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The digital government

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The Digital Government: Smarter, Better, Faster

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The digital government

  1. 1. The Digital Government: Smarter, Better, Faster Pim Bilderbeek Principal Consultant pim@bilderbeekconsulting.comwww.bilderbeekconsulting.com bilderbeek consulting, 2011
  2. 2. Agenda Four Scenarios for Digital Europe Europe’s Digital Agenda Digital Denmark in the World Cloud Computing What Drives High Performance? Focus on the Customer Digital Society Continuitywww.bilderbeekconsulting.com bilderbeek consulting, 2011
  3. 3. Digitalization is Tool for Transformation Enabler Open and Continuity transparent Security, Save to grow confidence, trust Pervasivewww.bilderbeekconsulting.com bilderbeek consulting, 2011
  4. 4. Four Scenarios for Digital Europe Government Embraces Digitalization Digital Digital Divide Europe Exclusive Cloud Neutral Cloud Citizen Distrust Citizen Trust Twentieth Disconnected Century Government bilderbeek insight Government Fragmented Digitalizationwww.bilderbeekconsulting.com bilderbeek consulting, 2011
  5. 5. Europe’s Digital Agenda • Digital Single Market • Interoperability and Standards • Trust and Security • Very Fast Internet • Research and Innovation • Enhancing e-Skills • ICT for Social Challengeswww.bilderbeekconsulting.com bilderbeek consulting, 2011
  6. 6. EU Digital Government Service Status Income Permits and Registration Returns Generating licenses • Car • Health • Taxes • Building • Company • Libraries • Social • Passport • Birth & • Procurement contributions • Education marriage • Policing • VAT • Environment • Moving • Job search • Customs • Statistical • Benefits data Top Problem Average Average Scorer Child Performer PerformerSource: 8th eGovernment Benchmark Measurement, November 2009, European Commissionwww.bilderbeekconsulting.com bilderbeek consulting, 2011
  7. 7. Digital Denmark in the World Benchmark Ranking Size Peer Group EC eGovernment Benchmark 2009 9/10 31 UN eGovernment Readiness Index 2008 2 189 WEF Global Competiveness Index 2009-2010 5 133 WEF Networked Readiness Index 2008-2009 1 134 EIU Readiness Index Ranking 2009 1 70www.bilderbeekconsulting.com bilderbeek consulting, 2011
  8. 8. Clouding the Issue…. on-demand, virtual, automated private infrastructure shared infrastructure and operations and operationscustomer control, supplier control, ownership, ownership, responsibility responsibility private infrastructure private infrastructure and operations shared operations scheduled, physical,bilderbeek insight manualwww.bilderbeekconsulting.com bilderbeek consulting, 2011
  9. 9. What Drives High Performance? Top level political sponsorship Sustained professional leadership Broad coverage Collaboration across public bodies A customer mindset Unified access Due care to data privacy and security Discrete tangible visible gainswww.bilderbeekconsulting.com bilderbeek consulting, 2011
  10. 10. Focus on the Customer Personalization Social Government Participation Security Anywhere and trust anytime any device Usabilitywww.bilderbeekconsulting.com bilderbeek consulting, 2011
  11. 11. Digital Society Continuity Complacent Armed preparedness Naïve Vulnerable Source: Eurostat bilderbeek insight awarenesswww.bilderbeekconsulting.com bilderbeek consulting, 2011
  12. 12. SMARTER Net Neutral High BETTER Trust Performance Customer focus FASTER Continuitywww.bilderbeekconsulting.com bilderbeek consulting, 2011

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