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Embracing Diversity

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Excerpts from workshops, presentations, & teachings on embracing diversity by Paul Gallant

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Embracing Diversity

  1. 1. Embracing Diversity These slides represent selected excerpts from workshops , presentations, & teachings Paul W. Gallant, CHE, Phd(c), MHK, BRec(TR) Vancouver, BC Canada www.GallantHealthWorks.com "Engaging Stakeholders in Health"
  2. 2. Overview <ul><li>Participation exercise </li></ul><ul><li>Brief (recent) history lesson </li></ul><ul><li>Dimensions of diversity </li></ul><ul><li>Assumptions & disproving stereotypes </li></ul><ul><li>Examples of diversity progress </li></ul><ul><li>Diversity strategies </li></ul>www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;
  3. 3. For discussion “People who are new to Canada should be encouraged to...” <ul><li>A </li></ul><ul><li>speak their own languages & </li></ul><ul><li>practice their own customs </li></ul><ul><li>B </li></ul><ul><li>learn English (or French) & </li></ul><ul><li>our Canadian way of life. </li></ul>www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;
  4. 4. History & Diversity <ul><li>Canadian Charter of Rights and Freedoms </li></ul><ul><li>Canadian Multicultural Policy (1971) </li></ul><ul><li>Canadian Multiculturalism Act, Bill C-93 (1988) </li></ul><ul><li>BC Charter of Human Rights </li></ul><ul><li>BC Multiculturalism Act (1993) </li></ul><ul><li>Canadian “hate crimes” legislation - Bill C41 </li></ul><ul><li>Definition of “the family” (1997) </li></ul><ul><li>Newest: ____________________ </li></ul>www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;
  5. 5. Why Diversity Now? <ul><li>Demographic changes in patient population & labour pool: immigration, ageing, women, others… </li></ul><ul><li>Pressure: patient & staff expectations are rising </li></ul><ul><li>Social Justice: members of diverse groups under-represented in workforce due to historical factors related to social values & employment practices </li></ul>www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;
  6. 6. “ DIVERSITY” may include: RACE ETHNICITY CLASS GENDER RELIGION SEXUAL ORIENTATION AGE ABILITY LIFESTYLE + OTHERS... www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;
  7. 7. What We Notice About Others <ul><li>The nine most important things noticed: </li></ul><ul><ul><ul><ul><li>skin color </li></ul></ul></ul></ul><ul><ul><ul><ul><li>gender </li></ul></ul></ul></ul><ul><ul><ul><ul><li>age </li></ul></ul></ul></ul><ul><ul><ul><ul><li>appearance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>facial expressions </li></ul></ul></ul></ul><ul><ul><ul><ul><li>eye contact </li></ul></ul></ul></ul><ul><ul><ul><ul><li>movement </li></ul></ul></ul></ul><ul><ul><ul><ul><li>personal space </li></ul></ul></ul></ul><ul><ul><ul><ul><li>touch (Janet Elsea, The 4 Minute Sell) </li></ul></ul></ul></ul>www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;
  8. 8. Strategies <ul><li>Remain client-driven/patient focused </li></ul><ul><li>Develop trust & collaboration with those you serve </li></ul><ul><li>Listen ( think about process & relationships--not only results) </li></ul><ul><li>Establish effective community partnerships </li></ul><ul><li>Challenge your values, stereotypes & ways of thinking </li></ul><ul><li>Flexible, responsive, & sensitive staff and institutions </li></ul><ul><li>Help consumers navigate through the system/agency </li></ul><ul><li>utilize interpreters - minimize language & communication barriers </li></ul><ul><li>translate / obtain translated resources </li></ul><ul><li>Embrace the diversity of those you serve </li></ul>www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;
  9. 9. More Strategies <ul><li>be cautious of labeling based on previous encounters with clients </li></ul><ul><li>include references to and examples of diverse works </li></ul><ul><li>methods of assessment and education must account for varying literacy levels </li></ul><ul><li>do not tolerate harassment of self or others </li></ul><ul><li>advocate on behalf of your clients & staff </li></ul><ul><li>thread diversity throughout the workplace & your day </li></ul>www.GallantHealthWorks.com &quot;Engaging Stakeholders in Health&quot;

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