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Management information system (MIS)

  2. WHAT IS MANAGEMENT ? • MANAGEMENT is the effective utilisation of human and material resources to achieve the enterprise objective • It is a process consisting of the five basic functions: • 1 Planning • 2 Organising • 3 Staffing • 4 Directing • 5 Controlling
  3. WHAT IS MANAGEMENT ? • In organisation there is managerial hierarchy • Top Level Management • Middle Level Management • Lower Level Management
  4. WHAT IS MANAGEMENT ? • There are various functional areas of management which may be classified into the following categories • Production Management • Marketing Management • Financial management • Personnel or Human Resource Management
  6. Why Do People Need Information • Individual – For Entertainment, Enlightenment, Decision-Making, and Problem Solving. • Business - For Decision-Making, Problem Solving and Control
  7. DATA VS. INFORMATION DATA 1. A “given” fact; a number, a statement, or a picture 2. Represents something in the real world. 3. The raw material in the production of information Information 1. Data that have meaning within a context. 2. Data in relationships . 3. Data after manipulation
  9. What Is a System ? • System: A set of components or sub-system that work together to achieve a common goal. • Subsystem: One part of a system where the products of more than one system are combined to reach an ultimate goal. • Closed system: Stand-alone system that has no contact with other systems or the environment. • Open system: System that interfaces with other system and the environment.
  10. Management Information System (MIS): An Introduction • Manager makes decisions all the time. • There is an overload of information. • All information is not useful. • Anything which helps manager improve his decisionmaking will obviously lead to better result. • MIS is a system, where data is the input, which is processed to provide output in the form of information reports, summaries, etc . Which aid the manager’s decision-making process.
  11. Concept and Definition of MIS • Management Information System (MIS) refers to that system by which information is collected, processed and presented to management to help it in making better decision. • The MIS is defined as an integrated system of man and machine for providing the information to support the operation, the management , and the decision-making function in the organisation.
  12. Types of MIS • Transaction-Processing Systems • Operations Information Systems • Decision Support Systems (DSS) • Expert Systems and Artificial Intelligence • Considerations
  13. Transaction-Processing Systems • Transaction-processing systems are designed to handle a large volume of routine, recurring transactions. They were first introduced in the 1960s with the advent of mainframe computers. Transaction-processing systems are used widely today. Banks use them to record deposits and payments into accounts. Supermarkets use them to record sales and track inventory. Managers often use these systems to deal with such tasks as payroll, customer billing and payments to suppliers.
  14. Operations Information Systems • Operations information systems were introduced after transaction-processing systems. An operations information system gathers comprehensive data, organizes it and summarizes it in a form that is useful for managers. These types of systems access data from a transaction-processing system and organize it into a usable form. Managers use operations information systems to obtain sales, inventory, accounting and other performance-related information.
  15. Decision Support Systems (DSS) • A DSS is an interactive computer system that can be used by managers without help from computer specialists. A DSS provides managers with the necessary information to make informed decisions. A DSS has three fundamental components: database management system (DBMS), which stores large amounts of data relevant to problems the DSS has been designed to tackle; model-based management system (MBMS), which transforms data from the DBMS into information that is useful in decision-making; and dialog generation and management system (DGMS), which provides a user-friendly interface between the system and the managers who do not have extensive computer training.
  16. Expert Systems and Artificial Intelligence • Expert systems and artificial intelligence use human knowledge captured in a computer to solve problems that ordinarily need human expertise. Mimicking human expertise and intelligence requires the computer to do the following: recognize, formulate and solve a problem; explain solutions; and learn from experience. These systems explain the logic of their advice to the user; hence, in addition to solving problems they also can serve as a teacher. They use flexible thinking processes and can accommodate new knowledge.
  17. Considerations • A potential problem with relying on electronic communication and processing of information is the loss of the vital human element. Sometimes, because of the complexity of information, an MIS report cannot effectively summarize it. Very rich information is needed to coordinate and run an enterprise, and certain classes of information cannot be quantified
  19. NEED OF MIS IN BANKING • Regulatory requirements indicated by the RBI for preparation of Off-site Monitoring Surveillance (OSMOS) Reports on a regular basis in electronic format • Need for timely submission of Balance Sheets and Profit & Loss Accounts • Need for Inter-Branch Reconciliation of Accounts within a definite time frame • Need to undertake risk management strategies and for this purpose build up appropriate sets of data and market intelligence reports.
  20. CORE BANKING • 100% business is on CBS • 27000+ ATMs : Over 2 million transactions per day • Internet banking services • SBI 100% network globally
  21. SERVICES IN SBI • Mobile Payments • Electronic Clearing Services(Credit) • NEFT • RTGS • Ticket booking online
  22. BANKING & INFORMATION NETWORK • Fast and efficient tax collection Govt.-2-Customer • Timely settlement of funds • Real time MIS Govt.-2-Business • Timely payment of benefits • Efficient & speedy transfer of funds Govt.-2-Employee
  23. CONTD… TECHNOLOGICAL ARCHITECTURE Payments Centralized Accounting Software (CAS) Remittances Receipts
  24. SUPPLY CHAIN Four Tier Transfer Process Central Transfers funds to State State will Transfer funds to District District in turn will Transfer to Block and Finally Block will Transfer to Beneficiary The functionality of payments to various vendors and salary expenses is also included in this application
  25. BENEFITS OF MIS • Data can easily be accessed and analyzed without time consuming manipulation and processing. • Decisions can be made more quickly and with confidence that the data are both time-relevant and accurate. • Integrated information can be also kept in categories that are meaningful to profitable operation. • Significant cost benefits, time savings, productivity gains and process re-engineering opportunities are associated with the use of data warehouse for information processing.
  26. Issues in MIS • Security and Control – • External Threats – • through internet connection without a firewall. • Dial-up connections • Internal Threats • Passwords • Employee Discrimination • Access Ids disclosed to unauthenticated user • Authorization levels
  27. Issues in MIS • Intellectual Property Rights (IPRs) in IT Information or related products such as process, code of conduct, business models, diagrams, layouts can be classified as intellectual property which can be viewed, copied & shared. In this process it may loose its original identity. Such information requires protection provisions from: 1. Trade Secrets, 2. Copyright 3. Patents
  28. CONCLUSION • A management information system is a system or process that information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions.