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Competency Framework Development for Analytics KPO

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PeopleWiz partnered with the Analytics CoE of a a global media and publishing giant to create the foundation of talent development and retention initiatives by developing organization wide Competency Framework

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Competency Framework Development for Analytics KPO

  1. 1. PeopleWiz partnered with the Analytics CoE of a a global media and publishing giant to create the foundation of talent development and retention initiatives by developing organization wide Competency Framework Being a dynamic organization which requires niche Analytics skill set, the client’s HR team faced challenges in its initiatives pertaining to capability development and retention. This stipulated the need for bringing role clarity in the core business functions, and for creating a competency framework that can form the backbone of all employee development efforts. The need for devising strategic career moves for vital resources was also identified. Around 50 unique roles were identified. Creating role definitions, competency maps and career paths for these, were the main deliverables of the project. Additionally, mentoring sessions for the HR team and for key business persons were required, to ensure effective transfer of knowledge. Business Challenge Competency Identification: •To identify business strategy aligned competencies, PeopleWiz consultants conducted an extensive data gathering exercise. Role holders and their managers were interviewed to gain understanding of the responsibilities, internal company documents were studied and external literature was referenced. •A reference competency framework with Competency clusters and component definitions with 5 levels of proficiency each was developed. Broadly the competencies were categorized under Technical Depth cluster, Analytics cluster, Domain Knowledge cluster apart from Personal effectiveness and Leadership clusters. Behavioral descriptions of each proficiency level were created. Career Path Identification: •To broaden the horizons within which competent professionals can explore opportunities, PeopleWiz Consultants projected three major types of career paths. These were based on the skills and competencies required for specific job profiles, and were tailored to suit changing business needs. PeopleWiz’s Involvement With clear role definitions, detailed descriptions of the competencies along with behavioral descriptions at every proficiency level, and articulate career paths, a useful framework has been created to aid informative discussions on employee development and career progression. Management now has effective tools to implement its capability development and retention initiatives successfully. The HR Team can now manage employee expectations better, by providing enriching opportunities that are aligned with business needs. Business Benefits The organization provides tangible business solutions that focus on innovation and enhance productivity by working with around 90 brands owned by the company and contributes to key business functions through Analytics & Research, Finance, Operations, Technology & Product Engineering and Shared Services. The Analytics CoE is based in Bengaluru, India and caters to USA and European geographies. Established in 2008 in India, the organization has grown rapidly both in terms of employee size and stakeholders served. Client Overview

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