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Surfing the CUNYfirst Tidal Wave

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Learn how Hunter College Office is using its Hobsons Connect and Retain CRM to handle admissions processes and student services adversely impacted by the Wave 3 CUNYfirst implementation.

Presenters:
Amanda Fuentes Lorens, Communications Marketing Director for Student Affairs, Hunter College
Paul Philips, Associate Director of Admissions for Communications and Media, Hunter College

Published in: Education, Sports
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Surfing the CUNYfirst Tidal Wave

  1. 1. SURFING THE CF TIDAL WAVE Surviving CUNYfirst with Hobsons CRM
  2. 2. We HEARD the rumors
  3. 3. We BRACED ourselves
  4. 4. And BEFORE we knew it
  5. 5. The LIGHTS went out
  6. 6. And CUNYfirst was here.
  7. 7. Before the Wave NEW UNDERGRADS
  8. 8. After the Wave NEW UNDERGRADS
  9. 9. 3 Major Issues
  10. 10. Issue #1 Commitment Deposits
  11. 11. VIP Message
  12. 12. Deposit Form
  13. 13. Record a Deposit
  14. 14. Confirmation
  15. 15. Report & Export
  16. 16. Issue #2 Transfer Evaluations
  17. 17. Process Map
  18. 18. Evaluation Entry
  19. 19. Confirmation
  20. 20. Evaluation in VIP
  21. 21. Report & Export
  22. 22. Issue #3 Student Record Updates
  23. 23. “DP Updates”
  24. 24. Report & Export
  25. 25. Before the Wave CONTINUING STUDENTS
  26. 26. After the Wave CONTINUING STUDENTS
  27. 27. 3 Major Challenges
  28. 28. Challenge #1 New data.
  29. 29. Different Data
  30. 30. New Attributes
  31. 31. Challenge #2 Piecing together the puzzle.
  32. 32. “DP Updates”
  33. 33. “DP Updates”
  34. 34. Challenge #3 Filling the gaps.
  35. 35. Testing Events
  36. 36. Update Scores
  37. 37. Where are we now?
  38. 38. ReBuilding the Process
  39. 39. Loading Spring Data
  40. 40. Cracking the 805
  41. 41. And finally…
  42. 42. 3 Keys to Surviving the Wave
  43. 43. ONE Lay it all out.
  44. 44. TWO Tidy up.
  45. 45. THREE Live, love, learn.
  46. 46. And remember…
  47. 47. STUDENTSfirst
  48. 48. QUESTIONS/COMMENTS Amanda.Lorens@hunter.cuny.edu Paul.Philips@hunter.cuny.edu

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