Ijirsm ahmed-hassan-el-zihebi-analytic-study-about-knowledge-application-in-saudi-arabian-for-ground-services

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Knowledge is one of the most important elements of the modern economy and the center of excellence, innovation and competitiveness and who has the knowledge has the power and the ability to lead. This study aims to determine the extent to application knowledge management in Saudi Ground Services, where the company is one of Saudi Airline sections that turned to private company in order to ready for the international competition. Its requires, focusing on knowledge management and sharing and moving between the employees to competition in the local and universal mar-ket, particularly after opening the airspace for universal flight companies to enter the Saudi market. Hence, there is a need to evaluation the current situation for the company to know the extent to knowledge management, which that it is the competition base in the present time to set the necessary programs and plans for the best application to knowledge management.
Study uses the descriptive analytic method; the sample in-cludes the company managers and officers in King Abdul Aziz airport. Study found that knowledge management ap-plication in the company more than the minimum and there are proceedings, methods to documentation knowledge and it’s sharing and it needs much of development, effectiveness, application of the systems and procedures that ensure high level of the application.

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Ijirsm ahmed-hassan-el-zihebi-analytic-study-about-knowledge-application-in-saudi-arabian-for-ground-services

  1. 1. ISSN: XXXX-XXXX Volume X, Issue X, Month Year Analytic Study about Knowledge Application in Saudi Arabian for Ground Services Ahmed Hassan El Zihebi Asst. Prof, Dept of Computer Science and Engineering King Abdulaziz Unversity Jeddah, Saudi Arabia Ahmedth@gmail.com Abstract Knowledge is one of the most important elements of the modern economy and the center of excellence, innovation and competitiveness and who has the knowledge has the power and the ability to lead. This study aims to determine the extent to application knowledge management in Saudi Ground Services, where the company is one of Saudi Airline sections that turned to private company in order to ready for the international competition. Its requires, focusing on knowledge management and sharing and moving between the employees to competition in the local and universal mar- ket, particularly after opening the airspace for universal flight companies to enter the Saudi market. Hence, there is a need to evaluation the current situation for the company to know the extent to knowledge management, which that it is the competition base in the present time to set the necessary programs and plans for the best application to knowledge management. Study uses the descriptive analytic method; the sample in- cludes the company managers and officers in King Abdul Aziz airport. Study found that knowledge management ap- plication in the company more than the minimum and there are proceedings, methods to documentation knowledge and it’s sharing and it needs much of development, effectiveness, application of the systems and procedures that ensure high level of the application. 1- Introduction Knowledge is the basic nerve for the present organizations, it is the important resource in creation of the wealth and exe- cution the difference and creative within the mental givens that increased in its frame many of the intellectual concepts as globalization, privatization, information revolution and vast the different human communities distance. (1) Management of that knowledge shows that knowledge is the significant intangible assets that should be remained and used and developed to create the value and increase the competitive ability for the organizations, specifically with opining the universal markets due to the massive develop- ments in communications and information technique which made the world as a small village. General institution for Saudi Arabia air lines is one of Saudi economic bases that turned to private company in order to ready for the international competition. Its requires, focusing on knowledge management and its sharing and moving be- tween the employees to competition in the local and univer- sal market, particularly after opening the airspace for univer- sal flight companies to enter the Saudi market. Hence, there is a need to evaluation the current situation for the company to know the extent to knowledge management, which that it is the competition base in the present time to set the neces- sary programs and plans for the best application to knowledge management. Study depended on the descriptive analytic method that pro- vides to the researcher quantity of the important information about the research matter and the questionnaires were being depended as an instrument to collect the data. The question- naire includes four main aspects and each aspect is measured by a number of questions that clear the extent of the compa- ny applies this aspect. Study community involves general managers, directors, supervisors, executive officers in King Abdul Aziz airport at study prepare period in the first semes- ter of 1434 – 1435 AH. Study concluded that Saudi Arabian for ground services al- ready partly applies knowledge management where study declares that the application degree in the company is 3.6 out 5, the most aspects applied is aspect of information remain and return and reaching to them, and the less aspect is the clearly procedures and methods to participate the expertise and useful lessons and reuse it and non-existing the suffi-
  2. 2. International Journal of Innovatory research in Engineering and Technology - IJIRET ISSN: XXXX-XXXX Volume X, Issue X, Month Year 26 cient knowledge and the fit training to determine the availa- ble lessons and experiences. Study recommended to raise knowledge management appli- cation level in the company to increase its competitive abil- ity and keep its significant assets also to improvement it in- vestments including but not limited to create strategic plan to knowledge management in order to concentrate on knowledge as one of the important assets for the company and spread the awareness with knowledge management and its sharing, investments. Study also recommended claim the help from the universal experience in knowledge manage- ment scope to create information system and proceedings aim to continue of knowledge management operations be- ginning from produce knowledge to keep it and sharing, finally to its investments and reuse it. Study structure included review the literature reviews, the problem, study methodology, its importance, and significant of its outcomes and recommendations. 2- Literature reviews: Study objected to know the relation between the organiza- tional factors that are described in the organizational culture, the organizational structure, technology, human resources, political orientations, and between creation of knowledge assets, sharing and move the knowledge. The two research- ers were designed a questionary to collect the necessary in- formation from the study community and ministry of busi- ness development in Malaysia is chosen as a study case. Two researchers are reached to many outcomes, provide of knowledge assets (implicit and explicit) has a direct influ- ence upon the performance and that there is a positive rela- tionship between the level of availability of regulatory ele- ments and the availability of knowledge assets and level of knowledge transfer. Two researchers are recommended about the need to the best utilization of technology, where it plays a critical role in the development and sharing of knowledge and the importance of changing the culture and content organization to enable individuals to share what they have about necessary knowledge to interest to other factors as the organizational structure and human resources; public sector organizations should not to neglect the political orien- tations when applying knowledge management. Study sought (3) to the statement of the influence the organ- izational culture on the entrance and initiatives knowledge management, researchers have used the study case method to achieve the objectives of the study by case study of two uni- versal companies, number of employees of each company more than 300 thousand employees and has branches in most regions of the world. The necessary information have been collected from the community study through interviews semi- structured with small groups of managers and profes- sionals in the two companies. The researchers concluded that the organizational culture affects on knowledge management through their impact on organizational values for individuals and their behaviors. Knowledge management can be a part of the organizational culture and the during the process of forming a knowledge management and organizational values reflected in the organizations and researchers recommended the need for a qualitative change in the culture of individuals and their behavior before beginning application of knowledge management. Management should influence on the culture of individuals gradually in order to support the trend towards the application of knowledge. As study gone to know the trends of managers in centers of the Jordan ministries toward application of knowledge man- agement concept and impact that on their job performance and test the differences in all directions depending on the different demographic characteristics (4). Researcher has used the descriptive analytical method and use of the instru- ment questionery to collect the necessary information from the community study that includes departments directors in twenty-three Jordanian ministry (298) director. Study found many of the results including the following: the adoption of Jordan Ministries knowledge management concept moder- ately and that the respondents feel a high level of functional- ity as the study shows the commitment of the ministries in Jordan dimensions of knowledge management which can be arranged according to their relative importance as follows: knowledge generation, storage knowledge, sharing of knowledge, application of knowledge, technology knowledge. The study concluded to many recommendations which are mentioned as follows: create an organizations culture based on the corporation between the operators, encourage to knowledge mutual, voluntary participation in that culture in order to reach to learned culture and improve the organiza- tional climate for the work, to provide comfortable work environment for the employees and give them sufficient au- thorizations able them to application their information as well as improvement and training the employees abilities according to studied scientific programs aim to environment their abilities and improvement their performance level through adopting objective system for moral and material incentives and prompting the employees about knowledge creative and production. The study (5) focused on knowledge management significant and its role in achieving the standing competitive feature for Syrian governmental banks sector and declares the relation between knowledge management and the competitive fea- ture for these banks. In order to achieve these objectives, the female researcher uses a questionary tool to collect the nec- essary information from the study community which repre- sents six Syrian governmental banks from a random sample consists of (54) mangers in the high administration of these banks. The female researcher concluded to many results as follows: there is a strong and moral relation between knowledge management and the competitive feature lacking of depending the banks on the helpful information for knowledge management as experiences systems and support group decisions systems, lacking of the presented services from the Syrian government due to not adopting concepts of the total quality management, lack of employment creative,
  3. 3. International Journal of Innovatory research in Engineering and Technology - IJIRET ISSN: XXXX-XXXX Volume X, Issue X, Month Year 27 skill, abilities employees and high experience. The study concluded to many recommendations as follows: updating knowledge management in every bank to participate with information technology in achieving its competitive feature through adopting information technology as: support group decisions systems and experiences systems, introduce the banking services through the dependence on internet, in- crease the moral and material incentives for the employees in order to increase their impulses to acquire knowledge and using it to achieve the employees satisfy. 3- Study issues Privatization of the governmental sectors and turn to private companies process requires prepare these companies organi- zational and managerial to increase that ability to a degree, which through it, that institution can compete the private sectors to achieve money, standing, development the pre- sented services quality through adopting the latest manageri- al methods, the ability to creation and create the added val- ue. Knowledge management concept is one of the modern concepts which the modern companies seek to adopting it to increase its competitive ability. Usually, the first stage is determine the current state and make an analysis studies which define application level to create a scientific plans depending on correct information. That study defines, evaluates the current state to know the extent of knowledge application and analysis the main di- mensions and axes to application of knowledge management in Saudi company for ground services through answering the main study question “what is the extent of application of knowledge management in Saudi company for ground ser- vices? And what is the extent of the application in several main axes: the organizational culture axis, knowledge regis- tration axis, knowledge remain and retrieval axis and pro- cesses and proceedings axis. 4- Study methodology That study is an application study aims to knowing to what extent Saudi company for ground services applies knowledge management. Researchers used the analysis de- scriptive method in preparing of the application part of that study, because of that part considers from the application aspect is a common factor between all methods. The analysis descriptive method provides significant information quantity for the researcher in respect of the state. Study community includes common managers, directors, supervisors, executive officers in Saudi company for ground services officers in King Abdul Aziz airport at study prepare period in the first semester of 1434 – 1435 AH, where the total number of the study community is (50) officer. Re- searcher depends on questionary method as main tool to collect data and structures in order to know the research sample’s opinion and directions, where the questionary tool is one of the significant tools to collect data in the field study. That returns to ability of the researcher to control in questions and the desired collect information from the re- search community. Questionary is designed to axes as fol- lows: Knowledge management culture, includes (4) axes regarding the prevalent culture dimensions for knowledge management in ground services company management and its impact on knowledge participation and distributed on the following axes: First axis: includes (5) phrases about the culture dimension (knowledge management culture) Second axis: includes (7) phrases about certifying dimension (knowledge management certifying) Third axis: includes (8) phrases about remain and retrieval dimension (store and retrieval of knowledge certifying) Fourth axis: includes (5) phrases about proceedings dimen- sion (knowledge management procedures) Researcher cares of the simplicity and facility in formation of the questionary phrases as possible in order to be under- standable for all researchers. He also cares of that the phrases formation are being comply with quinary Likert scale. Likert scale is a method to measure the used behaviors and preferences in the psychological tests, which the psy- chologist “Rensis Likert” that is used in questionnaires, par- ticularly in statistical field. This measure is based on an- swers indicate to whether accept or objection degree about a formation. Researcher also used several statistical methods through using (SPSS) to present a statistical analysis of all results and diagrams. 5- Study results Hence, we will review the study results; firstly, review the answers results about the main question: To what extent knowledge management is applied in ground services man- agement in King Abdul Aziz international airport in Jeddah? The following table declares the study results: Table 1: Knowledge management application in Saudi company for ground services Axis Probable average Knowledge management appli- cation in Saudi company for ground services 3.6 We found that the arithmetic mean is (3.6), (i.e. the degree of knowledge management application in ground services management in King Abdul Aziz international airport in Jeddah in 72 %). It is means that knowledge management application in the company higher than the average, and there are proceedings and methods to certifying knowledge and its participation. Knowledge management application in the company needs more of development, activation and application the systems and procedures that insure a high level of application. Through a deeply sight on dimensions and axes knowledge application and through the study results, study concluded to the following results as follows:
  4. 4. International Journal of Innovatory research in Engineering and Technology - IJIRET ISSN: XXXX-XXXX Volume X, Issue X, Month Year 28 Table 2: Axes of knowledge management application degree measure in the company Study dimensions The proba- ble arithme- tic mean Arrangement as per the application Culture dimension (knowledge manage- ment culture) 3.66 2 Certifying dimension (knowledge manage- ment certifying) 3.58 3 Remain and retrieval dimension (store and retrieval of knowledge certifying) 3.76 1 Proceedings dimension (knowledge manage- ment procedures) 3.40 4 We are finding from the previous table that the most aspects applied with 75 % is remain and retrieval dimension, it re- turns to application the company for international standards and specification as ISO 9001 and ISAGO. Culture dimension comes in the second degree of more di- mension applied with 73 %, it reflects differentiate the cul- ture awareness with reasonable degree about knowledge management and its application. Knowledge certifying comes with 71 %, while proceedings and methods dimension considers the less application with 68 % due to non-existing of any proceedings but perhaps non-application of knowledge management processes and lack of providing the electronic systems. 6- Conclusion, recommendations and future works With reference to results of that study and to increase knowledge management application level in the company for the desired level, researcher concluded to the significant following recommendations: - High management shall support and commit knowledge management and provide all methods and means to success the application. - Setting a strategy adopting knowledge management and watch knowledge as one of the important assets of the com- pany and deals with knowledge as one of the significant fac- tors to achieve a competitive feature. - Replan and study development exchange methods and pro- ceeding, participation and certifying knowledge in accord- ance with the management ambitious and its future plan. - Using the available abilities and materials in Saudi compa- ny for ground services in creation strong and effective knowledge management systems to protect and provide knowledge to planning the materials and prepare the plans and future studies. - Prepare the managerial and technical staffs and training them to achieve application success as these programs. - Prepare the processes engineering and activities and target- ed programs insuring its success. - Work graduation in knowledge management is necessary and achieves better results, in particular in the initial aspects where showing the whole project from the beginning may lead to that the employees may feel that the matter is com- plicated and hard. Subsequently, reject the idea and unwill- ingness to participate in it. - Focusing on awareness spread stage, giving it a sufficient time and variety in the used methods in order to gain more of support that is based on the understanding and realization. - Participate big number of the officers and operators in knowledge management and doesn’t confine on limited team conducts the task where the others feel that they have not any important but the matter confines only on the deter- mined team. Success of knowledge management bases on group participation in knowledge management processes. - Check the electronic preparation to application knowledge management processes where the electronic preparation is a main feature to achieve knowledge management. - Development the incentives and rewards systems in order to encourage the officers to participate in knowledge and contribute in creation an organizational culture encourages to deliberation and participation knowledge. - It is necessary to build or rent information network or par- ticipation in an international information networks to ex- change the international experiences and scientific knowledge in respect of the international aviation compa- nies, particularly in ground services companies that work in airports. - Training programs with a special significant in knowledge management processes, it is necessary to aware of these pro- grams according to the internal and external training grade where that training assures on the matter significant, declare the best practices in that field and allows all employees to participate in knowledge management processes.
  5. 5. International Journal of Innovatory research in Engineering and Technology - IJIRET ISSN: XXXX-XXXX Volume X, Issue X, Month Year 29 7- References 1 Kh. Hamod, knowledge organization, Jordan: Dar Saf’a For Publishing, Distribution, 2010 [2] S. ,. F. Syed-Ikhsan, "knowledge management in a Public Organization: A Study on The Relationship Between Organizational Elements and The Performance of Knowledge Transfer," Journal of Knowledge Management, vol. 8, no. 2, pp. 95-111, 2004. [3] D. e. a. Leidner, "The Role of Culture in Knowledge Management: A Case Study of Two Global Firms," International Journal of e- Collaboration, vol. 2, no. 1, pp. 17-40, 2006. 4 A. Ayman, “Managers Directions In Jordan Ministries Centers For Knowledge Management Role In The Job Performance”, Jordan journal in business administration, volume 5, 2009. 5 W. Dacy, “Role of knowledge management in achieving a competitive feature, application study in Syrian governmental banks”, Researcher journal, no. 11, 2012.

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