvement for Healthcare is as follows: Discounts All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount. Conference $1299 Any discounts offered whether by ASMI (including team discounts) must also Yellow Belt Certification Included $1899 require payment at the time of registration. All discount offers cannot be combined with any other offer. Discounts cannot be applied retroactively *For the Early Bird Rate, please contact Dave Yerks at 858-866-9381 or email him at exhibiting & sponsorship: Group Discounts: For more information on group discounts for Project To learn more about exhibiting and sponsorships at and Process Improvement for Healthcare please Project and Process Improvement for Healthcare please contact Dave Yerks at 858-866-9381 or email him at contact Blake Humble at 858-855-9352 or 7
  8. 8. Project and Process Improvement for Healthcare Logistics & Registration to register Call Fax this Form to Visit 877-992-9522 866-234-0680 Registration Form Yes! Register me for Project and Process Improvement for Healthcare Yes! Register me the Yellow Belt Certification Please call me. I am interested in a special Group Discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information Check Purchase Order / Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip Please make checks payable to: The Performance Institute Priority Code: B301-WEB 8