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Is MT ready for e-Government? The Latvian Story. Indra Samite, Tilde


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Practical implementation and discussion of the user experience: Governments face challenges to meet the needs of multilingual communities. MT is promising, but can it deliver? Indra will illustrate how SMT is sufficiently mature for a significant role in e-government. She will analyze and present for discussion a pilot implementation for Latvia.

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Is MT ready for e-Government? The Latvian Story. Indra Samite, Tilde

  1. 1. TAUS ROUNDTABLE 2014 22 May/ Moscow (Russia)
  2. 2. THURSDAY, 22 May /12:40 – 13:10 Is MT Ready for e-Government? The Latvian Story Indra Samite, Tilde TAUS ROUNDTABLE 2014 22 May/ Moscow (Russia)
  3. 3. Indra Sāmīte Is MT ready for e-gov? The Latvian story
  4. 4. • about Tilde • eGovernment and the challenge of language diversity • european language landscape • promise of MT • MT for eGov in Latvia • data challenge and META-NET • MT for Europe outline
  5. 5. • Language technology developer • Localization service provider • Leadership in smaller languages • Offices in Riga (Latvia), Tallinn (Estonia) and Vilnius (Lithuania) • 130 employees • Strong R&D team • 9 PhDs and candidates • Trusted partner of the EU for significant research projects
  6. 6. G2C Government to Citizens G2C Government to Businesses G2E Government to Employees G2G Government to Governments C2G Citizens to Governments eGovernment
  7. 7. transparency customers on-line, NOT in line efficiency increase participation reach marginalized groups Goals of eGovernment
  8. 8. • providing information regulatory services, public hearing schedules, issue briefs, notifications, etc. • two-way communications with the citizen, a business, or another government agency • dialogue with agencies to post problems, comments, or requests • conducting transactions lodging tax returns, applying for services and grants, etc. • Enabling citizen transition from passive information access to active participation by: – informing the citizen – representing the citizen – encouraging the citizen to vote – consulting the citizen – involving the citizen eGov activities
  9. 9. 80 European languages 23 official languages New countries and languages joining soon Croatia, IcelandMultilingual Europe
  10. 10. 98% Luxembourg 95% Latvia 94% Netherlands 93% Malta 92% Slovenia Lithuania 91% Sweden EU countries where people can speak at least one language in addition to their mother tongue
  11. 11. 65% Hungary 62% Italy 61% United Kingdom Portugal 60% Ireland EU countries where majority of people cannot speak any foreign language
  12. 12. What role does translation play in your everyday life? is translation important ? 43 16 30 % of EU population important very important no role
  13. 13. The importance of languages was emphasized in the Council Resolution on linguistic diversity of 14 February 2002 on acknowledging the part played by languages in social, economic and political integration, particularly in an enlarged Europe. Linguistic diversity is one of the operating principles of the European institutions. The Treaty on European Union entitles every citizen to write to any of the institutions in one of these languages and to have an answer in the same language (Article 21). EU Policy
  14. 14. Preserving the European cultural and linguistic diversity in the united information and knowledge society Securing at affordable costs the free flow of information and thought across language boundaries in the resulting single information space Providing each language community with the most advanced technologies for communication, information and knowledge management so that maintaining their mother tongue does not turn into a disadvantage Challenge Credits: Hans Uszkoreit
  15. 15. EU MULTILINGUALITY IN PRACTICE: CASE STUDY In October 2010, a Spanish lawyer turned to the Ombudsman, complaining that many public consultations are only published in English, for example, consultations concerning a new partnership to help small and medium-sized enterprises and concerning the freedom of movement of workers.
  16. 16. “The Commission should ensure that all European citizens are able to understand its public consultations, which should [..] be published in all the official languages. Its failure to do so is an instance of maladministration.” 4 October 2012 The European Ombudsman, P. Nikiforos Diamandouros
  17. 17. [European] Commission [has] to ensure that every EU citizen's right to address the EU institutions in any of the EU official languages is fully respected and implemented by ensuring that public consultations are available in all EU official languages,[..] and that there is no language-based discrimination [..] European Parliament resolution 2012/2676(RSP)
  18. 18. Fulfill the vision of e-Government AND the promise of language diversity The eGovernment Challenge
  19. 19. machine translation machine translation
  20. 20. Bridge the language barrier Speak your citizens’ languages Promote diversity Overcome barriers to communication Grow business World peace  MT for eGov
  21. 21. What MT serves best short shelf life immediacy large volume multiple languages
  22. 22. Where it works embedded in web pages multilingual online services social media multi-lingual chat mobile devices
  23. 23. customizable, trainable domain specific on-demand in the cloud real –time security privacy Specific requirements
  24. 24. • EU Official languages: 23 • EC procedural languages: 3 (EN, FR, DE) • DGT:1750 linguists and 600 support • Where: in Brussels, Luxembourg and in local offices in Member States DGT Translation
  25. 25. The past: ECMT • Rule-based machine translation • Developed between 1975 and 1998 • 28 language pairs available (ten languages) • Since 2006 only linguistic maintenance work on a couple of systems • Suspended in 12/2010 The future: MT@EC • 05/2010 Commission Task Force confirmed need for new MT for the Commission • 06/2010 Action plan approved by management • 09/2010 Work started for MT@EC Machine Translation @ European Commission
  26. 26. • Based on data-driven MT technology • Making best use of Commission language resources • Making best use of internal linguistic expertise (1700 translators for 23 languages) • Open and flexible • Ensuring technological independence • Being built by DG Translation • Started: summer 2010 • Deploy: summer 2013 MT@EC
  27. 27. Open to the market Language technology watch (continuous) Linguistic interventions - demonstration projects in 2011 Comparison of baseline engines to market offerings - 2012 … and to research Using Moses A major institutional user of MT Involvement in projects (e.g. Multilingual web) Conferences for EU institutions staff (e.g. EM+ workshop) Provider of language resources… MT@EC Credits: Spyros Pilos, DGT
  28. 28. The DGT Multilingual Translation Memory of the Acquis Communautaire
  29. 29. JRC-Acquis The total body of European Union law applicable in the EU Member States
  30. 30. Data for SMT training
  31. 31. META-NET Language Whitepapers 30 European languages Analyzing language readiness for the digital age 21 language under long-term threat due to inadequate technological support www.meta-
  32. 32. Strategic Research Agenda
  33. 33.  Europe-wide social and business networking in native language  Mobile and internet services in native language for e-Commerce, education, travel, entertainment, etc.  eGovernment reaching all linguistic groups and enabling political discussion across borders  Unlimited TV/movie cross-language subtitling/interpretation  Ever present Personal Interpreter  Translingual Spaces: dedicated locations for ambient interpretation Vision: Applications needed by EU citizens and businesses
  34. 34. • A ubiquitous online platform combining automatic translation, language checking, post-editing, as well as human creativity and quality assurance • for generic and special-purpose services • free for small volume use and for high- volume baseline quality • involve providers of computer supported HQ human translation • business opportunities for a wide range of service and technology providers • Assured privacy, confidentiality and security provided by trusted service centers • Quality upscale models: instant quality upgrades • Domain and Task specialization Vision: Services for the EU Society and Citizens
  35. 35. Ubiquitous translation services for a full range of quality levels, fast, affordable Covers written and spoken language from formal language to chats and social networking Multi-media multi-language content delivery  On mobiles, tablets, PCs, etc. Vision: Services for the EU Society and Citizens
  36. 36. Large cooperating projects Sharing infrastructures: resources, evaluation Smaller projects – providing building blocks National languages (resources, technologies) Component technologies Combined funding (EC, national, private) Inclusion of industry and translation professionals in the entire research and innovation process Solving legal hurdles on using data for research Connection to CEF Infrastructural support (selected areas) Resources, evaluation suites, organisation of challenges Organisation of Research and Innovation
  37. 37. Case Study: LATVIA The Latvian Story
  38. 38. population 2,1 M 1,6 million native Latvian speakers large Russian speaking population (36%) the situation in Latvia
  39. 39. less than 10m speakers lack of parallel data (corpora) complex language structure highly inflected language components under developed terminology Under-resourced
  40. 40. provide e-services to all the population / linguistic groups develop technologies for supporting Latvian in information society facilitate access to the information of European Union institutions integrate in the infrastructure of EU multilingual services MT @ eGov.LV
  41. 41. large corpus of parallel data large corpus of monolingual data MT core system Infrastructure language specific tools such as morphology tools What is necessary to develop statistical MT
  42. 42. online translation service translation widget for integration in eGov service sites standardized API for universal integratability Integration
  43. 43. Solution for MT @ eGov.LV
  44. 44. the digitalization of culture .
  45. 45. Solution for MT @ eGov.LV
  46. 46. custom machine translation as easy and affordable as a cup of coffee
  47. 47. • upload your data TMX, XLIFF, DOC, PDF, XLZ, TXT • combine it with the data on the LetsMT public repository • generate your custom MT with a few mouse clicks • run your MT system on the LetsMT cloud • use it in your CAT tool with LetsMT plug-in • integrate through LetsMT API in your online or desktop app
  48. 48. 1,4 billion parallel sentences 102 languages 129 MT systems trained *status on 12-10-2012
  49. 49. custom terminology incremental data custom MT
  50. 50. cloud-based terminology services for term extraction and multilingual term glossary creation for human and machine translation
  51. 51. .
  52. 52. Machine translation bringing governments and citizens closer
  53. 53. Author:-Copyright:Stocklib©RobertWilson The research within the projects META-NET, LetsMT! and TaaS has received funding from the European Commission ICT Policy Support Programme (ICT PSP) and FP7 Programme