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Forrester & Perficient on SharePoint as a Social Business Platform

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Guest speaker Rob Koplowitz, Vice President, Principal Analyst at Forrester Research, Inc., and Rich Wood, Director, National SharePoint Practice at Perficient took a look at SharePoint as a social business platform and discuss related topics, including:
• Perception of SharePoint’s social business capabilities prior to the new release
• How is enterprise social defined today
• Understanding the value of social business as it pertains to SharePoint
• How the cloud and Yammer fit into the equation
• Microsoft’s direction for enterprise social and the social business roadmap

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Forrester & Perficient on SharePoint as a Social Business Platform

  1. 1. Perficient & Guest Forrester on SharePoint as a Social Business Platform
  2. 2. About PerficientPerficient is a leading information technology consulting firm serving clientsthroughout North America.We help clients implement business-driven technology solutions that integratebusiness processes, improve worker productivity, increase customer loyalty and createa more agile enterprise to better respond to new business opportunities. 2
  3. 3. Perficient Profile• Founded in 1997• Public, NASDAQ: PRFT• 2012 revenue of $327 million• Major market locations throughout North America • Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans, Northern California, Philadelphia, Southern California, St. Louis and Toronto• Global delivery centers in China, Europe and India• ~2,000 colleagues• Dedicated solution practices• ~85% repeat business rate• Alliance partnerships with major technology vendors• Multiple vendor/industry technology and growth awards 3
  4. 4. Our Solutions ExpertiseBusiness Solutions Technology Solutions• Business Intelligence • Business Integration/SOA• Business Process Management • Cloud Services• Customer Experience and CRM • Commerce• Enterprise Performance Management • Content Management• Enterprise Resource Planning • Custom Application Development• Experience Design (XD) • Education• Management Consulting • Information Management • Mobile Platforms • Platform Integration • Portal & Social 4
  5. 5. Our SharePoint Expertise is #1Perficient is one of the strongest, largest, most trustedSharePoint partners in the United States.• 200+ professionals in the SharePoint practice area• Leader in cloud-based SharePoint Online implementations• 500+ SharePoint projects• One of 20 companies worldwide on Microsoft Partner Advisory Council for SharePoint• Hired by Microsoft to build SharePoint 2010 demo for Microsoft Technology Centers (MTC)• Early access to software and training via Product Group relationships• Defined competencies in infrastructure, development, design, and strategy• Strong partnerships with Nintex, NewsGator, AvePoint, Telligent, Metalogix, and Yammer 5
  6. 6. Our SpeakersRob Koplowitz, Vice President, Principal Analyst serving CIOsat Forrester ResearchMr. Koplowitz serves CIO professionals with research in the areasof information workplace and collaboration strategy. Rob deliversstrategic guidance, helping enterprises define enterprise solutionsthat drive efficiency and competitive differentiation. His currentresearch focuses on core elements of collaboration strategy,including collaboration platforms, workspaces, and enterprisesocial strategy.Rich Wood, Director of National SharePoint Practice atPerficientRich has been planning, designing, and building enterprisesolutions for intranets, extranets, and public internet sites since1997. A veteran of both the SharePoint partner community andMicrosoft itself, Rich has deep experience in informationarchitecture, user experience, social collaboration, and enterprisearchitecture and technology strategy. 6
  7. 7. Agenda• Perception of SharePoint’s social business capabilities prior to the new release• How is enterprise social defined today• Understanding the value of social business as it pertains to SharePoint• How the cloud and Yammer fit into the equation• Microsoft’s direction for enterprise social and the social business roadmap 7
  8. 8. Context:How SharePoint Got Social 8
  9. 9. SharePoint 2010What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 9
  10. 10. SharePoint 2010What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 10
  11. 11. SharePoint 2010What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 11
  12. 12. SharePoint 2010What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 12
  13. 13. SharePoint 2010What did we have?“ Communities” Out of the Box Sites Composites Communities Insights Content Search 13
  14. 14. The Social Market Changes Rapidly. SharePoint? Not so much. ProductMOSS 2007 Customer Developmen SPS 2010Launches Feedback t Launches 14
  15. 15. Consumerization of ITusers are consumers 15
  16. 16. Consumerization of ITusers are consumers 16
  17. 17. Consumerization of ITusers are consumers 17
  18. 18. Consumerization of ITusers are consumers 18
  19. 19. Consumerization of ITconsumers want NOW 19
  20. 20. SharePoint and Social Business• Social SharePoint was inevitable• SharePoint is where documents live – Collaboration – Content management• Social tools connect people to: – Documents – Document authors (other people) – Experts – Ideas 20
  21. 21. Functionality Enhancements @targeting & #tagging MobileMicroblogging Apps Social Communities 21
  22. 22. Functionality Gaps Knowledge Networks Gamification AdvancedIdeation Analytics 22
  23. 23. SharePoint 2013 & Yammer Today Knowledge @targeting & Networks #tagging MobileMicroblogging Gamification Apps Advanced SocialIdeation Analytics Communities 23
  24. 24. Poll 1 24
  25. 25. Poll 2 25
  26. 26. Poll 3 26
  27. 27. Poll 4 27
  28. 28. Making Leaders SuccessfulEvery Day
  29. 29. SharePoint as a SocialBusiness PlatformRob Koplowitz, Vice President, Principal AnalystSend questions to @rkoplowitzMarch 27, 2013
  30. 30. In our global business world, being able toshare content, communication and expertise across geographic and organizational boundaries is critical
  31. 31. Enterprise social is at a tipping point© 2013 Forrester Research, Inc. Reproduction Prohibited 31
  32. 32. Expectations for social are critical© 2013 Forrester Research, Inc. Reproduction Prohibited 32
  33. 33. Social services are fast becoming critical tools for knowledge workers Email 86% Employee intranet or company portal 58% File sync, sharing, or online locker service 25% Team document sharing sites 21% Wikis for internal information sharing 13% Blogs for internal information sharing 11% Internal microblogging 8% Base: 9719 global information workers who use a computer for work at least weekly Source: Forrsights Workforce Employee Survey, Q4 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 33
  34. 34. Social services are fast becoming critical tools for knowledge workers Email 86% Employee intranet or company portal 58% File sync, sharing, or online locker service 25% Team document sharing sites 21% Wikis for internal information sharing 13% SharePoint Blogs for internal information sharing 11% Internal microblogging 8% Base: 9719 global information workers who use a computer for work at least weekly Source: Forrsights Workforce Employee Survey, Q4 2012© 2013 Forrester Research, Inc. Reproduction Prohibited 34
  35. 35. To date, not all workloads have deliveredequally “Which SharePoint functions have you deployed and what is your level of satisfaction with them?” No plans to deploy Planning to deploy Deployed, dissatisfied Deployed, satisfied Deployed, highly satisfied Sites (portal/intranet) 4% 10% 6% 58% 22% Collaboration 2% 16% 8% 54% 20% Search 7% 15% 20% 44% 14% Content management 13% 14% 10% 45% 18% Custom internal-facing apps 18% 22% 9% 39% 13% Social 25% 38% 14% 19% 5% Custom external- 48% 20% 5% 20% 7% facing apps Insights 48% 29% 7% 12% 5% (BI/analytics) Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint (percentages may not total 100 because of rounding) Source: August 2012 Global SharePoint Usage Online Survey© 2013 Forrester Research, Inc. Reproduction Prohibited 35
  36. 36. Where Yammer moves the needle Innovation at the speed of cloud© 2013 Forrester Research, Inc. Reproduction Prohibited 36
  37. 37. Where Yammer moves the needle Innovation at the speed of cloud Mobile first, platform independent© 2013 Forrester Research, Inc. Reproduction Prohibited 37
  38. 38. Where Yammer moves the needle Innovation at the speed of cloud Mobile first, platform independent Consumer-like user experience© 2013 Forrester Research, Inc. Reproduction Prohibited 38
  39. 39. What it means • Microsoft SharePoint is the centerpiece of many enterprises’ collaboration and content strategies . . . • It can also be a critical system of record • It has lagged the leaders in cloud, social and mobile • But, recently acquired Yammer has been a highly disruptive leader in all three • Will a strategy of increasing investment in SharePoint as back-end system of record and Yammer as a nimble innovative interaction layer result in 1+1=3?© 2013 Forrester Research, Inc. Reproduction Prohibited 39
  40. 40. Thank youRob Koplowitz+1 650.581.3063rkoplowitz@forrester.com@rkoplowitz
  41. 41. Microsoft’s PerspectiveUsers livehere… 41
  42. 42. Microsoft’s Perspective Documents live here… 42
  43. 43. Microsoft’s Perspective Data lives here… 43
  44. 44. Microsoft’s Perspective 44
  45. 45. Where Microsoft is GoingSee for yourself at the SharePoint blog…But here’s how we read it: 45
  46. 46. Where Microsoft is Going• Yammer + O365 = Cloud is King• Single Sign On across the Microsoft cloud• Social functionality enabling and complementing Office Web Apps• The vision of a productivity platform includes line of business applications – Microsoft’s CRM suite is first, easiest – Yammer connections (Salesforce, etc) won’t go away 46
  47. 47. On-Premise Implications• Yammer App in Office Store• Single Sign On between Yammer and your on-premise deployment• Microsoft recommends SharePoint 2013 Newsfeed – is it good enough? 47
  48. 48. On-Premise Options• Enable Yammer groups with Yammer App? – Yammer full experience will not be available– and that probably means apps (Badgeville, etc.)• SharePoint 2013 Newsfeed – Good enough for basic social collaboration – Analytics are lacking – Deeper social features (ideation, gamification, etc.) are lacking – Third-party products like NewsGator should remain a preferred option 48
  49. 49. Questions?
  50. 50. Connect with PerficientOffice 365 & SharePointOnline: New andImproved!bit.ly/YaeddYHow The Childrens Hospitalof Philadelphia AdoptedSharePoint for Collaboration& Social Networking April 10-12, 2013bit.ly/13tqgao 50
  51. 51. Thank you for your time and attention today. Please visit us at Perficient.com

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