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Business of People - Lessons Learned Building a Remote Workforce

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Business is complex, and it undoubtedly depends on people to be successful. Whether engineers, support agents, marketing, etc.. The dynamics of managing people, while fulfilling, can be very complex. In this presentation I touch on a number of things we've learned at Sucuri as we've grown from a small team to one that is distributed around the world in 20 different countries.

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Business of People - Lessons Learned Building a Remote Workforce

  1. 1. Hi
  2. 2. Tony Perez @perezbox
  3. 3. We Clean and Protect Websites
  4. 4. No, we’re not talking security today…
  5. 5. Business of People BUILDING AND RUNNING A GLOBAL WORKFORCE – THE PEOPLE ASPECT OF A REMOTE COMPANY
  6. 6. In the beginning…
  7. 7. Brazil / Canada United States Afghanistan
  8. 8. A remote workforce just happened…
  9. 9. We’re a globally distributed team with 60 + employees in 21 different countries
  10. 10. We operate 24 hours a day, 7 days a week, 365 days a year.
  11. 11. What greater success is there than providing someone an opportunity they might have not otherwise had?
  12. 12. Our People
  13. 13. Your business is built by people, not products / technologies or solutions.
  14. 14. Ten things we’ve learned on this journey…
  15. 15. 1 - You can’t debug people
  16. 16. 2 - Flat organizations are nice, but they are difficult to scale
  17. 17. 3 - No script to effectively managing people
  18. 18. 4 - Scaling people is challenging
  19. 19. 5 - People are social by nature
  20. 20. 6 - People are driven by challenges
  21. 21. 7 - People are curious
  22. 22. 8 - People want to be heard
  23. 23. 9 - People want to create their own experiences
  24. 24. 10 - People are dynamic and complicated
  25. 25. Focus Areas
  26. 26. Five ares we’re looking to improve…
  27. 27. 1 - Results oriented organization
  28. 28. 2 - Enable / empower everyone to make decisions
  29. 29. 3 - Allow the culture to define itself
  30. 30. 4 - Better connecting and sharing our insights with the team as a whole
  31. 31. 5 - Accounting for differences between types of people
  32. 32. Lessons Being Learned
  33. 33. Eight things we’re learning along the way…
  34. 34. 1 - The people that we started with might not be the people we end up with.
  35. 35. 2 - Culture is not something you define, rather something that you are.
  36. 36. 3 - Management and Leadership are two fundamentally different traits.
  37. 37. 4 - Hiring slow and Firing fast sounds nice, but is exceptionally hard to do.
  38. 38. 5 - It’s through your people that you achieve success
  39. 39. 6 - Do not underestimate the power of face to face meetings
  40. 40. 7 - People really want to believe in what you’re about
  41. 41. 8 - If you let them, they will share your burden
  42. 42. Tools of the Trade
  43. 43. It’s surreal to think you can run a company today solely via chat / text messages..
  44. 44. It’s true though…
  45. 45. Communication is key, more importantly continuous communication
  46. 46. Continuous Communication Slack / Skype
  47. 47. Thought Sharing Private P2 Instance
  48. 48. Task Management Jira (Engineers)
  49. 49. Task Management Asana (Non - Engineers)
  50. 50. Human Resource BambooHR
  51. 51. Policies / Procedures Confluence
  52. 52. Leading and managing people will be the most challenging and fulfilling endeavor you take on.
  53. 53. Thank You
  54. 54. Tony Perez @perezbox

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