Ssug jan 2013 v2

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Ssug jan 2013 v2

  1. 1. Singapore Salesforce User GroupThursday 24th January 2013 Welcome! We’re glad you could make it, please register and fell free to mingle and enjoy refreshments provided by Salesforce before we begin.
  2. 2. Agenda 3:30 – 3:45: Welcome & Introduction 3:45 – 4:45: Service Cloud Demo - Jonas Lim (Senior Sales Engineer) 4:45 – 4:55: Customer insights and experiences of Service Cloud 4:55 – 5:20: User Group Experiences & Challenges discussion 5:20 – 5:30: The next User Group meeting
  3. 3. Paul Rickelton • Programme Manager / Business Engagement • Active in Salesforce.com since 2006 • Implementation and Integration Projects • Sales Process (Lead – Order) • Master Data Management • Compensation Management • Varicent • Qlikview • Informatica • APTTUS3
  4. 4. Introductions• First Name• Company• # of years using Salesforce
  5. 5. Salesforce.com User Groups  Vision Build an enthusiastic local community group that enables members to be more successful with Salesforce.com.  Objectives • Success – provide a forum for members to exchange ideas, best practices, and lessons learned using Salesforce.com • Flexibility – develop a meeting structure that allows for flexibility, changing member needs, and maturity level • Quality - ensure that the content being delivered reflects the needs of a majority of the members based on registration feedback For the Community, by the Community!
  6. 6. We hear you!Most Wanted Topics 1. Sales Cloud 2. User Adoption 3. Service Cloud 4. Reporting & Dashboards
  7. 7. Service CloudJonas Lim - Senior Sales Engineer
  8. 8. Breakout SessionAlvin Liew – Customer Success Director
  9. 9. Success.Salesforce.com• Learning Center • Answers • New Release & Feature Training • Rockstars available! • Best Practices • Don’t have to go it alone • Tip Sheets • Thousands of answers!• Ideas • Salesforce Blogs • You Ask for It, You (May) Get It! • Company • Monitored By Salesforce [#T3C] • Product • Your Votes Count • Strategy • See “Coming Soon” & Delivered • Community Ideas • Developer • Mobile!
  10. 10. Twitter• Twitter [twitter.com/salesforce] • http://bit.ly/GTKTC_SFfamily • Community Hashtags: • #askforce • #GTKTCFacebook • Features, Tips by Cloud / Product [facebook.com/salesforce] • Singapore User Group [facebook.com/SingaporeSFDC]
  11. 11. Save the date! The next meeting dates… • Thursday 21st March • Thursday 30th May
  12. 12. Thank You!

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