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Remotely Open: Design Without Borders

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Designing behind closed doors is holding you and the design industry back. Designing in the open increases the quality and trust in your work, while opening you to new clients or jobs.

Event: DXD Talks: Conversas sobre Digital Experience Design (https://www.facebook.com/events/1305643399516836/)
Date: May 10, 2017
Location: Faculdade de Belas-Artes da Universidade de Lisboa, Lisbon, Portugal

Open source presentation: https://gitlab.com/pedroms/presentations/tree/2017-05-10-dxd-talks-remotely-open

Published in: Design
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Remotely Open: Design Without Borders

  1. 1. Remotely Open Design Without Borders Pedro Moreira da Silva UX Designer at GitLab @PedroMScom DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation
  2. 2. You’re good at what you do, but things are just “ok” ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 2
  3. 3. You’re good at what you do, but things are just “ok” ! — You think clients and colleagues trust you — You think users are happy — You’re happy conformed with how much you make — You hope that your resume/portfolio is good enough to get you a better job or clients DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 3
  4. 4. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 4
  5. 5. It’s not your fault — Generally speaking: — People have trouble trusting “creatives” — Users aren’t included in projects — Design is undervalued (read: underpaid) DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 5
  6. 6. Part of the problem is: Designers aren’t good at communicating their work DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 6
  7. 7. Designing behind closed doors is holding you and the design industry back DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 7
  8. 8. You can be better, things can be better ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 8
  9. 9. Designing in the open increases the quality and trust in your work, while opening you to new clients or jobs. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 9
  10. 10. What’s designing in the open? ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 10
  11. 11. Designing in the open means sharing the work of an ongoing design project as publicly as possible DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 11
  12. 12. “Share my work publicly?! Are you mad?!” DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 12
  13. 13. Designing in the open means sharing the work of an ongoing design project as publicly as possible DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 13
  14. 14. Designing in the open means sharing the work of an ongoing design project as publicly as possible DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 14
  15. 15. Shareables What can I share? ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 15
  16. 16. Shareables ! — Tasks — Source files — Artifacts/deliverables — Alphas — Previews/teasers — Stories/case studies — Research and findings — Tools DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 16
  17. 17. Publicness Who can I share with? ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 17
  18. 18. Publicness ! 1. World (Open source, government, public institutions) 2. User community (Closed source) 3. Clients 4. Company (99.9% of projects) 5. Department 6. Project team 7. You DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 18
  19. 19. It will require change. And change is hard. ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 19
  20. 20. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 20
  21. 21. What’s GitLab? GitLab is an open source tool used by developers to work collaboratively from idea to production. It unifies code repository management, project management, code review, CI/CD, and monitoring into a single UI. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 21
  22. 22. GitLab is used by more than 100,000 organizations DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 22
  23. 23. 1500+ contributors 168 GitLabbers in 38 countries Remote only organization DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 23
  24. 24. Shareables What are we sharing with the world? ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 24
  25. 25. Open tasks View open UX issues DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 25
  26. 26. Open source files Feature UIs, icons, illustrations, design elements GitLab Design Project DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 26
  27. 27. Open artifacts/deliverables Sketches, works in progress, diagrams DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 27
  28. 28. Open alphas Not yet, but working on it See issue #27845 DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 28
  29. 29. Open previews/teasers Dribbble shots and tweets Inviting participation at GitLab DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 29
  30. 30. Open stories/case studies Blog posts, webcasts, and talks (like this one!) DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 30
  31. 31. Open research and findings Hypotheses, videos, findings, recommendations GitLab UX Research Project DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 31
  32. 32. Open tools Auto-live Sketch specs and Framer prototypes Repository Superpowers ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 32
  33. 33. Designing in the open increased the value and trust in my work. Also, I ended up learning a lot about myself. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 33
  34. 34. Why it matters Our industry needs more credibility DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 34
  35. 35. “But people will steal my ideas!” Don’t be paranoid about your “competitive advantage.” There are many more ideas than the doers that make them come to life. Be the one that does them. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 35
  36. 36. “Ideas are a dime a dozen. People who implement them are priceless.” — Mary Kay Ash DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 36
  37. 37. “But I feel so uncomfortable sharing my work…” It’s normal. It’s just human to fear failure. I feel it too. This uncomfortable feeling maps to our maturity as designers. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 37
  38. 38. Designer maturity-o-meter 1 1. “Let me work and I’ll get back to you” — We design and experiment with our process in secret. 2. “Check out these wireframes” — We share specific steps and know that feedback will steer us to a better solution. 3. “Let’s design it together, right now” — We able to share our rationale with other people while formulating ideas and iterating. 1 Ryan Singer, 2011; Mark Ukraine, 2017 DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 38
  39. 39. “But not everyone knows how to give feedback!” You’ll get good feedback and bad feedback. Not every comment is helpful or suggestion is acceptable. Discuss when you should accept feedback. Sometimes you need to teach people how to give helpful feedback. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 39
  40. 40. “But haven’t you heard about ‘design by committee’?!” — Ok, you got me. — But the truth is: that can happen to any project. — It’s in your hands to control this. DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 40
  41. 41. “But doesn’t it take more time?!” — Short answer: Yes. Everything takes a little more time. — Long answer: Yes. But you need to look at the big picture. ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 41
  42. 42. Big picture (aka benefits) ! — It brings clarity to your work — Clients, colleagues, and users feel included and valued — Builds interest, community, and participation — You get diverse feedback from a wider group of people — More eyes means mistakes are caught early — It holds you accountable — You feel less pressured and more confident — Other people learn from what you did right/wrong — You’re seen as the expert DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 42
  43. 43. Benefits ! ! Bonus: Your resume/portfolio makes itself, opening the door to jobs or clients that fit you/your company DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 43
  44. 44. Examples How others are designing in the open ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 44
  45. 45. Greater Pittsburgh Community Food Bank by Brad Frost Blog post Project hub Open source project hub DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 45
  46. 46. by UK Gov. Digital Service Wrap up blog post Alpha website Get Satisfaction community GOV.UK DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 46
  47. 47. Backstage Project diary Written/photo/video communication Documentation Project management DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 47
  48. 48. by DRI Website with interactive and responsive wireframes Using Pattern Lab DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 48
  49. 49. Open source projects DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 49
  50. 50. Just do it™ ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 50
  51. 51. Just do it™ ! — Create a Dribbble account and post what you’re doing — Promote Open Design in your company/team, explain the benefits — Make room for your team to share the work — Share your processes, tools, findings — Tomorrow morning, think how you can make the project you’re working on more open DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 51
  52. 52. If you can’t do any of this There’s still a way DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 52
  53. 53. Give back to the open ! DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 53
  54. 54. Contribute to GitLab’s UX Work on open UX issues DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 54
  55. 55. Work on Mozilla’s design Mozilla Open Design project DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 55
  56. 56. Embrace designing the open It’s amazing and unforgettable DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 56
  57. 57. Thank you 2 @pedromscom pedroms.com 2 ! to Brad Frost, Mark Ukraine, Open Design Foundation, Ryan Singer, Sean Martell DXD Talks • May 10, 2017 @ Lisbon, Portugal • Open source presentation 57

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