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Eurocloud v01


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Eurocloud v01

  1. 1. FOG <ul><li>CLOUD COMPUTING </li></ul>20 May 2010
  2. 2. The Company and the Insurance Market <ul><li>Founded in Porto under the name &quot;Companhia de Seguros Tranquilidade Portuense&quot;. </li></ul><ul><li>First branch opened in Lisbon </li></ul><ul><li>Opening of operations in Angola </li></ul><ul><li>Opening of operations in Mozambique </li></ul><ul><li>Nationalized </li></ul><ul><li>Merged with “Garantia Funchalense” and “A Nacional” </li></ul><ul><li>Reprivatized </li></ul><ul><li>Life line of business </li></ul><ul><li>Begining of operations in Spain using BES-Espanha as the main distribution channel </li></ul><ul><li>Integration of all lines of business in a multi channel environment </li></ul><ul><li>Launching of SEGUROS LOGO S.A. (Head office in Porto) </li></ul>20 May 2010 FOG . . 1871 1928 1945 1948 1975 1980 1990 1994 1996 2006 2008
  3. 3. The Company and the Insurance Market <ul><ul><li>85 Companies Operating ; </li></ul></ul><ul><ul><li>11.295 employees ; </li></ul></ul><ul><ul><li>27.424 intermediaries ; </li></ul></ul><ul><ul><li>Market value:15,336 M€; </li></ul></ul><ul><ul><li>Combined profitability of : -22 M€ . </li></ul></ul>20 May 2010 FOG . . Insurance Market (2008)
  4. 4. IT costs in Tranquilidade <ul><li>IT Cost (cost + amortization + Employee costs) </li></ul>20 May 2010 FOG . . <ul><li>Tendencies </li></ul><ul><ul><li>Huge pressure for mobility and remote access; </li></ul></ul><ul><ul><li>Need to provide Real Time tools for the partners; </li></ul></ul><ul><ul><li>Cost increase not indexed to increase of capacity; </li></ul></ul><ul><ul><li>Heavy regulations; </li></ul></ul><ul><ul><li>CHURN increasing . </li></ul></ul>1 1 1 2 4 Number of Companies
  5. 5. Challenges... <ul><li>International operations; </li></ul><ul><li>“ Direct” operations in multiple geographies; </li></ul><ul><li>Reduce costs; </li></ul><ul><li>Products... More and more complex... </li></ul>20 May 2010 FOG . . Company <ul><li>Better and faster support; </li></ul><ul><li>Increase the number of partners capable of real time policy emission and First Notice of Loss. (2007-> 600 ; 2009 -> 2700); </li></ul><ul><li>Increase the number of services provided to partners. </li></ul>Partners
  6. 6. Rethink the IT function <ul><li>Rethink our IT “ecosystem” </li></ul>20 May 2010 FOG . . Policy Management Claims Management Workflow Printing e Finishing EMail Project Management Fax Server CORE Policy Management Claims Management Workflow Printing e Finishing EMail Project Management Fax Server CORE Support The IT mission is to develop and maintain the CORE applications Nova missão do IT As much as possible SAAS applications – Best of Breed Financial Financial
  7. 7. Implementation Strategy 20 May 2010 FOG . . <ul><li>Reposition base technologies: </li></ul><ul><ul><li>Pay per use; </li></ul></ul><ul><ul><li>Leave the mainframe; </li></ul></ul><ul><ul><li>Massive adoption of LINUX; </li></ul></ul><ul><ul><li>Multi Company; Multi Geography </li></ul></ul><ul><li>All applications WEB-BASED (multibrowser) </li></ul><ul><li>New platforms and renewal of legacy applications according to the new paradigm. </li></ul><ul><li>Migration of all frontends to </li></ul><ul><li>Migration of desktops to LINUX; email and OFFICE to GOOGLE APPS and OPENOFFICE </li></ul>
  8. 8. EXAMPLE: Email and Corporate Productivity <ul><li>Strategic Vision; </li></ul><ul><li>Strong Roadmap; </li></ul><ul><li>Excellent SLA. </li></ul>20 May 2010 FOG . . Why Google APPS? Universal Access: Totally aligned with our Multi-Browser strategy: <ul><li>Very well thought WEB user interface and already known to most of the users); </li></ul><ul><li>Excellent integration between the different tools. </li></ul>Total Mobility: <ul><li>Device independent; </li></ul><ul><li>Supported on multiple devices. </li></ul>
  9. 9. Change Management <ul><li>Strategy and adoption communicated through formal channels; </li></ul><ul><li>Top Executives and Team leaders – First to Adopt </li></ul>20 May 2010 FOG . . 1 Pilot with Top level Executives: 2 Key Users – Power Users: 3 By Decree.. <ul><li>Each Department chose who the “solution Champions” would be; </li></ul><ul><li>Pervasive Training </li></ul><ul><li>... </li></ul>
  10. 10. EXAMPLE: Email Migration <ul><li>Over... Took 3 months from start to finish; </li></ul><ul><li>Fully adopted; </li></ul><ul><li>Projected savings fully accomplished; </li></ul><ul><li>User acceptance above 75% </li></ul>20 May 2010 FOG . .
  11. 11. Status of the project 20 May 2010 FOG . . Core Applications <ul><li>All Applications Web Based – No fat Clients left </li></ul>Aplicações Suporte <ul><li>All support applications have been externalized: </li></ul><ul><ul><li>Fax server; </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Project Management; </li></ul></ul><ul><ul><li>Compliance; </li></ul></ul><ul><ul><li>Etc. </li></ul></ul>Linu x <ul><li>Half way on LINUX massification </li></ul>Mesures Impact Strong impact on HELPDESK and application life cicle
  12. 12. NEXT STEPS <ul><li>Reposition of Security policy </li></ul><ul><li>Adoption of new frontends in all the companies and geographies - </li></ul><ul><li>Objectivos </li></ul>20 May 2010 FOG . . <ul><ul><li>Redefinition of internal/external network concepts; </li></ul></ul><ul><ul><li>Substantial change in authentication; encryption and authorization mechanisms to take full advantages of the new infra structures. </li></ul></ul><ul><ul><li>Leverage the gains and functionalities across the entire group. </li></ul></ul><ul><ul><li>Rationalize development and maintenance. </li></ul></ul><ul><ul><li>Compliance with the available directives for Disaster Recovery and Business continuity; </li></ul></ul><ul><ul><li>24x7 availability; </li></ul></ul><ul><ul><li>Cost Reduction; </li></ul></ul><ul><ul><li>Increase agility. </li></ul></ul>