We are PCI-DSS compliant, SAS-70 type II, compliant and audited. We do have HIPAA clients, but there is no certification for datacenters.
New management. Jeff Levine – Operations of Agilysys. Formerly Pioneer StandardPhilip – CFO, William – Kevin –
In order to survive and grow in this economic climate, we must focus individually on each customer. An example is during our proposal phase, we look at each customer and submit a proposal and pricing that will accommodate their current and future needs. What you will NOT get from us is pick-list pricing. We are a full disclosure company. Top – down. Best in breed equipment, Liebert HVAC, Ohio-Caterpillar Diesel Generator, Cisco ASAs, routers and switches, Mitsubishi & MGE UPS, Eaton PDUs. Anytime an internal or external issue arises, we congregate, evaluate the issue, and improve our processes to eliminate these issues in the future.Strategic Partnership (?) Management has a vested interest in the companies success.
(List companies) Luxottica, SparkBase, CMSD, Fit Technologies, Southwest General, e-commerce, 100% uptime for power over the past year, and 99.99% uptime for network.
Since our inception in 2004, we have won and have been nominated for many prestigious awards. NEOSA, the COSE Technology Network – North Eastern Ohio Software Association
PCI-DSS (Payment Card Industry - Data Security Standard). The standard was created to help organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. The standard applies to all organizations which hold, process, or pass cardholder information from any card branded with the logo of one of the card brands.SAS70-Type II - Statement on Auditing Standards (quarterly 3rd party audits). SAS 70 defines the professional standards used by a service auditor to assess the internal controls of a service organization and issue a service auditor’s report. Service organizations are typically entities that provide outsourcing services that impact the control environment of their customers.
Our Cleveland datacenter is located downtown, on the fifth floor, in the Sterling Building on Euclid & E. 13th Street.
We have diverse feeds from two separate substations entering our building and powering our A & B power panels.
Liebert Interceptor surge suppressor provides facility-wide surge suppression and EMI/RFI filtering at service entrance and distribution panels.
We have a total of 22 minutes of UPS power, although it only takes 4 seconds for the diesel generators to engage and start supplying power.
Provides Web-enabled, real-time monitoring of three-phase Powerware® Power Distribution Units, Remote Power Panels, Rack Power Modules, for power quality status and fast response to power-related events.
We have nearly 16k gallons of diesel fuel onsite to power these generators incase of a long term power outage. We can run for 200 without refueling. These generators are run monthly for 30-60 minutes, quarterly PM and gas sample, yearly – full load test.
Diesel generators kick on within 4 seconds after a drop in power. These generators engines are kept warm to prevent cold starts.
We provide backup generator power to 911 services, we are thereby granted right to first refueling in the county incase of a disaster.
HVAC: A/C Units that Maintain a Climate of 68°–72° and 45–55% Humidity12 in main DC (20 Ton cooling each)4 in main power room (20 Ton cooling each)2 in each battery room x2 (10 Tons cooling each)
Over 2000 sensors for fire/smoke, additional sensor for water (condensation) and temperature/heat
During standard business hours, BBN - William and Don monitorDuring off-hours, IntelliNet monitorsThey monitor our security cameras (16), they are our inbound call-center for supportThey do hourly walkthroughs 24/7/365Located in our building – 2nd floor.
We are a provider agnostic facility. We are NOT a telco that subleases its collocation datacenter.
Strategic Partnerships with Management </li></li></ul><li>About BlueBridge<br /><ul><li>Founded in January of 2004 BlueBridge Networks has grown to service over 100 of the region’s most prestigious organizations and businesses, establishing itself as an industry leader.
BlueBridge’s Service Level Agreements for uptime availability are Best in Class, and our performance continues to be among the best in the Region. </li></li></ul><li>About BlueBridge<br /><ul><li>BlueBridge has been recognized for its outstanding contributions and achievements:
2009 NEOSA Tech Awards Best IT Service Company Finalist
2005 COSE 10 Under 10 </li></li></ul><li>Regulatory Compliance <br />BlueBridge’s Cleveland Data Center and Managed services are both PCI-DSS Compliantand SAS 70 Type II certified.<br />
Cleveland Data Center<br />The Cleveland Data Center rests upon anti-static 19" raised floor, and is constructed with two physical layers of concrete reinforced material. <br />
The Data Center is supplied by diversely distributed and surge protected utility power. <br />External Power Source Input<br />(Utility + Generator + Generator)<br />Main Distribution Panel “A” (MDPA)<br />Primary “A” and “B” Electrical Panels and Surge Suppression Units<br />Main Distribution Panel “B” (MDPB)<br />
Surge Suppression Systems<br />Liebert Interceptor Series Surge Suppression Units <br />
The UPS systems are supplied by diversely distributed and surge protected utility power. <br />MDPB<br />“A” Power Distribution<br />MDPA<br />“B” UPS Systems<br />“B” Power Distribution<br />“A” UPS Systems<br />
UPS Systems<br />Protected and conditioned power is supplied by Industrial class Uninterruptable Power Systems [UPS] boasting 940 Kilovolt amperes (kVA) of capacity, with expansion capabilities up to 2.1 Megawatts. <br />Primary “A” power source 500 kVA Mitsubishi 9800 Series UPS <br />
UPS Systems<br />Primary “B” power sources Multiple150 kVA UPS Systems<br />Mistubishi150 kVA UPS<br />MGE150 kVA UPS (inset)<br />
Power is distributed from the UPS Systems to Power Distribution Units (PDU), strategically located throughout the Data Center.<br />“A” Power Distribution<br />UPS “B”<br />“B” Power Distribution<br />UPS “A”<br />
The UPS power is then diversely distributed to the customers’ collocated systems via the Power Distribution Units (PDU).<br />C<br />“A” Power Distribution<br />UPS “B”<br />“B” Power Distribution<br />C<br />C<br />UPS “A”<br />
Power Monitoring Systems<br />The Power Distribution Units are equipped with a state-of-the-art proactive electronic monitoring system that will alert BlueBridge personnel of changes in electrical load levels for every individual branch circuit.<br />Powerware PowerXpert Gateway <br />Proactive Infrastructure Monitoring <br />
Generator Systems<br />Utility Power is backed by two diesel Generators with a capacity of 2.1 Megawatts and 1.7 Megawatts and are controlled by redundant ASCO Auto transfer switches.<br />The 2.1 Megawatt diesel generator is supplied by a fuel supply of 6,800 gallons and the 1.7 Megawatt diesel generator has a fuel capacity of 8,800 gallons.<br />Caterpillar 2.1 Megawatt Diesel Generator<br />
Generator Systems<br />Auto Transfer Switches<br />Redundant (A+B) ASCO auto transfer switches instantaneously failover the external power feed to generator power should utility feeds drop below acceptable levels. <br />
Generator Systems<br />BlueBridge supplies the regions 911 Emergency Services Response Center with backup generator power. <br />BlueBridge customers enjoy an advantage over other data centers due to a priority status conferred upon BlueBridge by refueling providers.<br />
Environmental Systems<br />Constant temperature and humidity control is maintained by 300 tons of HVAC cooling, distributed via a pressurized downdraft system under 19” of raised floor. <br />Liebert 20 ton HVAC Units<br />
Environmental Systems<br />The Cleveland Data Center is protected by a state-of-the-art laser air sampling fire detection technology, backed by a pre-action, double interlocked dry pipe fire protection system.<br />The air sampling system is capable of detecting particles of combustion as low as 0.0015%/ft (0.005%/m), which is 2000 times more sensitive than conventional smoke detectors. <br />The higher sensitivity of the detector allows it to detect low energy fires even in high airflow environments, which tend to dilute smoke concentrations. <br />Fenwal AnaLASER HSSD <br />
Security<br /> Network Operations Center (NOC) 24x7x365 <br /> Monitors the security and video systems <br /> Provides access control for physical security. <br /> Physical patrols of the data center occur on a regular basis around the clock. <br />
Security<br /> BlueBridge’s state-of-the-art security system <br /> Maintains access control to authorized personnel via proximity card and key pad at all data center entrances. <br /> Monitored by two redundant and geographically diverse monitoring centers, as well as the BlueBridge NOC.<br /> Video surveillance is applied at every entrance and throughout the data center facility. <br /> Recorded archives are maintained for a minimum of 90 days.<br />
Security<br /> Uniformed lobby security guards control access to the building entrances and elevators after hours, on weekends, and holidays. <br /> There is no access to the 5th floor and data center off hours that is unescorted. <br /> Regular patrols of the entire building occur after hours, weekends and holidays.<br />
Telecommunications <br />Fiber and telecommunications connectivity is diversely routed via separate physical building entrances, and diverse conduit paths into the Cleveland data center itself. Most of the major global carriers with large regional network footprints are fiber terminated directly inside of the BlueBridge Data Center. <br /> <br />All network services are distributed via an overhead multi-tier ladder rack system.<br /> <br /><ul><li> AT&T/SBC
Third Frontier</li></li></ul><li>Dedicated Internet Access<br />BlueBridge operates disparate and redundant fiber optic networks on both East 13th street and Euclid Avenue fiber conduits. Internet connectivity is delivered on BlueBridge’s gigabit collocate backbone via redundant Cisco routers, switches, and firewalls in a high availability configuration with Gigabit connectivity to multiple Tier 1 Carriers. BlueBridge’s network elements and security systems are monitored 24x7x365 for availability, traffic trends, irregular firewall activity and intrusion events by experts in its Network Operations Center based in Cleveland, Ohio.<br />
Conference and Work Areas<br />BlueBridge provides work space, conference rooms, and break areas <br />with free wireless Internet access, and vending to make extended visits to the data center more productive.<br />
Service Level Agreements<br />100 % Power Availability Guarantee Scope: BlueBridge’s Power Availability Guarantee is to have the power provided to Customer’s collocation available 100% of the time.<br /> <br />Onsite Access Guarantee: BlueBridge Networks provides approved customer personnel with 24x7x365 physical access to the hosting environment. Escorted access is available 24x7x365 for vendors and other customer approved personnel.<br /> <br />On-site 24x7x365 Security and Personnel Guarantee: BlueBridge will ensure the presence of a professional security guard and technical personnel in the building at all times. Technical personnel are located in the data centers, adjacent offices, and/or monitoring the facilities from the Network Operations Center located within the building.<br />
Service Level Agreements<br />Cooling and Environmental Service Guarantee<br />Data Center Temperature: 67 – 72 degrees Fahrenheit<br />Relative Humidity: 35% - 45%<br />Collocation Network Availability Guarantee<br />Collocation Network Availability Scope: BlueBridge Networks Collocation Network Availability Guarantee for Dedicated Internet Access within the BlueBridge Data Centers (“BluePipe”) is to have Customer access to the BlueBridge network available to the Customer 99.99% of the time.<br />Service Response Guarantee<br />Service Response Guarantee Scope: BlueBridge's service response guarantee is to respond to critical customer issues reported to BlueBridge support personnel via the BlueBridge OTRS within 15 minutes. <br />