Icts Service Desk Info

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Icts Service Desk Info

  1. 2. ♦ No more entering service tickets! ♦Speak with live, highly trained service desk professionals who will help you with your problem. ♦You can track your service desk tickets online! ♦Access the Knowledge Base for possible solutions to your problem.
  2. 3. <ul><li>Information, Communication, Technology Services </li></ul><ul><ul><li>Desktop Support (i.e., computers, laptops, printers) </li></ul></ul><ul><ul><li>Hardware and Software Orders </li></ul></ul><ul><ul><li>IEP Online </li></ul></ul><ul><ul><li>Email Setup & Password </li></ul></ul><ul><ul><li>eForms </li></ul></ul><ul><ul><li>Microsoft Office Support </li></ul></ul><ul><ul><li>User Password </li></ul></ul>
  3. 5. Richmond Public Schools “ The Capital Choice in Education” John D. Doe Employee ID #: 123456
  4. 8. <ul><li>Have employee ID # ready </li></ul><ul><li>Have RPS Tag # ready </li></ul><ul><li>Be able to describe the problem </li></ul><ul><li>Call: </li></ul><ul><li>780-7880 Option “1” </li></ul><ul><li>Check service status in your email from footprints “service desk” </li></ul>

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