Back Office Support
1300bpo removes the back office administrative burden and distraction from your business, allowing
you to focus on growing your business for the future by providing back office support.
The 1300bpo solution for back office support services will reduce costs and allow you to deliver a better
service to your clients and customers.
Benefits of Back office Support
Cost reduction is done through process improvements, reengineering and use of technologies that
reduce and bring administrative and other costs under control.
Concentration on core business
With the day-to-day back office operations taken care of, the management is free to concentrate more
on the core business.
Our back office support systems provide the experts for the needed guidance and with the requisite
skills, so you are saved from the hassles and costs of recruiting and training personnel.
Cater to changing customer demands
It is another great advantage of outsourcing the business processes. Our back office support systems
provide the management with flexible and scalable services to meet your customers' changing
requirements, and to support any acquisitions, consolidations, and joint ventures.
Our back office support solutions supports you in such a way that, you can concentrate on increasing
your sales and market share, develop new products; spread out into new markets and increase
customer service and satisfactions.
Read more http://www.1300bpo.com/backofficesupport/backofficesupport.html
Frequently Asked Questions - Back Office Support
1. What will it cost?
We have a list of prices for our comprehensive range of services, but overall you will be making
2. What will I save?
As a rule of thumb you will save up to 50% of the total cost of services outsourced to us.
3. Are they our employees or yours?
Any staff used in providing our services, are our staff.
4. What business services can I outsource?
There is a comprehensive list on our website. However with our back office support service we can
provide the majority of your administrative services.
5. Will it be error free?
There may be occasional errors. However we undertake a thorough documentation of your procedures
using our state of the art procedures template and continue an analysis over time to make them more
efficient and reduce any likelihood of error.
6. What happens if any of your staff leave?
We have documented procedures for any new staff and we are continually cross training.
7. Are there any unique procedures?
Theoretically, no. However there are processes we have not experienced yet. However once we perform
them, we are then able to put our efforts towards their improvement.
8. What is BPO or business process outsourcing?
Business process outsourcing is the transfer of processes along with the associated operational
activities and responsibilities, to a third party.
9. Is BPO a source for strategic advantage?
Yes, BPO is positively related to the search for more efficient organizational designs i.e. cost reduction,
productivity growth and innovative capabilities.
10. How long has BPO been going?
BPO has been undertaken by manufacturing firms for many decades. Today other businesses, including
service industries, can reap the same benefits.
11. What is the difference between a BPO and an Application Service Provider(ASP)?
BPO includes the software, the process management, and the people to operate the service, while a
typical ASP model includes only the provision of access to functionalities and features provided or
'served up' through the use of software, usually via web browser to the customer.
12. What is BPO also called?
Knowledge process outsourcing and legal process outsourcing are some of the subsets of business
13. What do they mean by a back office?
The term comes from the building layout of early businesses where the front office would contain the
sales and other customer-facing staff and the back office would be those manufacturing or developing
the products or involved in administration, but without being seen by customers.
14. What is a paperless office?
This is a philosophy to work with minimal paper and convert all forms of documentation to a digital
form. The ideal is driven by a number of motivators including productivity gains, costs savings, space
saving, the need to share information, speedy retrieval and reduced environmental impact.
15. What is a Virtual office?
It is a term for shared office services, which normally includes the provision of accounting, business
address, registered office address, mail & courier, phone numbers, fax, answering, secretarial and web-
hosting without the need for you to attend the office. It can also include meeting & conference facilities
Read more http://www.1300bpo.com/backofficesupport/backofficesupport_faq.html