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Working with Different Generations


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Working with Different Generations

  1. 1. Surviving and Thriving in a Multi-Generational Workforce
  2. 2. 1. Gain an understanding of different generations in the workforce and what makes each important on your team 2. Identify effective strategies for working in multigenerational workplaces and teams 3. Learn what Millennials are looking for and how to mentor them appropriately
  3. 3. 1st time in US History!
  4. 4. • Important events included: – The Great Depression – WWII – Disney releases it’s first animated feature (Snow White) – The Korean War – Sputnik went into Orbit You might be a veteran if… • You have the ability to entertain yourself without a TV, in fact you remember the days before TV • Popular Technology: Radio
  5. 5. • Important events included: – Man walks on the Moon – Civil Rights – Woodstock – Deaths of JFK and Martin Luther King – Vietnam War begins You might be a Boomer if you can complete these sentences… • When the Beatles first came to the U.S. in early 1964, we all watched them on the ______show • "Get your kicks, ________________” • Popular Technology: Television
  6. 6. • Important events: – The Cold War (remember getting under your desk?) – Challenger Shuttle Explodes on Takeoff – Berlin Wall Dismantled – Fall of Communism in Eastern Europe – U.S. Troops go to Persian Gulf for the 1st time – AIDS Identified You might be a Gen Xer if… • Schoolhouse Rock played a HUGE part in how you actually learned the English language. – I know what a Bill (sittin’ up on Capital Hill) is thanks to that show!! Popular Technology: Computers
  7. 7. • Important Events: – Death of Princess Diana – Death of Mother Teresa – Columbine – 9/11 – World Center Attacks – War begins in Iraq for a 2nd time You might be a Millennial if… • Blog, Myspace/Facebook, IM, text messaging, and other social media are a regular part of your daily life • Popular Technology: The internet, cell phones
  8. 8. • Form generational groups • Brainstorm 5 positive and 5 negative characteristics of other generations (Veterans, Baby Boomers, Gen X, Millennials) Write them on the note cards • Create a list of what you don’t understand about other generations approach to work. – Bring cards to front when finished • Within your group, do the characteristics written accurately describe you? – Choose a spokesperson to explain your answer
  9. 9. What Make’s Millennials Different?
  10. 10. 94% of Millennials state they respect older generations
  11. 11. Mentoring Program Purpose Value Mentors/Advisors Design Method Baby Boomer Run Career Advancement Mentee/learner gains understanding and skills People with higher status and knowledge One-to-one mentoring: Long-term relationships Face-to-face Millennial-Run Primary Learning Rapid dissemination of knowledge Anyone with knowledge the learner needs Networked relationships: Time determined by needs Virtual Know What Millennials think of Mentoring! Mentoring Matters! 98% of Millennials believe working with a mentor is a necessary component in development. PowerhouseCoopers Global CEO Survey cited in “If You Want to Retain Your Best Young Workers, Give Them a Mentor Instead of Cash Bonuses” by Vivian Giang, July 2011
  12. 12. • Looking for meaningful work • Seeking challenge • Chance to prove themselves and show they can perform well • Enjoys contact with people • Desire to be in a position of responsibility • Resents being looked at as though they have no experience • Tends to be more job mobile • Less respectful of authority Who does this describe?
  13. 13. Training and Development Journal Sorry Boomers, the other generations in the workforce didn’t like you when you started working! Every generation that enters the workforce makes waves!
  14. 14. Every generation that enters the workforce makes waves!
  15. 15. Veterans Boomers Gen Xers Millennials Career Goals Build a legacy Build a stellar career Build a portable career Build parallel careers Rewards Satisfaction of a job well done Money, title, recognition, corner office Freedom is the ultimate reward Work that has meaning for me Work-Life Balance Support me in shifting the balance Help me balance everyone else and find meaning myself Give me balance now! Not when I’m 65 Work isn’t everything. Need flexibility to balance my other activities Job Changing Carries a stigma Puts you behind Is necessary Is part of the daily routine Training I learned the hard way, you can too! Train ‘em too much and they’ll leave The more they learn, the more they’ll stay Continuous learning is a way of life Source: When Generations Collide
  16. 16. Veterans Assets: Experience, enhanced knowledge, dedication, focus, loyalty, stability, emotional maturity, perseverance Possible issues: Reluctant to buck the system, uncomfortable with conflict, may want to keep things the way they are Messages that Motivate: “Your experience is respected here” Rewards: Tangible symbols of loyalty, commitment, and service including plaques and certificates Methods of Communication: Memos, letters and personal notes
  17. 17. Baby Boomers Assets: Service orientation, dedication, team perspective, experience, knowledge Possible issues: May put process ahead of results Messages that Motivate: “We need you”, “ Your opinion is valued” Rewards: personal appreciation, promotion, and recognition Methods of Communication: phone calls, personal interaction
  18. 18. Generation X Assets: Adaptability, techno-literacy, independence, creativity, willingness to buck the system Possible issues: Skeptical, may distrust authority Messages that Motivate: “Do it your way”, “there aren’t a lot of rules around here” Rewards: Free time, opportunities for development, certifications to add to their resumes Methods of Communication: Voice mail, email
  19. 19. Millennials Assets: Collective action, optimism, ability to multi-task, and technologically savvy Possible issues: Need for supervision and structure, inexperience- particularly when dealing with difficult people Messages that Motivate: “Your work makes a huge difference here” Rewards: Awards, certificates, tangible evidence of credibility Methods of Communication: texting, instant messaging,
  20. 20. FOCUS: on the similarities of the four generations. We all want to be successful in our careers. We all have hopes and dreams. •
  21. 21. UNDERSTAND: the differences between the way the generations approach work. • OPTIMIZE: the strengths of each group: Traditionalists are loyal employees. Boomers are highly optimistic. X-ers value independence and flexibility. Millennials value teamwork and personal connection.
  22. 22. REALIZE: the possible weaknesses of each generation. Younger workers may not see the potential hazards and pitfalls of business. They don’t have the knowledge of what has worked in the past and what has been a total failure. Older workers may be too focused on the way things have “always been done” and thus be resistant to accepting new procedures and new technologies.
  23. 23. Jennifer Fisher Download this presentation from: Twitter: Jenfisherfw