UNDPWIKIA wiki as a collaborative tool for UNDP
UNDP OrganicSeveral thousands of employeesOperating in 166 countriesMain areas of work:        Democratic Governance      ...
UNDP Knowledge Management strategy      How UNDP manages shared knowledge    One Community of Practice for each area of wo...
Consolidated ReplyConsolidated Replies are a synthesis or summary of responses to a member’s query  and are also supported...
1.   A network’s member asks a question
2.   Individual replies are gathered from the network1.   A network’s member asks a question
2.   Individual replies are gathered from the network1.   A network’s member asks a question                3.   Facilitat...
2.    Individual replies are gathered from the network1.   A network’s member asks a question                    3.   Faci...
Limits1. What happens to old Consolidated Replies?            how to handle revisions and updates?            can old CRs ...
Solution: wiki integration                             A wiki is an editable website.1.   Unlike mailing lists, it’s a pla...
Solution: wiki integration                              A wiki is an editable website.3.   It’s expressly conceived for co...
Choosing the right wiki engine                              MediaWiki = stable + extra featuresWith many options available...
UNDPWIKI                                      How It WorksFor each network, the wiki stores the complete archive of Consol...
UNDPWIKI                         How It WorksRegion pages:   graph displaying   distribution of CRs   within the regions  ...
UNDPWIKI                            How It WorksCountry pages:   list of CRs related to   the country   list of Country   ...
UNDPWIKI                                      How It WorksCountry Office pages:   list of queries asked by   members of CO ...
UNDPWIKI                                           How It WorksTopic pages:   list of CRs related to specific topic 
UNDPWIKI                                         How It WorksProfile pages:   optional picture and professional/contact det...
UNDPWIKIS.ORG                                        How It WorksCountry Office pages:   list of queries asked by   members...
UNDPWIKIS.ORG                           How It WorksRegion pages:   graph displaying   distribution of CRs   within the re...
UNDPWIKIS.ORG                                           How It WorksTopic pages:   list of CRs related to specific topic 
UNDPWIKIS.ORG                              How It WorksCountry pages:   list of CRs related to   the country   list of Cou...
UNDPWIKIS.ORG                                         How It WorksProfile pages:   optional picture and professional/contac...
UNDPWIKI                                    Extra FeaturesMaps: pages can be geographically tagged and a map with placemar...
UNDPWIKI                                      Extra FeaturesForms: users can create pages using user-friendly forms instea...
UNDPWIKI                                    Extra FeaturesTag Clouds + Multicategory Search: users can browse the wiki filt...
UNDPWIKI                                      Extra FeaturesOffline Edition: an offline edition of UNDPWiki is automatically...
UNDPWIKIS.ORG                                    Extra FeaturesMaps: pages can be geographically tagged and a map with pla...
UNDPWIKIS.ORG                                     Extra FeaturesForms: users can create pages using user-friendly forms in...
UNDPWIKIS.ORG                                    Extra FeaturesTag Clouds + Multicategory Search: users can browse the wik...
UNDPWIKIS.ORG                                      Extra FeaturesOffline Edition: an offline edition of UNDPWikis is automat...
Achievements1. Adopted web 2.0 platform for online collaboration as a basis that enables further   development and extensi...
Next StepsPossible implementations for future development:            page ratings            upgrades to profiles: making...
Credits          undpwiki has been designed and developed by:Davide Piga: knowledge management specialist                 ...
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UNDPWiki: Innovating UNDP's Communities of Practice (2009)

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The UNDP Wiki is a prototype of online knowledge base (wiki) aimed at supporting UNDP’s internal communities of practice for exchanging comparative experiences, lessons learnt and best practices around policies, programmes and projects of the organisation.

Wikis are collaborative sites that allow users to create, edit and organize content to be shared online.

This prototype has been developed and presented to the UNDP Knowledge Management team in 2009.

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UNDPWiki: Innovating UNDP's Communities of Practice (2009)

  1. 1. UNDPWIKIA wiki as a collaborative tool for UNDP
  2. 2. UNDP OrganicSeveral thousands of employeesOperating in 166 countriesMain areas of work: Democratic Governance Poverty Reduction Crisis Prevention and Recovery Environment and Energy HIV/AIDS “rain” of knowledge
  3. 3. UNDP Knowledge Management strategy How UNDP manages shared knowledge One Community of Practice for each area of work Two facilitators for each CoP Tool: mailing lists Core product: Consolidated Reply
  4. 4. Consolidated ReplyConsolidated Replies are a synthesis or summary of responses to a member’s query and are also supported by country experiences and researched materials. They provide a comprehensive summary of responses to any given question, query or discussion that takes place on the Communities of Practice, in a user friendly format designed to make key information available at a glance. 
  5. 5. 1. A network’s member asks a question
  6. 6. 2. Individual replies are gathered from the network1. A network’s member asks a question
  7. 7. 2. Individual replies are gathered from the network1. A network’s member asks a question 3. Facilitator prepares the Consolidated Reply
  8. 8. 2. Individual replies are gathered from the network1. A network’s member asks a question 3. Facilitator prepares the Consolidated Reply 4. The Consolidated Reply gets sent back to network
  9. 9. Limits1. What happens to old Consolidated Replies? how to handle revisions and updates? can old CRs be found and used again easily?2. Where is the community? who are my networkss mates? how can I find someone with the skills I need?
  10. 10. Solution: wiki integration A wiki is an editable website.1. Unlike mailing lists, it’s a place where content is organized categorize pages and make them easy to find based on custom criteria (countries of relevance, topic areas, contributors…)2. Unlike traditional websites, it’s dynamic: pages are extremely easy to update change each pages content without having to log into a content management system like WordPress or access the server via FTP or other means: you just hit the edit button.
  11. 11. Solution: wiki integration A wiki is an editable website.3. It’s expressly conceived for co-authoring keep track of a pages authors and edits, and revert edits if needed per page discussions4. It makes it possible to upload and share files on wiki pages5. It’s a social platform categorized profile pages
  12. 12. Choosing the right wiki engine MediaWiki = stable + extra featuresWith many options available in the web, MediaWiki is likely the most advanced, feature-rich, freewiki package available.MediaWikis main strengths: stable: being originally written for use on Wikipedia, it’s constantly maintained and developed by thousands of developers. extendible: with 1300 and growing extensions, it makes it very easy to integrate the wiki with additional features customizable: it’s open-source
  13. 13. UNDPWIKI How It WorksFor each network, the wiki stores the complete archive of Consolidated Replies.Each Consolidated Reply is categorized and therefore made searchable by: networks regions / countries of relevance topic areas country office formulating/contributing to the query person formulating/contributing to the query date of issue custom keywords (optional)
  14. 14. UNDPWIKI How It WorksRegion pages: graph displaying distribution of CRs within the regions countries automatic list of most recently posted CRs related to region
  15. 15. UNDPWIKI How It WorksCountry pages: list of CRs related to the country list of Country Experiences on the country 
  16. 16. UNDPWIKI How It WorksCountry Office pages: list of queries asked by members of CO list of CRs contributed by members of CO list of profiles from the country office 
  17. 17. UNDPWIKI How It WorksTopic pages: list of CRs related to specific topic 
  18. 18. UNDPWIKI How It WorksProfile pages: optional picture and professional/contact details list of queries asked by member list of CRs contributed by member 
  19. 19. UNDPWIKIS.ORG How It WorksCountry Office pages: list of queries asked by members of CO list of CRs contributed by members of CO list of profiles from the country office 
  20. 20. UNDPWIKIS.ORG How It WorksRegion pages: graph displaying distribution of CRs within the regions countries automatic list of most recently posted CRs related to region
  21. 21. UNDPWIKIS.ORG How It WorksTopic pages: list of CRs related to specific topic 
  22. 22. UNDPWIKIS.ORG How It WorksCountry pages: list of CRs related to the country list of Country Experiences on the country 
  23. 23. UNDPWIKIS.ORG How It WorksProfile pages: optional picture and professional/contact details list of queries asked by member list of CRs contributed by member 
  24. 24. UNDPWIKI Extra FeaturesMaps: pages can be geographically tagged and a map with placemarks representing thetagged pages gets automatically created
  25. 25. UNDPWIKI Extra FeaturesForms: users can create pages using user-friendly forms instead of using the wiki markup,for an easier editing experience
  26. 26. UNDPWIKI Extra FeaturesTag Clouds + Multicategory Search: users can browse the wiki filtering by one or morecategories at a time
  27. 27. UNDPWIKI Extra FeaturesOffline Edition: an offline edition of UNDPWiki is automatically created, updated and madeavailable for download, to allow users to access the content of UNDPWiki from DVD / USBkey or any computer without the need of Internet access.Single networks can have their own customized offline editions including just ConsolidatedReplies relevant to their own community of practice.
  28. 28. UNDPWIKIS.ORG Extra FeaturesMaps: pages can be geographically tagged and a map with placemarks representing thetagged pages gets automatically created
  29. 29. UNDPWIKIS.ORG Extra FeaturesForms: users can create pages using user-friendly forms instead of using the wiki markup,for an easier editing experience
  30. 30. UNDPWIKIS.ORG Extra FeaturesTag Clouds + Multicategory Search: users can browse the wiki filtering by one or morecategories at a time
  31. 31. UNDPWIKIS.ORG Extra FeaturesOffline Edition: an offline edition of UNDPWikis is automatically created, updated and madeavailable for download, to allow people to access the content of UNDPWikis from DVD / USBkey or any computer without the need of Internet access.Single networks can have their own customized offline editions including just ConsolidatedReplies relevant to their community of practice.
  32. 32. Achievements1. Adopted web 2.0 platform for online collaboration as a basis that enables further development and extension in terms of both reach and features2. Increased visibility and therefore extended benefit from old Consolidated Replies3. Added a social element to the CR system: benefit extended from access to information (CRs) to access to knowledge (people)4. Knowledge capture and mapping: Enabled visualization of geographic and thematic distribution of knowledge exchanges Enabled automatic highlights of most active contributors
  33. 33. Next StepsPossible implementations for future development: page ratings upgrades to profiles: making them searchable by skills and other criteria (LinkedIn) pdf export of wiki pages internationalization google-like search engine integration of new kinds of contents (research papers, reports...)
  34. 34. Credits undpwiki has been designed and developed by:Davide Piga: knowledge management specialist davide.piga@unep.orgGiovanni Savastano: it manager and web-designer gsavastano@gsavastano.com www.undpwiki.pdavide.me

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