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OpenAIRE Open Science Helpdesk - support and training (WP4 tasks))

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Presentation at the OpenAIRE Advance General Assembly, December 2019, Paris.

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OpenAIRE Open Science Helpdesk - support and training (WP4 tasks))

  1. 1. WP4 - OPEN SCIENCE HELPDESK support and training OpenAIRE Advance Pedro Principe, Paula Moura, André Vieira, Iryna Kuchma University of Minho
  2. 2. TASK4.1.SUPPORT COORDINATIONANDHELPDESK Helpdesk resources (guides, faqs, fact sheets…) Ticketing system (ask a ?) Support activities (by NOADs) TASK4.2.OA,OPENDATA,RDM& OPENSCIENCETRAINING OA, Open Data, RDM and Open Science Training How-to style resources that set OS principles into practice National OA, Open Data, RDM and OS training programmes TASK4.3.OPENAIRESERVICES TRAINING Support materials and training activities on OpenAIRE's services and products OpenAIRE Open Science Helpdesk overview OpenAIRE-Advance GA | Paris | Dec. 9, 2019
  3. 3. HELPDESK & SUPPORT MATERIALS FIGURES: OSPRIMERS 2 483 hits/month www.openaire.eu/os-primers GUIDES 30 (11 new in 2019) 4070 hits/month www.openaire.eu/guides FACTSHEETS 7 (1 new in 2019) 200 downloads/month www.openaire.eu/openaire- h2020-factsheets FAQs 35 (5 new in 2019) 2814 hits/month www.openaire.eu/faqs USECASES 7 1005 hits/month www.openaire.eu/use-cases Askaquestion 280 in 2018 264 in 2019 www.openaire.eu/checklists www.openaire.eu/support
  4. 4. Guides 30Guides 4070 Hits/month www.openaire.eu/guides
  5. 5. Toolkit for policy makers on Open Science • OS Policy Checklist for Research Funding Organisations www.openaire.eu/open-science-policy-checklist-for-research-funding-organisations • OS Policy Checklist for Research Performing Organisations www.openaire.eu/open-science-policy-checklist-for-research-performing-organisations • Model Policy on OS for Research Funding Organisations www.openaire.eu/model-policy-on-open-science-for-research-funding-organisations • Model Policy on OS for Research Performing Organisations www.openaire.eu/model-policy-on-open-science-for-research-performing-organisations Recent published OS guides
  6. 6. ARGOS - a collaborative workspace for delivering DMPs https://www.openaire.eu/argos-guide New service guides
  7. 7. USE CASE NARRATIVES WITH SCENARIOS OF OPEN SCIENCE SERVICES OFFERED BY OPENAIRE 2 new national infrastructure focused (Portugal and Croatia) Use cases published in 2019 – 7 in total (2 recent + 2 in the pipeline) 7 Use Cases 1005 Hits/month/usecase 8904 Overview page
  8. 8. Trainingactivitieshighlights OpenAIRE-Advance GA | Paris | Dec. 9, 2019 35webinars,1479attendees 32nationalwebinars,2793 attendees WEBINARS AllNOADshosted198trainingevents 22train-the-trainerevents. NOADs Communityofpracticefortraining coordinatorsandmanagers COMMUNITY OF PRACTICE 8 67 webinars, 4272 attendees OAW webinar series + national webinars 198 training events attended (face-to-face). Train-the-trainer events with 609 OS trainers. 50+ members from major research and e-infrastructures in Europe, Australia + carpentries in the US
  9. 9. Training KPIs 2018 2019 OpenAIRE-Advance GA | Paris | Dec. 9, 2019 Training relevance and Effectiveness – KPIs Values for M1-M24 # of training events per country 198 (+90) # of training events at EU level 29 (+9) # of trainers trained 431 (+276) # of attendance and rate for all events 9723 (+5141) # of respondents in online user satisfaction questionnaire (sample) 1129 (+659) Training relevance and Effectiveness – KPIs Values for M1-M12 # of training events per country 108 # of training events at EU level 20 # of trainers trained 155 # of attendance and rate for every event 4582 # of respondents in online user satisfaction questionnaire (sample) 470
  10. 10. Pending tasks: Successive delays of the new layout of the factsheets No services video tutorials produced yet No more checklist to be produced (goal changed) OpenAIRE-Advance GA | Paris | Dec. 9, 2019  All WP4 annual task plans are available via the box (WP4 folder)  WP deliverables and milestones were achieved and delivered D4.3 (services use cases) under revision asked by the reviewers
  11. 11. What comes next MORE USE CASES New service use cases (e.g. 15 in total) NEW FACT SHEETS LAYOUT … finally for fact sheets, plus new subject/service fact sheets NEW SUPPORT RESOURCES Create online courses (OS and services) and video tutorials + Integration of relevant support resources in the dashboards and products + EOSC catalogue Group guides (OS, RDM, Services) … OpenAIRE-Advance GA | Paris | Dec. 9, 2019 11
  12. 12. Supporting and engaging with communities https://www.openaire.eu/cop-training https://www.openaire.eu/provide-community-calls
  13. 13. Thank you! PedroPrincipe,PaulaMoura,AndréVieira,IrynaKuchma pedroprincipe@sdum.uminho.pt

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