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Remotely Open: Design Without Borders (March 27, 2019 @ Lisbon.UX)

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⬇️ Open source slides: https://gitlab.com/pedroms/presentations/tree/2019-03-27-lisbon-ux-remotely-open

Designing behind closed doors is holding you and the design industry back. Designing in the open increases the quality and trust in your work, while opening you to new clients or jobs.

Event: Lisbon.UX: The New Ways of Design (https://www.meetup.com/LisbonUX/events/259291729/)
Date: March 27, 2019
Location: Volkswagen SDC:LX, Lisbon, Portugal

Published in: Design
  • This is very well put together. Another important thing you win by designing openly is a shared sense of ownership. But there definitely needs to be a mastery in communicating, dealing with feedback and making decisions. Thanks for sharing Pedro!
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Remotely Open: Design Without Borders (March 27, 2019 @ Lisbon.UX)

  1. 1. Remotely Open Design Without Borders Pedro Moreira da Silva Senior UX Designer at GitLab @PedroMScom @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides
  2. 2. You’re good at what you do, but things are just “ok” ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 2
  3. 3. You’re good at what you do, but things are just “ok” — You think clients and colleagues trust you — You think users are happy — You’re happy conformed with how much you make — You hope that your resume/portfolio is good enough to get you a better job or clients @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 3
  4. 4. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 4
  5. 5. It’s not your fault — Generally speaking: — People have trouble trusting “creatives” — Users aren’t included in projects — Design is undervalued (read: underpaid) @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 5
  6. 6. Part of the problem is: Designers aren’t good at communicating their work @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 6
  7. 7. Designing behind closed doors is holding you and the design industry back @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 7
  8. 8. You can be better, things can be better ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 8
  9. 9. Designing in the open increases the quality and trust in your work, while opening you to new clients or jobs. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 9
  10. 10. What’s designing in the open? ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 10
  11. 11. Designing in the open means sharing the work of an ongoing design project as publicly as possible @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 11
  12. 12. “Share my work publicly?! Are you mad?!” @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 12
  13. 13. Designing in the open means sharing the work of an ongoing design project as publicly as possible @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 13
  14. 14. Designing in the open means sharing the work of an ongoing design project as publicly as possible @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 14
  15. 15. Shareables What can I share? ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 15
  16. 16. Shareables ! — Tasks — Source files — Artifacts/deliverables — Alphas — Previews/teasers — Stories/case studies — Research and findings — Tools @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 16
  17. 17. Publicness Who can I share with? ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 17
  18. 18. Publicness ! 1. World (Open source, government, public institutions) 2. User community (Closed source) 3. Clients 4. Company (99.9% of projects) 5. Department 6. Project team 7. You @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 18
  19. 19. It will require change. And change is hard. ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 19
  20. 20. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 20
  21. 21. What’s GitLab? GitLab is an open source tool to work collaboratively on software development, from idea to production. It unifies code repository management, project management, code review, CI/CD, and monitoring into a single UI. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 21
  22. 22. GitLab is used by more than 100,000 organizations @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 22
  23. 23. 2000+ contributors 535 GitLabbers in 52 countries Remote only organization @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 23
  24. 24. Shareables What are we sharing with the world? ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 24
  25. 25. Open tasks View open UX issues @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 25
  26. 26. Open source files Pattern library, UIs, icons, illustrations GitLab Design Project @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 26
  27. 27. Open artifacts/deliverables Sketches, works in progress, diagrams @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 27
  28. 28. Open previews/teasers Dribbble shots and tweets Inviting participation at GitLab @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 28
  29. 29. Open stories/case studies Blog posts, webcasts, and talks (like this one!) @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 29
  30. 30. Open research and findings Hypotheses, videos, findings, recommendations GitLab UX Research Project @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 30
  31. 31. Open tools Auto-live Sketch specs and Framer prototypes Repository Superpowers @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 31
  32. 32. Designing in the open increased the value and trust in my work. Also, I ended up learning a lot about myself. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 32
  33. 33. Why it matters Our industry needs more credibility @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 33
  34. 34. “But people will steal my ideas!” Don’t be paranoid about your “competitive advantage.” There are many more ideas than the doers that make them come to life. Be the one that does them. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 34
  35. 35. “But I feel so uncomfortable sharing my work…” It’s normal. It’s just human to fear failure. I feel it too. This uncomfortable feeling maps to our maturity as designers. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 35
  36. 36. Designer maturity-o-meter 1 1. “Let me work and I’ll get back to you” — We design and experiment with our process in secret. 2. “Check out these wireframes” — We share specific steps and know that feedback will steer us to a better solution. 3. “Let’s design it together, right now” — We able to share our rationale with other people while formulating ideas and iterating. 1  Ryan Singer, 2011; Mark Ukraine, 2017 @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 36
  37. 37. “But not everyone knows how to give feedback!” You’ll get good feedback and bad feedback. Not every comment is helpful or suggestion is acceptable. Discuss when you should accept feedback. Sometimes you need to teach people how to give helpful feedback. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 37
  38. 38. “But haven’t you heard about ‘design by committee’?!” — Ok, you got me. — But the truth is: that can happen to any project. — It’s in your hands to control this. @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 38
  39. 39. “But doesn’t it take more time?!” — Short answer: Yes. Everything takes a little more time. — Long answer: Yes. But you need to look at the big picture. ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 39
  40. 40. Big picture (aka benefits) ! — It brings clarity to your work — Clients, colleagues, and users feel included and valued — Builds interest, community, and participation — You get diverse feedback from a wider group of people — More eyes means mistakes are caught early — It holds you accountable — You feel less pressured and more confident — Other people learn from what you did right/wrong — You’re seen as the expert @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 40
  41. 41. Benefits ! ! Bonus: Your resume/portfolio makes itself, opening the door to jobs or clients that fit you/your company @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 41
  42. 42. Examples How others are designing in the open ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 42
  43. 43. Greater Pittsburgh Community Food Bank by Brad Frost Blog post Project hub Open source project hub @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 43
  44. 44. by UK Gov. Digital Service Wrap up blog post Alpha website Get Satisfaction community GOV.UK @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 44
  45. 45. Backstage Project diary Written/photo/video communication Documentation Project management @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 45
  46. 46. Open source projects @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 46
  47. 47. Just do it™ ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 47
  48. 48. Just do it™ ! — Create a Dribbble account and post what you’re doing — Promote Open Design in your company/team, explain the benefits — Make room for your team to share the work — Share your processes, tools, findings — Tomorrow morning, think how you can make the project you’re working on more open @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 48
  49. 49. If you can’t do any of this There’s still a way @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 49
  50. 50. Give back to the open ! @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 50
  51. 51. Contribute to GitLab’s UX Work on open UX issues @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 51
  52. 52. Work on Mozilla’s design Mozilla Open Design project @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 52
  53. 53. Embrace designing the open It’s amazing and unforgettable @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 53
  54. 54. Thank you 2 @pedromscom pedroms.com 2  Also to Brad Frost, Mark Ukraine, Open Design Foundation, Ryan Singer, Sean Martell @PedroMScom • Lisbon.UX, March 27, 2019 @ Lisbon, Portugal • Open source slides 54

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