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P Spiller 4 page CV presentation format

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P Spiller 4 page CV presentation format

  1. 1. PROFESSIONAL PROFILE: Experienced Manager/Director, expert at growing retail & service brands nationally and internationally. • Hands-on style, with change management, project management and trouble-shooting capabilities. • Experienced brand marketing manager, with particular experience in direct response marketing, print media and on line strategies. • Proven analytical and problem-solving skills, with ability to increase efficiency, productivity and profitability. • All aspects of financial control, including business planning, budgets and targets. • Skilled in Franchisee/Symbol recruitment, training/development and passionate in promoting a ethical franchise/symbol ethos. • Excellent interpersonal, communication, influencing and negotiating skills. Ability to influence at senior levels including serving on the main board. • Results & profits orientated. Quality driven and customer focused. • Self-starter, with energy and enthusiasm to succeed. Proactive. • Highly Computer literate: Office, Publisher, Project, Accounting etc. Paul Owen Spiller Address: 6 Littlepace Meadows, Clonee, Dublin 15 Tel: 00353 (1) 826 3919 / 00353 (0)86 786 2940 Date of Birth: 06.01.67 Nationality: Dual British/Irish Driving Licence: Full & Clean LinkedIn: https://ie.linkedin.com/in/paulspiller99 Curriculum Vitae
  2. 2. CAREER EXPERIENCE: Symbol Group Manager/Franchise Manager, Uniphar Group PLC. (Jun 2012 – March 2016) Leading Irish Pharmaceutical Distribution and Services Organisation €1.2billion t/o) • Responsible for the development of the Life Pharmacy retail chain and brand. • Redesign of the business model from a franchise structure, into a symbol group format. • Main board director of the newly formed “Life Pharmacy PLC” • Overseen growth from 6 sites to over 60 locations by Year end 2015 • Development plan in place to reach 150 locations • Commissioned team training systems for retail staff and management • Implemented Business Intelligence Systems delivering immediate profit improvement at site level. • Responsible for marketing of the consumer brand across multiple channels (Broadcast Media, Online/ social, Direct response, both print and digital). • Management of a €1million annual marketing budget • Instigating systemised and documented standards development • Harnessing internal and external partners to deliver rapid results in a cost effective/flexible manner International Franchise Management Consultants (IFMC), (Mar 2005 – Jun 2012) Professional Franchise Business Consultancy Services Director (Mar 2005 – Jun 2012) • Expert Franchise Development and Design Services to Business. • Outsource Franchise Management service provider • Recruitment Planning and Implementation for Franchise Growth. • Contract Formulation and Subsequent Negotiation. • Franchise Training Services Design and Implementation. • International Market Entry Feasibility Studies. • Business Financial Revue and Forecasting. • Resident (P/T Contract) Lecturer/Mentor in Franchising at the Limerick Institute of Technology, Irish National Franchising Centre. • Active member of the Irish Franchise Association Achievements • Guided a small regional business to become a nationwide multi location national franchise brand in 18 Months. • Created a highly successful integrated niche marketing strategy, implementing and testing this across multiple channels. • Accessed Enterprise Ireland financial support for international franchise feasibility studies on behalf of clients
  3. 3. EASYGROUP- EASYINTERNETCAFÉ Mar 1999 – Mar 2005 Revolutionary large format Internet café chain Franchise Sales/Operations Manager - Europe (Mar 2002 – Mar 2005) • Reporting to the Chief Operating Officer • Recruitment and ongoing management of International franchise partners. • Negotiation with national high street beverage brands for franchise implant units. • Implementation and management of the store franchise proposition. • Franchisee, business plan review and approval. • New sites, review and approval. • Franchisee planning and implementing new store fit out assistance. • Local marketing plan creation and budgeting. • Communication of easyGroup brand values. Achievements • Established web based lead qualification systems, integrated with a web based CRM system. • Organised and implemented recruitment drives via the key National franchise exhibitions, franchise press, online media and localised evening seminars • Integrated 3rd party businesses into over-footage existing stores, resulting in a net increase in profitability. Central & Franchise Operations Manager (Mar 2000 – Mar 2002) • Development and implementation of the company franchise proposition. • Creation and maintenance of Operation Manual and documentation • Devise, implement, manage and develop effective store operating procedures and systems to drive the business forward within an international environment. • Project management, through whole cycle from inception to implementation and review, using the latest professional software tools. • Implementation and management of the store franchise network. • Full control of IT systems, including a bespoke EPOS /HR / Store Management Systems (design, testing, approval and implementation). • Source and implement a range of “easy” branded peripherals across the chain. • Interdepartmental communications. • Supplier management, with full negotiating & purchasing responsibility to achieve defined stock holding and margin targets Achievements • Successfully managed a period of rapid expansion across 8 countries in 2 continents (UK, France, Spain, Italy, Germany, Holland, Belgium and USA). • Worked successfully with blue chip contractors (Hewlett Packard, Microsoft and Samsung) and a range of regional suppliers. • Designed and implemented the company operations manuals (web and hard copy). • Supervised the production and implementation of store staff/management training packages. Sourced, developed and integrated multi-national, multi-site, web-based HR and TA systems.
  4. 4. Store Manager (Mar 1999 – Mar 2000) • Set up and establish the company’s first store. • Devise, implement and develop effective operations procedures and systems for cash handling, customer service, payroll, Health & Safety, staff planning and management. • Recruit, train/develop, motivate and manage team. • Assist in the design and testing of unique store management software. • Advise on purchase of an EPOS system and training programme. Achievements • Successfully opened first store (London Victoria) in a blaze of media publicity. • Promoted to Central Operations Manager. WOOLWORTHS PLC May 1986 - Feb 1999 High Street Variety Retail Department Store Chain General Manager various locations • Manage store departments to maximise sales & profitability and minimise costs. • Visual merchandising, display and product presentation. • Operational controls and security. Stock control and availability via EPOS. • Optimise customer service and satisfaction. • Recruit, develop, motivate and manage teams • As District Training Manager, devise and implement training for staff and management for 16 stores. Achievements • Consistently exceeded annual budgeted profit expectations. • Managed major store closure and refurbishments. • Achieved No 1 position in company (800 stores) for Customer Service. • Member of HO team revising Mystery Shopper and Customer Service Programs. • Successfully developed staff to management positions. • Rolled out new integrated staff training package across a large store base. REFERENCES: AVAILABLE ON REQUEST

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