Microsoft Lync: Integrating with or Replacing Cisco
Microsoft Lync:Integrating with or Replacing CiscoMatt McGillen • June 13, 2013
2Perficient is a leading information technology consulting firm serving clientsthroughout North America.We help clients implement business-driven technology solutions that integratebusiness processes, improve worker productivity, increase customer loyalty and createa more agile enterprise to better respond to new business opportunities.About Perficient
3• Founded in 1997• Public, NASDAQ: PRFT• 2012 revenue of $327 million• Major market locations throughout North America• Atlanta, Austin, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus,Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, NewOrleans, New York, Northern California, Philadelphia, Southern California, St.Louis, Toronto, and Washington, D.C.• Global delivery centers in China, Europe and India• ~2,000 colleagues• Dedicated solution practices• ~85% repeat business rate• Alliance partnerships with major technology vendors• Multiple vendor/industry technology and growth awardsPerficient Profile
4Business Solutions• Business Intelligence• Business Process Management• Customer Experience and CRM• Enterprise Performance Management• Enterprise Resource Planning• Experience Design (XD)• Management ConsultingTechnology Solutions• Business Integration/SOA• Cloud Services• Commerce• Content Management• Custom Application Development• Education• Information Management• Mobile Platforms• Platform Integration• Portal & SocialOur Solutions Expertise
6• Two Lync Masters on staff (only 50 in the world)• One of only three partners to be a Office 365 Fast Track• Packaged service offerings focused on:• Office 365• Lync Voice• Experience with on-premise, cloud, and blended deployments• Over 500k cloud users deployed to date• Published O365 book in FY13• Strategic Partnerships with AudioCodes, Dell Software Group,Clarity Connect, ProofpointUnified Communications Expertise
7Our SpeakerMatt McGillen, Director of Microsoft Infrastructure• More than 15 years of IT consulting experience focused on UnifiedCommunications (UC)• Responsible for selling and delivering UC solutions for complex businessenvironments – solutions include all components of the Microsoft UC stack, with aparticular focus on Microsoft Lync and the integration of Lync with existing voicesystems• Prior to joining Perficient, managed the professional services division of a regionalMicrosoft and Cisco consulting firm
16The 4th and best way…Lync is the application, Cisco is the network!
17Deciding On How to IntegrateUse the Best Tool for the JobWhich users need which functions?How do people actually work together?Define Your RequirementsSegment User PopulationsSometimes IP phones on desks are good enoughJust because you’ve always used a technology doesn’t mean it’sthe bestDifferent sites have different needsMobile workers, sales force, knowledge workers are requiredifferent functionality
183 Ways to IntegrateRemote Call ControlCUCM 5.x and up supports “Direct” SIPYou may still want a gateway, depending on your situationSIP: Trunk or GatewayClient Side Plug-inUsing Lync client for IM, Presence“Click-to-Call” takes your Cisco Phone off-hookCUCiLyncIt’s bad, what can I say?
20Lync With Client-Side Plug-inConsProsWhat It IsIt’s a Cisco softphone bolted on to your Lync ClientIt registers with Call ManagerIt gives you softphone and LyncIt’s difficult to manageIt’s confusing for end-usersIt’s expensiveYou need a VPN
22Lync With Remote Call ControlConsProsWhat It IsIt’s a Cisco Presence Server integrated to both Lync andCall ManagerGives you “click to call”Gives you “phone presence”It’s difficult to manageIt’s confusing for end-usersIt’s expensiveYou need a VPN
25Lync With Direct SIPConsProsWhat It IsYou can send calls back and forthAllows users to use Lync as a softphoneAllows you to use Lync as a conference bridgeIs well supported by Cisco & MicrosoftClean lines of delineation: Microsoft on the desktop / Cisco asa handsetNo “phone presence”
26Lync With Direct SIPIt uses G711It uses TCPIt uses the SIP standard, but…It has to be certified by MSYou can register generic SIP phones, but…
27Lync With Direct SIP – Why to Do itLet remote users use Lync for softphoneDitto for traveling usersDitto for hoteling usersDitto for people who don’t like expensive, clunky handsetsConvert a Single Branch officeKeep PBX handsets, use Lync for everything else, especiallyconferencingReplace handsets over time
28Lync With Direct SIP – How to Wreck itWe don’t need a plan, we’ll figure it out”“I want my PBX phone to ring AND Lync to ring!”It can be done.That doesn’t mean it should be done.Not fun setup in the PBX to fork calls.Voicemail, etc. – it can be a problem.Just use a Lync phone if you want this scenario (easy for me to say).But, yes, it can be done.Golden Rule: Do Not Deploy the Same Service (Voice) tothe Same User on Two Different Systems
29Lync With Direct SIP – How to Wreck it“I have 50 branch locations, can I tieinto just 1 Lync server back in HQ?”It can be done.That doesn’t mean it should be done.This causes WAN hilarity.You really need to decide how you wantLync to work for you.
30Lync With Direct SIP – Easy Dial PlanOne Main Step in Lync: *.Create the TrunksCreate the Route GroupsCreate the Route ListCreate the Route Patterns (88.XXXX)Forward the DNsRoute the CallsServes 1-1000 users. Enjoy!
31Lync With Direct SIP – Easy Dial PlanTo Be Considered:QoSCACMTPsBandwidth UsageCodecs / Transcoding
32SharePoint 2013Search & Socialhttp://bit.ly/10uTQsFWhat You Need toKnow Before Upgradingto SharePoint 2013bit.ly/12EYuF4Connect with Perficient