N Power Services Overview

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An overview of NPower\'s services for nonprofit clients.

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N Power Services Overview

  1. 1. Overview of Services NPower Pennsylvania
  2. 2. NPower’s Mission To inspire and empower nonprofits to use technology to better serve our community. ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
  3. 3. NPower’s Services Affordable technology services to help other nonprofits Technology consulting  Infrastructure design and implementation  Ongoing network support  Application/Web Development  Technology Training  NPower PA has 350 members; 100+ organizations use us for outsourced IT management ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
  4. 4. Technology Consulting Services  Strategic Technology Planning – aligning your technology to your business goals  System Requirements – identifying and documenting requirements for data systems and web sites  Project Management – working with your team and IT vendor to ensure projects are completed on time and on budget  Business Continuity/Disaster Recovery Planning – identifying your threats, vulnerabilities, risk reduction strategies and associated costs ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
  5. 5. Infrastructure Design and Implementation  Network Connectivity – providing secure Internet or site-to- site connections  Server Installations – replacing or adding servers to your environment using best practices  Virtualization – implementing virtualization technology to reduce hardware, provide redundancy  Backup Systems – implementing backup systems to protect your data ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
  6. 6. Ongoing Support  Onsite Support – regularly scheduled visits by NPower technicians to perform maintenance and other tasks  NPower Help Desk – 8 x 5 toll free support with Level 2 escalation ensures issue tracking and resolution  Managed Service – provides 24 x 7 patch management and monitoring for all PCs and servers in the network  NPower On-Site – dedicated NPower technicians onsite at a fraction of FTE cost NPower PA has been providing on site Scheduled Support for Philadelphia area non profits for over 5 years. This service has improved the stability and security of over 100 non profit networks. ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
  7. 7. Application/Web Development  Application Development – customizing software packages or programming complete applications to meet your business requirements  Web Development – user interface design, Content Management System (CMS) for easy content changes, backend functionality development  Online Tool Integration – adding Web 2.0 functionality to existing or new websites, integrating third party systems (e- commerce, e-newsletters, advocacy programs)  Application Support – working to support and enhance existing applications in your environment ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
  8. 8. Technology Training No investment in technology is complete without training on how to use it properly. We offer a full range of classes for individuals on topics ranging from common software applications to more advanced technology solutions in our training lab In addition, we offer customized training, dedicated classes, and a mobile computer lab. ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution
  9. 9. Contact Information 1211 Chestnut Street, 4th Floor Philadelphia, PA 19107 215-557-1559 Linda Widdop Patrick Callihan Director of Technology Services Executive Director linda@npowerpa.org patrick@npowerpa.org ‹#› NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

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