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Emerging a User Experience Strategy

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Sep. 03, 2009
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Emerging a User Experience Strategy

Sep. 03, 2009
• 42 likes • 6,829 views

42

Share

Design Technology Business

Presentation given at UXAustralia 2009.
Lack of shared project vision can result in stakeholders having different expectations of project outcomes, leading to tensions in the design process. This presentation outlines a collaborative approach to developing a User Experience Strategy: a shared vision for the project that aligns all perspectives (e.g business, technical, marketing, brand), but is driven by the potential user experience.

At the centre of our approach are user stories. These help us think through what the project needs to deliver from the perspective of those who will use it. The approach has been developed over a number of projects and in this presentation we draw on a recent case study with UNSW to share techniques, experiences and learnings.

Key aspects that we’ll be sharing include:

* The use of user stories to facilitate and anchor discussions and decisions about the shape of the project (what), its purpose (why) and its possible implementation (how).
* The use of visual, tangible and collaborative design tools such as paper prototypes to allow project team members to think through issues in more concrete ways, often revealing vital questions we didn’t know existed.
* The way in which project goals, and possible ways of achieving those goals, simultaneously (re)emerge as a result of thinking through the project from a user perspective.

Presentation given at UXAustralia 2009.
Lack of shared project vision can result in stakeholders having different expectations of project outcomes, leading to tensions in the design process. This presentation outlines a collaborative approach to developing a User Experience Strategy: a shared vision for the project that aligns all perspectives (e.g business, technical, marketing, brand), but is driven by the potential user experience.

At the centre of our approach are user stories. These help us think through what the project needs to deliver from the perspective of those who will use it. The approach has been developed over a number of projects and in this presentation we draw on a recent case study with UNSW to share techniques, experiences and learnings.

Key aspects that we’ll be sharing include:

* The use of user stories to facilitate and anchor discussions and decisions about the shape of the project (what), its purpose (why) and its possible implementation (how).
* The use of visual, tangible and collaborative design tools such as paper prototypes to allow project team members to think through issues in more concrete ways, often revealing vital questions we didn’t know existed.
* The way in which project goals, and possible ways of achieving those goals, simultaneously (re)emerge as a result of thinking through the project from a user perspective.

Design Technology Business

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Emerging a User Experience Strategy

  1. 1. Emerging a User Experience Strategy people, pencils, post its @PennyHagen @MichelleGilmore Interaction Design Human Practice Lab (for hire!) Emerging a User experience Strategy UX Australia 2009
  2. 2. Emerging a User experience Strategy UX Australia 2009
  3. 3. @redrollers @grantyoung Emerging a User experience Strategy UX Australia 2009
  4. 4. @redrollers @grantyoung Emerging a User experience Strategy UX Australia 2009
  5. 5. A User Experience Strategy The shape of the project (what) Its purpose (why) Its possible implementation (how) Emerging a User experience Strategy UX Australia 2009
  6. 6. A User Experience Strategy The shape of the project (what) Its purpose (why) Its possible implementation (how) Emerging a User experience Strategy UX Australia 2009
  7. 7. Emerging a User Experience Strategy The shape of the project (what) Its purpose (why) Its possible implementation (how) Emerging a User experience Strategy UX Australia 2009
  8. 8. Emerging a User experience Strategy UX Australia 2009
  9. 9. Emerging a User experience Strategy UX Australia 2009
  10. 10. Emerging a User experience Strategy UX Australia 2009
  11. 11. Emerging a User experience Strategy UX Australia 2009
  12. 12. Emerging a User experience Strategy UX Australia 2009
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  14. 14. Emerging a User experience Strategy UX Australia 2009
  15. 15. Emerging a User experience Strategy UX Australia 2009
  16. 16. Emerging a User experience Strategy UX Australia 2009
  17. 17. Emerging a User experience Strategy UX Australia 2009
  18. 18. “ We are changing the objective now that we understand what it means for the user ” Emerging a User experience Strategy UX Australia 2009
  19. 19. Emerging a User experience Strategy UX Australia 2009
  20. 20. Emerging a User experience Strategy UX Australia 2009
  21. 21. Emerging a User experience Strategy UX Australia 2009
  22. 22. As a potential student I As a potential student I can find out about the can apply for application process scholarships As a potential student As a potential student I can find an available I can apply to study at supervisor UNSW Emerging a User experience Strategy UX Australia 2009
  23. 23. Emerging a User experience Strategy UX Australia 2009
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  30. 30. Emerging a User experience Strategy UX Australia 2009
  31. 31. Flexible, accessible and easy to manage Cohesive and exhaustive Create a common language Shift perspective on the project Emerging a User experience Strategy UX Australia 2009
  32. 32. as a potential student I can find out about the application process, find an available supervisor and apply Emerging a User experience Strategy UX Australia 2009
  33. 33. as a potential student I can find out about the application process, find an available supervisor and apply Emerging a User experience Strategy UX Australia 2009
  34. 34. Emerging a User experience Strategy UX Australia 2009
  35. 35. Emerging a User experience Strategy UX Australia 2009
  36. 36. prototypes Emerging a User experience Strategy UX Australia 2009
  37. 37. Emerging a User experience Strategy UX Australia 2009
  38. 38. Emerging a User experience Strategy UX Australia 2009
  39. 39. Emerging a User experience Strategy UX Australia 2009
  40. 40. Emerging a User Experience Strategy user stories: a shift in perspective and a tool for discussion mapping pathways: identify key and complex areas paper prototypes: rapidly explore different approaches & expose constraints Emerging a User experience Strategy UX Australia 2009
  41. 41. Emerging a User experience Strategy UX Australia 2009
  42. 42. What collaborative techniques do other people find valuable? What other ways are people using to represent the User Perspective in design? How do other people manage the strategy conversations in the design process? Emerging a User experience Strategy UX Australia 2009

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