My virtual Bio

1,397 views

Published on

Customer Experience's Voice of Reason. When someone says, "I know a guy who can help you," they are talking about me

Published in: Business, Economy & Finance
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,397
On SlideShare
0
From Embeds
0
Number of Embeds
90
Actions
Shares
0
Downloads
9
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

My virtual Bio

  1. 1. iam chief imaginist, voice of reason
  2. 2. when someone says, “I know a guy who can help you,” I am that guy
  3. 3. a consulting executive... my clients sleep like babies.
  4. 4. i do many things... disrupt the status quo, innovate experiences, color outside the lines, cause change, & reimagine the possible
  5. 5. i am your imaginist, your advocate, & your force for change this is not me (i am taller)
  6. 6. i’ve taken measured risks on 5 continents in more than 20 countries (my clients have over 250 million customers) me on a volcano
  7. 7. if you have a call center, close it your customer’s phone is a seldom-used app on their smart device (nobody wants to talk to you)
  8. 8. human design is why your customers are looking for another vendor human design provides an OK experience 5 days a week from 9-5
  9. 9. human centered design asks what do customers expect human centered design makes your customers the focus of the experience, not the result of the experience
  10. 10. i teach you how to color outside of the lines coloring is a mind-shift from what ‘can we provide’ to ‘what do they expect’
  11. 11. Got Customers?
  12. 12. i did it with large firms... since ‘96 i have done it with my firm some speak out of both sides of their mouth i think out of both sides of my brain

×