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Stakeholder’s Voice? Opportunities and Obstacles!                                                                Paul W. G...
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Stakeholder's Voice? Opportunities & Obstacles, BCPSQC, #QF13


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BC Patient Safety Quality Forum (BCPSQC), Story board presented 2013. Highlights from research and projects engaging patients, families, public, physicians and health providers in improved access to health care resources and participating in decision-making. Also on"paulgallant my other Slideshare account

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Stakeholder's Voice? Opportunities & Obstacles, BCPSQC, #QF13

  1. 1. Stakeholder’s Voice? Opportunities and Obstacles! Paul W. Gallant, Certified Health Executive CHE, PhD(c), MHK, BRec(TR) Vancouver, Canada •Projects applied Principles of Transformational OVERALL IMPACT Change: •Identified needs and created prioritized solutions for diverse groups ofAIM >Clear Direction stakeholders•To share lesson’s learned from a variety of recent stakeholder >Communicate •Provided strategic direction to key decision makers to improve qualityengagement projects in health care quality improvement >Care of health services in specific areas >Change Readiness •Continues to inform stakeholder voice and strategic planningINTRODUCTION >Community initiatives through knowledge translation.•Stakeholders are individuals or organizations who stand to gain >Cultureor lose from a decision, process or action >Construct•In health related strategic planning processes, stakeholders often RESULTSinclude: patients, family members, citizens, health care providers •>75 key informant interviews& leaders (medical & holistic), boards, associations, advisory, •>500 survey respondents across multiple projectsadvocacy groups and/or others Opportunities Obstacles Photos: Post Focus Group (L), Hacking Health Vancouver 2013 (C), Diverse Voices (R)•Stakeholder‘s voice is crucial in many quality improvement, The ability of more Lack of understanding and stakeholders to increasingly skills necessary topatient safety & business initiatives RESOURCES (Abbreviated) see the bigger picture sufficiently engage Canadian Patient Safety Institute CPSI (2010). Effective Governance for Quality and stakeholders•How to successfully obtain the stakeholder’s voice is not an Patient Safety, A Toolkit for Healthcare Board Members and Senior Leaders.easily defined process Better future decisions Fear that input will be unreasonable Gallant, Rowlands, Dickson, Kendall (2010), What are the key principles that maximize potential for successful change in healthcare. HealthCare Leaders’ Association of Greater participation in Fear that suggestionsSPECIFIC ISSUE British Columbia, (1) 21, p.7. planning initiatives compromise confidentiality•Often approaches to seeking and obtaining the stakeholder’s Gallant, Birmingham, Crocker (2009). Improving engagement of stigmatizedvoice do not fully consider the opportunities and obstacles Continue to develop Belief that a customer stakeholders: access to healthcare experiences of BC males with eating listening skills and hear service program is disorders. Oral presentation. “Action Towards Reducing Health Inequities.” PublicMETHODS other points of view sufficient Health Association of British Columbia Conference.•Reflective practices that included reporting observations andlessons learned from stakeholder voice in multiple projects were Develop greater stakeholder Leaders’ lack of IPFCC, Institute for Patient ad Family Centered Care, 2006. Partnering with Patientsdescribed. capacity to inform added understanding of benefits and Families To Design a Patient- and Family-Centered Health Care System: A improvement initiatives Roadmap for the Future.•The projects included: emergency department-mental healthpolicy engagement, end-of-life community needs assessment, Increasing collaborative Organizations unprepared Province of Ontario (2006). North West Local Health Integration Network. Proposedpatient/provider advisory groups/priority setting/education approaches to problem to provide training and Community Engagement Strategy: A Framework for Discussion. solving support neededinitiatives, Hacking Health Vancouver, privacy policy,benchmarking customer relations, strategic planning with The ability to share personal Lack of guiding Public Health Agency of Canada, Canadian Best Practices Portal.professional groups and others. experiences in ways that vision/organizational others can learn from them. leadership. Wallerstein (2006). What is the evidence on effectiveness of empowerment to improve•Stakeholders included:individual citizens, advisory groups, clinical health? Copenhagen, WHO, Health Evidence Network Report. Cross-sectorial approaches Tendency to implement atask groups, patient networks, patients & family members, to solve health care top down approach Weinstein, Plumb, & Brawer (2006). Community engagement of men. Primary Careprofessional associations, technical experts in app design, problems Clinics in Office Practice. 33: organizations, health providers including GPs, health A culture that increasingly Organizational cultureleaders, as well as academic and political leaders. focuses on stakeholders QUESTIONS?•Key informant Interviews, community focus groups, online Please contact paul@GallantHealthWorks.comsurveys, online and in-person comments were used to engage Decreasing costs as voice Scarce fiscal resources Website: www.GallantHealthWorks.comstakeholders. is increasingly integrated and competing priorities Twitter: @HealthWorksBC into communities of practice Paul W. Gallant, President, Gallant HealthWorks Presented at the BC Patient Safety Quality Conference, Feb. 2013 (v4)