- Take advantage of the Social Networks as new economic organizations, thathave brought the traditional monopoly of the enterprises in the production ofvalue to an end-... and deliver their services in the Cloud.SOE ( Service Oriented Everything) Mandate by Jaime Garcia CanteroAfter Years talking on SOA, organizations of all size and vertical are makingenormous eﬀorts in orienting not just architecture but any single area of IT toa service model avoiding CAPEX or converting it into OPEX. In currenteconomic conditions organizations don´t want to invest in actives but payingfor services. Diﬀerent sourcing strategies, cloud services, pay as you go modelsor even virtualization can be considered part of this bigger trend till managingIT as a service. In these circumstances CIO role is redeﬁned as a servicesbroker responsible for guarantying service level at best Price in any moment.Maintenance gets new respect by Puni RajahFor many years now, enterprise customers have been questioning the bill theyface with regard to hardware and software maintenance. The rise of thirdparty maintenance providers has mitigated some of these concerns, but thereis still a long way to go. Vendor maintenance fees will now be questioned moreferociously as all-inclusive cloud options bring fresh attention to value formoney. At the same time, peer level access to specialists on social platforms hascreated new expectations around resolution speed and quality, puttingpressure on vendors internal escalation processes. Data analytics for the pioneers in 2012 by Claus EggeIn 2012 data analytics will grow as business & IT jointly pursue a commonpurpose. Data warehouses once gave businesses the ability to mine theirdatabase content, but the vast estate of storage promised more. Newtechniques in joining together unstructured data of numerous sources locatedin repositories across the web is better described as analytics than big data.Analytics gives the data pioneers the tools to ﬁnd more value in information,but in 2012 they are just that: pioneers. The market will however grow becausethe practice will eventually become widely adopted. First adopters are found inverticals that are information centric or need ﬁrst mover advantage.Sourcing matures towards outcomes by Puni RajahWe saw oﬀshoring, then nearshoring and now homeshoring. The industryembraced outsourcing, and now is experiencing some insourcing. Datajurisdiction issues arising from cloud computing has highlighted locationconcerns. Expect procurement professionals to be more sensitive to exitstrategies, (anticipatory) regulatory compliance and favour local solutions.
Anti-trust actions loom large by Peter PerregaardFacebook will be everywhere. When you shop, when you log-on, when yousocialize, when you sell stuﬀ, when you are alone and when you are withothers, when you communicate, when you are bored - everywhere...The position will be so dominant that it will become a competitive problem.Regulators will therefore begin to look into business practices of Facebook tomake sure that competitors have a chance to use data from Facebook in theirown oﬀerings - giving new hubs a chance to build smaller, more focusednetworks without loosing the beneﬁt of the large network.However, Digital Divide Persists by Pim BilderbeekIn 2012, European governments will become increasingly out of touch withdigital society and disconnected from the general public. Most governmentswill fail to implement cloud services, perhaps for budgetary reasons, perhapsfor political reasons, perhaps out of fear. As a result governments will beineﬃcient and digital services for citizens will remain scarce. This is all themore problematic because citizens and business have embraced digitalcommerce and social networking.The threat of a digital divide keeps looming over Europe, as The Netherlands isthe only European country where parliament embraced Net Neutrality andbanned mobile telephone operators from blocking or charging consumersextra for using Internet-based communications services like Skype orWhatsApp. Concern about the reliability of online services will remain andInternet outages will occur and will get disproportional attention from thepress. Consumers and businesses alike will increasingly be hit with securityand privacy issues.Despite the disconnected government, Europe will become increasinglydependent on the 100% uptime of critical digital functions liketelecommunications, Internet, mobile networks, computing power, and accessto data. Governments will need to ensure that critical digital functions will beavailable to citizens, government, businesses and other entities that must haveaccess to those functions. Digital society continuity management will becomean important new discipline that governments will need to master.