Dabbawalas of mumbai

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Uniglobe College,
Kathmandu, Nepal
MBA-II Trimester

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Dabbawalas of mumbai

  1. 1. Presentation onDABBAWALAS OF MUMBAI Group Members Grisha Yadav Kohinoor Thapaliya Krishna Chalise Manisha Baral Mani Manandhar Netra Bdr. Khatri Pawan Kawan
  2. 2. Introduction Marathi word literally means „Boxman‟ or „Box Delivery Man‟ Started in the nineteenth centuary to meet the needs of British working officers Continuous existence even after the independence of India from British
  3. 3. Working Culture Delivers launch box to office goers and to school children. The food is normally home cooked food. Strict distribution of duties among members of the organization. The pickup man pickup the tiffin from home at fixed time. The picked tiffin is moved to a fixed place next to the railway station . At this point his job is over.
  4. 4. Contd…. All the collected tiffin box are load into the luggage compartment. Two or four person travel along with the tiffin boxes . Collect the lunch boxes at the terminal and deliver to the office; Lastly, same exercised is reversed in the evening to collected the empty boxes.
  5. 5. Reason of success of Dabbawalas in Modern business practice Teamwork Time management No documentation Personal involvement Relationship Orientation Continuous Communication
  6. 6. DABBAWALAS SERVICEPROCESS
  7. 7. Critical evaluation andComparision Relationship with customers Continuous communication with customers High level of personal involvement Lower faulty delivery
  8. 8. Negative Aspects: Miscommunication might result in the unpardonable errorComparision: Technique used by dabbawalas vs modern use of IT technology
  9. 9. Internal communication of Dabbawalas• Follows flat structure with only three layers for the better communication, the first layer is top management,second layer is governing bodies and the third layer is dabbawalas themselves• Instead of following top down approach they follow the bottom up approach.• This entire framework depends on teamwork and cooperation
  10. 10.  They have 2-3 dabbawala groups in each operation area,tiffin collection is group wise but transportation is shared with other groups Due to the proper communication among the dabbawalas ,one dabbawala doesnot interrupt other dabbawalas work.
  11. 11. External communication of Dabbawalas Even though customers are growing, they have color coding system, which ensures that every Tiffin goes to correct person. A collecting dabbawala‟s, usually on bicycle collects dabbas either from workers home or from the dabba makers. Many of the carriers are illiterate, the dabbas have some sort of distinguishing marks on them such as a color or a group of symbols. They have distributed their leaflets with Microsoft laptops in Mumbai, offering mini discount offer for food delivery. Although no of transactions is large ,each persons handles a limited no of transactions at a time.
  12. 12.  The grouped dabbas are put into the coaches of the train with markings to identify the destinations of the boxes. At each station, boxes are handed over to a local dabbawala‟s who delivers them. The empty boxes after lunch are again collected and sent back to the respective houses.
  13. 13. 4) Formal education is not everything and all aboutin doing business at present. How do you see thissituation working in reference to the dabbawalas.Bring out any other case of success in this regard.Many think the only way to succeed is througheducation. While piling on the degrees can earn youpiles of dough and debt its not the only option.The lack of a college degree did not hinder thesuccess of the late Steve Jobs and Bill Gates .
  14. 14. The average education level of the dabbawalabeing around the eighth grade have become aglobal business school example .The success of the system depends on teamwork,time management, dedication.The future managers and new enterpreneour ofMNCs will get tips from dabbawalas.
  15. 15. Due to the proper application of logistics and supplychain management of dabbawalas helped them intheir success, though they haven‟t get any degree inthe business studies.Hard work, dedication, commitment, passion in workleads to the success of the bussiness, not only thehigher degree education.
  16. 16. Walt Disney: Walt, regarded as the most influential animator because of his creativity with cartoons. He dropped out of high school at 16 and founded Walt Disney; a company which now has an annual revenue of about $30billion. “If you can dream it, you can do it.” – Walt DisneyWalt Disney
  17. 17. Thomas Edison: Thomas Edison was labeled dumband scatterbrain by his school teachers but he wenton to become one of the world‟s greatestinventors and founded General Electric; one ofthe most powerful companies in the world.“Many of life‟s failures are people who did not realizehow close they were to success when they gave up.”– Thomas EdisonThomes edition
  18. 18. David Karp, founder of Tumblr. Dropped out of schoolat 15, then home schooled. Did not attend college.David Karp (born July 6, 1986) is an entrepreneur andthe founder and CEO of the short-form bloggingplatform. He isone of the top 35innovators in the world under the age of 35.He attended The Calhoun Schoolfrom age 3 through8th grade David karp
  19. 19. Conclusion Teamwork can make imposible things possible Continuous communication helps to maintain strong relationship Timely delivery creates good image in clients
  20. 20. THANK YOU

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