1.
1

2.
2
HOW PLANNERS IMAGINE EXPERIENCES

3.
3
HOW PEOPLE LIVE THOSE EXPERIENCES

4.
10
INTEL’S
INTERNET OF THINGS
1960-2020
BIRTH OF
INFORMATION
ARCHITECTURE

5.
5
CONE OF UNCERTAINTY - DAMIEN NEWMAN

6.
6
ASK > SOLVE

7.
7
SENSE
REFRAME
ALIGN
ENVISION
ITERATE
ASK > REFLECT > SOLVE

8.
3
WHAT
WE WANT
WHAT IS
awareness of
current state
an unknown
future state

9.
3
WHAT
BECOMES
WHAT IS
WHAT IF?
awareness of
current state
future state
liminal state

10.
3
critiqu
e

11.
3
Empathy
Integrative thinking
Optimism
Experimentalism
Collaboration
DESIGN THINKERS
Be present, listen deeply
Explore ideas without judging
Happy, healthy, well
Bypass the censor
Delight your partners
IMPROVISERS

12.
3

13.
3

14.
1
INITIAL, AD HOC,
CHAOTIC
MANAGED,
REACTIVE
PLANNED,
PROACTIVE
INTEGRATED,
QUANTIFIED
OPTIMIZING
FROM SEI CMM 1986
ORGANIZATIONAL CAPABILITY MATURITY MODEL

15.
36JESS MCMULLIN, 2005
LESS MATUREMORE MATURE
THESE MODELS AREN’T PERFECT OR ABSOLUTE
THEY’RE JUST A WAY TO MEASURE WHERE YOU ARE, WHAT’S POSSIBLE NOW, AND WHERE YOU MIGHT GO NEXT
DESIGN MATURITY MODEL

16.
39
Liminal Space
http://danielleshroyer.com/2011/08/01/liminal-christianity-event/
YOU CAN’T BUY A BRIDGE
BETWEEN YOUR PRESENT AND FUTURE STATES
BECAUSE YOU ARE THE BRIDGE.

17.
3
HUMAN-CENTERED DESIGN MECHANISTIC VIEW
BLENDING & NAVIGATING MULTIPLE PERSPECTIVES

18.
3
IDEAS TO STEAL FROM DESIGN
Cycles of expanding / abstract and contracting / concrete ideas
Alternating personal and collaborative exploration (brainstorming, ideation)
Knowing when to lead, when to follow, and when to question
Apprentice mindset - asking more questions
Storytelling as a method to orient everyone to a common view
Storytelling to seed or influence social folklore (the water cooler talk)
Exploratory, open-ended idea-generation within a structured, goal-oriented process
Visual and metaphorical sense-making, synthesis and modeling
Card sorting, idea groupings - emergent naming, categorization, organization
Collaborative drawing and prototype assemblages

19.
3
Where are you adding value - personally, professionally, or collaboratively?
Personal Capability
Team or Discipline Capability
Cross-Department Collaboration
Managerial Oversight
Operational or Organizational Capacity
Project Viability and Quality
Creative work is tied to intimacy, right fit, timeliness
Are you close enough to the real problem? Are you too close?
Are you connected with the right people to explore the problem?
Is your thinking aligned with the key decision-makers?
Who can you help? Who can help you?

20.
3
It’s impossible to work with information technology without engaging in social engineering. Like
comedians or neurosurgeons, our work resonates with deep philosophical questions.
- Jaron Lanier, You Are Not A Gadget, 2011
Whether you realize it or not, software comes with a set of beliefs built in.
Before you buy it, make sure it believes in the same things you do.
- Peoplesoft Advertisement, 1996
Ease of use dictates unity of design. Every part must reflect the same philosophies and balance of
desires. Conceptual integrity emanates from one or a very small number of agreeing resonant
minds. This is the most important aspect of systems design.
- Frederick Brooks, The Mythical Man-Month 1975

21.
5
"The intellect has little to do on the road to discovery. There comes a leap in consciousness
- call it intuition or what you will - and the solution just comes to you and you don't know
from where or why."
- Albert Einstein
“Connection is the energy that exists between people when they feel seen, heard, and
valued; when they can give and receive without judgment; and when they derive
sustenance and strength from the relationship.”
- Brené Brown
"The test of a first-rate intelligence is the ability to hold two opposing ideas in mind at the same
time and still retain the ability to function."
- F. Scott Fitzgerald
Out beyond rightdoing and wrongdoing, there is a field. I will meet you there.
- Rumi

22.
UNPACKING INTERNAL LANGUAGE TO REFRAME NARRATIVES

23.
WAR ROOMS AS EXPLORATORY SPACES

24.
ALTERNATING INDIVIDUAL AND GROUP BRAINSTORMING

25.
WHITEBOARD AS COLLABORATIVE PLAY SPACE

26.
DRAW STORIES IN COMICS - CAPTION AND RE-CAPTION!

27.
33
ABSTRACT CONCEPTS MADE VISIBLE WITH MODELS & METAPHORS

28.
31
ORGANIZE ATTRIBUTES SPATIALLY & TEMPORALLY

29.
SOCIALIZED NARRATIVES BECOME ORGANIZATIONAL FOLKLORE